Westmount at Eldridge
#7,060 #168 #1,133

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Westmount at Eldridge

2255 Eldridge Parkway, Houston, TX 77077
(175 Reviews)
$1,167 - $1,493/mo

Reviews

(162)

4.2 rating

See Details

175 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident 2023 - 2024

5/13/2024

Terrible place to live!!! DON"T MOVE HERE!!! SCAM SCAM

Apt # 1026. Move out Date, May 6th, 2024 Terrible place to live. The management, from the manager to the office assistant, is utterly incompetent. I just moved out of this apartment today, and I am very pleased that it is finally over after 12 months of inconsistent utility bills. I can say that the apartment overcharged me from the day I moved in until the very last day I left. I only spent 12 months in this apartment and had to quickly move out because of the management scam. I know water bills have gone up in Houston, but that does not justify paying almost $200 in water bills on a monthly basis for a one-bedroom apartment.  Secondly, I moved out and had the apartment professionally cleaned. Because of other people's reviews, I walked with them to the apartment, hoping that my experience would be different. Very wrong.... Behold, I got an almost $200 move-out bill for not cleaning the apartment. Please run; don't move here. My take on the overall review:  I can honestly say that either the office management is a very incompetent bunch of people or there's fraud going on. It has to be one...  I… See More>
Manager

5/9/2024

Westmount at Eldridge
Anonymous - I'm so sorry to hear your experience didn't meet your expectations (or our standards), and one of us will get in touch directly to see what we can do to make it right. What is your previous apartment number? Nancy Ruiz Community Manager
1.0(1 rating)

Updated Review

Review Author Icon

Resident 1246536

Verified Resident 2024

5/6/2024

The staff are amazing! The staff are amazing! The staff are amazing! The staff are amazing! The staff are amazing! The staff are amazing! The staff are amazing! The staff are amazing! The staff are amazing!

    Manager

    5/22/2024

    Westmount at Eldridge
    Your review about Westmount at Eldridge made our day! Thanks so much for taking the time to write. Best regards, Nancy Ruiz Community Manager

    Updated Review

    Review Author Icon

    Resident 1096050

    Verified Resident 2021 - 2024

    3/26/2024

    The community is good overall and everybody is nice. There's another property that shows I could pay around $200 less on the base rent and get a slightly bigger unit even without their attached garage. I feel this my rent should be reduced since I'm paying more for a smaller unit.

      Manager

      3/28/2024

      Westmount at Eldridge
      Hello, We appreciate you taking the time to leave us this feedback. If you can, please contact me and I'll be happy to discuss this with you. Look forward to hearing from you! Nancy
      Review Author Icon

      Resident 1216789

      Verified Resident 2023 - 2024

      1/13/2024

      I have lived at Westmount at Eldridge for 6 months. They have great maintenance staff, Gus and Will, who are professional, courteous, and dependable. I have seen a turnover in the leasing office, which I can't say is good or bad. I'm still observing their performance, but so far so good.

        Manager

        1/16/2024

        Westmount at Eldridge
        So good to hear from you! Thanks for letting us know and our office team is working hard to do our best! Have a great day! Warm regards, Nancy, Community Manager of Westmount
        Review Author Icon

        Resident 1213910

        Verified Resident 2023

        1/4/2024

        Everything it’s very good, I don’t have any issues, and then I willl recommend my friend to came to do a tour here. In the second case the community it’s very clean and everything it’s in order , the security too

          Review Author Icon

          Resident 1203852

          Verified Resident 2023

          12/1/2023

          I have just moved in but I already love it here. The apartments are nice and clean. My neighbors are sweet and have been welcoming - the overall community is welcoming and feels homely………………………………………….

            Manager

            12/1/2023

            Westmount at Eldridge
            We appreciate your positive review about your recent experience with us! We look forward to many years of residency with you! Warm regards, Nancy
            Review Author Icon

            Resident 1203241

            Verified Resident 2023

            11/29/2023

            Since the day I moved in, I been having nothing but problems with the apartment I’m in. I put in tickets just to have them closed as if the issue was resolved and it wasn’t. I’m planning to move if nothing happens.

