Oaks Hackberry Creek
#19,514 #81 #3,298

What is epIQ?

Oaks Hackberry Creek

6901 State Highway 161, Irving, TX 75039
(315 Reviews)
$1,229 - $1,757/mo

Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

See Floor Plan Details

2 Bedrooms

2 Beds, 2 Baths

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

F
F

Renter Ratings

D+

Review Ratings

Noise

4.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

3.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Manager’s Review Engagement

F

Percentage of reviews responded to

0.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

Oaks Hackberry Creek Reviews

(243)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2024

2/4/2024

Objectively Unsanitary and Uninhabitable.

When I originally toured the property on December 2023, I was given a tour of a staged unit in a completely different building. Now, despite some older looking appliances and some out of date cabinetry that I was assured would be updated and renewed in… See More>
    Review Author Icon

    Resident 1089588

    Verified Resident 2022

    12/6/2022

    Apartment condition can be improved or renovated a lot, considering cost of the rent. (carpets, kitchen appliances and restrooms) But One of the better places i can think of to stay. Happy with the place.

      Manager

      12/6/2022

      Oaks Hackberry Creek
      Thank you for taking the time to leave a review and provide us with valuable feedback. We are glad to hear you are pleased with the community but would love to talk to you about how we could improve your apartment condition. Please feel free to reach out to the leasing office and we will be happy to discuss. We hope you have a great day and look forward to hearing from you soon.
      Review Author Icon

      Resident 1089626

      Verified Resident 2017 - 2022

      11/29/2022

      Pros: 1. The grounds (which are not that expansive) are kept clean. 2. By Las Colinas standards, this is the "entry level/value" option. 3. "Maintenance" requests are handled promptly, so long as they don't exceed a certain cost. 4. Conveniently located. 5. Safe - at any time, day or night,… See More>
        Manager

        11/30/2022

        Oaks Hackberry Creek
        Thank you for taking the time to leave a review and provide valuable feedback for the community. We appreciate hearing what our residents love about living in our communities as well as where we can take steps to improve and are sorry to hear about the issues you have experienced living at Oaks Hackberry Creek. We would like to hear more so we can work on a plan to resolve them and invite you to reach out to our Vice President over the Texas Region at 469.986.7605. She will address your concerns and work with you to put a plan together that best accommodates your needs. We hope you have a great day and look forward to hearing from you soon.

        Updated Review

        Review Author Icon

        Resident 771463

        Verified Resident 2018 - 2022

        11/29/2022

        We like the community and unit and appreciate the staff and service very much. I would recommend the complex to others. To say more, I don't have any concerns yet except for maintenance issues occasionally, thank you!

          Manager

          11/30/2022

          Oaks Hackberry Creek
          Thank you for taking the time to leave a great review! We are so happy to hear you are enjoying the community and finding the staff helpful. We are sorry to hear about any maintenance issues you have experienced. Please feel free to reach out to the office and we will be happy to assist with any ongoing issues. Have a great day!

          Updated Review

          Review Author Icon

          Resident 1044453

          Verified Resident 2021 - 2022

          11/29/2022

          It's really a very clean, safe and great community. Everything one looks for most of the times is within few miles. I will definitely recommend any one who is looking for great place with affordable price.

            Manager

            11/30/2022

            Oaks Hackberry Creek
            Thank you for taking the time to leave such a great review! We are so happy to hear you are still loving life at Oaks Hackberry Creek and finding everything you need nearby. Please feel free to reach out to the office if there is anything we can do to make your stay even more enjoyable. Have a great day!

            Updated Review

            Review Author Icon

            Resident 982219

            Verified Resident 2016 - 2022

            11/29/2022

            Community is great but have been waiting on lights outside in the breezeway for months. Maintenance guys are great and always quick to fix issues but management cant get them the lights and supplies they need. I have attached pictures for reference.

              Manager

              11/30/2022

              Oaks Hackberry Creek
              Thank you for taking the time to leave a review and provide valuable feedback. We are glad to hear you have been enjoying the community and having great experiences with maintenance, however, we apologize for the lighting issue and will be looking into the situation immediately. Please reach out to the leasing office with the breezeway location so we can take care of this issue. Please feel free to reach out to the office in the future if there are any ongoing issues we can help assist with. Have a great day!

              Updated Review

              Review Author Icon

              Resident 979398

              Verified Resident 2021 - 2022

              11/26/2022

              The community is okay. I like the parking and location. The only draw back is the air conditioning and heating. Both of these need to be updated to maintain comfortable living. In the summer the apartment doesn't drop below 80 degrees which is very uncomfortable… See More>
                Manager

                11/28/2022

                Oaks Hackberry Creek
                Thank you for taking the time to leave a review and provide valuable feedback for our community. While we are glad to hear you have been enjoying the community and finding parking convenient, we are sorry to hear about the issues you've been having with the AC and heating. Please feel free to reach out to the leasing office and we will do what we can to assist. We hope you have a great day!
                Review Author Icon

                Resident 1088774

                Verified Resident 2022

                11/26/2022

                So far I really like it. It's a quiet place, secure and property team members are really nice and helpful. No extra hidden fees, that was my really nice surprise. Really clean place and maintenance seems to answer calls right away.

