Review History for anonymous

Walden Pond Apartments

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anonymous

Resident 2020

3/9/2020

Well as far as the floor plans and neighborhood go I loved both of my apartments I had over there. Just recently our build was burnt up Mar 1, 2020 due to someone in our build and now it's water damage and we have lost everything, still don't know what they was doing & no updates from management. What pissed me off is the fact the new management had the maintenance man come tell us to call our insurance company. They never showed up to make sure we were ok or to see if anyone was hurt after a major disaster, the icing on the cake is they still open the office up at 1pm and act like it was a regular work day. Still showing apartments, taking payments. Not once did anyone apologize to any of us for what happened, & over 10 families have to start over. My wife & I stayed over there for two years and trust me when I say I wish they would've kept Cherise, Patricia & Jason they are amazing leasing agents, new management is horrible maintenance is awesome and very fast about fixing the issue you have but they have left a bad taste in my mouth. They don't answer the phone & is very slow & unprofessional this new company only care about money so rent at your own expense.
Manager

3/12/2020

Walden Pond Apartments
We are so sorry to see your experience with our team hasn't been more positive. While incidents like this can happen anywhere, we can assure you that our staff is here to help our valued residents get the excellent stay they deserve, and we apologize if your interactions have not reflected the high standard of service that we aim to provide. We would appreciate the opportunity to discuss your concerns regarding recent events, so please reach out to us in the office at your earliest convenience. We hope to speak with you and work with you to turn your stay around. Thank you kindly.

Review 12 out of 199

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Walden Pond Apartments

July 2021

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