              Manager

              11/30/2023

              Westmount at Eldridge
              Thank you for your comments; please call me directly to discuss. You can reach me at 281-679-5229. I look forward to hearing from you! Warm regards, Nancy
              Review Author Icon

              Resident 1197010

              Verified Resident 2021 - 2023

              11/7/2023

              My stay in this community was wonderful. Apart from the unnecessary automated email messages I received occasionally which bothered me. The leasing office staff are great. Maintenance team headed by Mr. Guz are just too good. I enjoyed my stay in this community.

                Manager

                11/9/2023

                Westmount at Eldridge
                Thank you again for taking the time to let us know how we did. We wish you the best in your new home! Thank you! Best regards, Nancy
                Review Author Icon

                Resident 1178137

                Verified Resident 2023

                9/8/2023

                I see trash in green areas, parking lot. The area designated to drop the trash is sometimes difficult to handle to trash our garbage due to the amount of trash on the floor. People doesn't use the common sense when they trash.

                  Manager

                  9/27/2023

                  Westmount at Eldridge
                  Verified Resident 1178137, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
                  Review Author Icon

                  Resident 1175914

                  Verified Resident 2023

                  9/1/2023

                  If you’re looking for a fresh start in a peaceful environment, with great scenery & courteous staff/residents; then the Westmount at Eldridge is the place for you! The application process can be dramatic but don’t fret ELAINE will definitely be there to save the day!

                    Review Author Icon

                    Resident 1172674

                    Verified Resident 2023

                    8/22/2023

                    Se persive una tranquilidad y una frescura en las áreas verdes con el manteniento programado. La piscina al día con el mantenimiento, la ubicación del correo es céntrica muy buena el personal administrativo muy atento

                      Manager

                      8/28/2023

                      Westmount at Eldridge
                      Gracias por sus gratas palabras. Nos alegra saber que nuestros esfuerzos de mantener y proporcionar un lugar de paz y del agrado de nuestros residentes sean reconocidos. Pase por nuestra oficina y compartamos una taza de te o cafe, me agraderia mucho charlar

                      Updated Review

                      Review Author Icon

                      Resident 778915

                      Verified Resident 2022 - 2023

                      8/17/2023

                      I love being here. I have been living here for 11 months and has been a great experience. No place is perfect! I’m leaving after my lease because of the economy. I needed to down size for financial reasons. Thanks Westmont for a great stay.

                        Manager

                        8/28/2023

                        Westmount at Eldridge
                        Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you again for letting our team know how we did! We will definitely miss you and wish you the very best in your new endeavour.
                        Review Author Icon

                        Resident 1158818

                        Verified Resident 2021 - 2023

                        7/12/2023

                        Ive put in several maintenance requests some about the same issue and they were all marked complete without being fixed. I pay for assigned parking but have had multiple instances of visitors parking in my spot, the towing company always takes more than an hour to show up and the leasing office has told me to use the visitors parking until the parking spot I pay for is available. The dumpsters overflowing with trash is a regular occurrence.

                          Manager

                          7/16/2023

                          Westmount at Eldridge
                          Verified Resident 1158818, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (281) 679-5229 to speak to our manager directly.

                          Updated Review

                          Review Author Icon

                          Resident 890439

                          Verified Resident 2020 - 2023

                          7/3/2023

                          I moved in here during the pandemic and it was a small and quaint place. The renovations to the apartment has been positive but I've noticed a turn over in the office staff and the types of renters changing. Now we have noise, kids running around unsupervised, people camping out in the gym. Community upkeep are also declining. It has overall made the community worse and maintenance isn't able to keep up no matter how they try. Not sure what is going on but I used to really like how nice and quiet this place was

                            Manager

                            7/4/2023

                            Westmount at Eldridge
                            Thank you again for taking the time to let us know how we did. Regarding the recent changes, we can confirm that management has taken the necessary steps to ensure the behaviour is corrected and more mindfulness is shown to all the community. Please feel free to come by the office so we can discuss. Grateful to have you as a valued resident!
                            Review Author Icon

                            Resident 1149481

                            Verified Resident 2022 - 2023

                            6/12/2023

                            Maintenance and staff here are amazing, but the tenants moving in are a bit questionable. I've seen some continuous trashy behavior (i.e., throwing trash bags next to dumpster instead of inside and it tears apart and gets everywhere; people parking illegally ALL THE TIME; double/sideways parking in reserved spots; speeding through the parking lot; having parties at night; someone tried to steal a car; someone stole stuff out of my car during Christmas). If they can keep an eye on whom they let rent or do something with the rules, the community would probably be better overall.

