Review History for anonymous

The Augusta


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anonymous

Resident 2009 - 2013

10/16/2013

My wife and I have lived at the Augusta for 4 years and we have enjoyed living there. The office staff is always very highly professional, kind, and willing to get all of the packages that we have shipped to the office (I think we had the highest amount of packages ordered for a single unit, pretty frequent). Kendra, Jennifer, Rachel, are the office staff that I usually deal with and they are the sweetest, most hardworking office staff that I have every dealth with, always ready to help with a smile. Oh and also Wallace who was there when we first moved in and made sure everything was taken care of, (we got a really good special price when we moved here in 2009). They have a CARES team, Robert and Bonnie who do an amazing job holding events and always give out free food!! One tevent it was chicken breast or pork with sides and it was great because we didn't cook dinner that night, they are so nice and can't find this kind of love from any other apt complex. About the apartment now, we lived on 4th floor and never had a problem with any roaches or insects the entire 4 years there. This is a big pet peeve of my wife and pest control was always done frequently which led to a insect free unit. The unit is very very nice and the appliances, sinks, doors, overall design of units is top notch. Maintenance is always responsive. Also one priceless thing about this apartment is the parking garage! It's great that you don't have to worry about Rain, or transferring items so far because you get a spot close to your apt and on the same floor. Yes it does get tiresome having to drive round and round up the garage with 2 way traffic but its a huge advantage having a garage. Also with Security, they used to have just rent-a-cop type of security guards who didn't do much, but in the last few months of living there, they beefed up security by having armed guards with a German Shepherd dog!! Even I get scared seeing them, I think this is a great improvement from the past guards who did a so-so job. The security gates work pretty well, yet cars can still follow you right in. We never had any issues with crime, but i know some residents there in the past had there tires/rims stolen, with the cars left on bricks, so just make sure you have wheel locks. They do have security cameras in the lots now, but what apt is safe anyway? I think they are doing a great job so far by beefing up security. They have a new manager since early 2013 and i think she's making good changes to improve, I woud suggest they give residents special colored "stickers" for their cars so that security guard can see they are residents and make vistors sign-in. They need to beef up security at the gate imo, cars can just follow you in. The only problem I ever really had at this complex was with the Fire Alarm going off multiple times one evening-it was due to a malfunctioned fire-alarm, but it was a good drill for all residents. The elevators do go out of order sometimes which can be inconvenient when transporting heavy equipment, but that's pretty much the worst it gets, so overall this is an awesome place to live if you can afford it. They are pet friendly too, I see many residents with pets here. The location make it easy to hit 59, 610, I-10, westpark and beltway, so its very very good central location for Houston, close by many shopping, dining, nightlife, churches, around the Galleria area. Just avoid the rush between about 4:45pm - 6:45pm M - F. The residents here are mostly young professionals, some older professionals too, some families too, some party people too, i've had to notify office about noise maybe just once and they took care of it. Also people do litter in the garage some-times and don't know how to throw away their garbage properly or pick up after their selves but the maintenance team does a great job in cleaning up after. Some people are careless about their trash. They have a very good maintenance team who have been there as long as I have lived there and then some, kudos to them! The swimming pool is like a vegas style pool, very very nice, a decent gym as well. Thank you The Augusta for being our home for the last 4 years and thank you to the excellent office staff and maintenance team for all you've done.

Review 20 out of 131

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