Mission at La Villita
#11,909 #50 #2,026

What is epIQ?

Mission at La Villita

635 East Royal Lane, Irving, TX 75039
(215 Reviews)
$1,285 - $3,579/mo

Move-In Specials

Up to $2100 off of your 1st month's rent on select apartment homes. Application must be received by 6/18/2024. Offer valid with a 12 month lease. Call for addi...

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Floor Plans & Pricing

1 Bedroom

Valencia

1 Bed, 1 Bath | 772 sq. ft.

$1,399 - $2,226

3 Available Units

See Floor Plan Details

Capri

1 Bed, 1 Bath | 637 sq. ft.

$1,285 - $2,109

2 Available Units

See Floor Plan Details

Cairo

1 Bed, 1 Bath | 738 sq. ft.

$1,394 - $2,214

2 Available Units

See Floor Plan Details

Barcelona

1 Bed, 1 Bath | 831 sq. ft.

See Floor Plan Details

2 Bedrooms

Monaco

2 Beds, 2 Baths | 1,156 sq. ft.

$1,829 - $3,315

5 Available Units

See Floor Plan Details

Damascus

2 Beds, 1 Bath | 912 sq. ft.

$1,703 - $3,028

2 Available Units

See Floor Plan Details

Monaco (w/Sunroom)

2 Beds, 2 Baths | 1,218 sq. ft.

$2,064 - $3,310

1 Available Unit

See Floor Plan Details

3 Bedrooms

Palmero

3 Beds, 2 Baths | 1,250 sq. ft.

$2,067 - $3,579

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

C
C

Renter Ratings

D

Review Ratings

Noise

1.5

Grounds

1.5

Safety

1.5

Office Staff

1.0

Maintenance

1.0

Neighborhood

2.5

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

C

Number of reviews in the past 365 days

4

Manager’s Review Engagement

B+

Percentage of reviews responded to

75.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

100.5 days

View Community Timeline
View Community Timeline

Mission at La Villita Reviews

(215)

3.8 rating

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215 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2021 - 2023

10/30/2023

Horrible experience dealing with Assistant Manager

Dealing with the assistant manager, ------, was quite disappointing. He is rude and does not care about residents problems. His approach lacked professionalism and a genuine concern for residents problems. Encountering an assistant manager who seemed indifferent to residents worries was disheartening. Property staff -----… See More>
    Review Author Icon

    anonymous

    Resident 2020 - 2023

    7/19/2023

    Scamming Management

    Leasing people will scold you if you ask any wuestions questions again and again and the property manager will be hiding in a room and will not appear. Please do not go there untill management changes .

      Manager

      9/11/2023

      Mission at La Villita
      Hello, We hate to hear about any negative experience and are shocked by these remarks. We are unable to review the specifics of your complaints due to the anonymity of your post, but please feel free to contact us if you wish to provide details about your time with us. We take all feedback seriously and are always willing to improve wherever needed. Thank you, Gaines Investment Trust 858-454-0322
      Review Author Icon

      anonymous

      Resident 2022 - 2023

      7/18/2023

      Rude property manager

      They will show one apartment on tour and will give you the another apartment and if you ask any questions about the apartment once you sign they will not even listen your words and will not respond your email.

        Manager

        9/11/2023

        Mission at La Villita
        Hello, We regret to read your review and are surprised by your comments, as they are uncommon for this community. We are investigating your concerns to see that they are addressed accordingly. Please contact our Community Manager or the number below if these items remain outstanding. It's always our goal to provide the highest level of service. Thank you, Gaines Investment Trust 858-454-0322
        Review Author Icon

        phanindra.812@gmail.com

        Resident 2023

        7/11/2023

        Scam Alert: Roach infestation, misleading promises, poor responsiveness

        "I had an extremely unpleasant experience with these apartments, and I feel it's important to share my concerns. Firstly, during my apartment tour, they showed me a model apartment and assured me that the one I would be assigned to would be similar. However, I… See More>
          Manager

