Steepleway Downs

11910 Thoroughbred Drive, Houston, TX 77065
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Steepleway Downs

11910 Thoroughbred Drive

Houston, TX 77065

 
 
 
 
 
 

ApartmentRatings Property Breakdown

RENTER RATING
Based on 111 
Reviews and
486 
Resident Surveys
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
3.4National IndexSatisFacts
This property uses satisfacts surveys to get feedback from residents
(Range is 0 - 5)About SatisFacts
2.9
Pre-Renewal
Before residents renew their lease, we get their feedback.
3.5
Move-in
How residents felt about their move-in experience.
N/A
Unclosed Prospects
What prospective renters had to say about their visit.
3.5
Work Order
Our team's performance in responding to service requests.
58%RECOMMENDED
THIS PROPERTY
VS
71%CITY AVERAGE

Ratings & Reviews

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Deanna_S406 • Resident 2019 - 2020 Not Recommended
Reviewed 01/24/2020
If you are looking for somewhere to live in the area, don't choose here. We moved in at the end of October with their "move in special". We figured they had a bad wrap, but with all the improvements they were putting in, and a new… See More
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Verified Resident 706223 2017 - 2020 Recommended
Reviewed 01/20/2020
Lov it it's okay... A short way to get to store's,and close places lol this community is laid back if everybody take the time and do there part. It will be much better to live over here. But l like it real dn to earth See More
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Verified Resident 736531 2019 - 2020 Recommended
Reviewed 01/15/2020
I have lived here a short time. So far I am happy with this community and staff are very friendly. Neighbors are quiet. Have not had any break ins since i have been here. Not happy about having to pay $25.00 a month for parking would… See More
Steepleway Downs Manager01/16/2020

Dear Valued Resident, Thank you so much for taking the time to compliment our wonderful staff. We strive to focus on our resident's experience and happiness. Your review reaffirms our hard work. We are lucky to have such wonderful residents living at our beautiful Community! Sincerely, Your Steepleway Downs Management Team

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Verified Resident 735699 2019 - 2020 Recommended
Reviewed 01/13/2020
Great I love It so far. Thank yall so much for everything. Much is appreciated. The staff has been veey helpful in all ?reas. Vive only been here a ocupe of montes but so far everythinh has tone awesome.
Steepleway Downs Manager01/16/2020

Dear Valued Resident, Thank you so much for taking the time to compliment our wonderful staff. We strive to focus on our resident's experience and happiness. Your review reaffirms our hard work. We are lucky to have such wonderful residents living at our beautiful Community! Sincerely, Your Steepleway Downs Management Team

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Verified Resident 735496 2019 - 2020 Not Recommended
Reviewed 01/12/2020
Parking is horrible maintenance takes forever to get anything fix front office is very rude no security features in any of the apartments all they did is throw a fresh coat of paint on these old apartments and said it was new don't be foolish like… See More
Steepleway Downs Manager01/16/2020

Dear Valued Resident, We are very sorry to hear that you are disappointed in the previous service you have received from Steepleway Downs; we assure you that was never our intention. We strive to maintain a comfortable and enjoyable community that all our residents can appreciate. We would like the chance to help rectify any issues or concerns you may be having. Please contact us directly at [email protected] or call 281.955.0018 so that we can set a time to speak about your concerns. We look forward to hearing from you. Have a great day. Thanks, LaDonna Thomas

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Verified Resident 732676 2019 - 2020 Recommended
Reviewed 01/01/2020
Very nice apartments!!!! The renovations that's were done is amazing! You wouldn't imagine it to look so good on the inside. But like they say you can't judge a book by its cover. Now the only only problem I have it the small roaches. It's starting… See More
Steepleway Downs Manager01/02/2020

Dear Valued Resident, We thank you for your positive thoughts. We strive to maintain a comfortable and enjoyable community that all our residents can appreciate. We would like the chance to help rectify any issues or concerns you may be having(bug issue). Please contact us directly at [email protected] or call 281.955.0018 so that we can set a time to speak about your concerns. We look forward to hearing from you. Have a great day. Sincerely, Thanks, LaDonna Thomas

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Verified Resident 730349 2019 Recommended
Reviewed 12/22/2019
My experience thus far has been a nice one. I haven't had any problems with anybody in the community and no problems with the maintenance staff of the community. Nicely upkept and a nice place to live for people all ages.
Steepleway Downs Manager01/02/2020

Dear Valued Resident, We really appreciate the fact that you took the time to say all these wonderful attributes about our Community, our staff, and great maintenance team. We work hard to make sure you love where you live. We are thankful to have you as our resident! Sincerely, Your Steepleway Downs Management Team

