Westmount at Eldridge
#6,970 #168 #1,125

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Westmount at Eldridge

2255 Eldridge Parkway, Houston, TX 77077
(175 Reviews)
$1,167 - $1,493/mo

Reviews

(162)

4.2 rating

See Details

175 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 967784

Verified Resident 2021

11/5/2021

Your response must be at least 201 characters. To proceed without submitting an review, select the opt out question at the bottom of the page\Your response must be at least 201 characters. To proceed without submitting an review, select the opt out question at the bottom of the page

    Manager

    11/6/2021

    Westmount at Eldridge
    Hi Verified Resident 967784, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Here at Westmount at Eldridge, we strive for excellence and would love the opportunity to be able to speak with you regarding your concerns. If you could please provide us with your contact number so we can better address your concerns. Please reach out to us at (281) 679-5229 at your earliest convenience to discuss how we can turn your experience into a positive one. ward to hearing from you.
    Review Author Icon

    Resident 962094

    Verified Resident 2017 - 2021

    10/18/2021

    Nice starter apartment. The apartment could have more updated features. The maintenance team is very prompt and helpful. Roaches can be an issue if you dont have maintenance come out and spray every few weeks.

      Manager

      11/6/2021

      Westmount at Eldridge
      Hi Verified Resident 962094, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
      Review Author Icon

      Resident 957771

      Verified Resident 2012 - 2021

      10/8/2021

      Over all ok. I had some problems with previous management staff, but the new team seems to be much better. Also, regardless of the time of day, frequently, no one answers the phone, and I have to leave a message and there is not always a timely response.

        Manager

        10/11/2021

        Westmount at Eldridge
        Hello Resident 957771! Thank you for your review and feedback! Glad to see that the current staff is providing a higher level of customer service for you. In regards to contacting the office, was there a particular day you are referencing so I may check into the details? Our office has been short staffed the last two weeks, but all missed calls and voicemails have been contacted. If you could please contact me at your earliest convenience and I will make sure any pending issues or requests are resolved immediately. -Westmount Mgr

        Updated Review

        Review Author Icon

        Resident 820577

        Verified Resident 2020 - 2021

        10/8/2021

        I love the open space in my apartment but it definitely needs a facelift. Better appliances, more storage, and a living ceiling fan/lights. Entrance gates and key fobs need to be upgraded, it would be nice if management hosted community events and activities. And more lights around the pool as well as better pool lounge chairs

          Manager

          10/11/2021

          Westmount at Eldridge
          Hi Resident 820577! Thank you for your highly rated review and feedback! We are gearing up some community events for you all and will have details for this out to the community very soon! The comments about the lights and pool furniture have been provided to our ownership for consideration. Thank you again and enjoy your weekend! -Westmount Mgr
          Review Author Icon

          Resident 935431

          Verified Resident 2021

          8/5/2021

          Your response must be at least 201 characters. To proceed without submitting an review, select the opt out question at the bottom of the page.Your response must be at least 201 characters. To proceed without submitting an review, select the opt out question at the bottom of the page.Your response must be at least 201 characters. To proceed without submitting an review, select the opt out question at the bottom of the page.Your response must be at least 201 characters. To proceed without submitting an review, select the opt out question at the bottom of the page.Your response must be at least 201 characters. To proceed without submitting an review, select the opt out question at the bottom of the page.Your response must be at least 201 characters. To proceed without submitting an review, select the opt out question at the bottom of the page.Your response must be at least 201 characters. To proceed without submitting an review, select the opt out question at the bottom of the page.

            Manager

            8/17/2021

            Westmount at Eldridge
            Hello Resident 935431! Thank you for your high rating of our community! It looks like there may have been a technical issue when you were finalizing your review. Does it allow you to update this on your end? Please let us know if you have any questions and we will be happy to help! -West End Manager
            Review Author Icon

            Resident 935099

            Verified Resident 2021

            8/4/2021

            Still a bit confused because the leasing officer did not communicate anything to me other than give me an envelop. Am still trying to get information on how to do things. I guess it would have been graet if I had been checked in by a different leasing officer. That is where the trouble. My first experience blew my mind away, and it was Allana or so is her name. After that, it was disturbing, I won't mention this name. She checked me in by litterally taking me to the middle of the highway, let me out of the car and said find your way.

