Promenade of Valley Creek

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Promenade of Valley Creek

4608 West Northgate Drive, Irving, TX 75062
(237 Reviews)
$1,026 - $2,034/mo
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Floor Plans & Pricing

1 Bedroom

Amelia

1 Bed, 1 Bath | 700 sq. ft.

$1,037 - $1,318

4 Available Units

See Floor Plan Details

Adair

1 Bed, 1 Bath | 689 sq. ft.

$1,026 - $1,056

1 Available Unit

See Floor Plan Details

Addison

1 Bed, 1 Bath | 732 sq. ft.

See Floor Plan Details

2 Bedrooms

Brooklyn

2 Beds, 1 Bath | 864 sq. ft.

$1,239 - $1,292

4 Available Units

See Floor Plan Details

Blake

2 Beds, 2 Baths | 1,100 sq. ft.

$1,350 - $1,735

4 Available Units

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3 Bedrooms

Chlesea

3 Beds, 2 Baths | 1,211 sq. ft.

$1,720 - $1,771

1 Available Unit

See Floor Plan Details

Caroline

3 Beds, 2 Baths | 1,495 sq. ft.

$1,975 - $2,034

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

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Renter Ratings

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Review Ratings

Noise

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Grounds

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Safety

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Office Staff

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Maintenance

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Neighborhood

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Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

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Number of reviews in the past 365 days

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Manager’s Review Engagement

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Percentage of reviews responded to

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Manager’s Review Reply Time

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Average time to respond to reviews

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Promenade of Valley Creek Reviews

(230)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2019 - 2021

1/27/2023

Worst apartment I’ve ever rented

Worst apartment that I ever rented? When I first moved in the tub and bathroom walls were peeling. The kitchen sink drain was rusted so the water was spilling into the bottom cabinet. I paid for pest control. The pest control only came if I… See More >
    Review Author Icon

    anonymous

    Resident 2014 - 2022

    5/18/2022

    Invasive and Unhelpful

    New management is terrible, they now charge us for ridiculous things we never requested. The garbage pickup we pay for NEVER picks our garbage up, and the office doesn’t do anything to fix it. They keep doing renovations that are invasive to our personal space.… See More >
      Review Author Icon

      Fermin_S

      Resident 2021 - 2022

      1/19/2022

      great service. love it here. I recommend. They respond fast. the people in the offive are happy. i am happy to be here. they help me to use the conputer. the parking lot is clean always. soomeone takes the trash

        Review Author Icon

        anonymous

        Resident 2015 - 2016

        10/28/2020

        I moved out of this hellhole 3 years ago and I found out recently that they are committing tax fraud that will have an effect on you rental credit. They have you pay last months rent up front then they charge you after you leave.… See More >
          Manager

          10/30/2020

          Promenade of Valley Creek
          Jalisa, we appreciate you taking the time to provide feedback on our community. We apologize if our level of service has not been to your standards. The team was able to resolve your concern and if there is anything else that you need, please feel free to contact the office. Thank you.
          Review Author Icon

          Resident 755848

          Verified Resident 2020

          3/27/2020

          Maintenance not good in this apartment. Need to train the maintainable properly. They come very late for the repair after the work order is placed in the system. I had put the work order 1 month ago. No body show up until now. I'm still… See More >
            Manager

            3/31/2020

            Promenade of Valley Creek
            Thank you for your feedback. We always take these reviews as a time to see where we can improve with our customer service. Please contact the office so we can know what issues you are currently experiencing. Please note that due to the pandemic we are only conducting emergency work at this time for the safety of our team and residents.
            Review Author Icon

            Resident 751741

            Verified Resident 2017 - 2020

            3/11/2020

            While living here for a couple of years it has been a pleasant situation, very quiet and peaceful calm at night nobody loitering around everybody is some what friendly. The units are constantly being groomed by landscapers and every morning you will see personnel picking… See More >
              Manager

              3/19/2020

              Promenade of Valley Creek
              Thank you for positive feedback. We truly appreciate you a as a resident. Thank you for choosing Promenade at Valley Creek as your home.
              Review Author Icon

              Resident 747893

              Verified Resident 2020

              2/26/2020

              Property Manager is was nice and worked with us when we have the issue with new apt and help to find us the new units in the same day which was so much helpful. I'm really thankful with her work and satisfied with her service.

