Number of reviews in the past 365 days | 9 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 16.67 days |
Contact Property
IMT Lakeshore Lofts
800 Lake Carolyn Parkway
Irving, TX 75039
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 9 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 16.67 days |
Thank you for your review of our community! We are glad that our team was able to provide you with the customer service you deserve and we exceeded your expectations. Thank you for calling our community your new home.
Thank you for your review of our community! We are glad that our team was able to provide you with the customer service you deserve and we exceeded your expectations! Thank you for calling our community your past home. Good luck on all your future endeavors!
Dear Diana, Thank you for your review as we like to hear from our residents as we value feedback to better our community. We can understand your frustrations when it comes to the miscommunication of the concession and we did explain to you we admitted to the mistake. The three day notice that you had to vacate and that was due to an incompletion of file paperwork not being given to the assistant manager and unknown to her of you having a concession given because we were not giving concessions on all months, just certain ones at that time. When you came to speak with me, you did have to wait for a while as I was on a conference call and you were advised that it would be a while before I would be off that call. I pulled out your lease file and showed you where it stated that you must give a 60 day written notice to vacate, I showed you on your renewal letter and showed and explained to you all your options. We have to follow the terms of the lease contract with you and with all lease holders of this community. I know that was not what was what you wanted to hear but that is what is in the contract. I know you gave us a short notice and you can move out when you need to move out to be in your new apartment when needed, you have the option to make a payment arrangement with us as well so that it can be paid off in a timely manner. We have tried to reach out to you to set that up for you as I had tried to explain to you on the phone. Our corporate team has also tried to contact you on three different occasions and has had no luck. We want to help you with your situation as I tried to explain to you and will do what I can to help but I cannot help you if you will not allow me to. We apologize for the mistake that took place in the beginning but we cannot do anything about the late notice we received as everyone has to follow the same guidelines when giving notice. My office is always open if you would like to speak with me. Best, Tina | Community Manager
Thank you for your review of our community! We are glad that our team was able to provide you with the customer service you deserve!
Thank you for your review of our community! We are glad that our team was able to provide you with the customer service you deserve! Thank you for calling our community your previous home.
Thank you for your review of our community! We are glad that our team has provided you with great customer service for your stay of over three years in our community. Thanks for calling our community your home.
Thank you for your review of our community! We appreciate your feedback!
Thank you for your review and feedback of our community. We are glad our team provided you with great customer service!
Thank you for your review of our community! We are glad our team provided you with great customer service.
Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.
We are sorry that you have not had a positive experience in our community. We ask that you reach out to our team directly so we can resolve any issues you may have. Thank you.
Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.
Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.
Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.
Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.
Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.
Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.
Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.
Thank you for your review of our community. We are glad our community has provided you with the customer service you deserve.
Thank you for your review of IMT Lakeshore Lofts! Our maintenance team is amazing and we are glad that they provided you with teh service you deserve. We are glad you loved our resident event as well! Thank you for calling IMT Lakeshore Lofts your home.
Dianna, Thank you for your review of IMT Lakeshore Lofts! We are thrilled that you love living in our community. We appreciate your shout out to our maintenance team and TIna! Thank you for calling IMT Lakeshore Lofts your home.
Thank you for your review of IMT Lakeshore Lofts! We are happy that our team made your move-in process simple and seamless! We are so happy you enjoyed our recent resident event as well. Thank you for calling IMT Lakeshore Lofts your new home.
Thank you for your review of IMT Lakeshore Lofts! We are happy our IMTeam provided you with the customer service you deserve. Thank you for calling IMT Lakeshore Lofts your home.
Thank you for your review of our community. We are happy to hear that you think our community is amazing! We appreciate your residency with us.
We are happy to hear that you think our community is awesome! Thank you for your shout out to our maintenance team and for calling IMT Lakeshore Lofts your home.
N/A
638
N/A
E2
N/A
668
N/A
E3
$1,085 - $1,765
573
4 Units
E1
N/A
790
N/A
A1
N/A
790
N/A
A2
N/A
823
N/A
A3
N/A
826
N/A
A4
N/A
940
N/A
A6
$1,420 - $2,040
840
1 Units
A5
N/A
1,213
N/A
B2
N/A
1,224
N/A
B3 -Sunroom
N/A
1,245
N/A
B4
N/A
1,248
N/A
B5 -Sunroom
N/A
1,250
N/A
B6
N/A
1,255
N/A
B7
N/A
1,257
N/A
B8
N/A
1,314
N/A
B9
N/A
1,329
N/A
B10 -Sunroom
$1,710 - $2,580
1,169
1 Units
B1
N/A
1,473
N/A
C1
N/A
1,557
N/A
C2 -Sunroom
**Walk-ins welcome choose from 3 tour options.** IMT Lakeshore Lofts is the perfect mix of metropolitan and tranquility. Enjoy luxury apartment home living in the ideal Las Colinas neighborhood. Situated on Lake Carolyn with direct access to the Waterfront Promenade, a short walk to the DART Light Rail Station, and a trail access to 22 miles of hiking and biking trails, it will be easy to call IMT Lakeshore Lofts home. * Come home to modern features and an abundance of community amenities. IMT Lakeshore Lofts is the ideal residence for the active lifestyle with our large array of fitness options and for the individual with refined tastes with our unique amenities and with our interior standard upgrades such as sealed concrete flooring. * Escape to IMT Lakeshore Lofts where peaceful, and luxury living awaits!
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Contact Property
IMT Lakeshore Lofts
800 Lake Carolyn Parkway
Irving, TX 75039