          9/11/2023

          Mission at La Villita
          Hello, We’re disappointed to hear of the negative experience you’ve described at our location. We will use your comments to refine our efforts to ensure this issue does not happen again. Your feedback is important, so feel free to contact us at the number below. Resident satisfaction is our top priority. Thank you, Gaines Investment Trust 858-454-0322
          Review Author Icon

          jones.briaj@gmail.com

          Resident 2021 - 2022

          2/1/2023

          DO NOT RENT HERE ROACH INFESTED

          DO NOT RENT HERE!! ROACH INFESTED!!! I had the WORST time living in these roach infested apartments. The first unit I tried to get was so bad they had to temporarily move me to a 1 bedroom unit while they located a 2 bedroom apartment… See More>
            Manager

            2/2/2023

            Mission at La Villita
            Hello, We’re deeply sorry to hear of your dissatisfaction and that you felt compelled to move on from our community. It’s always our priority to deliver exemplary service to all residents, so we hate to hear that you were not happy during your time with us. Please feel free to contact us if you would like to discuss your experience further. We take all resident feedback very seriously and appreciate the chance to improve. Warm Regards, Gaines Investment Trust 858-454-0322
            Review Author Icon

            anonymous

            Resident 2020

            10/1/2020

            Todo estaba excelente y Karla es excelente ayudante! Si busca apartamento definitivamente recomiendo estos apartamentos! Si habla espanol busca a Karla que ella los puede ayudar (: Siempre que tengo una pregunta ella me ayuda!

              Review Author Icon

              Chase3c3

              Resident 2019 - 2020

              8/20/2020

              I have lived at Mission for a year now, I am hesitant to write a review without knowing how the staff is over a significant period of time. But please to tell you that my experience at Mission at La Villita has been pleasant. Hayli… See More>
                Manager

                9/8/2020

                Mission at La Villita
                Hello Chase, We are thrilled to have provided you with such a positive experience! Your comments and kind words are much appreciated. It's reviews like your that keep us motivated! It's always our goal to provide the highest level of service to all of our residents, and we hope to continue serving you in the years to come. Thank you for sharing! Warm Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595
                Review Author Icon

                mcwhorter3

                Resident 2018 - 2020

                4/24/2020

                Don't. I lived there for two years. My apartment was broken into and the complex did nothing for me to compensate for their inability to secure the premises. Multiple people were held up at weapon point in the parking lot. People had their cars stolen.… See More>
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                  bobjohnson201

                  Resident 2018 - 2019

                  12/5/2019

                  ****PLEASE READ ENTIRE REVIEW****** I lived in this complex for almost a year and it is by far THE WORST complex I have ever lived in my entire life. I WOULD NOT recommend this place to anyone!!! I had a lizard infestation with about 15… See More>
                    Review Author Icon

                    anonymous

                    Resident 2019

                    10/13/2019

                    Current resident of mission at Lavillita community. About the community, Very Good Maintainence and responds on time and always friendly and helpful by the maintenance guys. Hector O Rivas is one of the cool guys.

                      Review Author Icon

                      my02

                      Resident 2019

                      10/7/2019

                      I'm a new resident and pleased with the service received thus far. The front office staff is cordial and very helpful. If you're in the market for a new place to call home stop by and ask for the amazing Hayli!… See More>
                        Review Author Icon

                        anonymous

                        Resident 2014 - 2019

                        9/7/2019

                        It's quite a filthy place to live at.cockroaches every where in the apartments,high crime incidents,armed robbery incidents and very frequent thefts,strangers knock at your door very frequently and no action from the apartment on these issues.This place is a cheap alternative to the nice apartments… See More>
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                          anonymous

                          Resident 2019

                          6/20/2019

                          I don't recommend anyone to live in this apartment safety is major concern. Washer n microwave are not in proper condition. I have noticed too many incidents since I moved in theft, mugging at gunpoint and gunfire on building, bullets rammed into window.… See More>
                            Review Author Icon

                            anonymous

                            Resident 2019

                            2/2/2019

                            I think these days we see more security issues. I think management should take that seriously before people start move out. Otherthan that it is pretty decent community. Close to all the super markets, movie theaters, schools and parks.