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Verified Resident 729775 2016 - 2019 Not Recommended
Reviewed 12/20/2019
The first 3 years at this complex were great. I felt appreciated and valued as a tenant. However, since RealSource has taken ownership of this complex I have seen a drastic change in how residents are treated. Yes they are spending millions making the place look… See More
Steepleway Downs Manager01/02/2020

We are very sorry to hear that you are disappointed in the previous service you have received from Steepleway Downs; we assure you that was never our intention. We strive to maintain a comfortable and enjoyable community that all our residents can appreciate. We would like the chance to help rectify any issues or concerns you may be having. Please contact us directly at [email protected] or call 281.955.0018 so that we can set a time to speak about your concerns. We look forward to hearing from you. Have a great day.

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Prospective Resident Visited 2019 Not Recommended
Reviewed 12/20/2019
Good Afternoon ,to whom this rating may or may not help, I was in the area helping a friend look at apartments, however we were unable to access the community an decided to contact the office , were ------- unprofessional ------ answered the phone rudely stating… See More
Steepleway Downs Manager01/02/2020

We are very sorry to hear that you are disappointed in the previous service you have received from Steepleway Downs; we assure you that was never our intention. We strive to maintain a comfortable and enjoyable community that all our residents can appreciate. We would like the chance to help rectify any issues or concerns you may be having. Please contact us directly at [email protected] or call 281.955.0018 so that we can set a time to speak about your concerns. We look forward to hearing from you. Have a great day.

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Verified Resident 729518 2019 - 2020 Recommended
Reviewed 12/19/2019
Good for right now I do not know what the future may hold but for right now I like that company and the community. The ladies in the office are great. I like the fact that they have a gym and a barbecue area I can't… See More
Steepleway Downs Manager01/02/2020

Dear Valued Resident, Thank you so much for taking the time to compliment our wonderful staff. We strive to focus on our resident's experience and happiness. Your review reaffirms our hard work. We are lucky to have such wonderful residents living at our beautiful Community! Sincerely, Your Steepleway Downs Management Team

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Resident 2018 - 2019 Not Recommended
Reviewed 12/18/2019
I've been living here for two years and I HATE it!! My lease is almost over, THANK GOD! The laundry facility is minuscule, dirty, and full of spiders! i'm scared to go in there so i have to go wash somewhere else. Parking...Terrible! New management is… See More
Steepleway Downs Manager01/02/2020

Dear Valued Resident, We are very sorry to hear that you are disappointed in the previous service you have received from Steepleway Downs; we assure you that was never our intention. We strive to maintain a comfortable and enjoyable community that all our residents can appreciate. We would like the chance to help rectify any issues or concerns you may be having. Please contact us directly at [email protected] or call 281.955.0018 so that we can set a time to speak about your concerns. We look forward to hearing from you. Have a great day.

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Verified Resident 718989 2019 Recommended
Reviewed 11/18/2019
Management were friendly they explain everything the ground was clean and I really love the big trees. The location to all the local store are close. Everyone one that were walking were friendly . I love it here. See More
Steepleway Downs Manager11/25/2019

Dear Valued Resident, Thank you so much for taking the time to compliment our wonderful staff. We strive to focus on our resident's experience and happiness. Your review reaffirms our hard work. We are lucky to have such wonderful residents living at our beautiful Community! Sincerely, Your Steepleway Downs Management Team

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Verified Resident 715992 2019 Not Recommended
Reviewed 11/10/2019
Horrible experience after 3 days. I was pleased a roach infested apartment with missing key to door knob, locked out of apartment. Keys don't work on storage door. I am ready to move out of the apartment. Highly disappointed in leasing agent and maintenance services.
Steepleway Downs Manager11/12/2019

Dear Valued Resident, We are very sorry to hear that you are disappointed with your move in experience you have received from Steepleway Downs; we assure you that was never our intention. We strive to maintain a comfortable and enjoyable community that all our residents can appreciate. We would like the chance to help rectify any issues or concerns you may be having. Please contact us directly at [email protected] or call 281.955.0018 so that we can set a time to speak about your concerns. We look forward to hearing from you. Have a great day. Sincerely, Your Steepleway Downs Management Team

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Resident 2019 Recommended
Reviewed 11/07/2019
I LOVE the staff here! Everyone is so nice. They have a new manager and she's getting the property better than it was. The leasing agent is always so welcoming and the assistant is helpful when I need to pay my rent. THANK YOU! I love… See More
Steepleway Downs Manager11/08/2019

