Ratings & Prices for The Abbey at Jones Road, Houston, TX

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	5
Safety	5
Office Staff	5
Maintenance	5
Neighborhood	5
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	6

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	85 days

Ratings & Reviews (62 Reviews)

No reviews match your search.

Bricwi201 • Resident • 2017 - 2021

01/11/2021

Great place to stay. I have been living here for 3 years. Wonderful people Felisitas and Val are great. They are willing to work with you on any problem or concerns. Maintenance men are on point. I had a wonderful wonderful experience. If your looking for… See More

Useful 0

Thanks for voting!

Report

The Abbey at Jones Road Manager

01/18/2021

“Gosh, I'm so grateful for your kind words. It's always so refreshing to hear that we are doing a good job! - Abbey at Jones Road Staff

Marlene1991 • Prospective Resident • Visited 2020

10/15/2020

Awesome experience! Valerie was such a great help explaining all the floor plans and knew exactly what I wanted. Thank you so much for the making me feel so comfortable and at ease during this period in time of choosing a new home.

Useful 0

Thanks for voting!

Report

The Abbey at Jones Road Manager

12/22/2020

Marlene, Thank you so much for your review and 5 star rating! We will let Valery know you enjoying visiting with her. - The Abbey at Jones Road Mgmt. Team

Resident • 2019 - 2020

09/26/2020

Great place!! I really enjoyed it. The staff is super nice and I never had any issues. It's also in a great location. Only reason I moved is because I purchased a house. Ask for Valery she is so sweet and caring!

Useful 0

Thanks for voting!

Report

The Abbey at Jones Road Manager

12/22/2020

Thank you for your 5 star rating we truly appreciate when someone takes time out of their busy day to acknowledge our hard work and efforts - The Abbey at Jones Road Mgmt. Team

Jessica_M868 • Resident • 2020

09/25/2020

I love the property and the management staff is amazing!! The manager Felisitas was always very helpful in answering all of my questions and concerns. I never had any problems when I lived in the residence and the neighborhood is quiet.

Useful 0

Thanks for voting!

Report

The Abbey at Jones Road Manager

12/22/2020

Thank you for your review we truly appreciate all the kudos to our property manager! We will let her know how informative she was. - The Abbey at Jones Road Mgmt. Team

Jazymn • Resident • 2020

09/25/2020

I love it here! Valery is super sweet and awesome and will meet your needs, wants and expectations. The property is clean and the floor plans are nice. I'm Glad I've moved here and to be apart of the community.

Useful 0

Thanks for voting!

Report

The Abbey at Jones Road Manager

12/22/2020

Jazymn Thank you for your great review and letting us know Valery is a great asset to our company, we always love to hear about our team members working hard and loving what they do! I will let Valery know about the great experience you had. - The Abbey at Jones Road Mgmt. Team

Adriana_C126 • Prospective Resident • Visited 2020

07/03/2020

After looking for 3 days straight and visiting ser geral apartment complexes I finally came to the Abbeh at Jones Rd and since the moment I walked in Felícitas greeted me with a smile and made me feel welcome and I left loving the place. I'm… See More

Useful 0

Thanks for voting!

Report

The Abbey at Jones Road Manager

12/22/2020

Adriana thank you for the great review and five star rating we are happy to have you hear as our wonderful resident. We looking forward to having a great relationship with you for years to come! - The Abbey at Jones Road Mgmt Team

Resident • 2019

12/10/2019

I love living here it is soooo peaceful and the manager is outstanding !!! She's always willing to help and understands whenever I have a situation. Maintenance always takes care of any request I have and are also very friendly!!! I would recommend these apartments to… See More

Useful 0

Thanks for voting!

Report

The Abbey at Jones Road Manager

01/28/2020

Thank you so much for the great review we are happy to hear you love the community! We are always here to help. - Abbey at Jones Road Management Team

Averyleigh98! • Resident • 2019

11/02/2019

This property is the definition of pitiful. The property itself is always covered in trash, they are NEVER open when they are supposed to be. I go to pay my rent on a Saturday morning and they don't show up until two hours after the said… See More

Useful 0

Thanks for voting!

