The Abbey at Jones Road
#8,332 #203 #1,375

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The Abbey at Jones Road

10802 Green Creek Drive, Houston, TX 77070
(72 Reviews)
$1,077 - $1,347/mo

Reviews

(72)

3.9 rating

See Details

72 total reviews

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Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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gami4260@gmail.com

Resident 2022 - 2024

3/4/2024

WORSE APARTMENT EVER-MANAGEMENT UNRESPONSIVE

Since move in, had issues with roach infestation, reported it to management and one year later, still there. Also had dishwasher and air conditioner breakdown. They never fixed the dishwasher, nor did they fix the air conditioner unit Instead they brought me a window unit one month later in July 2023 for one for a two bedroom apartment. Water leaked from the roof and window when it rain. Had mold and water damage all inside sheetrock and on the floor. I reported it to management and still upon my move out Feb. 2024; the damage or roof was never fixed. There were breakins all the time as well as people firing guns at night. I have never lived in any other place worse than this one. be sure you keep all of your pictures upon move in and when you move out. They will try to charge you for damages you never made or had in the apartment. Would give it a negative star if possible. One is too good for this place. NOT SAFE.

    Manager

    3/6/2024

    The Abbey at Jones Road
    Thank you for your feedback. Our community strives to ensure everyone has an enjoyable home within our community. Our site is partnered with a pest service that offers weekly service. Resident must submit a request for pest service. In addition, our maintenance team has been at our community for over 20 years and they have always addressed maintenance issues within a timely manner. A portable AC unit is utilized if the team is waiting on a delivery or part needed to repair the issue. We are glad to hear they provided one to you so that you were not left without any source of AC in the summer while the work was pending. Management has not been made aware of any criminal activity at the community related to gun fire or break ins. We encourage all residents to notify management if any activity has occurred so that we can take the proper action to notify authorities and residents. Upon move out, our team takes photos to back up any charges that may reflect on your Final Account Statement. Those damages are cross reference on the Move In Inventory Form. We are sorry to hear that your stay at our community did not meet your standards, however, we are happy to speak to you directly to discuss your concerns. You can reach the office team via email at managerjones@abbeyresidential.com or by phone at (281) 894 - 7612.
    Review Author Icon

    josephgarza1995@icloud.com

    Resident 2023

    11/3/2023

    Family-friendly

    The environment is just great quiet not noisy at all.Overall great all around. They do things for the kids and family to enjoy on Halloween they set up a projector outside and played the movie COCO for the kids had snacks beverages and food was a fun time.

      Manager

      12/19/2023

      The Abbey at Jones Road
      Thank you for your 5-star review! We are so glad that you are enjoying our resident events and our community!
      Review Author Icon

      Yvetta_C

      Resident 2023

      5/22/2023

      Alyssa was great!

      Alyssa was great! She is professional and kept communication with us. Whenever I had questions she was always available to answer in a timeline fashion. We are now moved in and she has still been so helpful.

        Manager

        5/26/2023

        The Abbey at Jones Road
        Hi Yvetta! Thank you for taking the time to write this wonderful review it means so much to us and welcome to the community! Please let us know if you ever need anything.
        Review Author Icon

        Nawar_A

        prospectiveVisited 2023

        3/17/2023

        I'm new and still haven't moved here yet but I can feel the positive energy since we met Alyssa the leasing consultant. She is very nice and cooperative. We hope to have good times in The Abbey at Jones Road. Alyssa is the best!

          Manager

          3/27/2023

          The Abbey at Jones Road
          Nawar, thank you for your kind comments! We appreciate the time you took to leave us a review. It makes us happy to know that you're happy. We'll continue to work hard to always keep your living experience the best that it can be! - The Abbey Team!
          Review Author Icon

          sscarter82@gmail.com

          Resident 2021 - 2022

          12/15/2022

          Friendly staff and Nice property

          I've lived at this property for over 2 years now and the staff has always been friendly and reliable. The current upgrades to the outside and inside of the property are really nice. Definitely worth the price!