              Manager

              9/1/2021

              Westmount at Eldridge
              Hello Resident 935099! Thank you for your review and comments. I'm a little confused as we only complete the move-in process in the office as there are additional forms to sign and we do not transport residents or guests in any vehicles. Would you be able to call me and we discuss this issue and the details further. You can contact me at your earliest convenience. I hope to hear from you soon. -West End Manager
              Review Author Icon

              anonymous

              prospectiveVisited 2021

              7/29/2021

              Claudia is purposely ignoring my calls and emails. So unprofessional for her to be an assistant manager. I’ve applied for an apartment, long story short she didn’t see or didn’t wasn’t to see my bank statements I’ve attached to the email address to her. As days passed I called at least 10 times through out the day to checked the status and none of my calls was answered. I then noticed she was ignoring my calls so my husband called and she told him I didn’t send my bank statement “I’m like what” I then replied to the emails where she stated I didn’t send the bank statement. So days go by again , most apartments you’ll get an email stating you didn’t get the apartment. Y’all I have YET TO RECEIVE AND EMAIL AND ITS GOING ON 3 weeks. I’ve called again I’m like ok she might be busy so let me email. This lady has not responded to none of my emails and I have proof. I fully understand I didn’t get the apartment, Because of the lack of duty Claudia obviously can’t fulfill. So if someone higher than Claudia could contact me or send me an email… See More>
                Manager

                8/13/2021

                Westmount at Eldridge
                Hi Lovely K! Thank you for your review and feedback. I am sorry to see that you did not have a good experience in your leasing process. I am the CM that is helping for the next few weeks at West End and i would love the opportunity to gather details from you to see what i can do resolve this. Would you mind emailing me your direct contact phone number and details on this situations? You can email me at westendaptsmgr@greystar.com. Hope to hear from you and hope to resolve this issue for you. -West End Manager
                Review Author Icon

                Resident 925453

                Verified Resident 2019 - 2021

                7/9/2021

                I've been a resident for 2 years and I don't have many complaints. The staff are professional and the grounds are well taken care of. Also, it's in a great area of Energy Corridor near many conveniences; Kroger, Walgreens and parks are near by. I wish they would enforce balcony upkeep and parking would be better. Besides that, it's a nice complex and you get the best bang for you buck.

                  Manager

                  8/13/2021

                  Westmount at Eldridge
                  Good Morning Resident 925453! Thank you so much for your review and feedback! We are so happy to see that you enjoy our community and our location. We are pleased to know that our staff is providing the highest level of customer service. -West End Mgmt Team
                  Review Author Icon

                  Resident 903865

                  Verified Resident 2017 - 2021

                  5/14/2021

                  Friendly, professional office and maintenance staff. Love my floor plan. One minor complaint regarding the dumpsters. I think one more should be added (or install a larger one) in the back section due to one bin not being able to hold all the trash by each pick up date.

                    Manager

                    5/18/2021

                    Westmount at Eldridge
                    Hi, Thank you again for taking the time to let us know how we did. We hope you have a great day! West End
                    Review Author Icon

                    Resident 888301

                    Verified Resident 2017 - 2021

                    3/30/2021

                    Staff and community is great. Would recommend the community, the only issue I have is with pet owners not picking up behind their dogs and neighbors just throwing trash around the dumpster which cause trash to be on the lawn.

                      Manager

                      4/19/2021

                      Westmount at Eldridge
                      Hello, Your satisfaction is our top priority and thank you for taking the time to leave a review for us at West End. Your feedback is appreciated. We can definitely assist with the issues you mentioned in your review. Let us know if we can help with anything else. Have an awesome day! West End
                      Review Author Icon

                      Resident 866184

                      Verified Resident 2016 - 2020

                      1/23/2021

                      I've lived here for years without any major issues. Management has never been rude or disrespectful. Neighbors are friendly.. the community is safe. No place is perfect but any issues specific to my unit have -- so far, at least -- been resolved to my satisfaction.

