I have lived here for 16 months. I absolutely love it.I find all of the staff members to be super friendly and resident oriented. I do not have time to go sit in the office and chat, but if I did have time.. I totally would. They are just that type of people. I have never had issues with pests of any type and any service requests are always addressed promptly. They even call back to insure satisfaction. I love the area, it is in close proximity to just about everything. My Electric bill is a bit higher here than other places that I have lived the highest being $160.00 in the middle of the summer. I think this is in part due to high ceilings (which I happen to love). The crime rate in Valley Ranch is really low, huge plus for me!! I would not let a few disgruntled previous tenets dissuade you from an amazing apartment community.