                              Manager

                              3/31/2019

                              Mission at La Villita
                              Hello, Thank you for taking the time to leave us a review. We would be happy to speak with you directly about nay concerns you have, and have recently announced additional security measures in response to resident feedback. Please call us at your convenience, and thank you for making your home with us! Matthew T Bernstein Customer Service Manager Gaines Investment Trust 858-617-0884
                              Review Author Icon

                              anonymous

                              Resident 2018

                              12/13/2018

                              Worst Move in experience one can ever get. Promised to give an apartment in time and couldn't and could able to provide another one on the next day. Later, there is no washer and dryer as promised before. Charging extra for it.… See More>
                                Manager

                                12/13/2018

                                Mission at La Villita
                                Hello, I am very sorry to see your review. We do all we can to ensure that every resident has a wonderful move-in experience and we are disappointed to read your comments. Since your review is anonymous I cannot begin to investigate the circumstances of your move-in, but if you would like to contact us with more detail we would be happy to assist in resolving your concerns. Please contact us at your convenience, we are committed to providing you with an excellent experience in our community. Thank you, Matthew T Bernstein Gaines Investment Trust Customer Service Manager 858-617-0884
                                Review Author Icon

                                vsenr@yahoo.com

                                Resident 2018

                                9/10/2018

                                Office staff especially Katie has been good throughout, since my application for apartment and stay. Prompt response from maintenance staff. Apartments are maintained well.Swimming pool is well maintained.

                                  Review Author Icon

                                  anonymous

                                  Resident 2017 - 2018

                                  8/30/2018

                                  This place looks nice but the QUALITY of the apartments are pitiful. When we moved in the place was TERRIBLE and NASTY , FILTY . The diswasher NEVER WORKED ... MOLD in the perpetual WINDOW CEILS The Gaines Property Management Company WILL RIP YOU OFF… See More>
                                    Review Author Icon

                                    anonymous

                                    Resident 2018

                                    8/9/2018

                                    After having spent a year in the apartment complex I can attest to the below stated concerns and issues with this complex. I can lay a whole list of issues we had while living here. 1. Absolutely horrible pest control!!! Actually, I can argue it's… See More>
                                      Manager

                                      8/15/2018

                                      Mission at La Villita
                                      Hi Brian, I am sorry to see your comments here. Regarding pest control, we do offer service with a pest control professional as needed. I would like to speak with you directly to understand what treatments were attempted in your apartment, as we do have remedies for more extreme situations and I am wondering if a neighboring apartment may have been the source of the pest issues in your apartment. We do have power-washing scheduled for the stairwells and breezeways. One of the benefits of living at Mission at La Villita is the beautiful surroundings. Those surroundings do include birds and other local wildlife, and we appreciate you notifying us that the power washing needs to be done more frequently and I am working with corporate management to ensure we hold to the needed schedule. Lastly, while we do encourage our resident to leave us reviews, we do not direct them as to what rating to give us. We hope that all residents can give us 5-stars, but if they cannot, we always want to hear feedback on how we can improve. Again, Brian, I am very sorry to see your comments here, but please know that your feedback is important to us. Please feel free to call me at your convenience if you would like to speak with me directly. Thank you, Matt Bernstein Gaines Investment Trust Customer Service Manager 858-617-0884
                                      Review Author Icon

                                      anonymous

                                      Resident 2018

                                      7/26/2018

                                      Moved recently to Mission at La Villita from east coast. This community is excellent with a very friendly and professional staff. Apartments are very nice, clean and well maintained. There are ample of parking spots. Apartment don't have bugs at all (generally speaking - this… See More>
                                        Manager

                                        7/27/2018

                                        Mission at La Villita
                                        Hello, Thank you so much for your 5-star review! We are so glad you are enjoying the clean, comfortable apartments, and the wonderful amenities that we provide. Our onsite management team takes great pride in serving you, please do not hesitate to reach out if we can ever be of further assistance. Thank you, Matt Bernstein Gaines Investment Trust Customer Service Manager 858-617-0884
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                                        brentsmith

                                        Resident 2017 - 2018

                                        7/14/2018

                                        Mission at La Villita is a great community. The Maintenance staff are some of the best that I have dealt with. There have been a few times, where I put in a work order at 5:55pm, 5 minutes before close, and the staff are at… See More>
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                                          anonymous

