| Number of reviews in the past 365 days | 13 |
| Percentage of reviews responded to | 53.85% |
| Average time to respond to reviews | 70.85 days |
9449 Briar Forest, Houston, TX 77063
Ratings & Reviews (204 Reviews)
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cjanser • Resident • 2020 Recommended
Updated 06/03/2020
Reviewed 06/03/2020
I moved in at the end of April and I actually love my apartment. I love the fact that my bedroom has a Patio and I get to enjoy my evenings out there. The complex is a bit older and I was scared when I moved… See More
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Prospective Resident • Visited 2020 Recommended
Updated 05/27/2020
Reviewed 05/27/2020
Had a great experience during my tour, the staff is so friendly and helpful and the complex is very well kept. The floor plans are so spacious for the price and the amenities are very good. I highly recommend this property! You will not be sorry!… See More
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Resident • 2020 Recommended
Updated 05/22/2020
Reviewed 05/22/2020
The leasing and maintenance staff at woodlake on the bayou is extremely helpful and they always follow through on their promises. I've had nothing but great experiences at this property and will continue to refer prospective residents.
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Resident • 2020 Not Recommended
Updated 05/14/2020
Reviewed 05/14/2020
Terrible staff. Constant electrical, and water outages. Safety hazards in regards to electrical wiring catching fire and AC out for weeks at a time. 46 days to be exact in our case. Gross pools, only 1 out of 5 open. Apartment inspections, one every six months.… See More
Woodlake On the Bayou Manager26/26/2020
Hello, we are shocked at this review and would like to address any concerns you may have. However, at this time, we are unable to confirm you are a resident in our community. Please use this link to share your information https://go.reviewpush.com/i/30011377 so we can get in touch with you. We haven't had any recent incidents in this community that would be related to what you have shared. Our residents' comfort is of prime importance to us and our maintenance team addresses service requests as quickly as possible. We are not aware of anyone being without an air conditioner. We'd love to assist you, so we look forward to getting in touch. It is our practice to walk the property every day and we haven't noticed, nor been informed of furniture in parking spots. Please know that apartment inspections help us ensure all systems are functioning as they should and are often required by local authorities. We also provide pest control as a part of our amenities here. We have several multi-year residents who love living with us and we want your experience to be the same. We look forward to speaking with you.
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Resident • 2017 - 2020 Recommended
Updated 05/05/2020
Reviewed 05/05/2020
I have been living at Bayou for 4 years and its had its minor issues but overall I love the property and the leasing staff is great I would reccommend,I love the fact the new pest control come every Tuesday to handle any issues with pests.… See More
Woodlake On the Bayou Manager26/26/2020
Hello Kim, we regret to learn about your experience and can understand your concern. Please know that we are committed to ensuring we do everything possible to ensure you are comfortable with us. Our team reviewed the camera footage and has shared all available information with the local authorities who are investigating this matter. Please know that it is our practice to co-operate fully with them. While we try to be as flexible as possible with our residents, we hope you will understand that there are certain guidelines we need to work within. We take measures to ensure your comfort, but such incidents can occur outside the community too. Our team offered you a different parking spot in an effort to ensure you felt more at ease. We are glad that our on-site team is providing you with a positive experience and we hope to extend that. Please know that we will do everything we can to ensure you are satisfied with us.
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Resident • 2020 Recommended
Updated 05/05/2020
Reviewed 05/05/2020
This community is in a great location. The staff is amazing and maintenance is very efficient. I love my living space and the size is great for the price. Upon entering the property I was helped from start to finish.
Woodlake On the Bayou Manager08/08/2020
Thank you so much for your kind words. We are very happy to know that you've had a great experience calling Woodlake on the Bayou your home. We look forward to continuing to ensure that you are satisfied with us.
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Resident • 2020 Not Recommended
Updated 05/01/2020
Reviewed 05/01/2020
Many problems let the pictures describe it for you! My foundation recently busted after heavy rain and nobody will repair it correctly. I know this because I still have half repaired things in my home!
Woodlake On the Bayou Manager26/26/2020
Hello, we regret to see this review and understand your concern. We believe our team has addressed all your service requests. Please let us know if there is anything else we can do to turn your experience around.
