Number of reviews in the past 365 days | 6 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 85 days |
Contact Property
The Abbey at Jones Road
10802 Green Creek Drive
Houston, TX 77070
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 6 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 85 days |
“Gosh, I'm so grateful for your kind words. It's always so refreshing to hear that we are doing a good job! - Abbey at Jones Road Staff
Marlene, Thank you so much for your review and 5 star rating! We will let Valery know you enjoying visiting with her. - The Abbey at Jones Road Mgmt. Team
Thank you for your 5 star rating we truly appreciate when someone takes time out of their busy day to acknowledge our hard work and efforts - The Abbey at Jones Road Mgmt. Team
Thank you for your review we truly appreciate all the kudos to our property manager! We will let her know how informative she was. - The Abbey at Jones Road Mgmt. Team
Jazymn Thank you for your great review and letting us know Valery is a great asset to our company, we always love to hear about our team members working hard and loving what they do! I will let Valery know about the great experience you had. - The Abbey at Jones Road Mgmt. Team
Adriana thank you for the great review and five star rating we are happy to have you hear as our wonderful resident. We looking forward to having a great relationship with you for years to come! - The Abbey at Jones Road Mgmt Team
Thank you so much for the great review we are happy to hear you love the community! We are always here to help. - Abbey at Jones Road Management Team
We are disheartened to learn that you feel our community is anything but inviting and pleasant to reside at. The Abbey at Jones Road Apartment Homes strives to provide superior customer service to all of our guests and / or residents. We take great pride in the appearance of our community, we invite you to visit and you will find our maintenance team works diligently to keep the grounds well maintained. With our property being a smaller community there are times the office may be closed while we are out touring prospective residents or addressing specific resident needs. We are confident in Luis's abilities to perform his job responsibilities. If there is a specific maintenance request that did not get addressed please contact our Leasing Office with the details so we can address the matter appropriately. As the Property Manager of the community I always try my best to address our residents in a professional manner and I can ensure you I will work diligently to address any concerns brought to my attention.
Thank you for taking the time to give us a great review, we always appreciate positive feedback & if there is anything else you need please do not hesitate to let us know! Thank you for being a great resident- Abbey at Jones Road Mgmt Team
I am so happy to hear that you had a pleasent moving experience we defintely appreciate the feedback and welcome you to the property, please let us know if we can assist you with anything else - Felisitas Property Manager
Thank you so much for taking the time to write a positive review for us we always appreciate the feedback please let us know if we could assist with anything else- Abbey at Jones Road Mgmt Team
Thank you for your kind words, customer service is our #1 Priority. I am so happy that you have received such an great experience and have posted this awesome review about Cindy she is an asset to the community at the very least. I will definitely pass on your sentiments to her. We look forward to having you here as long as you would like as well. The Abbey at Jones Road Management Team
Thank you so much for the positive words we definitely strive to make a move to our community as smooth as possible. We have enjoyed working with you and look forward to having you as a resident as long as you please. Keep in mind we are just a phone call away. Abbey at Jones Road Management Team
Thank you so much for the positive review!
Thank you for leaving such a nice review. We are glad that you and family love our community, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
We are incredibly grateful that you took the time out to leave us this note. Our company values put residents satisfaction as top priority and we are committed to our residents. Its residents like you that make our job wonderful. We look forward to having you many more years as a resident here at The Abbey at Jones Road.
Thank you for making our community your new home and for the kind words.
Thank you for your feedback. We look forward to serving you this year and hope we continue to meet your needs. ---Maria Arellano Property Manager
Jeoldham, Thank you so much for the wonderful comments, we honestly try and make you as comfortable as you can be! Once again thank you for making our community even better with your positive comments. We look forward to having you here many, many more years to come! Felisitas Guerrero Property Manager
Dear Resident, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and maintenance team at our property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our residents expect. You will always be welcomed at The Abbey at Jones Road we wish you the best and we know you are in good hands. Best Regards, Felisitas Guerrero Property Manager
Thank you so much! We are here to help anytime. - Abbey Jones Road Staff
Thank you for your kind words and positive feedback. We truly appreciate you taking the time to share your experience. We wish you all the best in your new home! Warm regards, Felisitas Guerrero
It is disheartening to hear that you are dissatisfied with our community. We would appreciate the opportunity to work with you on turning your dissatisfaction around. Please contact the Leasing Office at your earliest convenience and we'll be more than happy to schedule pest control accordingly to address any ant issues you may be experiencing. If our maintenance team has acted in an unprofessional manner we deeply apologize and request that you contact our office with the details and we will address the matter accordingly. Again, we would greatly appreciate the opportunity to review and address your concerns. Please contact the Leasing Office at your convenience or you may email me directly at [email protected] Thank you Felisitas Guerrero Property Manager
We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Please give us a call anytime 281-894-7612
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Your new home is waiting for you at The Abbey at Jones Road. Live life the way it was meant to be at our pet-friendly community, featuring one and two-bedroom apartments for rent in an excellent Northwest Houston location. Honored as a Top Rated property by Apartment Ratings in 2015-2016, our apartments are where fine interior finishes meet convenient community perks, including a sparkling swimming pool, a playground, and outside sitting area.
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Contact Property
The Abbey at Jones Road
10802 Green Creek Drive
Houston, TX 77070