            Manager

            12/23/2022

            The Abbey at Jones Road
            Thank you for this wonderful review and we are happy to know you like the upgrades!
            Review Author Icon

            cesar8718@gmail.com

            Resident 2018 - 2022

            11/19/2022

            Service Requests

            Although ive been living in this apartment for about 3 years, i am not going to be here forever. I love the convinience of living close to my job and thats what i like about this place. Otherwise, there have been all kinds of issues since i have lived here but i have to suck it up because that is apartment living. The issues that have gone on for years are water issues, as i posted on the portal wall about this issue and made aware of the staff and the new staff that keeps changing. Since the freeze in 2021 our water has been cut off randomly and at moments notice. Sometimes we dont have hot water for the whole evenings and we dont find out until we come home from work. The water issue is ongoing still and it was turned off this past week as well. Currently we are going through renovations and the contractors that were hired were very unprofessional and the leasing office was made aware of this immidiately. We had people drinking on the job and making these renovations, but you get what you pay for and thats abbey living. There have been break… See More>
              Manager

              11/30/2022

              The Abbey at Jones Road
              We are sorry to hear that you are unhappy please contact the office to discuss these issues further.
              Review Author Icon

              anonymous

              Resident 2022

              10/27/2022

              I’ve been living here about 2 months now. This is my first apartment in Houston. & I am happy to say I love it here ! My move in process was nothing short of amazing The neighborhood is quiet, the schools are amazing , maintenance rocks and the ladies in the leasing office are amazing. Communication is key & I love that they communicate & make sure updated information is put out. Thank y'all for all you do!

                Manager

                12/23/2022

                The Abbey at Jones Road
                You are very welcome and thank you for this great review we are always here if you need anything!
                Review Author Icon

                floridianpeach@gmail.com

                Resident 2022

                10/21/2022

                Very satisfied with a little quiet community

                First, I want to say I have been dealing with the leasing office since early July August that’s when Diana was there. We review the model liked it but we’re trying to wait for the unit that we wanted which was a two bedroom two bath Diana did call to say she was retiring but we will be in good hands and gave me the information of the manager Alisha. It has been nothing but a very very smooth transition with Alisha and Alyssa being in the office all of my questions they answered no matter how many times I called . The unit is as it showed for the upgrades. The neighborhood is very very quiet. We came about 3 o’clock in the morning to see see if there was any type of activity, none at all, very, very quiet. The two bedroom two bath very reasonable price 985 ft.². I’m grateful for the management being able to work with us to get us in. I would highly recommend this quiet little community.

                  Manager

                  12/23/2022

                  The Abbey at Jones Road
                  Thank you for this great review we are happy you love living here let us know if you need anything!!!!
                  Review Author Icon

                  Selena_G971

                  Resident 2020 - 2022

                  3/18/2022

                  The office staff is amazing! They are very helpful, personable, and always willing to help. Everytime I come into the office they stop what they are doing and assist me in whatever I need. The two new people that are running the office now are just amazing.

                    Manager

                    4/17/2022

                    The Abbey at Jones Road
                    Thank you for your review Selena! We are so happy that you are enjoying our community!
                    Review Author Icon

                    sloand1956

                    Resident 2022

                    3/18/2022

                    Diana and Tammy are so nice and really welcome you in. My new apartment is very pretty, a little outdated but they said they are going to install new updates soon. I am amazed that every time I have called the office, they actually answer the phone. I am really glad I chose to move in here.

                      Manager

                      4/17/2022

                      The Abbey at Jones Road
                      Thank you for your review and for mentioning Diana and Tammy! We are so glad that you are enjoying your apartment!
                      Review Author Icon

                      Bricwi201

                      Resident 2017 - 2021

                      1/11/2021

                      Great place to stay. I have been living here for 3 years. Wonderful people Felisitas and Val are great. They are willing to work with you on any problem or concerns. Maintenance men are on point. I had a wonderful wonderful experience. If your looking for a nice quiet place to live stop by.

                        Manager

                        1/18/2021

                        The Abbey at Jones Road
                        “Gosh, I'm so grateful for your kind words. It's always so refreshing to hear that we are doing a good job! - Abbey at Jones Road Staff
                        Review Author Icon

                        Marlene1991

                        prospectiveVisited 2020

                        10/15/2020

                        Awesome experience! Valerie was such a great help explaining all the floor plans and knew exactly what I wanted. Thank you so much for the making me feel so comfortable and at ease during this period in time of choosing a new home.

                          Manager

                          12/22/2020

                          The Abbey at Jones Road
                          Marlene, Thank you so much for your review and 5 star rating! We will let Valery know you enjoying visiting with her. - The Abbey at Jones Road Mgmt. Team
                          Review Author Icon

                          anonymous

                          Resident 2019 - 2020

                          9/26/2020

                          Great place!! I really enjoyed it. The staff is super nice and I never had any issues. It's also in a great location. Only reason I moved is because I purchased a house. Ask for Valery she is so sweet and caring!

