Review History for anonymous

Estelle Creek North


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anonymous

prospectiveVisited 2012

9/17/2012

So glad I never signed the dotted line! I never actually lived in the apartments, but I went through all the steps. I talked to one leasing agent who was constantly being interrupted by another agent (Kristen) about what places to rent to me, I was just like, why am I talking to her if you're going to be doing all of the actual talking from a distance?? Anyways, they gave me a quote and said that I could come back later that day or the next and get that rate. I got my money orders and filled out the paperwork and came in the next day ready to lease my new apartment. Nope! Instead, Kristen told me that they rate went up and unfortunately since the agent I was talking to (who was a temp and had made that mistake several times according to Kristen, and was not there that day) didn't print out some sheet with the rates that they couldn't honor it. Even though I had a WRIITEN copy of the floorplan where she wrote in the rate. I called in the next day to talk to the proprty manager (who was obviously informed of the situation before picking up the line)who immediately accused me of being too late and completely ignoring what I was saying and cutting me off. I had a pleasant tone in my voice, hadn't even been rude or anything but she was in straight ----- mode as soon as she answered. After finally telling her the whole story and saying that the agent said herself that the other girl made the error, she said "well I said she didn't!" with an extremely smug attitude, basically saying she knows exactly what happened and just didn't give a ----. I wanted to cuss her --- out, but I just told her that's no way to run a business and that's the exact reason I will not be a tenant. I didn't even really need to get the earlier rate, but I wanted acknowledgment of the mistake and an apology and I would have most likely still rented with them, but her "I don't give a ----" attitude let me know that dealing with them in the future would probably end in the same fashion. No class, no repect, no compliance, no common sense or decency, and worst of all, they lost my trust before they ever had it. And can you believe it, all that over $11/mo increase?!?

    Review 12 out of 29

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    Estelle Creek North

    March 2024

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