Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 1.67 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 1.67 days |
Hi there, thanks for letting us know about your opinion of our community. We'd appreciate a chance to show you all that we have to offer here, so please give our leasing office a call. It'd be a pleasure having you create your own experiences with us! Our team is proud to offer a beautiful and comfortable home along with stellar customer service and top-notch amenities. We'd love to have you and your husband as future residents, so please give us a call. Thank you!
Hi there, Juan! Thank you for connecting with our team here. We appreciate you for bringing these concerns to our attention! Our team would like to address these experiences with you directly, so please give our leasing office a call. We're truly striving to offer an exceptional living experience for all of our residents, so it'd be a pleasure assisting you through these concerns. Thank you!
We are concerned by your perception of our community as we are passionate about providing our residents with the best living experience possible. It's important that we have the opportunity to speak with you privately about your review, and we encourage you to email us at [email protected] Your happiness is important to us, and we hope to speak with you soon.
Thank you for reaching out with your feedback. While I am happy to hear that you love your apartment home, I was disappointed to find out that you feel you haven't received the best service from our team. Please allow me to make this up to you and come visit us in the office so we can have a chat about delays in maintenance and the concerns you have about our staff. I look forward to connecting with you soon. Best, The Alesio Urban Center Management Team
Hello Eugenia, We understand your frustration with this maintenance issue and we are glad that we have been able to speak with you and work towards a solution. We have sent multiple specialists from outside vendors to address your situation. Our goal is to provide you with the best possible experience in our community, and we'll do whatever we can to achieve this goal. Please come and speak with us again in the office if you have any other questions or concerns. Thank you for your patience and we are always here to help!
Hi Nicole, thank you for your review. I am sorry to hear that you did not enjoy your experience in our community. We work hard to provide the best and I would appreciate your time in going over these concerns. Please reach out to me at (972) 402-0400 or via [email protected] Thank you. - Jason H., General Manager
Dear Resident, We are sorry to see you leave our wonderful community. It is disappointing to hear that you had a difficult time speaking with anyone in regards to your move out and subsequent questions and concerns. When you have a moment, please contact me at [email protected] or 496-357-5501.I would greatly appreciate the opportunity to assist you. Thank you, Holly
Dear Resident, thank you for taking the time to share your feedback. We love hearing when residents truly love and enjoy the amenities we are able to offer at our community and we appreciate that you also brought up concerns of your own. I would like the chance to discuss your review in greater detail. Please visit our office or email me directly at [email protected] when you have a moment. I want you to experience the best in apartment living and are here to help that happen. Thank you, Holly
Dear Resident, your comfort is our top priority and we apologize for any inconveniences you've experienced. I appreciate your feedback and would like to take appropriate action. When you have a moment, I invite you to visit our office so that I may look into your concerns and see what I can do to make you happier in your home. I apologize these issues have not been addressed sooner and I look forward to doing what is needed to improve your stay with us. Please contact me at your earliest convenience [email protected] Thank you, Holly
Dear Resident, thanks for sharing this wonderful review! We're so excited to hear that Mimi has been so helpful in getting you settled and that you've experienced our 5-star service firsthand. Our staff looks forward to continuing to provide you with the best possible living experience here at Alesio Urban Center, and we're very thankful to have you and your wife a part of our community!
Dear Resident, we appreciate the 5-stars! It is our goal for residents to be proud of our community, and we're pleased to know our efforts have been recognized. We will continue to provide exceptional apartment living at Alesio Urban Center, and look forward to having you here for many years to come!
Hi Kelly, thank you for writing to us. We want all residents to feel safe within our community and enjoy the comfort of their home. We ask that you come into our office so we can speak about your concerns in person. Our staff works hard to provide the best in apartment living, and want to make this a reality for you and your husband. We look forward to speaking with you soon.
Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.
Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.
$1,444
N/A
N/A
Studio
$1,368
N/A
N/A
1 Bedroom
$1,817
N/A
N/A
1 Bedroom
$1,828
N/A
N/A
2 Bedrooms
$1,910
N/A
N/A
2 Bedrooms
$2,013
N/A
N/A
2 Bedrooms
$3,547
N/A
N/A
3 Bedrooms
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Alesio Urban Center