What are noise levels like at Alesio Urban Center?

The community is rated 3.3/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Alesio Urban Center?

The community is rated 1.3/5 stars, signifying slight satisfaction on average.

How safe is Alesio Urban Center?

The community is rated 2/5 stars, which is considered being slightly safe on average.

How satisfied are residents with the neighborhood

The community is rated 3.7/5 stars, signifying much satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 1/5 stars, which is considered being not very effective on average.

How often does management engage with reviews?

Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 1.67 days to their community reviews in the past year.

What types of floor plans are available?

Studio, 1 Bath and 1 Bed, 1 Bath and 1 Bed, 1.5 Baths and 2 Beds, 1 Bath and 2 Beds, 1.5 Baths and 2 Beds, 2 Baths and 3 Beds, 2.5 Baths

Ratings & Prices for Alesio Urban Center, Irving, TX

Renter Ratings

Noise	N/A
Grounds	1.3
Safety	2
Office Staff	2.3
Maintenance	1
Neighborhood	3.7
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	3

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	1.67 days

Ratings & Reviews (570 Reviews)

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anonymous • vrp • 2020

08/11/2020

I am posting this review as a concerned neighbor in hopes that someone from this business will take note of the deficiencies that deflect from this grand property that has great potential. While their Facebook page boasts "luxurious apartment homes; the life you imagined", they are… See More

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Alesio Urban Center Manager

08/12/2020

Hi there, thanks for letting us know about your opinion of our community. We'd appreciate a chance to show you all that we have to offer here, so please give our leasing office a call. It'd be a pleasure having you create your own experiences with us! Our team is proud to offer a beautiful and comfortable home along with stellar customer service and top-notch amenities. We'd love to have you and your husband as future residents, so please give us a call. Thank you!

Juan_D336 • Resident • 2019 - 2020

07/12/2020

It's unreal beautiful complex very poor management and maintenance, it's July none of the pools are clean one even had dog ----, this place is ridiculous turning down to bad if you want to feel like you are back at the hood this's the place

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Alesio Urban Center Manager

07/15/2020

Hi there, Juan! Thank you for connecting with our team here. We appreciate you for bringing these concerns to our attention! Our team would like to address these experiences with you directly, so please give our leasing office a call. We're truly striving to offer an exceptional living experience for all of our residents, so it'd be a pleasure assisting you through these concerns. Thank you!

Resident • 2019 - 2020

05/26/2020

@livealesio doesn't answer maintenance requests which has limited my access to my apt and wasted my time therefore Rent will not be paid until they fix this issue or compensate me for time wasted #Slums DON'T MOVE HERE!!!

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Alesio Urban Center Manager

05/27/2020

We are concerned by your perception of our community as we are passionate about providing our residents with the best living experience possible. It's important that we have the opportunity to speak with you privately about your review, and we encourage you to email us at [email protected] Your happiness is important to us, and we hope to speak with you soon.

Resident • 2018 - 2020

02/03/2020

Nice apartments, terrible customer service. I had to buy the batteries for my own key fob because they didn't have any spare batteries. Maintenance is horribly slow, 3-4 weeks to fix anything. Overpriced and overrated. The front desk personnel changes bi-monthly and they hardly have any… See More

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Alesio Urban Center Manager

02/14/2020

Thank you for reaching out with your feedback. While I am happy to hear that you love your apartment home, I was disappointed to find out that you feel you haven't received the best service from our team. Please allow me to make this up to you and come visit us in the office so we can have a chat about delays in maintenance and the concerns you have about our staff. I look forward to connecting with you soon. Best, The Alesio Urban Center Management Team

Resident • 2019

11/13/2019

The first night was a disaster because I had no heat, but I didn't care because maintenance did all that he could to fix it and stayed after hours trying to do so. The issue was resolved first thing the next morning. I am totally at… See More

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Resident • 2019

09/28/2019

Highly do not recommend. This is an email I sent to leasing office after several maintenance flooding problems. Still no response. After this email was sent the waste in the kitchen sink flooding over happened again. Poorly managed, very disappointed. "Hello leasing office, With much frustration… See More

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Alesio Urban Center Manager

10/11/2019

Hello Eugenia, We understand your frustration with this maintenance issue and we are glad that we have been able to speak with you and work towards a solution. We have sent multiple specialists from outside vendors to address your situation. Our goal is to provide you with the best possible experience in our community, and we'll do whatever we can to achieve this goal. Please come and speak with us again in the office if you have any other questions or concerns. Thank you for your patience and we are always here to help!