                Manager

                2/28/2020

                Promenade of Valley Creek
                Thank you for your positive feedback. Thank you for choosing Promenade at Valley Creek as your home.
                Review Author Icon

                Resident 744715

                Verified Resident 2020

                2/14/2020

                Yes it is good to find apartment from They give lot of options. Also we can find various ratings and features of the apartment. It also gives idea about how to move your stuffs and helps if needed.

                  Manager

                  2/28/2020

                  Promenade of Valley Creek
                  Thank you so much for your positive review. Thank you for choosing Promenade at Valley Creek as your home.
                  Review Author Icon

                  Resident 743597

                  Verified Resident 2020

                  2/10/2020

                  Closest apartment property to the DFW Airport and right in the middle of the metroplex area. Easy access to major highways and several schools, retail and restaurant options. The property is well maintained. There is security at night and trash pickup service.

                    Manager

                    2/11/2020

                    Promenade of Valley Creek
                    Thank you for 4 star review and thank you for choosing Promenade at Valley Creek as your home. We hope that you continue to stay with us for a long time to come.

                    Updated Review

                    Review Author Icon

                    Resident 742243

                    Verified Resident 2019 - 2020

                    2/5/2020

                    It sucked I lived in these apartments for some years now. The staff is horrible, not friendly at all. I'm over these apartments. We have a roach problem, that they claim they sprayed for it only got worse.

                      Manager

                      2/11/2020

                      Promenade of Valley Creek
                      Our apologizes that we have not met your expectations; we do have a new office team. It is our hope that you will go visit with them and I am certain you will be pleasantly pleased. We also have a new exterminating company. Please call the office and let us know how we can help you.
                      Review Author Icon

                      Resident 741711

                      Verified Resident 2020

                      2/4/2020

                      The amenities package includes a wonderful amount of services! Trash service, internet, TV, ect I love it! Community and place are clean and pleasant! I would recommend it here to anyone looking for a really good place to live. Neighbors are quite pets… See More >
                        Manager

                        2/11/2020

                        Promenade of Valley Creek
                        Thank you for the positive feedback and thank you for choosing Promenade at Valley Creek as your home. Let us know if we can do anything .
                        Review Author Icon

                        anonymous

                        prospectiveVisited 2020

                        1/31/2020

                        The lady in the office is a very rude lady forget this property got denied over something I don't know about please do yourself a favor and not apply for this apartments because you may lose your money please don't apply.… See More >
                          Manager

                          2/11/2020

                          Promenade of Valley Creek
                          Our apologizes if we did not meet your expectations. We use a third party company to determine our approval on all applicants that apply. Please let us know if we can assist you in getting a copy of your credit report due to your denial status.
                          Review Author Icon

                          Resident 739796

                          Verified Resident 2020

                          1/27/2020

                          They didn't have all the keys (gate, mailbox and gym) ready at move in. Apartment didn't appear to be completely clean. Paying for valet trash but they never gave me a trash can. It's been a few days and still haven't heard back

                            Manager

                            2/11/2020

                            Promenade of Valley Creek
                            Please contact the office right away so we can provide you with access to the fitness center as well as trash can so you can take advantage of the door to door trash pickup service that we provide.
                            Review Author Icon

                            Resident 737976

                            Verified Resident 1999 - 2020

                            1/21/2020

                            At first it was nice the this management company came in. It has gone downhill since. They drag their feet getting anything done. The clubhouse pool has been closed for two seasons. ADA walkway to mailboxes blocked by locked gate. They just don't seem to… See More >
                              Manager

                              1/21/2020

                              Promenade of Valley Creek
                              Thank you for sharing your feedback. We always take these opportunities to help our teams improve in areas where we are falling short. We will address the walkway as well as the pool. Our pools are open year round and we will make sure this is adhered to at Promenade at Valley Creek.
                              Review Author Icon

                              Resident 737642

                              Verified Resident 2018 - 2020

                              1/20/2020

                              These have been the worst apartments I have ever lived in. They do not fix anything. My apartment was not made ready when i moved in and still isn't. My microwave shuts my entire apartment down and it's been months with the same issue. Maintenance… See More >
                                Manager

