A month ago we had a huge water problem caused by a third party - the sprinklers in my apartment went off damaging the place and our belongings - and we had to temporary move out while everything was fixed. During that time, the maintenance/cleaning crew went the extra mile to get everything back to normal as soon as possible. Cesar, the leader of these teams, was of great help by keeping us updated all the time and by being available for us even after hours. Living in a place where the staff really cares about their people, makes a whole difference.