Review History for anonymous

The Westheimer Apartments


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anonymous

Resident 2017 - 2018

11/12/2018

Overall great building and location to live if you never have to speak with the manger "DIANNA" I do believe that is her name. I have only been here for a little over a year now and I am mortified by the way I was spoken to. Dianna is very aggressive and degrading on the phone making me feel as if I was wrong for even calling. I called regarding some issues I was having about her entering my apartment as well as my rent. When I asked to speak with her boss due to the negative and discriminating attitude I received on my end of the phone, the response that was given was that she was in fact "Greystar" and issues can be addressed to her. it is quite upsetting to want to leave the place I love so much just by the way I was spoken too. UNPROFESSIONAL, PROFOUND, DISCRIMINAING, AND DOWN RIGHT UNNESSESARY. Word of the wise, live here if you never need to speak with the manager about any troubling issues. I do however find it strange that everyone else in the management office is very welcoming and very hands on, but unfortunately the one "running the place" seems to be uneducated and clearly does not know what costumer service is. I can assure you I'm not the only resident that feels this way.
    Manager

    11/13/2018

    The Westheimer Apartments
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    Review 51 out of 115

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