Review History for anonymous

Fountain Pointe Las Colinas


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anonymous

Resident 2017

9/7/2017

My husband and I moved to Fountain Pointe 5 months ago and we can't be happier with this decision. We've hand bad leasing experiences in the past but not here. The staff is friendly and courteous. Any issues we have, they address them promptly. Joel and Sarah in the front office provide the best customer service! They are prompt with any requests we have and you can engage in conversation with them. They are personable. My type of people. My favorite part about the amenities are the Starbucks vending machine, the workout classes led by live instructors and the courtyards with various activities. There are 5 courtyards throughout the property. Each one is different. One courtyard has a fire pit, and another one has life-size chess, just to name a few. The maintenance workers are phenomenal! Any requests we put in get resolved within 24 hours. I see the maintenance guys working around the property daily. They do a good job of keeping the property clean. I enjoy the valet trash service. We put the trash outside the door and it's picked up DAILY. I love the area. Lake Carolyn is across the street. We love to walk around it with the dog. The dog park on property is great too. My dog enjoys playing with the neighbors dogs. The residents are great. We have met some pretty neat people since we moved here. We've shared a bottle of wine with neighbors at the patio overlooking the lake on Friday nights. It's a relaxing way for us to end our busy work week. Once a month we have a resident appreciation breakfast. It's a free event for the residents where a cratering company comes in and serves food. It's a nice way to engage with our neighbors. Also, they do various other events throughout the month. I love how the complex engages with the residents. I've never experienced that before . One criticism I do have is noise levels. We have had issues with hearing people outside or above us, but to be honest, I've always had noise issues living in an apartment. We have addressed them and they continually get resolved as they arise. I hope this review helps you in your move-in decision. I myself like to read reviews before I sign on the dotted line.
    Manager

    10/18/2017

    Fountain Pointe Las Colinas
    Thank you so much for taking the time to fill out our survey. We appreciate you very much and giving us any feedback that would be useful to better serve you. I am pleased to hear that you are overall happy here. I value you as a resident and my door is always open if you need anything. Please let me know if you have any questions or concerns.

    Review 22 out of 31

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    Fountain Pointe Las Colinas

    July 2024

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