                              Manager

                              6/13/2023

                              Westmount at Eldridge
                              Valued and esteemed resident: Thank you again for taking the time to let us know how we did. Our team strives to deliver an excellent experience. We have taken steps to send violation letters and charge fees to the residents that do not adhere to our community policies. Again, thank you and feel free to stop by the office and share a cup ot tea or coffee with us!!!
                              Review Author Icon

                              Resident 1146269

                              Verified Resident 2022 - 2023

                              6/2/2023

                              Best place to live peaceful quite safe it’s a great place , staff is very professional and they’re always in the will to help , maintenance staff is the best , they’ll be there immediately after you put your request

                                Manager

                                6/5/2023

                                Westmount at Eldridge
                                Thank you so much for your kind words!!!! We are happy to know that our efforts to make Westmount at Eldridge, your "happy home" fills us with pride and appreciation.

                                Updated Review

                                Review Author Icon

                                Resident 935035

                                Verified Resident 2020 - 2023

                                5/20/2023

                                The location, amenities, and price are all pretty good for the area. Within walking distance of shops and stores, storage across the street, daycares and schools. I like the layout of the property and units. Parking and storage can be difficult at times but minor. I would resign as long as it’s affordable!

                                  Manager

                                  6/5/2023

                                  Westmount at Eldridge
                                  Thank you so much for your kind words. Its so gratifying to know our efforts to ensure your wellbeing and comfort are paying off. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy you call Westmount at Eldridge, home!
                                  Review Author Icon

                                  Resident 1136478

                                  Verified Resident 2022 - 2023

                                  5/2/2023

                                  It is good, they just need to improve and organize the residents' parking lot, identify the cars with a label. It is a good location / they are attentive to maintenance requirements and the areas are clean

                                    Manager

                                    6/11/2023

                                    Westmount at Eldridge
                                    Thank you so much for your feedback. Your input is important to us. You may have noticed that this is already in progress as we have eliminated many of the automobiles that are being driven or legal to park in the resident's assigned areas. Again, thank you for your feedback, and feel free to come by the office to share a cup of coffee or tea!!!
                                    Review Author Icon

                                    Resident 1096052

                                    Verified Resident 2012 - 2022

                                    12/20/2022

                                    Excellent community, good floor plan and good maintenance services. Safety was also good. I only moved due to buying a new home nearby for my parents with accessibility issues. Would definitely recommend for others.

                                      Manager

                                      12/29/2022

                                      Westmount at Eldridge
                                      Hello Verified Resident 1096052, we appreciate you taking the time to leave us this feedback. We can't wait to see you again, have a great day.
                                      Review Author Icon

                                      Resident 1076463

                                      Verified Resident 2010 - 2022

                                      10/18/2022

                                      Not interested on comment Not interested on comment Not interested on comment Not interested on comment Not interested on comment Not interested on comment Not interested on comment Not interested on comment Not interested on comment

                                        Manager

                                        10/19/2022

                                        Westmount at Eldridge
                                        Thank you again for taking the time to let us know how we did. We hope you have a great day!
                                        Review Author Icon

                                        Resident 1075059

                                        Verified Resident 2022

                                        10/13/2022

                                        It has been a great experience so far. Beautiful accommodations and amenities. The landscaping and outdoor lighting are beautiful as well. The other residents are nice and pleasant and quick to help out a fellow neighbor. The front patio area is amazing as well with plenty of room for decorations and self-expression. The continued events run by the community are amazing as well and I truly feel heard with all the follow-ups and correspondence that the admin team offers. Could not be happier!!! Keep it up and I look forward to seeing the community décor for Halloween and Thanksgiving and Christmas!!!!

                                          Manager

                                          10/15/2022

                                          Westmount at Eldridge
                                          Verified Resident 1075059, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Westmount at Eldridge. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
                                          Review Author Icon

                                          Resident 1058143

                                          Verified Resident 2020 - 2022

                                          8/24/2022

                                          My only issue is that my air conditioning unit has been attempted to be fixed but it’s now in the hands of the owner of the property to find the solution. What maintenance is allowed and able to do to the air conditioning unit is not fixing the problem. But I’m still waiting for the issue to be fixed. I had the same issues last summer and reported it then too. I’m now getting mold in my apartment and on my furniture. I’m very disheartened by all of this. I expected better for the money that we pay.