                  Manager

                  11/28/2022

                  Oaks Hackberry Creek
                  Thank you for the lovely review of our community at Oaks Hackberry Creek. It's so nice to hear you have been enjoying the community and finding staff helpful and prompt. Please feel free to reach out to the office in the future if there is anything we can do to make your stay more comfortable. Have a great day!
                  Review Author Icon

                  Resident 1088724

                  Verified Resident 2016 - 2022

                  11/26/2022

                  Like the community. It's clean, the service request response time need to improve, it's is satisfactory though . Need some improvement as far as the safety is concerned. The staff is very friendly. Overall, like this community.

                    Manager

                    11/28/2022

                    Oaks Hackberry Creek
                    Thank you for your feedback on the community. We appreciate hearing the positives and the negatives for you at Oaks Hackberry Creek. Please feel free to contact the office or home office at 612.874.1102 and we hope to resolve any issues you may be currently experiencing. We strive for the best resident experience and hope we can achieve that for you. Have a great day!
                    Review Author Icon

                    Resident 1088076

                    Verified Resident 2022

                    11/23/2022

                    My experience at this apartment community has been generally good. Maintenance issues this far have not been emergent so I can't speak to that. Office staff was honestly not great when trying to sign my lease.

                      Manager

                      11/23/2022

                      Oaks Hackberry Creek
                      Thank you for taking the time to leave a review for our community and provide us with valuable feedback. While we are glad to hear that you have been enjoying the community, we are sorry to hear about your dissatisfaction with office staff during the lease signing process. We would love to hear more and welcome you to contact our Vice President over the Texas Region at 469.986.7605. She will address your concerns and work with you to put a plan together that best accommodates your needs. We hope you have a great day and look forward to hearing from you soon.

                      Updated Review

                      Review Author Icon

                      Resident 937351

                      Verified Resident 2021 - 2022

                      11/23/2022

                      I've been living here since 2016 and it's a very good community. I believe there are some upgraded apartments too that I haven't seen. The leasing office folks are friendly and accommodating. The service requests are fulfilled immediately and the maintenance team is great. Good… See More>
                        Manager

                        11/23/2022

                        Oaks Hackberry Creek
                        Thank you so much for taking the time to leave this lovely review. We are so glad to hear you have been enjoying the community and finding management friendly and helpful for over 5 years now. Thank you for being a part of our community. Please feel free to reach out to the office if there is anything we can do to improve your stay. Have a great day!

                        Updated Review

                        Review Author Icon

                        Resident 1047652

                        Verified Resident 2021 - 2022

                        11/22/2022

                        It's been ok . Could have been better. Service and the amenities are good. Maintenance team has not been upto the mark . They have been very careless. Certain service requests will be half done and marked as complete

                          Manager

                          11/22/2022

                          Oaks Hackberry Creek
                          Thank you for taking the time to leave a review and provide us with valuable feedback. We appreciate hearing what our residents love about our communities as well as where we can improve. We are happy to hear you have been enjoying the service and amenities, but are sorry to hear about your negative experience with service requests and their completion. Please reach out to the home office at 612.874.1102 and we will be happy to help resolve any ongoing issues. Have a great day!

                          Updated Review

                          Review Author Icon

                          Resident 1047697

                          Verified Resident 2019 - 2022

                          11/22/2022

                          It has been awesome living in this community. Haven't had any issue yet and that goes to say for security as well. It's pretty safe and calm. On time maintenance when requested. It's a decent environment if you looking for something affordable but also not… See More>
                            Manager

                            11/22/2022

                            Oaks Hackberry Creek
                            Thank you for the awesome review! It's great to hear you have been enjoying life at Oaks Hackberry Creek. Please feel free to reach out to the office if there is anything we can do to make your experience even more enjoyable. Have a great day!

                            Updated Review

                            Review Author Icon

                            Resident 746476

                            Verified Resident 2015 - 2022

                            11/22/2022

                            It's great overall. A nice quiet complex near lots of shopping. The maintenance has been great, but has gotten a bit slower lately. And they still haven't replaced the shrubs that died in the winter 2 years ago.

