The Brandt

The Brandt

(248 Reviews)
3950 North Story Road, Irving, TX 75038
$1,260 - $2,335/mo

Floor Plans & Pricing

1 Bedroom

A1

1 Bed, 1 Bath | 632 sq. ft.

$1,260 - $2,180

10 Available Units

A3

1 Bed, 1 Bath | 885 sq. ft.

$1,310 - $2,230

4 Available Units

A2

1 Bed, 1 Bath | 766 sq. ft.

$1,330 - $2,200

3 Available Units

A4

1 Bed, 1 Bath | 956 sq. ft.

$1,360 - $1,870

2 Available Units

2 Bedrooms

B2

2 Beds, 2 Baths | 1,045 sq. ft.

$1,720 - $2,335

2 Available Units

B1

2 Beds, 2 Baths | 1,015 sq. ft.

$1,700 - $2,230

1 Available Unit

Disclaimer: Special, prices and availabilities subject to change.

Ratings & Reviews

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B-
B-

Renter Ratings

C

Noise

2.7

Grounds

2.8

Safety

3.0

Office Staff

1.5

Maintenance

2.0

Neighborhood

3.5

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B

Number of reviews in the past 365 days

12

Manager’s Review Engagement

A-

Percentage of reviews responded to

83.33%

Manager’s Review Reply Time

B-

Average time to respond to reviews

32.75 days

Verified Residents
Reviews with the Verified Badge are from residents surveyed directly from the community, ensuring reviews are from real residents!

Reviews

(248)

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  • Recently Lived In
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anonymous

Resident 2017 - 2021

6/21/2021

Honestly i have lived here for couple of years now and so far has been great. I like the girls they have help me in so many ways specially with my packages . Yes sometimes the water turn off because of plumbing issues (people getSee More >
Manager

7/20/2021

The Brandt
Thank you for taking the time to review our apartments. We appreciate your positive feedback and are so happy t hear that you love calling Brandt your home.
Avatar

anonymous

Resident 2018 - 2021

4/7/2021

I lived at The Brandt for 2 years. They are pretty much slum lords. If anyone is having a problem with The Brandt, just contact Western Wealth Capitol, they are the company that owns them. The office itself will not be any help with anySee More >
Avatar

Geunia17

Resident 2021

2/26/2021

This is the worse place to live! This place is filled with roaches and no one in the office cares about the issue. I have lived at the Brandt since December 2020 and here it is February 2021 and I still have a roach problem.See More >
Avatar

anonymous

Resident 2020 - 2021

2/21/2021

Roaches, Roaches, Roaches and more Roaches! I never in my wildest dreams imagined living like this. I clean incessantly and have completely stopped cooking. I only eat cold foods and takeout to avoid them crawling in the kitchen but nothing works! I have had allSee More >
Manager

3/4/2021

The Brandt
It's upsetting to hear that you did not receive the top-notch service we strive to provide. Unfortunately, we were unable to locate you in our system as a leaseholder or occupant. Please reach out to us at (972) 255-3445 at your earliest convenience so we can work towards a resolution.
Avatar

anonymous

Resident 2020 - 2021

2/16/2021

it was all very OK until move out. you won't get your deposit back. you will owe money. when i moved out i was charged for 3 months of water bills, despite having paid my utilities every month. i was also double-charged $70 (yes, that'sSee More >
Manager

3/4/2021

The Brandt
It's upsetting to hear that you did not receive the top-notch service we strive to provide. Unfortunately, we were unable to locate you in our system as a leaseholder or occupant. Please reach out to us at (972) 255-3445 at your earliest convenience so we can work towards a resolution.

Updated Review

Avatar

anonymous

Resident 2014 - 2020

1/19/2021

In April of 2014, I moved into Shadows of Cottonwood. It went through two management companies before CAF Management took over in late 2017. The first order of business was attempting to raise rent by $250 and leaving notices of things they would no longerSee More >
Manager

2/2/2021

The Brandt
Anonymous, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (972) 255-3445. We look forward to hearing from you.
Avatar

anonymous

prospectiveVisited 2021

1/6/2021

Not LGBT friendly. Judgmental from the moment I walked up to the window. Jacki acted clueless to prior phone conversations and I asked Lori to view an apartment and she brought me out an iPad. Won’t be renting here.See More >
Manager