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Resident • 2020 Not Recommended
Updated 04/22/2020
Reviewed 04/22/2020
To the Management Company: Our apartment complex at Woodlake on the Bayou has turned off our water and did not notify nor place an announcement on the portal for residents. We are currently without running water. The leasing representative in office is not giving answers just… See More
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Resident • 2016 - 2019 Not Recommended
Updated 11/07/2019
Reviewed 11/07/2019
I'm going into my fourth year here at the Woodlake on the Bayou. My major issue with this property is that the complex is so huge that the parking becomes a issue; especially if you have guest over. Most times people have to park on the… See More
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Woodlake On the Bayou Manager25/25/2019
Hello Margo, we are disappointed to see this review. We understand your desire for another entrance to the community, and will look into it. We hope you will not let this single matter impact your otherwise positive and long-term residency at our community. Our main entrance gates are currently working well. Please know that we want you to be satisfied with us and we will continue delivering great service to you.
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Resident • 2018 - 2019 Not Recommended
Updated 10/01/2019
Reviewed 10/01/2019
Let me start off by saying that the entire time, i'm going to keep a conscious effort to curb my anger and make this sound as mature and calm as possible. I lived here for a year. I moved out early and it was so bad… See More
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Persephone_S • Resident • 2019 Not Recommended
Updated 09/25/2019
Reviewed 09/25/2019
DO NOT MOVE IN HERE! I currently live at this complex & I am absolutely frustrated with them. I have been having flooding in my apartment each time it rains since August 25th 2019. Each time I've have reported it. My living room continues to flood… See More
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Resident • 2019 Not Recommended
Updated 09/03/2019
Reviewed 09/03/2019
I'm a current resident and I recently transferred from another richdale property and the communication is terrible!! Various fees and nothing is consistent (which adds stress!!) cars are parked everywhere and in the fire lanes! The other pools are never cleaned (only the leasing office one… See More
Woodlake On the Bayou Manager26/26/2020
Hello, we are shocked at this review and would like to address any concerns you may have. However, at this time, we are unable to confirm you are a resident with us. Please use this link to share your information https://go.reviewpush.com/i/26146887 so we can get in touch with you. We are committed to ensuring residents are comfortable in their apartments and our maintenance team responds to service requests as soon as possible. We take great pride in delivering a great living experience combined with exceptional service and have several multi-year residents who love living with us. We would love for you to feel the same and look forward to having an opportunity to speak with you.
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Resident • 2019 Not Recommended
Updated 08/29/2019
Reviewed 08/29/2019
Lol what a joke. Beat down apartments, they never fix anything, staff is horrible, and rude. Safety is not a priority to them, racoons everywhere tearing up trash and they do nothing. Pools are never cleaned or open. I mean I could go on and on.… See More
Woodlake On the Bayou Manager09/09/2019
Hello, we work hard to ensure our residents are comfortable and so seek out a way to learn more and address any concerns. We want to investigate your comments further, but unfortunately, are unable to see you are a resident in our community. Please use this link to share your information https://go.reviewpush.com/i/26007593 so we can get in touch with you. We have not received any reports of a car being broken into multiple times. Parking on property is for residents only and we tow illegally parked cars. All our pools, barring one that is closed for resurfacing, are open and residents are enjoying using them. Just like yours, all the reviews you see are voluntarily given. We have many multi-year residents who continue to live with us and we would love to have an opportunity for you to feel the same so we look forward to getting in touch and addressing your concerns.
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Resident • 2019 Not Recommended
Updated 03/26/2019
Reviewed 03/26/2019
I'll start with the only good thing about living here and that is the square footage and many floorplans you can choose from. However there is so much more wrong with these buildings internally but they will never tell you about. I have a three bedroom… See More
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Resident • 2018 - 2019 Not Recommended
Updated 03/12/2019
Reviewed 03/12/2019
Richdale Apartments (management company) brochure states, "the views of the bayou landscape from your window will transport you to a Zen state-of-mind." Take a look at what you'll REALLY see at Woodlake on the Bayou.
