Review History for Shari J_D

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Shari J_D

Resident ā€¢ 2020

1/25/2020

This is BY FAR THE ABSOLUTE WORST EXPERIENCE I HAVE EVER HAD!!!! I pre-leased and paid my deposit for a RENOVATED unit back in early December 2019 for a Jan 24th move in date. Fast forward to Jan 23rd, I go to the apartment to take my first month rent payment and to tour the unit that a manager told me was ready to view the day prior. Upon viewing the unit it was evident that the unit was not finished nor was it renovated AT ALL! They could not tell me what would happen next but that they would call me to notify me of what could be done to rectify the problem. NEVER RECEIVED A CALLBACK ON 01/23 so I was forced to cancel a pre-planned trip just to make sure I had somewhere to stay. I paid a day early for an apartment that was not ready and they refused to give me my money back because it was already "posted to my account". Literally posted a payment for a day I wasn't able to move in the unit because IT WAS NOT THE UNIT I WAS PROMISED. The new manager Tonya (who would eventually turn out to be very rude with much disregard to my MANY INCONVENIENCES that occurred because the staff didn't do their job) told me it would be updated and ready at 930am for a pickup of my keys. Ha! Jokes on me because the morning person didn't even know I was coming to get the keys and gave me a dash of morning attitude herself. Might I also add the so called renovation I saw today ain't worth the petty --- 80$ extra a month nor does it match the model unit look. I am so extremely disappointed at the way all of this was handled. The model unit is a huge show of deception and the staff is unreliable. The manager literally told me "you're gonna be unhappy anyway at this point so idk what else to do". She even yelled back in defense that "I WASNT HERE WHEN THEY TOLD YOU IT WOULD BE READY" as if that justifies anything!!!!!!!!!!!! The audacity of this office to handle me as if IM doing too much after they decided to bullsh*t and do the minimum!!! DO NOT WASTE YOUR TIME AT ALL! Oh and let me also add it's gonna take me up to 30 days to get my $ back. This apartment complex is a damn JOKE.
    Manager

    1/31/2020

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    Thank you for sharing your experience Shari. We take all of our customer feedback very seriously. Please feel free to reach out to us, we appreciate the opportunity to speak with you about your concerns.

    Review 63 out of 271

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