                                1/21/2020

                                Promenade of Valley Creek
                                Thank you for taking the time to post a review. We like to use these as a learning tool to improve. We do have a new management team in the office. Please contact the office as soon as you can so we can your maintenance issues handled so you are able to use your microwave.
                                Review Author Icon

                                Resident 735862

                                Verified Resident 2015 - 2020

                                1/13/2020

                                I've my share of problems, but nothing major like this weekend when my toilet was backing up in my tub, I sent a message on the app on 1/10/20 @7:00 In the morning, and I also followed up with the clerk at the apartment.… See More >
                                  Manager

                                  1/14/2020

                                  Promenade of Valley Creek
                                  Thank you for sharing your feedback. Our apologizes for the confusion. Please contact the office if the problem is not resolved.
                                  Review Author Icon

                                  Resident 732349

                                  Verified Resident 2018 - 2019

                                  12/30/2019

                                  I hate this place. The staff don't care at all about the residents. Our ceiling was falling down on us over Christmas, our baby's FIRST Christmas, even though I reported it at 10am on their last regular hour office day before the holidays. Called the… See More >
                                    Manager

                                    12/30/2019

                                    Promenade of Valley Creek
                                    My sincerest apology that we did not promptly respond to your emergency. We will certainly look into this and see where the communication failure happened. Please contact the office immediately so we can resolve this issue.
                                    Review Author Icon

                                    Resident 722090

                                    Verified Resident 2019

                                    11/29/2019

                                    So far its good. I hope to settle in time & hope things go well. I like being close to the airport - reminds me of back home where i grew up. At this time i dont have much to say about the complex as i… See More >
                                      Manager

                                      11/30/2019

                                      Promenade of Valley Creek
                                      Thank you for the great review! We hope you love living here at Promenade at Valley Creek, please let us know if there is anything we can do for you in the future!
                                      Review Author Icon

                                      Resident 720627

                                      Verified Resident 2018 - 2019

                                      11/23/2019

                                      Don't move here. We have had so many maintenance issues. They take forever to fix them or they don't get fixed. Theres a roach problem also. We've never had roaches and we were told that it was probably because it was summer. We still have… See More >
                                        Manager

                                        11/24/2019

                                        Promenade of Valley Creek
                                        Our apologizes that we failed to meet your expectations. I encourage you to contact the property manager so we can help resolve your issues.
                                        Review Author Icon

                                        Resident 711471

                                        Verified Resident 1999 - 2019

                                        10/29/2019

                                        My experience here has been good. The Mgmt Team is are to work with you and the Maintenance Team the same. The location of this Apt Complex is convenient to DFW Airport, Baylor, Scott and White Hospital. As well as Local Groceries,… See More >
                                          Manager

                                          10/29/2019

                                          Promenade of Valley Creek
                                          Thank you for the 5 star review! We are so happy to hear that you love living at Promenade at Valley Creek! Please let us know if you need anything in the future.
                                          Review Author Icon

                                          Resident 705040

                                          Verified Resident 2019

                                          10/9/2019

                                          Everyone is polite. The community is very quiet. I absolutely LOVE the valet trash and the washer and dryer already included. The partnership with SB was GENIUS!! The Staff made me feel like family from the time I viewed the property to the time I… See More >
                                            Manager

                                            10/10/2019

                                            Promenade of Valley Creek
                                            Thank you so much for the 5 star Review! Please let us know if there is anything we can do for you in the future.
                                            Review Author Icon

                                            Resident 705036

                                            Verified Resident 2015 - 2019

                                            10/9/2019

                                            When things are not working inside the apartment, maintenance never come to fix it. I have so many things that are not working and they know, they just don't come to fix it. They need to change the staff and improve the maintenance.