Report

The Abbey at Jones Road Manager

01/28/2020

We are disheartened to learn that you feel our community is anything but inviting and pleasant to reside at. The Abbey at Jones Road Apartment Homes strives to provide superior customer service to all of our guests and / or residents. We take great pride in the appearance of our community, we invite you to visit and you will find our maintenance team works diligently to keep the grounds well maintained. With our property being a smaller community there are times the office may be closed while we are out touring prospective residents or addressing specific resident needs. We are confident in Luis's abilities to perform his job responsibilities. If there is a specific maintenance request that did not get addressed please contact our Leasing Office with the details so we can address the matter appropriately. As the Property Manager of the community I always try my best to address our residents in a professional manner and I can ensure you I will work diligently to address any concerns brought to my attention.

Geeweeden • Resident • 2019

10/09/2019

The staff is very friendly. It was a pleasure working with both of the young ladies. They made my transfer smooth and easy. I wasn't expecting it to happen so fast. Thank you both so much for all your help.

Useful 0

Thanks for voting!

Report

The Abbey at Jones Road Manager

10/16/2019

Thank you for taking the time to give us a great review, we always appreciate positive feedback & if there is anything else you need please do not hesitate to let us know! Thank you for being a great resident- Abbey at Jones Road Mgmt Team

Skirby29 • Resident • 2019

09/20/2019

I love The Abbey at Jones Road! I was a pizza delivery driver for many years and always said that if I moved out of my house, this was the place I wanted to move to. I have NOT been disappointed. The staff is friendly and… See More

Useful 0

Thanks for voting!

Report

The Abbey at Jones Road Manager

10/16/2019

I am so happy to hear that you had a pleasent moving experience we defintely appreciate the feedback and welcome you to the property, please let us know if we can assist you with anything else - Felisitas Property Manager

Resident • 2019

08/26/2019

I love the community the everyone here is so welcoming and kind and the manager Felisitas Gomez is the best she made my move very easy and efficient. I would definitely recommend my friends and family

Useful 0

Thanks for voting!

Report

The Abbey at Jones Road Manager

10/16/2019

Thank you so much for taking the time to write a positive review for us we always appreciate the feedback please let us know if we could assist with anything else- Abbey at Jones Road Mgmt Team

Resident • 2018

11/29/2018

I looked at countless apartments and I'm so happy to have met Cindy who helped me when I came in! I'm a current resident and I love the apartment that we are in! My husband and I moved from a small house to this apartment, we… See More

Useful 0

Thanks for voting!

Report

The Abbey at Jones Road Manager

11/30/2018

Thank you for your kind words, customer service is our #1 Priority. I am so happy that you have received such an great experience and have posted this awesome review about Cindy she is an asset to the community at the very least. I will definitely pass on your sentiments to her. We look forward to having you here as long as you would like as well. The Abbey at Jones Road Management Team

Kourtney_S722 • Resident • 2018

11/21/2018

I am beyond grateful and blown away by the staff at the abbey. As well as the apartments! If you've had issues with other apartments credit/eviction wise, this is the place to start! They offer 2nd chance leasing! The apartments are completely beautiful! The updates in… See More

Useful 0

Thanks for voting!

Report

The Abbey at Jones Road Manager

11/30/2018

Thank you so much for the positive words we definitely strive to make a move to our community as smooth as possible. We have enjoyed working with you and look forward to having you as a resident as long as you please. Keep in mind we are just a phone call away. Abbey at Jones Road Management Team

alice33163 • Resident • 2016 - 2018

08/17/2018

I love these apartments!! They are very quiet and the neighbors are friendly. The staff is very professional and friendly The manager has worked with me on several issues. She sincerely cares for her tenets. I would defiantly recommend these apartments.

Useful 0

Thanks for voting!

Report

The Abbey at Jones Road Manager

10/01/2018

Thank you so much for the positive review!

Resident • 2018

06/28/2018

I have lived here since 2015 and have enjoyed living here since the day I moved in. Management is great and Maintenance is very good!! I would recommend for anyone to come and live here. It is a very quiet community

Useful 0

Thanks for voting!

Report

The Abbey at Jones Road Manager

07/31/2018

Thank you for leaving such a nice review. We are glad that you and family love our community, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.

Resident • 2016 - 2018

06/03/2018

I have lived here for 2 years and the experience has been wonderful. The staff was very helpful during Hurricane Harvey. The grounds crew is very good. Whenever you have a service call it is done quickly. Felicitas knows everyone by name. They have frequent residents… See More

Useful 0

Thanks for voting!

Report

The Abbey at Jones Road Manager

07/31/2018

We are incredibly grateful that you took the time out to leave us this note. Our company values put residents satisfaction as top priority and we are committed to our residents. Its residents like you that make our job wonderful. We look forward to having you many more years as a resident here at The Abbey at Jones Road.

