Thank you so much for taking the time to write to us. We wanted to let you know how sorry we are that you are going through this difficult experience. We make it a point to be known for customer service, and this situation has been particularly difficult for us and so many others in our community. We assure you we are doing everything we can to resolve this issue and working as fast as we can. It was an uncommon instance, and we’ll do better in the future. Please drop us a message directly via this email [email protected]
and we’d love to talk more about the other concerns you have in your apartment home.