                                          Resident 2015 - 2018

                                          6/19/2018

                                          Never ever rent these apartments nor suggest to any one of your friends. In past 12 months there have been count less house break ins, car thefts, purse snatching and attempt murders (while snatching purse). Neither police nor apartment community will take any action after… See More>
                                            Manager

                                            6/20/2018

                                            Mission at La Villita
                                            Hello, I am sorry to see your review. I apologize that you have been frustrated with your recent experience, however, I wanted to clarify a few of the comments you made. Our community is in one of the safest, most desirable locations in the Dallas area. We do make explicitly clear in our lease that personal safety is not the responsibility of management. That being said, we have listened to resident concerns, and in response held a crime watch meeting with local law enforcement two days ago in which all residents had an opportunity to attend and ask questions. I am sorry if you were not able to attend that meeting, as it would have been a good forum to voice your concerns. Additionally, we have an onsite Courtesy Officer who patrols the property in the evenings, and who also happens to be a Police Officer with the Irving Police Department. I would appreciate the chance to speak with you directly to discuss your specific concerns, please call me at your convenience. Thank you, Matt Bernstein Customer Service Manager Gaines Investment Trust 858-617-0884
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                                            pk007

                                            Resident 2018

                                            4/30/2018

                                            Not safe apartment to live as recently many incidents have been reported like stolen cars, break-ins, mugging near mail room. Leasing office never communicate or send any form information/notifications to community about these incidents. Better to avoid moving into the community.

                                              Manager

                                              5/1/2018

                                              Mission at La Villita
                                              Hello, I am very sorry to see your review. Our community is in one of the safest, most desirable locations in the Dallas area, and I would like the opportunity to speak with you so I can better understand the comments in your review. Please contact me at your convenience so I can be of assistance. Thank you, Matt Bernstein Customer Service Manager Gaines Investment Trust 858-454-0322
                                              Review Author Icon

                                              Karthik_V

                                              Resident 2018

                                              4/29/2018

                                              The community is fantastic except facilities and other common office stuff are not on par with the rent. And safety has become a major concern. Safety problems and regular thefts Excellent staff Excellent maintenance response times If the community is able to address the issues,… See More>
                                                Manager

                                                5/1/2018

                                                Mission at La Villita
                                                Hello, I am glad to see your comments about our wonderful and caring staff. We strive for complete customer satisfaction at all times. I would like the opportunity to speak with you directly though so I can better understand and assist you with your concerns. Please contact me at your convenience. Thank you, Matt Bernstein Customer Service Manager Gaines Investment Trust 858-454-0322
                                                Review Author Icon

                                                Sudarshan_K

                                                Resident 2014 - 2018

                                                4/29/2018

                                                If you are looking for an apartment please stay away with this community. Now a days we are hearing more robberies with in the community area and management is not taking care of anything. Safety is the first priority and please don't be attracted by… See More>
                                                  Manager

                                                  5/1/2018

                                                  Mission at La Villita
                                                  Hello, I am very sorry to see your review. Our community is in one of the safest, most desirable locations in the Dallas area, and I would like the opportunity to speak with you directly to help resolve your concerns. We strive for total customer satisfaction and want all of our residents to be happy and comfortable in their homes. Thank you, Matt Bernstein Customer Service Manager Gaines Investment Trust 858-454-0322
                                                  Review Author Icon

                                                  prasanthd

                                                  Resident 2018

                                                  4/29/2018

                                                  We have been living at this apartments beginning 2018.After hearing a lot of good reviews we thought it would be a good place to live in.But , after moving we understood that it is one of the worst places to live at in irving, especially… See More>
                                                    Manager

                                                    5/1/2018

                                                    Mission at La Villita
                                                    Hello, I am very sorry to see your review. Our community is in one of the safest, most desirable locations in the Dallas area, and your comments are not representative of the typical experience our residents enjoy. Please contact me at your convenience so I can be of assistance in resolving your concerns. Thank you, Matt Bernstein Customer Service Manager Gaines Investment Trust 858-454-0322