Dear Valued Resident, Thank you so much for taking the time to compliment our wonderful staff. We strive to focus on our resident's experience and happiness. Your review reaffirms our hard work. We are lucky to have such wonderful residents living at our beautiful Community! Sincerely, Your Steepleway Downs Management Team

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Verified Resident 711764 2019 Not Recommended
Reviewed 10/30/2019
I arrived at my apartment to find it filthy and several appliances broken. I was lied to by front office staff when asked about a new refrigerator. I was told help was coming for several days, that never arrived. My refrigerator sat there broken and blowing… See More
Steepleway Downs Manager10/31/2019

Dear Valued Resident, We are very sorry to hear that you are disappointed in the previous service you have received from Steepleway Downs; we assure you that was never our intention. We strive to maintain a comfortable and enjoyable community that all our residents can appreciate. We would like the chance to help rectify any issues or concerns you may be having. Please contact us directly at [email protected] or call 281.955.0018 so that we can set a time to speak about your concerns. We look forward to hearing from you. Have a great day. Sincerely, Your Steepleway Downs Team

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Verified Resident 709828 2019 Recommended
Reviewed 10/24/2019
The staff is amazing, we had quite a few issues with the apartment when we moved in but they have fixed a lot of them and I am sure they will continue to fix them as needed. I really like that they are responsive and kind.… See More
Steepleway Downs Manager10/30/2019

Dear Valued Resident, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We make customer experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Sincerely, Your Steepleway Downs Management Team

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Verified Resident 709645 2019 Not Recommended
Reviewed 10/23/2019
Not sure if these people are money hungry or if they are just trying to keep up with the rest of the apartments around here but: You pay $35 (required) a month for them to pick up your trash but your trash sits by your door… See More
Steepleway Downs Manager10/31/2019

Dear Valued Resident, We are very sorry to hear that you are disappointed in the previous service you have received from Steepleway Downs; we assure you that was never our intention. We strive to maintain a comfortable and enjoyable community that all our residents can appreciate. We would like the chance to help rectify any issues or concerns you may be having. Please contact us directly at [email protected] or call 281.955.0018 so that we can set a time to speak about your concerns. We look forward to hearing from you. Have a great day. Sincerely, Your Steepleway Downs Teams

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Verified Resident 698008 2019 Not Recommended
Reviewed 09/22/2019
They are doing a good job renovating these apartments. However, the office staff needs an immediate upgrade. The apartment was filthy and the carpet needed to be replaced. I had to invest my own money to make this apartment habitable!
Steepleway Downs Manager10/09/2019

Dear Valued Resident, Thank you for taking the time to share your experience and concerns with us. It is our goal at Steepleway Downs to provide each resident with an enjoyable living experience. We have every desire to address your concerns and provide the best solution available. We would welcome you to contact our leasing office so we can discuss your concerns and address them as quickly and efficiently as possible. We want to assure you that it was never our intention to provide you less than expected customer service. We strive to maintain a comfortable and enjoyable community that all our residents can appreciate. We would like the chance to help rectify any issues or concerns you may be having. Please contact us directly at [email protected] or call 281.955.0018 so that we can set a time to speak about your concerns. We look forward to hearing from you. Have a great day. Sincerely, COMMUNITY MANAGEMENT TEAM

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Verified Resident 695475 2016 - 2019 Recommended
Reviewed 09/16/2019
We enjoy living here. Best neighbor next door. Maintenance seems to work slow. They have given us several complete dates however have not fixed the problem. The laundry room is not cleaned daily as it was with the previous maintenance team. Again. We like living here… See More
Steepleway Downs Manager09/16/2019

Dear Valued Resident, Thank you so much for taking the time to compliment our wonderful staff. We strive to focus on our resident's experience and happiness. Your review reaffirms our hard work. We are lucky to have such wonderful residents living at our beautiful Community! Sincerely, Your Steepleway Management Team

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Verified Resident 693931 2015 - 2019 Recommended
Reviewed 09/11/2019
I,ve been here since 2015 .this is the 3rd management took over sunce i,ve been 3rd new management were able to cured the cockroaches problem..it was a big roaches problem before them.i hope they will keep it up. The garbage pick up service it a hit… See More
Steepleway Downs Manager09/16/2019

Dear Valued Resident, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We make customer experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Sincerely, Your Steepleway Downs Management Team

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Resident 2018 - 2019 Recommended
Reviewed 09/05/2019
Like anywhere, this community is what you make it. There's good, there's bad, and there's improvements going on. I recently renewed my lease for another year so I have no concerns, personally. I would like to see the community take control and quit relying so much… See More
Steepleway Downs Manager09/12/2019

