Review History for anonymous

Tradewinds at Willowbrook


Review Author Icon

anonymous

Resident 2018 - 2019

10/22/2019

I recently moved out of Tradewinds At Willowbrook the apartments were amazing but the management was horrible upon my leaving. Ms. Kimberly Fields was the manager and time and time again proved that she couldn't be professional and get things done. We had no issues payed our rent on time every month. The issue started when my girlfriend two months prior got into an accident with a golf cart on the property. She was at fault and we had no insurance because of personal reason.. Discuss with police and Ms. Kimberly that we would fill out a form and that my girlfriend who had the actual wreck would be billed directly from the insurance company. Being that it was private property they couldnt get involved. We totally understood and had no issues she was at fault. We filled out the form we needed to Ms. Kimberly stated that she would fill it out later instead of doing at the point. This was the first sign that things weren't done correctly. After months pass and we hear nothing from anybody about anything. My girlfriend goes to speak with Ms. Kimberly about renewing the lease at that point she mentions nothing about the wreck .. and she even tells us we cant renew the lease our unit had been sold.. then comes the move out we get our last month statement and we are being charged for the golf cart itself 1100 dollars and other charges like key fobs which were never given and renters insurance which we always had ..we also paid a 150 dollars deposit and that was no where to be found. Now again we hadn't heard anything about the golf cart for about 3 months since the wreck but somehow its on my statement which at this point gives me 30 days to pay. This wreck had nothing to do with my apartment history or utilities it should have been all separate. At this point im associated to the accident and I wasnt even in the car. If this same scenario happened with someone who didnt stay here you wouldnt follow the same plan. So at this point im a bit frustrated . My girlfriend calls up to the apartments to try to see what going on and Ms. Kimberly states . You wont be getting any deposit back because you hit the golf cart. Her exact words. My girlfriend drives up there to speak in person and Ms Kimberly sends someone out to tell her that she is on a phone call and cant come out . How unprofessional is that. I have never seen anything so unprofessional in my life. She couldn't address us in person. So then i drive up and talk to her. She had the nerve to tell me that My girlfriend hit the cart and should have been the on doing the reaching out. I mentioned how i wasnt ok with paying a generated amount she then prints an invoice and says she took of 700 dollars for paint and other things. I ask about my deposit and had pictures of my lease showing we paid 150 she says no that wont work we need official documents. I ask for cooperate information she tries to give me the accounting number and saying that thats cooperate thinking i was dumb and not knowing the difference between a accounting settlement department and the cooperate location like i couldnt find the information online. Again look the wreck was on my girlfriend we knew that and had things been done correctly this issue is resolved but again this was just hell to deal with and she personally was just very petty and unprofessional and i didnt enjoy her smurk everytime she lied directly to our face. The apartments were great just would prefer that management have people who can be professional and get things done!!!!!!!!!

    Review 3 out of 76

    Share This Review

    Check Availability

    Tradewinds at Willowbrook

    March 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    Beds

    0

    Baths

    0

    Share This Review