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer Connections
                                                    Parking
                                                    • Carport
                                                    • Garage
                                                    • Yard
                                                    Pets
                                                    • Cats Allowed
                                                      Deposit: $150. Rent: $30. Pet Limit: 1. Comments: Maximum 2 Pets Allowed Per Apartment Home
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                                                    • Dogs Allowed
                                                      Deposit: $150. Rent: $30. Restrictions: We do not allow aggressive breeds in our communities. This list includes, but is not limited to: Pit Bulls, German Shepherds, Akitas, Staffordshire Terriers, Chows, Alaskan Malamutes, Doberman Pinschers, Rottweilers, Any wolf breeds, And any mix of these breeds. A meet & greet with property management may be required for your pet's approval.. Pet Limit: 1. Comments: Maximum 2 Pets Allowed Per Apartment Home
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                                                    Other
                                                    • ADA Accessible
                                                    • Air Conditioning
                                                    • Car Wash Location on Site
                                                    • Ceiling Fan
                                                    • Coffee Bar with Wi-Fi
                                                    • East View
                                                    • Fireplace
                                                    • Fitness Center
                                                    • Garden Tubs
                                                    • Grill Area
                                                    • High Ceilings
                                                    • Lake View
                                                    • Lake and Canal Views
                                                    • Large Yard
                                                    • Microwave
                                                    • Night Patrol
                                                    • On-Site Management
                                                    • Outdoor Cabana with Gas Grills
                                                    • Pool
                                                    • Pool View
                                                    • Premium Features
                                                    • Premium Finishes
                                                    • Premium Units
                                                    • Premium Upgrade
                                                    • Premium Upgrades
                                                    • Single or Double Sink Vanity
                                                    • Social Room with Poker Table
                                                    • South Facing View Available
                                                    • Trey Ceilings in All Third Floor Apartments
                                                    • Upgraded Master Bath Available
                                                    • Upgrades
                                                    • Vaulted Ceilings
                                                    • View
                                                    • Walk In Closets
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                                                    Leasing

                                                    Mission at La Villita is located at 635 E. Royal Lane Irving, TX and is managed by Gaines Investment Trust, a reputable property management company with verified listings on RENTCafe. Mission at La Villita offers 1 to 3 bedroom apartments ranging in size from 637 to 1250 Amenities include Air Conditioned, Carport, Ceiling Fan, Fireplace, Fitness Center and more. This rental community is pet friendly, welcoming both cats and dogs. Property is located in the 75039 ZIP code. For more details, contact our office at or use the online contact form and we will get back to you as soon as possible.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Gaines Investment Trust

                                                    C+
                                                    C+
                                                    Communities
                                                    27

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 215 number of votes by renters, Mission at La Villita is currently rated 3.8 out of 5 stars.
                                                    Mission at La Villita is rated 1.5/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Mission at La Villita is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Mission at La Villita is rated 1.5/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Mission at La Villita is rated 1.5/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Mission at La Villita is rated 2.5/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    Mission at La Villita is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 75% of their community reviews in the past year.
                                                    Managers have replied within 100.5 days to their community reviews in the past year.
                                                    Gaines Investment Trust
                                                    Cats Allowed
                                                    Deposit: $150
                                                    Rent: $30
                                                    Pet Limit: 1
                                                    Comments: Maximum 2 Pets Allowed Per Apartment Home
                                                    Dogs Allowed
                                                    Deposit: $150
                                                    Rent: $30
                                                    Restrictions: We do not allow aggressive breeds in our communities. This list includes, but is not limited to: Pit Bulls, German Shepherds, Akitas, Staffordshire Terriers, Chows, Alaskan Malamutes, Doberman Pinschers, Rottweilers, Any wolf breeds, And any mix of these breeds. A meet & greet with property management may be required for your pet's approval.
                                                    Pet Limit: 1
                                                    Comments: Maximum 2 Pets Allowed Per Apartment Home
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    Up to $2100 off of your 1st month's rent on select apartment homes. Application must be received by 6/18/2024. Offer valid with a 12 month lease. Call for additional offerings.

                                                    Contact Property

                                                    Mission at La Villita

                                                    June 2024

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                                                    Beds

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                                                    Baths

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                                                    Mission at La Villita is a 637 - 1,250 sq. ft. apartment in Irving in zip code 75039. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,285 - $3,579. Nearby cities include Farmers Branch, Euless, Dalla, Coppell, and Emory.

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