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Enclave At Valley Ranch

 
 
 
 
 
 

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Resident · 2014 - 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/23/2015
This is my second year living here. The first year was amazing, I had zero complaints. The old manager, Tina, was excellent. However, since she left and new management and staff have taken over it seems things have changed quite a bit. I've been disrespected a few times by the staff. The construction constantly going on seems like they honestly don't care to disturb us, and the water is always shutting off, at least a few times a month, and they have a bad roach problem (i'll come home to find one in my kitchen and in my bedroom once a week) Only lately have I noticed these changes and am thinking of leaving. I know usually reviews are for people who want to complain of what happened to them- but I am being honest. This place is going downhill and it's due to the new management/staff.
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Enclave At Valley Ranch Manager

09/24/2015

Hi anonymous, We definitely appreciate your feedback and we want to know what we can do to make your stay here with us better. You are correct in stating that our staff has changed, but I want to assure you that Enclave at Valley Ranch has remained under the same IMT Residential management. With change comes growing pains, and we thank you for your patience as we learned the ins and outs of the community. As Tina did, the leasing office is still making the necessary repairs for the best interest for the community. Unfortunately, repairs can often cause temporary inconveniences, but we want to make these repairs for the safety and satisfaction of everyone. If you've felt we've disrespected you at any given time, we want to know so that we can rectify the situation. We don't want you to feel the need to walk on egg shells around us; remember we are here to assist you in any way possible! In regards to the pest problem, pest control is here every Friday of the month. As long as you let us know before Friday, we will make sure we schedule for the pest control to visit your apartment home. Thank you again for your feedback, and feel free to contact us personally in the office if you have any further concerns or problems. Community Manager, Tonya

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