Ratings & Prices for Mission at La Villita, Irving, TX

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	4.7
Safety	3.7
Office Staff	3.7
Maintenance	4.3
Neighborhood	4
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	3

Manager's Review Engagement

Percentage of reviews responded to	33.33%

Manager's Review Reply Time

Average time to respond to reviews	157.67 days

Ratings & Reviews (210 Reviews)

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Resident • 2020

10/01/2020

Todo estaba excelente y Karla es excelente ayudante! Si busca apartamento definitivamente recomiendo estos apartamentos! Si habla espanol busca a Karla que ella los puede ayudar (: Siempre que tengo una pregunta ella me ayuda!

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Chase3c3 • Resident • 2019 - 2020

08/20/2020

I have lived at Mission for a year now, I am hesitant to write a review without knowing how the staff is over a significant period of time. But please to tell you that my experience at Mission at La Villita has been pleasant. Hayli was… See More

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Mission at La Villita Manager

09/08/2020

Hello Chase, We are thrilled to have provided you with such a positive experience! Your comments and kind words are much appreciated. It's reviews like your that keep us motivated! It's always our goal to provide the highest level of service to all of our residents, and we hope to continue serving you in the years to come. Thank you for sharing! Warm Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595

mcwhorter3 • Former Resident • 2018 - 2020

04/24/2020

Don't. I lived there for two years. My apartment was broken into and the complex did nothing for me to compensate for their inability to secure the premises. Multiple people were held up at weapon point in the parking lot. People had their cars stolen. Don't… See More

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bobjohnson201 • Former Resident • 2018 - 2019

12/05/2019

****PLEASE READ ENTIRE REVIEW****** I lived in this complex for almost a year and it is by far THE WORST complex I have ever lived in my entire life. I WOULD NOT recommend this place to anyone!!! I had a lizard infestation with about 15 LIZARDS… See More

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Resident • 2019

10/13/2019

Current resident of mission at Lavillita community. About the community, Very Good Maintainence and responds on time and always friendly and helpful by the maintenance guys. Hector O Rivas is one of the cool guys.

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my02 • Resident • 2019

10/07/2019

I'm a new resident and pleased with the service received thus far. The front office staff is cordial and very helpful. If you're in the market for a new place to call home stop by and ask for the amazing Hayli!

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Former Resident • 2014 - 2019

09/07/2019

It's quite a filthy place to live at.cockroaches every where in the apartments,high crime incidents,armed robbery incidents and very frequent thefts,strangers knock at your door very frequently and no action from the apartment on these issues.This place is a cheap alternative to the nice apartments in… See More

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Resident • 2019

06/20/2019

I don't recommend anyone to live in this apartment safety is major concern. Washer n microwave are not in proper condition. I have noticed too many incidents since I moved in theft, mugging at gunpoint and gunfire on building, bullets rammed into window.

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Resident • 2019

02/02/2019

I think these days we see more security issues. I think management should take that seriously before people start move out. Otherthan that it is pretty decent community. Close to all the super markets, movie theaters, schools and parks.

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Mission at La Villita Manager

03/31/2019

Hello, Thank you for taking the time to leave us a review. We would be happy to speak with you directly about nay concerns you have, and have recently announced additional security measures in response to resident feedback. Please call us at your convenience, and thank you for making your home with us! Matthew T Bernstein Customer Service Manager Gaines Investment Trust 858-617-0884

Resident • 2018

12/13/2018

Worst Move in experience one can ever get. Promised to give an apartment in time and couldn't and could able to provide another one on the next day. Later, there is no washer and dryer as promised before. Charging extra for it.

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Mission at La Villita Manager

12/13/2018

Hello, I am very sorry to see your review. We do all we can to ensure that every resident has a wonderful move-in experience and we are disappointed to read your comments. Since your review is anonymous I cannot begin to investigate the circumstances of your move-in, but if you would like to contact us with more detail we would be happy to assist in resolving your concerns. Please contact us at your convenience, we are committed to providing you with an excellent experience in our community. Thank you, Matthew T Bernstein Gaines Investment Trust Customer Service Manager 858-617-0884

[email protected] • Resident • 2018

09/10/2018

Office staff especially Katie has been good throughout, since my application for apartment and stay. Prompt response from maintenance staff. Apartments are maintained well.Swimming pool is well maintained.