                            Manager

                            12/22/2020

                            The Abbey at Jones Road
                            Thank you for your 5 star rating we truly appreciate when someone takes time out of their busy day to acknowledge our hard work and efforts - The Abbey at Jones Road Mgmt. Team
                            Review Author Icon

                            Jessica_M868

                            Resident 2020

                            9/25/2020

                            I love the property and the management staff is amazing!! The manager Felisitas was always very helpful in answering all of my questions and concerns. I never had any problems when I lived in the residence and the neighborhood is quiet.

                              Manager

                              12/22/2020

                              The Abbey at Jones Road
                              Thank you for your review we truly appreciate all the kudos to our property manager! We will let her know how informative she was. - The Abbey at Jones Road Mgmt. Team
                              Review Author Icon

                              Jazymn

                              Resident 2020

                              9/25/2020

                              I love it here! Valery is super sweet and awesome and will meet your needs, wants and expectations. The property is clean and the floor plans are nice. I'm Glad I've moved here and to be apart of the community.

                                Manager

                                12/22/2020

                                The Abbey at Jones Road
                                Jazymn Thank you for your great review and letting us know Valery is a great asset to our company, we always love to hear about our team members working hard and loving what they do! I will let Valery know about the great experience you had. - The Abbey at Jones Road Mgmt. Team
                                Review Author Icon

                                Adriana_C126

                                prospectiveVisited 2020

                                7/3/2020

                                After looking for 3 days straight and visiting ser geral apartment complexes I finally came to the Abbeh at Jones Rd and since the moment I walked in Felícitas greeted me with a smile and made me feel welcome and I left loving the place. I'm so excited and happy I found this place with amazing customer service!

                                  Manager

                                  12/22/2020

                                  The Abbey at Jones Road
                                  Adriana thank you for the great review and five star rating we are happy to have you hear as our wonderful resident. We looking forward to having a great relationship with you for years to come! - The Abbey at Jones Road Mgmt Team
                                  Review Author Icon

                                  anonymous

                                  Resident 2019

                                  12/10/2019

                                  I love living here it is soooo peaceful and the manager is outstanding !!! She's always willing to help and understands whenever I have a situation. Maintenance always takes care of any request I have and are also very friendly!!! I would recommend these apartments to everyone!!!

                                    Manager

                                    1/28/2020

                                    The Abbey at Jones Road
                                    Thank you so much for the great review we are happy to hear you love the community! We are always here to help. - Abbey at Jones Road Management Team
                                    Review Author Icon

                                    Averyleigh98!

                                    Resident 2019

                                    11/2/2019

                                    This property is the definition of pitiful. The property itself is always covered in trash, they are NEVER open when they are supposed to be. I go to pay my rent on a Saturday morning and they don't show up until two hours after the said opening time. The maintenance man Luis is awful at his job. He is extremely rude and doesn't ever complete a work order correctly the first or even the second time. If you want anything done, call corporate. Going to the property manager felisitas is just going to make you mad because she sits on her butt and orders people around by yelling at her residents as if they are her children. She has loud and obnoxious fights outside on property grounds with her boyfriend and beer bottles usually end up flying. You can't make this stuff up!

                                      Manager

                                      1/28/2020

                                      The Abbey at Jones Road
                                      We are disheartened to learn that you feel our community is anything but inviting and pleasant to reside at. The Abbey at Jones Road Apartment Homes strives to provide superior customer service to all of our guests and / or residents. We take great pride in the appearance of our community, we invite you to visit and you will find our maintenance team works diligently to keep the grounds well maintained. With our property being a smaller community there are times the office may be closed while we are out touring prospective residents or addressing specific resident needs. We are confident in Luis's abilities to perform his job responsibilities. If there is a specific maintenance request that did not get addressed please contact our Leasing Office with the details so we can address the matter appropriately. As the Property Manager of the community I always try my best to address our residents in a professional manner and I can ensure you I will work diligently to address any concerns brought to my attention.
                                      Review Author Icon

                                      Geeweeden

                                      Resident 2019

                                      10/9/2019

                                      The staff is very friendly. It was a pleasure working with both of the young ladies. They made my transfer smooth and easy. I wasn't expecting it to happen so fast. Thank you both so much for all your help.