Woodlake On the Bayou Manager09/09/2019
Hello, We appreciate you bringing this to our attention and have shared this with our General Manager. It looks like a vendor may have forgotten to clean up properly. This community has a beautiful setting surrounded by the Bayou landscape. Most residents enjoy calming views from their apartments. While the scenery differs based on where an apartment is, we do appreciate your feedback. We also hope to have an opportunity to speak with you. Please use this link to share your information https://go.reviewpush.com/i/23020793 so we can get in touch. We look forward to providing you with a great experience.
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Resident • 2017 - 2018 Not Recommended
Updated 03/02/2019
Reviewed 03/02/2019
This apts are the most trashiest roach infested complex I know. Mildew going out of the air vents. Smells nasty. Next door always smoking weed so ur apt would smell Like it. It flooded when Harvey hit. They did nothing for the community. Management is always… See More
Woodlake On the Bayou Manager12/12/2019
Hello, We regret to see your review and would like to address your concern. However, we are unable to see you lived in this community. Please use this link to share your information https://go.reviewpush.com/i/22698181 so we can get in touch with you. To address some of your comments, this community, fortunately, did not see any flooding during Harvey. We take pests seriously and offer regular pest control service an amenity for our residents. We do have a new manager here and are seeing very positive changes. We will be glad to address any questions you have about financial transactions. Please share your details with us so we can get in touch with you.
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Jacqueline_W202 • Resident • 2018 Not Recommended
Updated 09/12/2018
Reviewed 09/12/2018
Hi my -------- my mom is ---------------- she lived at Woodlake on the Bayou this is a high-end area of Westheimer and Briar Forest to where rent can go up to 1300 or more these people have mold issues also building issue I was in the… See More
Woodlake On the Bayou Manager04/04/2018
Hello Victoria, we have investigated the matters you have mentioned and, with all due respect, we believe your review is a misrepresentation of the facts. Should you think that you have pending issues, please contact us and we will be happy to discuss further. Thank you.
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Cory_G • Resident • 2018 Not Recommended
Updated 06/02/2018
Reviewed 06/02/2018
Never had to deal with crime until today 06/01/2018, someone is going around bustin car windows so do not leave anything in your car at all. Lived here for 2 years, and all I can say is you get what you pay for. Rent is cheap… See More
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Erica_C921 • Resident • 2018 Not Recommended
Updated 04/30/2018
Reviewed 04/30/2018
I thought I would love staying here the inside of the unit is nice and the outside of the property actually makes you feel like you are staying in a great place. Well after all the lights went out on property because of an underground electrical… See More
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Tara sims • Resident • 2016 - 2017 Not Recommended
Updated 01/31/2018
Reviewed 01/31/2018
It’s the worst conditions imaginable, I got out of my lease from roach infestation in the walls!!!! You’d live a cleaner existence as a homeless person. Surprised they are not torn down from the filth
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Davie_G • Resident • 2017 Not Recommended
Updated 10/06/2017
Reviewed 10/06/2017
I've been a resident of the complex for four months now. I've lived on first floor levels in many different complexes and have never had issues with noisy neighbors. I'm assuming it's because the building is old and poorly constructed, but I can hear everything from… See More
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Resident • 2010 - 2017 Not Recommended
Updated 08/01/2017
Reviewed 08/01/2017
Do not rent here unless you want to deal with maintenance problems. I first moved here to a 3 bedroom townhome. Yes, staff is polite but they only nice to get you off their hair. I have lived with ac problems since the get go, I… See More
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Updated 01/23/2017
Reviewed 01/23/2017
The property was very nice and has great service. The lady in the office was extremely helpful and I will refer my friends to live here...
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Resident • 2016 - 2017 Recommended
Updated 01/21/2017
Reviewed 01/21/2017
I have lived at Woodlake on the bayou for almost 1 year. I love it so far the office staff is really nice and helpful. I planned on staying for another year as long as the rent doesn't go up to high. I am not from… See More
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Resident • 2017 Recommended
Updated 01/19/2017
Reviewed 01/19/2017
Everything went so smoothly. The apartment is spacious and the rent is affordable. Yvette in the office is very prompt and courteous. I would recommend WOTB in a heartbeat!
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