                              Manager

                              11/22/2022

                              Oaks Hackberry Creek
                              Thank you for taking the time to leave a great review and provide us with valuable feedback. We are glad to hear you have been enjoying the community at Oaks Hackberry Creek, but are sorry to hear that maintenance times have slowed as of late. We will be sure to incorporate your feedback going forward. Please feel free to reach out to the office if there are any issues we can help resolve. Have a great day!
                              Review Author Icon

                              Resident 1087759

                              Verified Resident 2021 - 2022

                              11/22/2022

                              The maintenance is low would give 0 star. Seeing different kinds of insects inside the appartment no help received so far. I don't think i made a wise decision moving into this appartament. I wish i could move out unfortunately the lease don't let me… See More>
                                Manager

                                11/22/2022

                                Oaks Hackberry Creek
                                Thank you for taking the time to leave us a review and provide valuable feedback. We are sorry to hear that your experience at Oaks Hackberry Creek has been less than enjoyable. The customer experience is a priority at Oaks Properties, and we strive to provide unmatched service. We invite you to contact our Vice President over the Texas Region at 469.986.7605. She will address your concerns and work with you to put a plan together that best accommodates your needs. We hope you have a great day and look forward to speaking soon.

                                Updated Review

                                Review Author Icon

                                Resident 1044459

                                Verified Resident 2021 - 2022

                                11/22/2022

                                It is a good community to live in, friendly environment and all needs are heard by the leasing department. Pest control is good and all needs are looked into. No issue with rent payment and community is good to live in.

                                  Manager

                                  11/22/2022

                                  Oaks Hackberry Creek
                                  Thank you for the awesome review! We love hearing what our residents appreciate about living in our communities, and it is so good to hear you have been having a great experience at Oaks Hackberry Creek. Please feel free to reach out to the office if there is ever anything we can do to make your stay even more enjoyable. Have a great day!
                                  Review Author Icon

                                  Resident 1087469

                                  Verified Resident 2021 - 2022

                                  11/21/2022

                                  As a senior with mobility issues, I am very satisfied with my apartment. The ground floor location with ramp is perfect. My handicap parking space is right outside my door. My neighbors are friendly, helpful and respectful. Barring any super-serious health issues, I hope to… See More>
                                    Manager

                                    11/21/2022

                                    Oaks Hackberry Creek
                                    Thank you for taking the time to leave such a lovely review. We are so glad to hear your apartment home is a great fit and that you have been enjoying the community at Oaks Hackberry Creek. We can't thank you enough for being a part of our community. Always feel free to reach out to the office if there is anything we can do to make your stay even more enjoyable. Have a great day!
                                    Review Author Icon

                                    B._L329

                                    Resident 2012 - 2022

                                    11/21/2022

                                    Horrible Management and DON'T RECOMMEND LIVING HERE

                                    HORRIBLE MANAGEMENT AND DO NOT RECOMMEND LIVING HERE. I had an issue with the air conditioner unit not working properly and started leaking something through the vents which gave me symptoms. When the AC first stopped working during the summer, they did maintenance but AC… See More>
                                      Manager

                                      11/21/2022

                                      Oaks Hackberry Creek
                                      Thank you for taking the time to provide a review for our community. It appears you’re dissatisfied with the staff response and level of maintenance service concerning your AC unit. The customer experience is a priority at Oaks Properties, and we strive to provide unmatched service. We invite you to contact our Vice President over the Texas Region at 469.986.7605. She will address your concerns and work with you to put a plan together that best accommodates your needs.

                                      Updated Review

                                      Review Author Icon

                                      Resident 774191

                                      Verified Resident 2020 - 2022

                                      11/16/2022

                                      My husband and I moved in May of 2020 ( 1st wave of Covid) and it was smooth and great! The area is great, the complex is great, the staff is great! No complaints here!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

                                        Manager

                                        11/17/2022

                                        Oaks Hackberry Creek
                                        Thank you so much for your lovely 5-star review! We are so glad to hear we were able to provide a smooth transition during an uncertain time. Please feel free to reach out to the office in the future if there's anything we can do to make your stay even more enjoyable.

                                        Updated Review

                                        Review Author Icon

                                        Resident 859843

                                        Verified Resident 2014 - 2022

                                        11/15/2022

                                        Overall a good experience. The maintenance and cleaning staff are amazing and take pride in their work and the community. The community has declined some with less security at the gates. There used to be the gate and a swing arm that helped stop people… See More>
                                          Manager

                                          11/17/2022

                                          Oaks Hackberry Creek
                                          Thank you for your feedback on the community. We appreciate hearing where we are excelling as well as where we have room to improve. It's great to hear you are having great interactions with maintenance and cleaning staff, they are the best! However, we are sorry to hear about the issues you have been facing and hope to correct them as soon as possible. Please reach out to the office or home office at 612.874.1102 and we will do what we can to assist. Have a great day!

                                          Updated Review

                                          Review Author Icon

                                          Resident 812226

                                          Verified Resident 1999 - 2022

                                          11/15/2022

                                          Tremendous office staff turnover. Office staff are usually temp to perm. Not completely trained until permanently hired, which can take months. Those temps that really want the job, those that don't could care less if they give you correct information.