IdaliaEmma • Resident • 2016 - 2018

01/02/2018

I absolutely love the manager Felisitas and the maintenance workers. This is my 2nd lease at The Abbey at Jones Road and I have personally recommended the complex to 3 referrals. I would highly consider if I were you.

Useful 0

Thanks for voting!

Report

The Abbey at Jones Road Manager

09/26/2017

Thank you for making our community your new home and for the kind words.

Nicole9398 • Resident • 2012 - 2017

10/31/2017

I have been here 3 years and I have seen Management come and go... but Felisitas is by far the best manager I have ever had! She is a people person and she is very understanding to my needs,, she goes above and beyond.. even when… See More

Useful 0

Thanks for voting!

Report

The Abbey at Jones Road Manager

09/02/2014

Thank you for your feedback. We look forward to serving you this year and hope we continue to meet your needs. ---Maria Arellano Property Manager

jeoldham • Resident • 2007 - 2017

03/03/2017

I have lived here ten years and I love it. My children love their schools and the parks nearby. The staff are so helpful and friendly. There is always coffee and a snack to enjoy. The maintenance men are trust worthy and are very clean during… See More

Useful 0

Thanks for voting!

Report

The Abbey at Jones Road Manager

06/02/2017

Jeoldham, Thank you so much for the wonderful comments, we honestly try and make you as comfortable as you can be! Once again thank you for making our community even better with your positive comments. We look forward to having you here many, many more years to come! Felisitas Guerrero Property Manager

mdibiasio • Resident • 2014 - 2016

12/19/2016

I have lived here for about 2 years and this is a great property. The manager is very quick to resolve any problem that I have ever had. The only real drawbacks to the property is that it is not gated and there is no gym.… See More

Useful 0

Thanks for voting!

Report

The Abbey at Jones Road Manager

12/30/2016

Dear Resident, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and maintenance team at our property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our residents expect. You will always be welcomed at The Abbey at Jones Road we wish you the best and we know you are in good hands. Best Regards, Felisitas Guerrero Property Manager

Ivettem • Resident • 2016

09/26/2016

Love it here close to everything ! The manager Felicita she's great and polite ! Love it here !

Useful 0

Thanks for voting!

Report

The Abbey at Jones Road Manager

11/11/2016

Thank you so much! We are here to help anytime. - Abbey Jones Road Staff

Chine73 • Resident • 2015 - 2016

08/27/2016

I would like to say first that I've had a awesome stay here and will truly miss the entire staff . Felisitas has been a exceptional manager in every aspect, she has always addressed every concern in a professional , courteous, and timely manner . Kori… See More

Useful 0

Thanks for voting!

Report

The Abbey at Jones Road Manager

09/01/2016

Thank you for your kind words and positive feedback. We truly appreciate you taking the time to share your experience. We wish you all the best in your new home! Warm regards, Felisitas Guerrero

franklin89 • Resident • 2013 - 2016

08/25/2016

When I moved into this complex over 2 years ago it was a wonderful place to call home with a wonderful staff. Then management changed and that all went down the tubes. Apartments have ant problems, there is noise late at night, dog poop on the… See More

Useful 0

Thanks for voting!

Report

The Abbey at Jones Road Manager

09/01/2016

It is disheartening to hear that you are dissatisfied with our community. We would appreciate the opportunity to work with you on turning your dissatisfaction around. Please contact the Leasing Office at your earliest convenience and we'll be more than happy to schedule pest control accordingly to address any ant issues you may be experiencing. If our maintenance team has acted in an unprofessional manner we deeply apologize and request that you contact our office with the details and we will address the matter accordingly. Again, we would greatly appreciate the opportunity to review and address your concerns. Please contact the Leasing Office at your convenience or you may email me directly at [email protected] Thank you Felisitas Guerrero Property Manager

Resident • 2015 - 2016

06/01/2016

Today I called the office to ask for coporates phone number. Not only was I denied the phone number but was told I can go on line to look for it. I asked for the managers name and was also denied the name. Spoke to Corey… See More

Useful 0

Thanks for voting!

Report

The Abbey at Jones Road Manager

07/31/2018

We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Please give us a call anytime 281-894-7612

Resident • 2013 - 2016

02/18/2016

WOW I have lived here for 3 years and I'm always in AWE when it comes to the customer service and maintenance team. My heater had gone out, and sure enough after I made a phone call to the office and BAM it was fixed. I… See More

Useful 0

Thanks for voting!

