The apartment complex Retreat at Cypress Station (Houston, TX) misplaced/lost my 60- day notice to vacant letter. My move-out date was supposed be 03/31/2018, however due to the carelessness, unorganized and unprofessionalism of the office staff, (Dawn, Denise, Meagan, and Angela- who is now the complex manager, my move-out date is now 05/09/2018. My normal rent is 1070.00 for the month of April 2018 I must pay 1417.00, that is 347.00 more than my normal rent due to their careless mistake. Angela (the NEW office manager) and Marlon offered me another apartment to make amends, however, they requested a 250.00 deposit, 500.00 transferred fee and 1269.00 1st month's rent, totaling 2019.00. Someone please tell me how is costing me more money amending this issue due to their carelessness. It's a nice complex to live in and I never had any problems until now, however, please save yourself the headache/heartache.