Review History for Carlesha

The Belvedere Westchase

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Carlesha

Resident 2016 - 2017

6/21/2017

When my husband first moved in last May 2016, there was a roach infestation. Now I'm not talking one or two bugs, I said infestation meaning multiple and in almost every crevice of the apartment. This is highly unacceptable! Upon move in, the apartment complex is responsible for cleaning the apartment and exterminating as well. I am assuming neither was done since there were literally roaches everywhere! We then had to go through the strenuous task of unpacking, repacking, and shaking out all of his things before he could even get settled. He even had to stay in a hotel room because I myself refused to have our then newborn stay there with him and those nasty roaches! Since then, I believe Belvedere Westchase has changed management companies twice, and you can definitely tell. The service of maintenance and the leasing office staff has severely suffered because of these changes. All Roscoe Properties has done is fix the concrete and paint the stairs. I have lived here with him since February, and am still dissatisfied with maintenance and the leasing office staff, please see below for the time line I have constructed. 5/29/2017 - Called Leasing Office and received emergency operator who stated a rodent infestation WAS NOT an emergency and suggested we call the city of Houston ourselves. 6/2/2017 - Had to call the Leasing Office again (8 times to be exact until an actual person answered) because they sent no one to follow up on the Emergency call. I spoke with Linda, who placed me on hold to check and see if we called them as many times as we said about numerous repairs AND the rodent infestation. She assured me someone would be over right away to fix the maintenance issues and check on the rodent infestation. 6/5/2017 - Exterminator comes by and leaves two sticky pads, one under the kitchen sink and one under the stove. 6/7/2017 - Rasheed, my husband, is cleaning up the fridge and everything around it and notices the rodent has gnawed holes into our saltine crackers and tortillas. The rodent nibbled off pieces and pieces of both the crackers and tortillas. We called the leasing office AGAIN, Dominique AND Linda assured us someone will be out to take care of it. 6/13/2017 - The leasing office FINALLY sends a maintenance man to come out down glue traps for the rat. Meanwhile the sticky pads left by the exterminator remain in the same spot untouched. I asked why they didn't use or have rat poison, his reply was they don't want the rat to die in the walls, create a smell, and then not be able to find him. That is not my issue, we want the rat dead. 6/16/2017 - Call the leasing office AGAIN to express my concerns because I can still hear the rat. I told them to send maintenance with more glue traps. I also called because they still have not fixed the drawer that they "ordered a part" for. 6/19/2017 - I come home to find my bread, brand new loaf of bread, has been eaten through the plastic, meaning the rat is still inhabiting our apartment! I will call or go up to the leasing office in person on 6/20/2017. We are STILL waiting on the drawer to be fixed. 6/20/2017- My husband calls the leasing office numerous times to get help about the rat infestation again, and received NO answer! Roscoe Properties, I am sending this to you because you are the management company, and are solely responsible for how the leasing office staff and the maintenance staff respond to resident complaints. Having a rat infestation is a health hazard, especially since my husband and I have a one year old. The time is now 5:24pm, and I am emailing you all and will continue to do so until the rat is gone. I have also lodged a complaint with the city of Houston, suggested by the answering service lady, and they are launching an investigation because this is not the first time they have heard this about Belvedere Westchase.
Manager

10/16/2017

The Belvedere Westchase
Hi Carlesha. We're sorry about the issues you've had to experience while living at Belvedere Westchase. We were not the management company when the roach infestation occurred, and we assure you that if that ever happens again, we'll take care of it immediately. As for the rat in your apartment, we apologize for the trouble you've gone through, and we assure that we're doing what we can to solve the issue. It sounds as though the sticky traps aren't working, and that we'll have to go another route. Also, we'd like to apologize for the fact that your phone calls haven't been answered in the leasing office and by maintenance. That is obviously unacceptable, and although our staff is stretched thin, we're trying to add staff to ensure there is always someone available. We'd love to talk to you about this in person if you have time to stop by the leasing office, and again, we apologize for the trouble you've had during your time at Belvedere Westchase.

Review 5 out of 207

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