nicolelee4901 • Former Resident • 2018 - 2019

06/01/2019

Screw the people that work here. This was possibly one of the worst places I lived. The management is under staffed considering like 3000 people live in this crap hole. Nothing ever gets done and the people that are there are rude. Try calling them and… See More

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Alesio Urban Center Manager

06/26/2019

Hi Nicole, thank you for your review. I am sorry to hear that you did not enjoy your experience in our community. We work hard to provide the best and I would appreciate your time in going over these concerns. Please reach out to me at (972) 402-0400 or via [email protected] Thank you. - Jason H., General Manager

Former Resident • 2016 - 2017

08/25/2018

The Location is great, but its not worth spending so much money for no reason. When I first moved in, I was told that they were going to work with me on admin fees. However, the guy never mentioned it to the rest of the staff… See More

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Alesio Urban Center Manager

08/30/2018

Dear Resident, We are sorry to see you leave our wonderful community. It is disappointing to hear that you had a difficult time speaking with anyone in regards to your move out and subsequent questions and concerns. When you have a moment, please contact me at [email protected] or 496-357-5501.I would greatly appreciate the opportunity to assist you. Thank you, Holly

Resident • 2012 - 2018

07/02/2018

Lots of nice things about Alesio but some things that are... well, bad. GOOD: many recent upgrades to the property, including new lounges, pool renovations, workout room, mailroom and landscaping. Maintenance improved so much since current management (Lincoln) took over. Management is friendly. Regularly scheduled resident… See More

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Alesio Urban Center Manager

07/05/2018

Dear Resident, thank you for taking the time to share your feedback. We love hearing when residents truly love and enjoy the amenities we are able to offer at our community and we appreciate that you also brought up concerns of your own. I would like the chance to discuss your review in greater detail. Please visit our office or email me directly at [email protected] when you have a moment. I want you to experience the best in apartment living and are here to help that happen. Thank you, Holly

Resident • 2018

06/19/2018

Moved in April 2017,accepted the apartment exactly 6 weeks before moving in. Still they had not complete getting the apartment ready to move in. 1st day the ceiling shows water damage and the paint is peeling, water smells like sewer water,the back splash in the kitchen… See More

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Alesio Urban Center Manager

06/28/2018

Dear Resident, your comfort is our top priority and we apologize for any inconveniences you've experienced. I appreciate your feedback and would like to take appropriate action. When you have a moment, I invite you to visit our office so that I may look into your concerns and see what I can do to make you happier in your home. I apologize these issues have not been addressed sooner and I look forward to doing what is needed to improve your stay with us. Please contact me at your earliest convenience [email protected] Thank you, Holly

Caleb_K388 • Resident • 2018

06/11/2018

This is the first apartment my wife and I have lived in. We moved from SC to TX to attend school in the fall and Mimi was our leasing agent and did an amazing job setting us up in our quaint one room apartment. We have… See More

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Alesio Urban Center Manager

06/12/2018

Dear Resident, thanks for sharing this wonderful review! We're so excited to hear that Mimi has been so helpful in getting you settled and that you've experienced our 5-star service firsthand. Our staff looks forward to continuing to provide you with the best possible living experience here at Alesio Urban Center, and we're very thankful to have you and your wife a part of our community!

Resident • 2018

06/11/2018

I love this place because everyone seems to keep to themselves and are really friendly. Maintenance was a little slower compared to my last place but that is a minor issue compared to how great it is to live here. Highly recommend!

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Alesio Urban Center Manager

06/12/2018

Dear Resident, we appreciate the 5-stars! It is our goal for residents to be proud of our community, and we're pleased to know our efforts have been recognized. We will continue to provide exceptional apartment living at Alesio Urban Center, and look forward to having you here for many years to come!

Resident • 2018

06/08/2018

I have not been there long, however my husband has been living there for a while before I moved there. Honestly, I do not feel safe at this property. Our truck has be broken into recently and it looked like they had tried to steal truck… See More

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Alesio Urban Center Manager

06/28/2018

Hi Kelly, thank you for writing to us. We want all residents to feel safe within our community and enjoy the comfort of their home. We ask that you come into our office so we can speak about your concerns in person. Our staff works hard to provide the best in apartment living, and want to make this a reality for you and your husband. We look forward to speaking with you soon.