                                            Manager

                                            8/28/2022

                                            Westmount at Eldridge
                                            Verified Resident 1058143, your satisfaction is our top priority. Please contact the office at 281-679-5299 so we can address the issues in your apartment. Thank you and have a great day.
                                            Review Author Icon

                                            Resident 1039754

                                            Verified Resident 2019 - 2022

                                            6/27/2022

                                            Don't move here stay clear of this place, pest problems and no one was quick to help nor respond. Was told pest control only comes out on Monday even though I have an emergency, pest carry DISEASES this shows how the property don't care about your safety, nor well being,

                                              Manager

                                              8/28/2022

                                              Westmount at Eldridge
                                              Verified Resident 1039754, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (281) 679-5229 to speak to our manager directly.
                                              Review Author Icon

                                              Resident 1030830

                                              Verified Resident 2022

                                              5/31/2022

                                              Overall it’s cool and very quiet only thing is my neighbor walks so heavy over my head you would thinks kids live up there but they don’t ! That is to be expected when living in apartments, the staff is very friendly and nice I love that me balcony is wide and spacious

                                                Manager

                                                6/2/2022

                                                Westmount at Eldridge
                                                Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you, Sharifa Al-Hashimi, Community Manager
                                                Review Author Icon

                                                anonymous

                                                Resident 2020 - 2021

                                                11/6/2021

                                                Management does not care at all and the buildings are not maintained. You are charged every month for pest control but the exterminator only comes to your unit if you request it (nobody requests) and even then he does not know what he's doing. We were terrorized by german roaches. I keep a clean house and have never had issues with pests before. I had to find my own bait and poison to try to keep them out of our kitchen. Additionally, they charged us for replacing the carpet in our unit (even though it was not new, nor was the apartment clean when we moved in) despite the fact that we crate trained our dog and she never has accidents. The leasing office does not answer the phones very well and they definitely don't respond quickly. It is very challenging to resolve anything for anyone who has a job (all tenants) because the office opens after most people have to leave for work and closes before you can get home.

                                                  Manager

                                                  11/10/2021

                                                  Westmount at Eldridge
                                                  Hi Anonymous, thank you for taking the time to let us know about your recent experience. Our pest control services are by request and we are more then happy to place you on a bi-weekly rotation. We would like to work towards a resolution, so if you are willing, please reach out to us at (281) 679-5229 to discuss this further. We look forward to hearing from you. Thank you, Sharifa Al-Hashimi Community Manager

                                                  Floor Plans & Pricing

                                                  1 Bedroom

                                                  B

                                                  1 Bed, 1 Bath | 810 sq. ft.

                                                  $1,167

                                                  2 Available Units

                                                  See Floor Plan Details

                                                  A

                                                  1 Bed, 1 Bath | 708 sq. ft.

                                                  $1,168

                                                  See Floor Plan Details

                                                  2 Bedrooms

                                                  D

                                                  2 Beds, 2 Baths | 1,148 sq. ft.

                                                  $1,493

                                                  5 Available Units

                                                  See Floor Plan Details

                                                  Disclaimer: Special, prices and availabilities subject to change.

                                                  epIQ Ratings

                                                  What is epIQ?

                                                  The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                  epIQ Report Card

                                                  In partnership with SatisFacts™

                                                  Community epIQ Grade

                                                  B
                                                  B

                                                  Renter Ratings

                                                  A-

                                                  Review Ratings

                                                  Noise

                                                  4.2

                                                  Grounds

                                                  4.1

                                                  Safety

                                                  4.0

                                                  Office Staff

                                                  4.4

                                                  Maintenance

                                                  4.0

                                                  Neighborhood

                                                  4.6

                                                  Survey Ratings

                                                  SatisFacts™ Tour Survey

                                                  SatisFacts™ Move-In Survey

                                                  SatisFacts™ Maintenance Survey

                                                  SatisFacts™ Renewal Survey

                                                  Review Count

                                                  B

                                                  Number of reviews in the past 365 days

                                                  12

                                                  Manager’s Review Engagement

                                                  B+

                                                  Percentage of reviews responded to

                                                  75.00%

                                                  Manager’s Review Reply Time

                                                  D+

                                                  Average time to respond to reviews

                                                  53.33 days

                                                  View Community Timeline
                                                  View Community Timeline