                                            Manager

                                            11/15/2022

                                            Oaks Hackberry Creek
                                            Thank you for taking the time to leave us a review. We're having trouble understanding your specific issue. Please reach out to the office and we will be happy to assist. Have a great day!
                                            Review Author Icon

                                            Resident 1085591

                                            Verified Resident 2022

                                            11/15/2022

                                            My particular apartment is a bit old and could use an interior facelift. But aside from that, the property is very quiet. I feel very safe here. Maintenance and management have been attentive and quick when maintenance needs arise. I'm super impressed overall with this… See More>
                                              Manager

                                              11/17/2022

                                              Oaks Hackberry Creek
                                              Thank you for the wonderful review! We are so glad to hear you have been enjoying the property and having great interactions with staff. We hope you continue to enjoy the property and the beautiful area that surrounds our community. Please reach out to the office in the future if there's anything we can do to assist. Have a great day!

                                              Updated Review

                                              Review Author Icon

                                              Resident 859405

                                              Verified Resident 2016 - 2022

                                              11/15/2022

                                              These are the affordable apartments which are nice clean with gated community. But few things need to be improved in phase 1. Like individual water bill for residents, weather proofing for apartments as they are old now. Also I requested couple of times to have… See More>

                                                Updated Review

                                                Review Author Icon

                                                Resident 840930

                                                Verified Resident 2019 - 2022

                                                11/15/2022

                                                Safe and consistent and always looking out for the community members. I also love how easy the parking situation is especially for visitors. Also the complex is quiet. I never hear loud music or parties going on which is nice.

                                                  Manager

                                                  11/17/2022

                                                  Oaks Hackberry Creek
                                                  Thank you for taking the time to leave such a lovely 5-star review. It is so nice to hear that you have been enjoying the community and finding the complex peaceful and safe. Please reach out to the office in the future if there is anything we can do to make your stay even more enjoyable. Have a great day!

                                                  Updated Review

                                                  Review Author Icon

                                                  Resident 1048615

                                                  Verified Resident 2016 - 2022

                                                  11/15/2022

                                                  Been here about 6-7 years and the Management team was stellar when we first moved in!! When Chris left and ownership kept changing the quality and response time left along with it. Maintenance used to respond within 24 hours and now it takes weeks. It's… See More>
                                                    Manager

                                                    11/17/2022

                                                    Oaks Hackberry Creek
                                                    Thank you for the review. We appreciate your feedback on the community and hope we can resolve any issues with maintenance that you may be currently experiencing. Please feel free to reach out to the office or home office (612.874.1102) and we will be happy to assist. Have a great day!

                                                    Features & Amenities

                                                    Parking
                                                    • Covered Parking
                                                    • Uncovered Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Comments: Cats and dogs allowed. Maximum 2 pets per unit. Call for pet policy and breed restriction details.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Comments: Cats and dogs allowed. Maximum 2 pets per unit. Call for pet policy and breed restriction details.
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Community Center
                                                    • Controlled Access
                                                    • Gym
                                                    • Pool
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                                                    Leasing

                                                    Few apartment communities have the distinction of calling Las Colinas home, and fewer stand out in the crowd. Oaks Hackberry Creek, located in the heart of the Dallas-Fort Worth Metroplex, is a beautifully landscaped apartment community offering a choice of one, two, and three-bedroom apartment homes. Oaks Hackberry Creek also provides residents with two private pools, a guest suite, fitness center, and a clubhouse for your relaxation. Oaks Hackberry Creek reflects our commitment to excellence in providing a quality lifestyle with abundant amenities and superior customer service.
                                                    Show Less
                                                    This community is managed by

                                                    Oaks Properties LLC

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 315 number of votes by renters, Oaks Hackberry Creek is currently rated 4 out of 5 stars.
                                                    Oaks Hackberry Creek is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Oaks Hackberry Creek is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Oaks Hackberry Creek is rated 4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    Oaks Hackberry Creek is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Oaks Hackberry Creek is rated 3/5 stars in our renters neighborhood survey, which is considered below average. The complex is located in a neighborhood with significant safety or desirability concerns, with few access to local attractions and services.
                                                    Oaks Hackberry Creek is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Oaks Properties LLC
                                                    Dogs Allowed
                                                    Comments: Cats and dogs allowed. Maximum 2 pets per unit. Call for pet policy and breed restriction details.
                                                    Cats Allowed
                                                    Comments: Cats and dogs allowed. Maximum 2 pets per unit. Call for pet policy and breed restriction details.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Check Availability

                                                    Oaks Hackberry Creek

                                                    May 2024

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                                                    Oaks Hackberry Creek is an apartment in Irving in zip code 75039. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,757. Nearby cities include Farmers Branch, Euless, Dalla, Coppell, and Emory.

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