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Former Resident • 2017 - 2018

08/30/2018

This place looks nice but the QUALITY of the apartments are pitiful. When we moved in the place was TERRIBLE and NASTY , FILTY . The diswasher NEVER WORKED ... MOLD in the perpetual WINDOW CEILS The Gaines Property Management Company WILL RIP YOU OFF .… See More

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brittle26 • Resident • 2017 - 2018

08/29/2018

This is the WORST property I have ever lived at and I have lived at 2 other properties by the same company. I would never rent here again. The staff are awful, we have had several new managers and each one of them are HORRIBLE. We… See More

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Resident • 2018

08/09/2018

After having spent a year in the apartment complex I can attest to the below stated concerns and issues with this complex. I can lay a whole list of issues we had while living here. 1. Absolutely horrible pest control!!! Actually, I can argue it's non-existent.… See More

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Mission at La Villita Manager

08/15/2018

Hi Brian, I am sorry to see your comments here. Regarding pest control, we do offer service with a pest control professional as needed. I would like to speak with you directly to understand what treatments were attempted in your apartment, as we do have remedies for more extreme situations and I am wondering if a neighboring apartment may have been the source of the pest issues in your apartment. We do have power-washing scheduled for the stairwells and breezeways. One of the benefits of living at Mission at La Villita is the beautiful surroundings. Those surroundings do include birds and other local wildlife, and we appreciate you notifying us that the power washing needs to be done more frequently and I am working with corporate management to ensure we hold to the needed schedule. Lastly, while we do encourage our resident to leave us reviews, we do not direct them as to what rating to give us. We hope that all residents can give us 5-stars, but if they cannot, we always want to hear feedback on how we can improve. Again, Brian, I am very sorry to see your comments here, but please know that your feedback is important to us. Please feel free to call me at your convenience if you would like to speak with me directly. Thank you, Matt Bernstein Gaines Investment Trust Customer Service Manager 858-617-0884

Resident • 2018

07/26/2018

Moved recently to Mission at La Villita from east coast. This community is excellent with a very friendly and professional staff. Apartments are very nice, clean and well maintained. There are ample of parking spots. Apartment don't have bugs at all (generally speaking - this is… See More

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Mission at La Villita Manager

07/27/2018

Hello, Thank you so much for your 5-star review! We are so glad you are enjoying the clean, comfortable apartments, and the wonderful amenities that we provide. Our onsite management team takes great pride in serving you, please do not hesitate to reach out if we can ever be of further assistance. Thank you, Matt Bernstein Gaines Investment Trust Customer Service Manager 858-617-0884

brentsmith • Resident • 2017 - 2018

07/14/2018

Mission at La Villita is a great community. The Maintenance staff are some of the best that I have dealt with. There have been a few times, where I put in a work order at 5:55pm, 5 minutes before close, and the staff are at my… See More

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Resident • 2015 - 2018

06/19/2018

Never ever rent these apartments nor suggest to any one of your friends. In past 12 months there have been count less house break ins, car thefts, purse snatching and attempt murders (while snatching purse). Neither police nor apartment community will take any action after reporting,… See More

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Mission at La Villita Manager

06/20/2018

Hello, I am sorry to see your review. I apologize that you have been frustrated with your recent experience, however, I wanted to clarify a few of the comments you made. Our community is in one of the safest, most desirable locations in the Dallas area. We do make explicitly clear in our lease that personal safety is not the responsibility of management. That being said, we have listened to resident concerns, and in response held a crime watch meeting with local law enforcement two days ago in which all residents had an opportunity to attend and ask questions. I am sorry if you were not able to attend that meeting, as it would have been a good forum to voice your concerns. Additionally, we have an onsite Courtesy Officer who patrols the property in the evenings, and who also happens to be a Police Officer with the Irving Police Department. I would appreciate the chance to speak with you directly to discuss your specific concerns, please call me at your convenience. Thank you, Matt Bernstein Customer Service Manager Gaines Investment Trust 858-617-0884

pk007 • Resident • 2018

04/30/2018

Not safe apartment to live as recently many incidents have been reported like stolen cars, break-ins, mugging near mail room. Leasing office never communicate or send any form information/notifications to community about these incidents. Better to avoid moving into the community.