                                                  Features & Amenities

                                                  Laundry
                                                  • In-Unit Washer/Dryer
                                                  Parking
                                                  • Carports And Detached Garages
                                                  • Free Parking
                                                  Pets
                                                  • Cats Allowed
                                                    Restrictions: We welcome 2 pets per apartment home. There is a $150 pet deposit (per pet) & $350 non-refundable pet fee (per pet). Pet rent is $20 per month per pet. There is a weight limit of 99 pounds per pet, and aggressive breeds are prohibited.. Pet Limit: 2
                                                    Less Info
                                                    More Info
                                                  • Dogs Allowed
                                                    Restrictions: We welcome 2 pets per apartment home. There is a $150 pet deposit (per pet) & $350 non-refundable pet fee (per pet). Pet rent is $20 per month per pet. There is a weight limit of 99 pounds per pet, and aggressive breeds are prohibited.. Pet Limit: 2
                                                    Less Info
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                                                  Other
                                                  • 24-Hour Emergency Maintenance
                                                  • Business Center with Computers, Copier and Wi-Fi
                                                  • Convenient to Shopping and Entertainment
                                                  • Dog Park
                                                  • Fitness Center
                                                  • Gated Access
                                                  • Mediterranean Architecture
                                                  • Outdoor Grilling and Lounge Area
                                                  • Pool with Sundeck
                                                  • Resident Social Activities
                                                  • Yoga Studio
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                                                  Leasing

                                                  Located in the center of it all, near local parks and reservoirs is Westmount at Eldridge which offers one and two bedroom apartment homes in Houston. Come inside and witness the epitome of high-end living in these beautiful newly renovated apartments. As soon as you enter one of these apartments, you will find expansive floor plans and nine-foot ceilings with elegant crown molding. Lounge outside on your private patio or use the renovated kitchen with Energy Star stainless steel appliances to prepare an intimate Sunday brunch. Outside, residents have exclusive access to a complete package of top-quality amenities. Westmount at Eldridge is within minutes of I-10 and Westpark Tollway, providing easy accessibility to the greater Houston area.
                                                  Show Less

                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 09:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  Greystar

                                                  B+
                                                  B+
                                                  Communities
                                                  3431

                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  Based on 175 number of votes by renters, Westmount at Eldridge is currently rated 4.2 out of 5 stars.
                                                  Westmount at Eldridge is rated 4.1/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                  Westmount at Eldridge is rated 4/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                  Westmount at Eldridge is rated 4.2/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                  Westmount at Eldridge is rated 4/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                  Westmount at Eldridge is rated 4.6/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                  Westmount at Eldridge is rated 4.4/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                  Managers have responded to 75% of their community reviews in the past year.
                                                  Managers have replied within 53.33 days to their community reviews in the past year.
                                                  Greystar
                                                  Cats Allowed
                                                  Restrictions: We welcome 2 pets per apartment home. There is a $150 pet deposit (per pet) & $350 non-refundable pet fee (per pet). Pet rent is $20 per month per pet. There is a weight limit of 99 pounds per pet, and aggressive breeds are prohibited.
                                                  Pet Limit: 2
                                                  Dogs Allowed
                                                  Restrictions: We welcome 2 pets per apartment home. There is a $150 pet deposit (per pet) & $350 non-refundable pet fee (per pet). Pet rent is $20 per month per pet. There is a weight limit of 99 pounds per pet, and aggressive breeds are prohibited.
                                                  Pet Limit: 2
                                                  1 Bed, 1 Bath
                                                  2 Beds, 1 Bath
                                                  2 Beds, 2 Baths

                                                  Contact Property

                                                  July 2024

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                                                  Westmount at Eldridge is a 708 - 1,148 sq. ft. apartment in Houston in zip code 77077. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,167 - $1,493. Nearby cities include Bellaire, Stafford, Galena Park, Sugar Land, and Missouri City.

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