Jarrod_O • Former Resident • 2016 - 2017

02/15/2018

Where do I even start? I was pretty excited to move in here. A renovated unit with a fireplace and a lake view? Plus it was attached to the parking garage. It was perfect. Well, that's where the excitement ended. I moved into my unit(1727) in… See More

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flippert5 • Former Resident • 2016 - 2017

02/10/2018

WORST. It's easier to refer to the multitude of evidence/reviews for this complex under its previous name "The Shores (Formerly Cabochon at Las Colinas)". If you FAIL to heed this advice, you will be back here a year later (or earlier) composing the same type of… See More

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Mary Beth_F • Former Resident • 2017 - 2018

02/02/2018

WORST. EXPERIENCE. EVER. I have stayed at multiple apartment complexes and I have never had such a bad experience. The biggest thing to know about me: I was gone about 80% - 85% of the time due to work travel, and this still managed to be… See More

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samuel.owusu • Resident • 2014 - 2017

12/28/2017

This place is a terrible place to live. I've been living here for a year now. Maintenance culture is terrible. Place stinks, and worse of all the management company rude as hell. I cringe every time i have to go to the leasing office, I'm yet… See More

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Prospective Resident • Visited 2017

11/27/2017

However I do not move until December this has been the most simple and greatest experience in obtaining an apartment that I have ever endured. Location is perfect near the airport and Dallas. Just 20 mins from Ft Worth too! Shopping less than 5 mins restaurants… See More

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Resident • 2017

11/21/2017

Great place to live. I love that we are just steps away from Lake Carolyn and I love the convenience of the Granada Market so close by. The units are renovated to have new appliances, floors and fixtures.

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Resident • 2017

11/15/2017

Good place for family. Rent is little bit high but worth it. It is close to market. And it is close to highway 114 and easily accesible to other areas. It is also near to dfw airport. Irving convention center is also very near from these… See More

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Adam_W • Resident • 2016 - 2017

10/25/2017

I just happily signed my 2nd lease here at Alesio Urban Center in Las Colinas. Elizabeth, my agent, couldn't have been more professional, outgoing, and friendly. She went above and beyond to make sure my next apartment was a perfect match for me. The new amenities… See More

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Resident • 2017

10/19/2017

So far we enjoy the community. There were a little bumps on the move in day but so far we enjoy living here. It's very people friendly, not too noisy and has a ton of great amenities. They're still working on upgrades and other things but… See More

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Prospective Resident • Visited 2017

10/18/2017

UN-WILLING & UN-HELPFUL Manager. CAUTION: The STAFF could be nice but have NO power to make decision. They will keep leaving jobs as main manager is RACIST .. and you will have to deal wilth main Manager for Entire lease term. CONSTRUCTION - DUST & DEBREE… See More

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[email protected] • Prospective Resident • Visited 2017

08/31/2017

This is a wonderful apartment complex with great and friendly staff and support

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Resident • 2017

08/28/2017

Super nice office staff! They made the entire move in process so easy, especially since I needed to move for a job quickly.

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•

Updated Review

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Manager

Features & Amenities

Laundry

Laundry Connections in Unit

Laundry On-Site

Laundry in Units

Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.

Pets

Dogs Allowed
Deposit: Required
Rent: Required
Restrictions: Breed restrictions apply.

Cats Allowed
Deposit: Required
Rent: Required

Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

Floor Plans & Pricing

Studio, 1 Bathroom

Price
Price
$1,444
SQ. FT.
N/A
Available
Avail.
N/A
Model
Studio

1 Bedrooms, 1 Bathroom

Price
Price
$1,368
SQ. FT.
N/A
Available
Avail.
N/A
Model
1 Bedroom

1 Bedrooms, 1.5 Bathrooms

Price
Price
$1,817
SQ. FT.
N/A
Available
Avail.
N/A
Model
1 Bedroom

2 Bedrooms, 1 Bathroom

Price
Price
$1,828
SQ. FT.
N/A
Available
Avail.
N/A
Model
2 Bedrooms

2 Bedrooms, 1.5 Bathrooms

Price
Price
$1,910
SQ. FT.
N/A
Available
Avail.
N/A
Model
2 Bedrooms

2 Bedrooms, 2 Bathrooms

Price
Price
$2,013
SQ. FT.
N/A
Available
Avail.
N/A
Model
2 Bedrooms

3 Bedrooms, 2.5 Bathrooms

Price
Price
$3,547
SQ. FT.
N/A
Available
Avail.
N/A
Model
3 Bedrooms

Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.