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Mission at La Villita Manager

05/01/2018

Hello, I am very sorry to see your review. Our community is in one of the safest, most desirable locations in the Dallas area, and I would like the opportunity to speak with you so I can better understand the comments in your review. Please contact me at your convenience so I can be of assistance. Thank you, Matt Bernstein Customer Service Manager Gaines Investment Trust 858-454-0322

Karthik_V • Resident • 2018

04/29/2018

The community is fantastic except facilities and other common office stuff are not on par with the rent. And safety has become a major concern. Safety problems and regular thefts Excellent staff Excellent maintenance response times If the community is able to address the issues, this… See More

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Mission at La Villita Manager

05/01/2018

Hello, I am glad to see your comments about our wonderful and caring staff. We strive for complete customer satisfaction at all times. I would like the opportunity to speak with you directly though so I can better understand and assist you with your concerns. Please contact me at your convenience. Thank you, Matt Bernstein Customer Service Manager Gaines Investment Trust 858-454-0322

Sudarshan_K • Resident • 2014 - 2018

04/29/2018

If you are looking for an apartment please stay away with this community. Now a days we are hearing more robberies with in the community area and management is not taking care of anything. Safety is the first priority and please don't be attracted by low… See More

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Mission at La Villita Manager

05/01/2018

Hello, I am very sorry to see your review. Our community is in one of the safest, most desirable locations in the Dallas area, and I would like the opportunity to speak with you directly to help resolve your concerns. We strive for total customer satisfaction and want all of our residents to be happy and comfortable in their homes. Thank you, Matt Bernstein Customer Service Manager Gaines Investment Trust 858-454-0322

prasanthd • Resident • 2018

04/29/2018

We have been living at this apartments beginning 2018.After hearing a lot of good reviews we thought it would be a good place to live in.But , after moving we understood that it is one of the worst places to live at in irving, especially in… See More

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Mission at La Villita Manager

05/01/2018

Hello, I am very sorry to see your review. Our community is in one of the safest, most desirable locations in the Dallas area, and your comments are not representative of the typical experience our residents enjoy. Please contact me at your convenience so I can be of assistance in resolving your concerns. Thank you, Matt Bernstein Customer Service Manager Gaines Investment Trust 858-454-0322

sandy4ever • Former Resident • 2016 - 2018

04/29/2018

Sorry to say about this community like this. It used to be good when I hear about it in 2015, but starting from 2016 till 2018, it is having frequent Robberies and Muggings which is no more a safe place to live. Its also pricey for… See More

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Mission at La Villita Manager

05/01/2018

vinitag • Resident • 2018

04/29/2018

Safety is a big issue here. Cars are being stolen, people are being attacked and also our own car was broken in day light! Lots of crimes in few weeks only. Management is doing nothing. Watch out for safety

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Mission at La Villita Manager

05/01/2018

Hello, I am very sorry to see your review. Our community is in one of the safest, most desirable locations in the Dallas area, and I would like the opportunity to speak with you so I can better understand the comments in your review. Our dedicated staff always prioritizes the needs of our residents. Your comments are not representative of the experience our residents enjoy at our community. Please contact me at your convenience so I can be of assistance. Thank you, Matt Bernstein Customer Service Manager Gaines Investment Trust 858-454-0322

[email protected] • Resident • 2018

04/29/2018

There were lot of safety issues with the apartment. So many incidents in past 3 to 4 months House break ins, cars tires are getting stolen, car windows are broken and things are stolen and not seeing apartment management giving any notices to people to be… See More

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Mission at La Villita Manager

05/01/2018

Hello, I am very sorry to see your review, however, your comments are not representative of the typical resident experience in our community. Our dedicated onsite team works hard each day to provide uncompromising service to all of our residents. Please contact me at your convenience so I can better understand and help to resolve your concerns. Thank you, Matt Bernstein Customer Service Manager Gaines Investment Trust 858-454-0322

sreenivas parsa • Resident • 2012 - 2018

04/29/2018

In last too months 2 cars got stolen, 2 cars 4 tires got stolen and primarily Women got attacked and got robbed near mail room during the day.Not sure my management is trying to hide these incidents without sending notifications to residents. My recommendation based on… See More

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Mission at La Villita Manager

