Number of reviews in the past 365 days | 12 |
Percentage of reviews responded to | 41.67% |
Average time to respond to reviews | 117.5 days |
Contact Property
Woodlake On the Bayou
9449 Briar Forest
Houston, TX 77063
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 12 |
Percentage of reviews responded to | 41.67% |
Average time to respond to reviews | 117.5 days |
Hello, welcome home, and thank you so much for taking the time to share your experience. It's great to know that our team is delivering excellent service to you. We look forward to having you be a part of our community for years to come.
Hello, we are shocked at this review and would like to address any concerns you may have. However, at this time, we are unable to confirm you are a resident in our community. Please use this link to share your information https://go.reviewpush.com/i/30011377 so we can get in touch with you. We haven't had any recent incidents in this community that would be related to what you have shared. Our residents' comfort is of prime importance to us and our maintenance team addresses service requests as quickly as possible. We are not aware of anyone being without an air conditioner. We'd love to assist you, so we look forward to getting in touch. It is our practice to walk the property every day and we haven't noticed, nor been informed of furniture in parking spots. Please know that apartment inspections help us ensure all systems are functioning as they should and are often required by local authorities. We also provide pest control as a part of our amenities here. We have several multi-year residents who love living with us and we want your experience to be the same. We look forward to speaking with you.
Hello Kim, we regret to learn about your experience and can understand your concern. Please know that we are committed to ensuring we do everything possible to ensure you are comfortable with us. Our team reviewed the camera footage and has shared all available information with the local authorities who are investigating this matter. Please know that it is our practice to co-operate fully with them. While we try to be as flexible as possible with our residents, we hope you will understand that there are certain guidelines we need to work within. We take measures to ensure your comfort, but such incidents can occur outside the community too. Our team offered you a different parking spot in an effort to ensure you felt more at ease. We are glad that our on-site team is providing you with a positive experience and we hope to extend that. Please know that we will do everything we can to ensure you are satisfied with us.
Thank you so much for your kind words. We are very happy to know that you've had a great experience calling Woodlake on the Bayou your home. We look forward to continuing to ensure that you are satisfied with us.
Hello, we regret to see this review and understand your concern. We believe our team has addressed all your service requests. Please let us know if there is anything else we can do to turn your experience around.
Hello Margo, we are disappointed to see this review. We understand your desire for another entrance to the community, and will look into it. We hope you will not let this single matter impact your otherwise positive and long-term residency at our community. Our main entrance gates are currently working well. Please know that we want you to be satisfied with us and we will continue delivering great service to you.
Hello, we are shocked at this review and would like to address any concerns you may have. However, at this time, we are unable to confirm you are a resident with us. Please use this link to share your information https://go.reviewpush.com/i/26146887 so we can get in touch with you. We are committed to ensuring residents are comfortable in their apartments and our maintenance team responds to service requests as soon as possible. We take great pride in delivering a great living experience combined with exceptional service and have several multi-year residents who love living with us. We would love for you to feel the same and look forward to having an opportunity to speak with you.
Hello, we work hard to ensure our residents are comfortable and so seek out a way to learn more and address any concerns. We want to investigate your comments further, but unfortunately, are unable to see you are a resident in our community. Please use this link to share your information https://go.reviewpush.com/i/26007593 so we can get in touch with you. We have not received any reports of a car being broken into multiple times. Parking on property is for residents only and we tow illegally parked cars. All our pools, barring one that is closed for resurfacing, are open and residents are enjoying using them. Just like yours, all the reviews you see are voluntarily given. We have many multi-year residents who continue to live with us and we would love to have an opportunity for you to feel the same so we look forward to getting in touch and addressing your concerns.
Hello, We appreciate you bringing this to our attention and have shared this with our General Manager. It looks like a vendor may have forgotten to clean up properly. This community has a beautiful setting surrounded by the Bayou landscape. Most residents enjoy calming views from their apartments. While the scenery differs based on where an apartment is, we do appreciate your feedback. We also hope to have an opportunity to speak with you. Please use this link to share your information https://go.reviewpush.com/i/23020793 so we can get in touch. We look forward to providing you with a great experience.
Hello, We regret to see your review and would like to address your concern. However, we are unable to see you lived in this community. Please use this link to share your information https://go.reviewpush.com/i/22698181 so we can get in touch with you. To address some of your comments, this community, fortunately, did not see any flooding during Harvey. We take pests seriously and offer regular pest control service an amenity for our residents. We do have a new manager here and are seeing very positive changes. We will be glad to address any questions you have about financial transactions. Please share your details with us so we can get in touch with you.
Hello Victoria, we have investigated the matters you have mentioned and, with all due respect, we believe your review is a misrepresentation of the facts. Should you think that you have pending issues, please contact us and we will be happy to discuss further. Thank you.
$675 - $980
813
4 Units
A
$700 - $900
724
N/A
A1
$700 - $950
724
N/A
A3
$725 - $1,020
797
2 Units
A2
$785 - $1,015
981
3 Units
B3
$785 - $1,025
981
4 Units
B
$785 - $1,190
902
3 Units
B1
$835 - $1,240
960
4 Units
B2
$865 - $1,265
1,146
4 Units
L (TwnHm)
$970 - $1,345
1,224
4 Units
C
$1,020 - $1,360
1,253
4 Units
D
$1,130 - $1,700
1,537
4 Units
M (TwnHm)
$1,520 - $2,295
1,379
2 Units
F
$1,560 - $2,335
1,750
4 Units
K (TwnHm)
$1,810 - $2,600
1,958
2 Units
G (TwnHm)
Just inside the Beltway Our gated community lets you get away from it all. Watch the natural springs of the Buffalo Bayou flow by your Houston apartment and you will forget about all those things you have to do at work. Inside your luxury apartment home, French doors, oversize windows, built-in shelves and crown molding add a touch of elegance, while bedrooms feature generous size walk-in closets and ceiling fans. Extra features include fireplaces, oversized patios and windows on multiple sides of your Houston apartment that provide a gorgeous view of the grounds.Make the most prestigious address in West Houston your home by joining our luxury resort apartment community. Enjoy a serene setting in the heart of Houston where the essentials are at your doorstep.
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Contact Property
Woodlake On the Bayou
9449 Briar Forest
Houston, TX 77063