                                              Manager

                                              11/1/2019

                                              Promenade of Valley Creek
                                              Our apologizes that we failed to meet your expectations. I encourage you to contact the property manager so we can help resolve your issues.
                                              Review Author Icon

                                              Resident 702344

                                              Verified Resident 2015 - 2019

                                              10/2/2019

                                              I wish it was more quiet by my apartment. . A lot of people walking around all the time . Making me write more than I want to is making me mad this is stupid, needing to use 200 characters . Think… See More >
                                                Manager

                                                10/3/2019

                                                Promenade of Valley Creek
                                                Thank you so much for the review! We are so happy that you enjoy living here! Please let me know if I can do anything for you in the future.
                                                Review Author Icon

                                                Resident 699197

                                                Verified Resident 2019

                                                9/24/2019

                                                I've lived in this complex on 3 separate occasions now and I will not be moving to any other complex. You have everything you need here and the staff is friendly and professional. So glad to be back at the promenade of valley creek!

                                                  Manager

                                                  10/1/2019

                                                  Promenade of Valley Creek
                                                  Thank you so much for the review! We are so happy that you enjoy living here! Please let me know if I can do anything for you in the future.
                                                  Review Author Icon

                                                  Resident 695843

                                                  Verified Resident 2019

                                                  9/16/2019

                                                  Great customer service, friendly staff, all questions were answered. They gave me a reasonable price, apt and keys were ready on move in date. Apt was clean, neighborhood seems calm. Cable and internet included was a BIG plus!

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer
                                                    • Washer/Dryer Connections
                                                    Parking
                                                    • Covered Parking
                                                    • Off Street Parking Available
                                                    • Yard
                                                    Pets
                                                    • Cats Allowed
                                                      Fee: $400. Rent: $20. Pet Limit: 2
                                                      Less Info
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                                                    • Dogs Allowed
                                                      Fee: $400. Rent: $20. Pet Limit: 2
                                                      Less Info
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                                                    Other
                                                    • Additional Storage
                                                    • Air Conditioning
                                                    • Black Appliances
                                                    • Breakfast Bar
                                                    • Business Center
                                                    • Carpet
                                                    • Clubhouse
                                                    • Co-working Spaces
                                                    • Coffee Bar
                                                    • DishWasher
                                                    • Dog Park
                                                    • Electric Range
                                                    • Energy Saving Solar Screens
                                                    • Fitness Center
                                                    • Green Friendly Community
                                                    • Grilling Area
                                                    • High Ceilings
                                                    • High-Speed Internet
                                                    • In-sink Kitchen Disposal
                                                    • Keyless Entry
                                                    • Kitchen Pantries
                                                    • Large Closets
                                                    • Linen Closets
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Patio
                                                    • Pet-Friendly Community
                                                    • Pool
                                                    • Public Transportation
                                                    • Refrigerator
                                                    • Short Term Lease Available
                                                    • Smart Lock with Keyless Entry
                                                    • Smart Thermostats
                                                    • Social Wellness Programs
                                                    • Stainless Steel Appliances
                                                    • Sundeck
                                                    • USB Outlets
                                                    • Valet Trash Service
                                                    • Vinyl Flooring
                                                    • Yoga Studio
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                                                    Leasing

                                                    The Landings at Northgate Apartments is the apartment you ve been looking for in Irving, TX. With comfortable one-, two-, and three-bedroom homes complete with washers and dryers, large closets, and patios, you re guaranteed to find a place to live with a lifestyle to love. What s more, as a member of the community, you ll also have access to a dog park and two swimming pools. Find a home at The Landings at Northgate Apartments, where living more is the new standard.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Thursday: 10:00 AM - 06:00 PM
                                                    • Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    BH Management Services, Inc.

                                                    D+
                                                    D+
                                                    Communities
                                                    241

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Who manages Promenade of Valley Creek ?
                                                    BH Management Services, Inc.
                                                    What is the pet policy at Promenade of Valley Creek ?
                                                    Cats Allowed
                                                    Fee: $400
                                                    Rent: $20
                                                    Pet Limit: 2
                                                    Dogs Allowed
                                                    Fee: $400
                                                    Rent: $20
                                                    Pet Limit: 2
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Check Availability

                                                    Promenade of Valley Creek

                                                    March 2024

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                                                    Promenade of Valley Creek is a 689 - 1,495 sq. ft. apartment in Irving in zip code 75062. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,026 - $2,034. Nearby cities include Farmers Branch, Euless, Coppell, Emory, and Grapevine.

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