                                        Manager

                                        10/16/2019

                                        The Abbey at Jones Road
                                        Thank you for taking the time to give us a great review, we always appreciate positive feedback & if there is anything else you need please do not hesitate to let us know! Thank you for being a great resident- Abbey at Jones Road Mgmt Team
                                        Review Author Icon

                                        Skirby29

                                        Resident 2019

                                        9/20/2019

                                        I love The Abbey at Jones Road! I was a pizza delivery driver for many years and always said that if I moved out of my house, this was the place I wanted to move to. I have NOT been disappointed. The staff is friendly and always on top of things. Maintenance requests are handled quickly. The property is well maintained. So glad I chose this property! I plan to be here for a long time. Thank you for making this a great place to live Felicitas, Elizabeth and Luis!!!!

                                          Manager

                                          10/16/2019

                                          The Abbey at Jones Road
                                          I am so happy to hear that you had a pleasent moving experience we defintely appreciate the feedback and welcome you to the property, please let us know if we can assist you with anything else - Felisitas Property Manager
                                          Review Author Icon

                                          anonymous

                                          Resident 2019

                                          8/26/2019

                                          I love the community the everyone here is so welcoming and kind and the manager Felisitas Gomez is the best she made my move very easy and efficient. I would definitely recommend my friends and family

                                            Manager

                                            10/16/2019

                                            The Abbey at Jones Road
                                            Thank you so much for taking the time to write a positive review for us we always appreciate the feedback please let us know if we could assist with anything else- Abbey at Jones Road Mgmt Team
                                            Review Author Icon

                                            anonymous

                                            Resident 2018

                                            11/29/2018

                                            I looked at countless apartments and I'm so happy to have met Cindy who helped me when I came in! I'm a current resident and I love the apartment that we are in! My husband and I moved from a small house to this apartment, we love it even MORE than the house! It's updated, spacious, I love the closet space, but the best part of it is having an amazing staff! Cindy has been there for me since day one. I visited town apartment searching and didn't have any luck until my last day. I called and she was professional, personable, and welcoming. I drove immediately over and am so thankful to have Cindy help me that day. From our move in until now, anytime that we have questions or need something resolved, she is quick to find a solution and maintenance get the job done! What makes happy residents is having a staff that CARES about you, who want to help you, and prioritize you to make sure that you love living here.

                                              Manager

                                              11/30/2018

                                              The Abbey at Jones Road
                                              Thank you for your kind words, customer service is our #1 Priority. I am so happy that you have received such an great experience and have posted this awesome review about Cindy she is an asset to the community at the very least. I will definitely pass on your sentiments to her. We look forward to having you here as long as you would like as well. The Abbey at Jones Road Management Team
                                              Review Author Icon

                                              Kourtney_S722

                                              Resident 2018

                                              11/21/2018

                                              I am beyond grateful and blown away by the staff at the abbey. As well as the apartments! If you've had issues with other apartments credit/eviction wise, this is the place to start! They offer 2nd chance leasing! The apartments are completely beautiful! The updates in the units make these apartments look like rent should be very expensive!!! All stainless steel appliances, beautiful kitchen! Now the best part about these apartments as I said above is by far the staff! I found these apartments on a Facebook marketplace pasted by Felicita, one of the leasing agents, she was quick to respond late on a Friday evening and gave me some direction how to move forward! I went on Saturday morning when they opened, Cindy was incredible! I have had a lot of issues with apartments in the past and being denied! Cindy worked her butt off to help me get approved!!! My son and I would be homeless right now, had it not been for her hard work and commitment! I never once felt scammed or discouraged about the application process!! Not to mention they had all kinds of specials, so in total I was able to move in for… See More>
                                                Manager

                                                11/30/2018

                                                The Abbey at Jones Road
                                                Thank you so much for the positive words we definitely strive to make a move to our community as smooth as possible. We have enjoyed working with you and look forward to having you as a resident as long as you please. Keep in mind we are just a phone call away. Abbey at Jones Road Management Team
                                                Review Author Icon

                                                alice33163

                                                Resident 2016 - 2018

                                                8/17/2018

                                                I love these apartments!! They are very quiet and the neighbors are friendly. The staff is very professional and friendly The manager has worked with me on several issues. She sincerely cares for her tenets. I would defiantly recommend these apartments.