                        Manager

                        1/25/2021

                        Westmount at Eldridge
                        Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at West End. We are always more than happy to assist you if anything else comes up. Take care! West End
                        Review Author Icon

                        Resident 864067

                        Verified Resident 2019 - 2020

                        1/18/2021

                        I have been hear a little bit over a year and still have the same review. The managment and maintenance staff are kind and professional. The community is clean, quite, and just over all around nice to live in. The apartment units are very spacious for what you pay for. I really enjoy living here.

                          Manager

                          1/22/2021

                          Westmount at Eldridge
                          Hi, thank you so much for your positive comments about West End! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! West End
                          Review Author Icon

                          Resident 863311

                          Verified Resident 2020

                          1/15/2021

                          Overall good community. It seems like overall it might be time for some general building maintenance (cleaning the plumbing, updating paint choices, etc.) but otherwise everything is in good condition and a nice place to live.

                            Manager

                            1/22/2021

                            Westmount at Eldridge
                            Hello, Your wonderful feedback and rating mean a lot to us. Thank you for the recommendations also. Hope you have an amazing day! Take care! West End

                            Updated Review

                            Review Author Icon

                            Resident 749182

                            Verified Resident 2019 - 2020

                            12/15/2020

                            Apartment is ok for price point and location. Parking is very bad. Management in office is ok, I dont bother office personnel. Community is close to perks and other entertainment which is a great thing

                              Manager

                              12/23/2020

                              Westmount at Eldridge
                              Hello, We really appreciate your feedback! Please feel free to give us a call or stop by the office to discuss your concerns with parking. Hope to hear from you soon. Have an awesome day! West End

                              Updated Review

                              Review Author Icon

                              Resident 731117

                              Verified Resident 2019 - 2020

                              10/25/2020

                              Very professional property. The matenance is up scale. The place is quite and nice. I feel comfortable at my place. I really enjoy the views. I enjoy knowing that the management team is at work. Good work guys.

                                Manager

                                11/2/2020

                                Westmount at Eldridge
                                Hello, Thank you so much for your wonderful comments about West End! We strive for 100% satisfaction, and it is great to see you had such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! West End

                                Updated Review

                                Review Author Icon

                                Resident 801719

                                Verified Resident 2016 - 2020

                                10/25/2020

                                Great place to come home to anytime! Great location, awesome office staff and awesome maintenance staff as well. Neat property conveniently located to very nice shopping, restaurants and parks/walking trails!

                                  Manager

                                  11/2/2020

                                  Westmount at Eldridge
                                  Hello, Thank you again for taking the time to let us know how we did. We hope you have a great day! West End

                                  Updated Review

                                  Review Author Icon

                                  Resident 788464

                                  Verified Resident 2013 - 2020

                                  9/24/2020

                                  I've been living at West End for 7+ years and have been super pleased. During a recent accident in my home both maintenance and property management were diligent, kind, communicative, informative, and treated me with respect. I love the property, the 'at home' feel, and know that I've got great folks to reach out to should I ever have an issue. I love the pool, need to use the gym (haha) and love the central location of the property. Truly a great place to call home!

                                    Manager

                                    10/3/2020

                                    Westmount at Eldridge
                                    Hello, Thank you for taking the time to let us know about your recent experience. We truly appreciate your honest feedback. We would like to have a better understanding about your experience. Please reach out to us at (281) 679-5229 at your earliest convenience and we will do our best to resolve this with you. Thank you. West End
                                    Review Author Icon

                                    Resident 806244

                                    Verified Resident 2020

                                    8/21/2020

                                    My wife and I have only been here 8 months, but they have been great thanks to the amazing office and maintenance team! Any issues we have are resolved within a few days, but if it takes longer they will communicate with us. Our AC went out when the temperatures outside were reaching 100 degrees and by the end of that day maintenance brought a window unit to keep us cool. Then by the next afternoon we had a new AC unit installed. We greatly appreciate the urgency especially in these hot summer months.