Report

•

Updated Review

Useful

Thanks for voting!

Report

Manager

Features & Amenities

Laundry

Laundry On-Site

General

Convenient to Park
Family Friendly
High-Speed Internet
On-Site Maintenance
Pet-Friendly Community
Pool

Pets

Dogs Allowed
Deposit: $400
Fee: $350 ~ 700
Pet Limit: 2
Comments: We welcome 2 pets per apartment home. There is a pet deposit of $200 per pet and a pet fee of $350 for 1 pet and $700 for 2 pets. Please call for complete pet policy information.
Cats Allowed
Deposit: $400
Fee: $350 ~ 700
Pet Limit: 2
Comments: We welcome 2 pets per apartment home. There is a pet deposit of $200 per pet and a pet fee of $350 for 1 pet and $700 for 2 pets. Please call for complete pet policy information.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$909
SQ. FT.
785
Available
Avail.
1 Units
Model
The Abbington

Contact Property

Price
Price
$925
SQ. FT.
682
Available
Avail.
1 Units
Model
The Asbury

Contact Property

Price
Price
$960
SQ. FT.
776
Available
Avail.
N/A
Model
The Abberly

Contact Property

2 Bedrooms, 1 Bathroom

Price
Price
$1,009
SQ. FT.
903
Available
Avail.
N/A
Model
The Berkley

Contact Property

Price
Price
$1,014 - $1,039
SQ. FT.
908
Available
Avail.
N/A
Model
The Brixton

Contact Property

Price
Price
$1,020 - $1,045
SQ. FT.
920
Available
Avail.
N/A
Model
The Bromley

Contact Property

Price
Price
$1,054
SQ. FT.
893
Available
Avail.
N/A
Model
The Buckingham

Contact Property

2 Bedrooms, 2 Bathrooms

Price
Price
$1,134
SQ. FT.
985
Available
Avail.
N/A
Model
The Berkshire

Contact Property

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Your new home is waiting for you at The Abbey at Jones Road. Live life the way it was meant to be at our pet-friendly community, featuring one and two-bedroom apartments for rent in an excellent Northwest Houston location. Honored as a Top Rated property by Apartment Ratings in 2015-2016, our apartments are where fine interior finishes meet convenient community perks, including a sparkling swimming pool, a playground, and outside sitting area.

Office Hours

Sunday: Closed
Monday - Wednesday: 08:30 AM - 05:30 PM
Thursday: 09:00 AM - 05:30 PM
Friday: 08:30 AM - 05:30 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers

There are no questions yet for this property!

Be the first to ask.

· Just Now

Frequently Asked

What are noise levels like at The Abbey at Jones Road?
The community is rated 4.8/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Abbey at Jones Road?
The community is rated 5/5 stars, signifying extreme satisfaction on average.

How safe is The Abbey at Jones Road?
The community is rated 5/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood
The community is rated 5/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 5/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 85 days to their community reviews in the past year.

Who manages The Abbey at Jones Road?
Abbey Residential

What is the pet policy at The Abbey at Jones Road?
Dogs Allowed
Deposit: $400
Fee: $350 ~ 700
Pet Limit: 2
Comments: We welcome 2 pets per apartment home. There is a pet deposit of $200 per pet and a pet fee of $350 for 1 pet and $700 for 2 pets. Please call for complete pet policy information.
Cats Allowed
Deposit: $400
Fee: $350 ~ 700
Pet Limit: 2
Comments: We welcome 2 pets per apartment home. There is a pet deposit of $200 per pet and a pet fee of $350 for 1 pet and $700 for 2 pets. Please call for complete pet policy information.

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths

The Abbey at Jones Road

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#175594; } .epiq-report-c { fill:#1976d2; } .epiq-report-d { fill:#8bc34a; } N/A

Renter RatingsA+

Review CountB+

Manager's Review EngagementA+

Manager's Review Reply TimeC+

Ratings & Reviews (62 Reviews)

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Abbey at Jones Road Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Abbey at Jones Road Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Abbey at Jones Road Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Abbey at Jones Road Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Abbey at Jones Road Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Abbey at Jones Road Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Abbey at Jones Road Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Abbey at Jones Road Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Abbey at Jones Road Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Abbey at Jones Road Manager

Noise

Community epIQ Grade

Renter Ratings

Review Count

Manager's Review Engagement

Manager's Review Reply Time