Review History for Mmmichele

Fountain Pointe Las Colinas


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Mmmichele

Resident 2017

6/22/2017

When you see that many bad reviews, believe them!! I learned the hard way.... I put a deposit on a 1 bedroom here but later found out I was pregnant and needed a larger place. I called the management and told them of this and was told they would call me back about a solution/larger apartment or partial refund of the $500 deposit I had given. I never heard from the management Ever again. I called five more times to follow up and all their staff would say is that they would call me back which they never did. I finally went in person and talked to three different people--each one passed me to the next person--and finally was told the policy was not to refund anything. So they got $500 off me and never bothered to call me back. Many reviews had said the management seemed to care less and it's definitely true. Now looking at all the reviews about their constant thefts and breakins and lack of security, I suppose it is a silver lining that I didn't move in.
    Manager

    10/18/2017

    Fountain Pointe Las Colinas
    Thank you for your feedback. Our goal is to stay true to the highest ethical standards and principles through our community management operations. We follow policy when assessing fees and/or charges. If we had not explained the charges thoroughly, we sincerely apologize.

    Review 23 out of 31

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    Fountain Pointe Las Colinas

    July 2024

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