05/01/2018

Hello, I am very sorry to see your review. Our community is in one of the safest, most desirable locations in the Dallas area, and our dedicated onsite staff works hard to prioritize the needs of our residents. I would like the opportunity to speak with you so I can better understand the comments in your review. Please contact me at your convenience so I can be of assistance. Thank you, Matt Bernstein Customer Service Manager Gaines Investment Trust 858-454-0322

•

Updated Review

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Manager

Features & Amenities

Laundry

Full Size Washer in Select Units

Parking

Carport
Garage

General

Air Conditioning
Ceiling Fan
Childcare
Coffee Bar with Wi-Fi
Fitness Center
Garden Tubs
Grill Area
High Ceilings
Lake and Canal Views
Night Patrol
On-Site Management
Outdoor Cabana with Gas Grills
Outdoor Cooking Cabanas
Pool
Single or Double Sink Vanity
Social Room with Poker Table
Trey Ceilings in All Third Floor Apartments
Walk In Closets

Pets

Cats Allowed
Deposit: $150
Fee: $350
Rent: $30
Restrictions: We do not allow aggressive dogs in our communities. A meet & greet with property management may be required for your pet's approval.
Pet Limit: 2
Dogs Allowed
Deposit: $150
Fee: $350
Rent: $30
Restrictions: We do not allow aggressive dogs in our communities. A meet & greet with property management may be required for your pet's approval.
Pet Limit: 2

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
N/A
SQ. FT.
772
Available
Avail.
N/A
Model
Valencia

View Floor Plan

Price
Price
N/A
SQ. FT.
831
Available
Avail.
N/A
Model
Barcelona

View Floor Plan

Price
Price
$1,059 - $1,244
SQ. FT.
637
Available
Avail.
1 Units
Model
Capri

View Floor Plan

Price
Price
$1,144 - $1,434
SQ. FT.
738
Available
Avail.
4 Units
Model
Cairo

View Floor Plan

2 Bedrooms, 1 Bathroom

Price
Price
$1,393 - $1,588
SQ. FT.
912
Available
Avail.
4 Units
Model
Damascus

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,218
Available
Avail.
N/A
Model
Monico (w/Sunroom)

View Floor Plan

Price
Price
$1,484 - $1,919
SQ. FT.
1,156
Available
Avail.
4 Units
Model
Monaco

View Floor Plan

3 Bedrooms, 2 Bathrooms

Price
Price
$1,859 - $2,044
SQ. FT.
1,250
Available
Avail.
1 Units
Model
Palmero

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Welcome to Mission at La Villita. We are located within the prestigious and immaculately maintained community of Las Colinas in Irving, Texas! Mission at La Villita offers a conveniently accessible location, uniquely situated among peaceful grounds with beautiful views. Our quiet lakeside community is located only 15 minutes from the Galleria Mall and Grapevine Mall, and less than five minutes from downtown Las Colinas. We offer spacious 1, 2 & 3 bedroom apartments with luxurious options like expansive wrap-around balconies and cozy fireplaces. We have a personal commitment to provide you with excellent service, and we pride ourselves in helping our prospects find the perfect home. We’d love to show you the Mission at La Villita difference. Call us today to schedule a tour to view our stunning 1, 2 & 3 bedroom apartments.

Office Hours

Sunday: 01:00 PM - 05:00 PM
Monday - Friday: 09:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at Mission at La Villita?
The community is rated 4/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Mission at La Villita?
The community is rated 4.7/5 stars, signifying extreme satisfaction on average.

How safe is Mission at La Villita?
The community is rated 3.7/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood
The community is rated 4/5 stars, signifying much satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 4.3/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?
Managers have responded to 33.33% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 157.67 days to their community reviews in the past year.

Who manages Mission at La Villita?
Gaines Investment Trust

What is the pet policy at Mission at La Villita?
Cats Allowed
Deposit: $150
Fee: $350
Rent: $30
Restrictions: We do not allow aggressive dogs in our communities. A meet & greet with property management may be required for your pet's approval.
Pet Limit: 2
Dogs Allowed
Deposit: $150
Fee: $350
Rent: $30
Restrictions: We do not allow aggressive dogs in our communities. A meet & greet with property management may be required for your pet's approval.
Pet Limit: 2

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths

What is the move-in special?
Visit Our Website to See Discounted Rates & Move-In Specials!