                                                  Manager

                                                  10/1/2018

                                                  The Abbey at Jones Road
                                                  Thank you so much for the positive review!
                                                  Review Author Icon

                                                  anonymous

                                                  Resident 2018

                                                  6/28/2018

                                                  I have lived here since 2015 and have enjoyed living here since the day I moved in. Management is great and Maintenance is very good!! I would recommend for anyone to come and live here. It is a very quiet community

                                                    Manager

                                                    7/31/2018

                                                    The Abbey at Jones Road
                                                    Thank you for leaving such a nice review. We are glad that you and family love our community, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    The Asbury

                                                    1 Bed, 1 Bath | 682 sq. ft.

                                                    $1,077

                                                    See Floor Plan Details

                                                    The Abbington

                                                    1 Bed, 1 Bath | 785 sq. ft.

                                                    $1,182

                                                    See Floor Plan Details

                                                    The Abberly

                                                    1 Bed, 1 Bath | 776 sq. ft.

                                                    $1,217

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    B
                                                    B

                                                    Renter Ratings

                                                    B-

                                                    Review Ratings

                                                    Noise

                                                    3.0

                                                    Grounds

                                                    3.0

                                                    Safety

                                                    3.0

                                                    Office Staff

                                                    3.0

                                                    Maintenance

                                                    3.0

                                                    Neighborhood

                                                    3.5

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    C+

                                                    Number of reviews in the past 365 days

                                                    2

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    B-

                                                    Average time to respond to reviews

                                                    24 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: $400. Fee: $350 ~ 700. Pet Limit: 2. Comments: We welcome 2 pets per apartment home. There is a pet deposit of $200 per pet and a pet fee of $350 for 1 pet and $700 for 2 pets. Please call for complete pet policy information.
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                                                      More Info
                                                    • Cats Allowed
                                                      Deposit: $400. Fee: $350 ~ 700. Pet Limit: 2. Comments: We welcome 2 pets per apartment home. There is a pet deposit of $200 per pet and a pet fee of $350 for 1 pet and $700 for 2 pets. Please call for complete pet policy information.
                                                      Less Info
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                                                    Other
                                                    • Convenient to Park
                                                    • Family Friendly
                                                    • High-Speed Internet
                                                    • On-Site Maintenance
                                                    • Pet-Friendly Community
                                                    • Pool
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                                                    Leasing

                                                    Your new home is waiting for you at The Abbey at Jones Road. Live life the way it was meant to be at our pet-friendly community, featuring one and two-bedroom apartments for rent in an excellent Northwest Houston location. Honored as a Top Rated property by Apartment Ratings in 2015-2016, our apartments are where fine interior finishes meet convenient community perks, including a sparkling swimming pool, a playground, and outside sitting area.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Wednesday: 09:00 AM - 06:00 PM
                                                    • Thursday: 09:30 AM - 06:00 PM
                                                    • Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Abbey Residential

                                                    B+
                                                    B+
                                                    Communities
                                                    28

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 72 number of votes by renters, The Abbey at Jones Road is currently rated 3.9 out of 5 stars.
                                                    The Abbey at Jones Road is rated 3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    The Abbey at Jones Road is rated 3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                    The Abbey at Jones Road is rated 3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    The Abbey at Jones Road is rated 3/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    The Abbey at Jones Road is rated 3.5/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                    The Abbey at Jones Road is rated 3/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 24 days to their community reviews in the past year.
                                                    Abbey Residential
                                                    Dogs Allowed
                                                    Deposit: $400
                                                    Fee: $350 ~ 700
                                                    Pet Limit: 2
                                                    Comments: We welcome 2 pets per apartment home. There is a pet deposit of $200 per pet and a pet fee of $350 for 1 pet and $700 for 2 pets. Please call for complete pet policy information.
                                                    Cats Allowed
                                                    Deposit: $400
                                                    Fee: $350 ~ 700
                                                    Pet Limit: 2
                                                    Comments: We welcome 2 pets per apartment home. There is a pet deposit of $200 per pet and a pet fee of $350 for 1 pet and $700 for 2 pets. Please call for complete pet policy information.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Contact Property

                                                    The Abbey at Jones Road

                                                    July 2024

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                                                    Baths

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                                                    The Abbey at Jones Road is a 682 - 985 sq. ft. apartment in Houston in zip code 77070. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,077 - $1,347. Nearby cities include Bellaire, Stafford, Galena Park, Sugar Land, and Missouri City.

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