                                      Manager

                                      9/1/2020

                                      Westmount at Eldridge
                                      Hello, We strive for 100% satisfaction, and it is great to see you had such a positive experience at West End. We hope to be of service to you again in the future. Have a great day! Best wishes, West End
                                      Review Author Icon

                                      Resident 799329

                                      Verified Resident 2020

                                      8/3/2020

                                      Truly set apart! I love living at West End, I feel like I've upgraded my status. I love the privacy and serenity of the outdoor areas. The landscaping staff is on top of business and the property looks great.

                                        Manager

                                        8/5/2020

                                        Westmount at Eldridge
                                        Hello! Thank you for your kind review; we are happy to pass along your comments to the team here at West End! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a wonderful day! West End
                                        Review Author Icon

                                        Resident 798999

                                        Verified Resident 2019 - 2020

                                        8/2/2020

                                        Very good and safe place to live ...........................................................

                                          Manager

                                          8/5/2020

                                          Westmount at Eldridge
                                          Hello! Thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day! West End
                                          Review Author Icon

                                          Resident 777514

                                          Verified Resident 2019 - 2020

                                          6/9/2020

                                          The experience here at the resident is very good its very quiet the parking is fine very small community in the neighborhood I like it and yes if I had the opportunity I would refer a friend or a coworker or a family member to the apartment because I think its very nice here

                                            Manager

                                            6/12/2020

                                            Westmount at Eldridge
                                            Hi, Thank you for taking the time to leave a review for us at West End. We're happy we could meet your expectations! Thank you, and have a fantastic day! West End
                                            Review Author Icon

                                            Resident 776478

                                            Verified Resident 2020

                                            6/7/2020

                                            So far the vibe is pretty smooth, quite and peaceful, I have no complaints; however, I wish I would have received my promotion a bit sooner, I wish I didnt have to wait 30-60 days. I love how the gates are operated, makes it much safer.

                                              Manager

                                              6/8/2020

                                              Westmount at Eldridge
                                              Hi, Thank you for taking the time to leave a review for us at West End. We're happy we could meet your expectations! Please contact us to provide you name and apartment number so we can better assist you with the look and lease promotion. Thank you, and have a fantastic day! West End
                                              Review Author Icon

                                              Resident 773353

                                              Verified Resident 2018 - 2020

                                              5/29/2020

                                              My experience living at West End Apartments has been satisfactory. The office staff is great, polite, and attentive to requests or suggestions. They always organize monthly events making us residents feel welcome. The maintenance staff is great as well. they are always prompt to request and they keep the grounds neat. Some suggestions for the community would be to pave or fix the parking lot potholes and to fix the garbage overflow situation.

                                                Manager

                                                6/8/2020

                                                Westmount at Eldridge
                                                Hi, thank you for your kind review; we are happy to pass along your comments to the team here at West End! Our team strives to deliver an excellent experience, and are glad you can call us home. If you have further needs or questions, please reach out! Take care. West End
                                                Review Author Icon

                                                Resident 767446

                                                Verified Resident 2020

                                                5/9/2020

                                                Very quiet and friendly community. Been here over a month and haven't had any complaints with anything. Staff is always pleasant and accommodating. Everything you need is very close by and easily accessible.

                                                  Manager

                                                  6/5/2020

                                                  Westmount at Eldridge
                                                  Hi, thank you so much for your positive comments about West End! Thank you so much again for your feedback! We hope you have a great day!
                                                  Review Author Icon

                                                  Resident 743041

                                                  Verified Resident 2020

                                                  2/9/2020

                                                  The only bad thing is the roaches in my unit when I moved in, but they got pest control to take care of it right away, and there are quite a few really bad pot holes in some areas of the parking lot and driveway. Otherwise, everything is perfect. The buildings and units are nice, the pool and landscaping is beautiful, the gym is convenient, and the fenced area for the dogs is great for them to run around. I feel super safe here because the staff pays attention and the gates are always locked. The maintenance staff is attentive which is also nice. The apartment complex is also in a really convenient location for schools, restaurants, and stores.

