Mission at La Villita

Hello, Thank you for taking the time to leave us a review. We would be happy to speak with you directly about nay concerns you have, and have recently announced additional security measures in response to resident feedback. Please call us at your convenience, and thank you for making your home with us! Matthew T Bernstein Customer Service Manager Gaines Investment Trust 858-617-0884

Hello, I am very sorry to see your review. We do all we can to ensure that every resident has a wonderful move-in experience and we are disappointed to read your comments. Since your review is anonymous I cannot begin to investigate the circumstances of your move-in, but if you would like to contact us with more detail we would be happy to assist in resolving your concerns. Please contact us at your convenience, we are committed to providing you with an excellent experience in our community. Thank you, Matthew T Bernstein Gaines Investment Trust Customer Service Manager 858-617-0884

Hi Brian, I am sorry to see your comments here. Regarding pest control, we do offer service with a pest control professional as needed. I would like to speak with you directly to understand what treatments were attempted in your apartment, as we do have remedies for more extreme situations and I am wondering if a neighboring apartment may have been the source of the pest issues in your apartment. We do have power-washing scheduled for the stairwells and breezeways. One of the benefits of living at Mission at La Villita is the beautiful surroundings. Those surroundings do include birds and other local wildlife, and we appreciate you notifying us that the power washing needs to be done more frequently and I am working with corporate management to ensure we hold to the needed schedule. Lastly, while we do encourage our resident to leave us reviews, we do not direct them as to what rating to give us. We hope that all residents can give us 5-stars, but if they cannot, we always want to hear feedback on how we can improve. Again, Brian, I am very sorry to see your comments here, but please know that your feedback is important to us. Please feel free to call me at your convenience if you would like to speak with me directly. Thank you, Matt Bernstein Gaines Investment Trust Customer Service Manager 858-617-0884

Hello, Thank you so much for your 5-star review! We are so glad you are enjoying the clean, comfortable apartments, and the wonderful amenities that we provide. Our onsite management team takes great pride in serving you, please do not hesitate to reach out if we can ever be of further assistance. Thank you, Matt Bernstein Gaines Investment Trust Customer Service Manager 858-617-0884

Hello, I am sorry to see your review. I apologize that you have been frustrated with your recent experience, however, I wanted to clarify a few of the comments you made. Our community is in one of the safest, most desirable locations in the Dallas area. We do make explicitly clear in our lease that personal safety is not the responsibility of management. That being said, we have listened to resident concerns, and in response held a crime watch meeting with local law enforcement two days ago in which all residents had an opportunity to attend and ask questions. I am sorry if you were not able to attend that meeting, as it would have been a good forum to voice your concerns. Additionally, we have an onsite Courtesy Officer who patrols the property in the evenings, and who also happens to be a Police Officer with the Irving Police Department. I would appreciate the chance to speak with you directly to discuss your specific concerns, please call me at your convenience. Thank you, Matt Bernstein Customer Service Manager Gaines Investment Trust 858-617-0884

Hello, I am very sorry to see your review. Our community is in one of the safest, most desirable locations in the Dallas area, and I would like the opportunity to speak with you so I can better understand the comments in your review. Please contact me at your convenience so I can be of assistance. Thank you, Matt Bernstein Customer Service Manager Gaines Investment Trust 858-454-0322

Hello, I am very sorry to see your review. Our community is in one of the safest, most desirable locations in the Dallas area, and our dedicated onsite staff works hard to prioritize the needs of our residents. I would like the opportunity to speak with you so I can better understand the comments in your review. Please contact me at your convenience so I can be of assistance. Thank you, Matt Bernstein Customer Service Manager Gaines Investment Trust 858-454-0322

Hello, I am very sorry to see your review, however, your comments are not representative of the typical resident experience in our community. Our dedicated onsite team works hard each day to provide uncompromising service to all of our residents. Please contact me at your convenience so I can better understand and help to resolve your concerns. Thank you, Matt Bernstein Customer Service Manager Gaines Investment Trust 858-454-0322

Hello, I am very sorry to see your review. Our community is in one of the safest, most desirable locations in the Dallas area, and I would like the opportunity to speak with you so I can better understand the comments in your review. Our dedicated staff always prioritizes the needs of our residents. Your comments are not representative of the experience our residents enjoy at our community. Please contact me at your convenience so I can be of assistance. Thank you, Matt Bernstein Customer Service Manager Gaines Investment Trust 858-454-0322

Hello, I am very sorry to see your review. Our community is in one of the safest, most desirable locations in the Dallas area, and I would like the opportunity to speak with you so I can better understand the comments in your review. Please contact me at your convenience so I can be of assistance. Thank you, Matt Bernstein Customer Service Manager Gaines Investment Trust 858-454-0322

Hello, I am very sorry to see your review. Our community is in one of the safest, most desirable locations in the Dallas area, and your comments are not representative of the typical experience our residents enjoy. Please contact me at your convenience so I can be of assistance in resolving your concerns. Thank you, Matt Bernstein Customer Service Manager Gaines Investment Trust 858-454-0322

Hello, I am very sorry to see your review. Our community is in one of the safest, most desirable locations in the Dallas area, and I would like the opportunity to speak with you directly to help resolve your concerns. We strive for total customer satisfaction and want all of our residents to be happy and comfortable in their homes. Thank you, Matt Bernstein Customer Service Manager Gaines Investment Trust 858-454-0322

Hello, I am glad to see your comments about our wonderful and caring staff. We strive for complete customer satisfaction at all times. I would like the opportunity to speak with you directly though so I can better understand and assist you with your concerns. Please contact me at your convenience. Thank you, Matt Bernstein Customer Service Manager Gaines Investment Trust 858-454-0322

Hi Mona, I am sorry to see your review, however, your comments are not an accurate description of the circumstances of your residency with us. Our dedicated onsite staff works hard to ensure the comfort and happiness of all residents, and I would like the opportunity to speak with you directly so I can help resolve any outstanding concerns you may have. Please contact me at your convenience so I can be of assistance. Thank you, Matt Bernstein Customer Service Manager Gaines Investment Trust 858-454-0322