Dear Valued Resident, Thank you so much for taking the time to complete this review. We appreciate that you shared your thoughts and experience with us. As a team we strive to create the best experiences possible for our residents. Please let us know if you need anything in the future. Sincerely, Your Stepleway Downs Management Team

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Verified Resident 681417 2019 Not Recommended
Reviewed 08/16/2019
This apartment are very unprofessional and very disrespectful and I'm just very disappointed about my whole move from the people in the office being rude to my daughter and on top of all that my apartment was filthy and know where ready for me and my… See More
Steepleway Downs Manager08/21/2019

Dear Valued Resident, Thank you for taking the time to share your experience and concerns with us. It is our goal at Steepleway Downs to provide each resident with an enjoyable living experience. We have every desire to address your concerns and provide the best solution available. We would welcome you to contact our leasing office so we can discuss your concerns and address them as quickly and efficiently as possible. We strive to maintain a comfortable and enjoyable community that all our residents can appreciate. We would like the chance to help rectify any issues or concerns you may be having. If you could please call or email us at your earliest convenience, we will get Maintenance over to your apartment to address any service request that you may have. Please contact us directly at [email protected] or call 281.955.0018 so that we can set a time to speak about your concerns. We look forward to hearing from you. Have a great day. Sincerely, COMMUNITY MANAGEMENT TEAM

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Verified Resident 670405 2019 Not Recommended
Reviewed 07/28/2019
My experience thus far has been disappointing, so many things have happened within 48 hrs of moving into the unit. Granted I wasn't actually even able to view the unit until move in day. Yet on move in day the unit was still not ready. The… See More
Steepleway Downs Manager08/08/2019

Dear Valued Resident, We are very sorry to hear that you are disappointed in the previous service you have received from Steepleway Downs, we assure you that was never our intention. We strive to maintain a comfortable and enjoyable community that all our residents can appreciate. I hope that our recent phone conversation has put your mind at ease. We would like the chance to help rectify any additional issues or concerns you may be having. Please feel free to contact us directly at [email protected], or call 281-955-0018 so that we can set a time to speak about your concerns. We look forward to hearing from you. Have a great day. Sincerely, Steepleway Management Team

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Verified Resident 668684 2018 - 2019 Recommended
Reviewed 07/23/2019
It's been ok.. The new management has been making many improvements. They have painted the building, put in new kitchen counters and put up new outside porch lights. This very important because of some apartments have dark spots. They also have a new lawn crew which… See More
Steepleway Downs Manager08/08/2019

Dear Valued Resident, We are very sorry to hear that you are disappointed in the previous service you have received from Steepleway Downs, we assure you that was never our intention. We strive to maintain a comfortable and enjoyable community that all our residents can appreciate. I hope that our recent phone conversation has put your mind at ease. We would like the chance to help rectify any additional issues or concerns you may be having. Please feel free to contact us directly at [email protected], or call 281-955-0018 so that we can set a time to speak about your concerns. We look forward to hearing from you. Have a great day. Sincerely, Steepleway Management Team

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Verified Resident 667583 2018 - 2019 Recommended
Reviewed 07/21/2019
I have lived at this complex since November and my experience have been been mostly good,I did have some issues with billing initially but once they staightened it out (to my advantage) I've been satisfied.
Steepleway Downs Manager07/24/2019

Dear Valued Resident, Thank you so much for taking the time to complete this review. We appreciate that you shared your thoughts and experience with us. As a team we strive to create the best experiences possible for our residents. Please let us know if you need anything in the future. Sincerely, Your Steepleway Downs Management Team

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Features & Amenities

Laundry

  • Laundry Connections in Some Units
  • Laundry On-Site

Pets

  • Dogs Allowed
    Weight Limit: 25lbs
    Comments: 25 lb. limit

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

  • Price

    $933

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    1 Bedroom

2 Bedrooms, 1.5 Bathrooms

  • Price

    $1,101

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

2 Bedrooms, 2 Bathrooms

  • Price

    $1,050

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.

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What is the estimated utility bill for one person?

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Steepleway Downs is an apartment in Houston in zip code 77065. This community has a 1 - 2 bedroom, 1 - 2 bathroom, and is for rent for $933 - $1,101. Nearby cities include Bellaire, Stafford, Galena Park, Sugar Land, and Missouri City. 77064, 77095, 77041, 77429, and 77070 are nearby zip codes.

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Steepleway Downs

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    • (Resident photo uploaded on 01/09/2012) Image of Steepleway Downs in Houston, TX
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