Review History for anonymous

Stonecrossing East of Westchase


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anonymous

Resident 2009 - 2019

11/26/2019

My wife and I lived in this apartment complex since 2009, when we moved to Houston. Over this time, several unfortunate incidents have occurred. Both of our vehicles have been broken into countless times, and we've had substantial items stolen from the vehicles, namely important documents, tools, and equipment. We do not feel safe here at Pathway apartment complex. This has happened too many times, and my wife and I are tired of it. We pay too much in rent to have to deal with having our vehicles broken into. In addition, the lights here at the complex are often not working, making it that much easier for thieves to seamlessly break into cars. Most recently, about a month ago, the carport roof collapsed on my truck. A few days after the carport collapsed on the truck, my tires were punctured when I (unknowingly) drove over metal pieces, which were improperly disposed of by the complex's cleanup crew. When I alerted the leasing office, the managers originally instructed me to go through our auto insurance to make a claim. I refused to cause my auto insurance company informed me that my building apartment complex should file a claim with there insurance company since this all took place at there property, which I agree. The leasing office then told me to get three estimates for repair from different auto repair shops. I did, and a few suggested the vehicle be totaled, with the cost of repair being as costly as it is. To date, we have been given the run-around regarding the truck. The managers always tell us to wait to hear from corporate but nothing has been done as of yet. We expect the leasing office to cover the expense of the tires that were slashed in addition to the repair cost of the truck. Also, for months now, we have been complaining about the water damage caused by Hurricane Harvey. The roof sometimes leaks, and there are brown spots in the ceiling. This is not a safe or sanitary environment at all. The leasing office refuses to repair the water-damaged ceiling. As a result of these unfortunate incidents, we don't plan on living here much longer. For all potential renters, please do your homework and research before you rent these unsafe apartment managers don't care about there tenants. Also, for the record, I have never been late on my rent since I moved to Houston 2009, and we will not be renewing our lease here at the Pathway, now known as Stonecrossing Apartments.

    Review 2 out of 70

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    Stonecrossing East of Westchase

    March 2024

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