                                                    Manager

                                                    2/14/2020

                                                    Westmount at Eldridge
                                                    Hi! Your wonderful feedback and rating means a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    B

                                                    1 Bed, 1 Bath | 810 sq. ft.

                                                    $1,167

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    A

                                                    1 Bed, 1 Bath | 708 sq. ft.

                                                    $1,168

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    D

                                                    2 Beds, 2 Baths | 1,148 sq. ft.

                                                    $1,493

                                                    5 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    B
                                                    B

                                                    Renter Ratings

                                                    A-

                                                    Review Ratings

                                                    Noise

                                                    4.2

                                                    Grounds

                                                    4.0

                                                    Safety

                                                    3.9

                                                    Office Staff

                                                    4.1

                                                    Maintenance

                                                    3.8

                                                    Neighborhood

                                                    4.6

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    B

                                                    Number of reviews in the past 365 days

                                                    13

                                                    Manager’s Review Engagement

                                                    B+

                                                    Percentage of reviews responded to

                                                    76.92%

                                                    Manager’s Review Reply Time

                                                    C-

                                                    Average time to respond to reviews

                                                    48.15 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    Parking
                                                    • Carports And Detached Garages
                                                    • Free Parking
                                                    Pets
                                                    • Cats Allowed
                                                      Restrictions: We welcome 2 pets per apartment home. There is a $150 pet deposit (per pet) & $350 non-refundable pet fee (per pet). Pet rent is $20 per month per pet. There is a weight limit of 99 pounds per pet, and aggressive breeds are prohibited.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Restrictions: We welcome 2 pets per apartment home. There is a $150 pet deposit (per pet) & $350 non-refundable pet fee (per pet). Pet rent is $20 per month per pet. There is a weight limit of 99 pounds per pet, and aggressive breeds are prohibited.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • Business Center with Computers, Copier and Wi-Fi
                                                    • Convenient to Shopping and Entertainment
                                                    • Dog Park
                                                    • Fitness Center
                                                    • Gated Access
                                                    • Mediterranean Architecture
                                                    • Outdoor Grilling and Lounge Area
                                                    • Pool with Sundeck
                                                    • Resident Social Activities
                                                    • Yoga Studio
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                                                    Leasing

                                                    Located in the center of it all, near local parks and reservoirs is Westmount at Eldridge which offers one and two bedroom apartment homes in Houston. Come inside and witness the epitome of high-end living in these beautiful newly renovated apartments. As soon as you enter one of these apartments, you will find expansive floor plans and nine-foot ceilings with elegant crown molding. Lounge outside on your private patio or use the renovated kitchen with Energy Star stainless steel appliances to prepare an intimate Sunday brunch. Outside, residents have exclusive access to a complete package of top-quality amenities. Westmount at Eldridge is within minutes of I-10 and Westpark Tollway, providing easy accessibility to the greater Houston area.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    B+
                                                    B+
                                                    Communities
                                                    3430

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 175 number of votes by renters, Westmount at Eldridge is currently rated 4.2 out of 5 stars.
                                                    Westmount at Eldridge is rated 4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    Westmount at Eldridge is rated 3.8/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                    Westmount at Eldridge is rated 4.2/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    Westmount at Eldridge is rated 3.9/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                    Westmount at Eldridge is rated 4.6/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Westmount at Eldridge is rated 4.1/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    Managers have responded to 76.9231% of their community reviews in the past year.
                                                    Managers have replied within 48.15 days to their community reviews in the past year.
                                                    Greystar
                                                    Cats Allowed
                                                    Restrictions: We welcome 2 pets per apartment home. There is a $150 pet deposit (per pet) & $350 non-refundable pet fee (per pet). Pet rent is $20 per month per pet. There is a weight limit of 99 pounds per pet, and aggressive breeds are prohibited.
                                                    Pet Limit: 2
                                                    Dogs Allowed
                                                    Restrictions: We welcome 2 pets per apartment home. There is a $150 pet deposit (per pet) & $350 non-refundable pet fee (per pet). Pet rent is $20 per month per pet. There is a weight limit of 99 pounds per pet, and aggressive breeds are prohibited.
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Contact Property

                                                    July 2024

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                                                    Westmount at Eldridge is a 708 - 1,148 sq. ft. apartment in Houston in zip code 77077. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,167 - $1,493. Nearby cities include Bellaire, Stafford, Galena Park, Sugar Land, and Missouri City.

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