We lived here for two years and never missed one rent payment paid all of the payments on time. We were really good tenants. We put our 60 day notice in 11 days late because we were out of town. So they said we had to fulfill a full 60 days even if that means past the end of our lease date. In the end we moved when our lease was up because that is the contract we signed and then had to pay an extra 11 days of prorated rent on that apartment and garage we were no longer living in after we had fullfilled our full 12 month lease. We paid $422.00 for 11 days for an apartment in which we were not living in. I do NOT recommend these apartments they are trying to get extra money out of people. We are not the only tenants that have gone through this type of scandal. tenants deserve to be treated as people and this management doesnt do that. Very heartless management.
Manager
5/28/2019
Oaks Hackberry Creek
As a member of the Oaks Hackenberry Creek community for two years, your feedback means a great deal to us. We're sorry to hear that this happened. Our goal is to stay true to the highest ethical standards and principles through our community management operations. We follow the lease contract when assessing fees and/or charges. We would be happy to speak to you about your specific situation, so please give us a call at 972-409-6000 when you get a moment. Thanks.