2/2/2021

The Brandt
Anonymous, we deeply regret to learn about the situation you have described. We take our residents' comments very seriously and would appreciate the chance to look into this further. If you are willing to give us another chance, please reach out to us at (972) 255-3445 to speak to our manager directly.
Avatar

[email protected]

Resident 2020

12/8/2020

By far the most janky place I've ever lived. I've only been here two weeks and I HATE IT HERE!!!!! Maintenance is a joke they did a rush job to get my apartment ready and manager said that she didn't walk through the apartment becauseSee More >
Manager

1/4/2021

The Brandt
[email protected], we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (972) 255-3445. We look forward to hearing from you.
Avatar

Holly_M814

Resident 2020

10/21/2020

You move here for luxury only to find black mold, plumbing issues, and every pest issue you can think of. The office staff is very rude, they will rebuttal and argue everything instead of giving it or sending pest control.

Manager

11/3/2020

The Brandt
We're dismayed to read that your stay here in the community wasn't to your liking. We take pest issues very seriously - residents are always welcome to discuss solutions with us. We'd like the chance to improve upon our original communication moving forward, so we encourage you to reach out to us directly at (972) 255-3445 or stop by to talk about any additional feedback you may have, thank you.
Avatar

anonymous

Resident 2020

9/17/2020

Roaches, Roaches, Roaches and more Roaches! I never in my wildest dreams imagined living like this. I clean incessantly and have completely stopped cooking. I only eat cold foods and takeout to avoid them crawling in the kitchen but nothing works! I have had allSee More >
Manager

9/20/2020

The Brandt
We're dismayed to read that your stay here in the community wasn't to your liking. We take pest issues very seriously - residents are always welcome to discuss solutions with us. We'd like the chance to improve this ongoing issue moving forward, so we encourage you to reach out to us directly at (972) 255-3445 or stop by to talk about any additional feedback you may have, thank you.
Avatar

anonymous

Resident 2008 - 2020

8/18/2020

Guide to living at the Brandt Apartments. If you are planning to move into the Brandt Apartments there are a few things you will need to be prepared. How feel about Bugs? If you are OK with them and enjoying sharing your personal space withSee More >
Manager

9/4/2020

The Brandt
Hi Cynthia, our office has be in touch with you to resolve the issues you have mentioned and provided pictures of. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Avatar

anonymous

Resident 2016 - 2020

8/12/2020

How log to fix a simple maintenance issue?! We called about our kicthen drain two weeks ago. Two weeks! We've been calling every other day since, following up - and nothing. Nothing except the same practiced, insincere spiel: We logged your issue into our system,See More >
Manager

8/15/2020

The Brandt
Thanks for taking the time to leave us your feedback. We strive for five-star customer service here, so we're disappointed to learn we've failed to hit the mark with you. We'd love for a chance to change your perception of our community. Please contact us at (972) 255-3445 so we can work with you to make this right.
Avatar

anonymous

Resident 2020

5/28/2020

This is on response on the review dates 5/14/20 from Brandt Management team. Myself and many others have moved because of the bad living conditions at Brandt. You asked me to call and come by to resolve this because you are "dismayed " Well, ISee More >
Manager

5/14/2020

The Brandt
We're dismayed to read that your stay here in the community wasn't to your liking. We take pest issues very seriously - residents are always welcome to discuss solutions with us. We'd like the chance to improve upon our original communication moving forward, so we encourage you to reach out to us directly at (972) 255-3445 or stop by to talk about any additional feedback you may have, thank you.
Avatar

anonymous

Resident 2019 - 2020

4/27/2020

DO NOT MOVE IN HERE. Unless you like having your money stolen. My husband and I have recently vacated the Brandt after living there for 13 months. Although the facility is not terrible, the staff is unhelpful. We had a good experience with one ofSee More >
Manager

4/29/2020

The Brandt
It's upsetting to hear that you did not receive the top-notch service we strive to provide. We can definitely understand your frustration and would like to speak further. Unfortunately, we were unable to locate you in our system as a recent leaseholder or occupant. Please reach out to us at (972) 255-3445 at your earliest convenience so we can work towards a resolution. We hope to hear from you.
Avatar

anonymous

Resident 2019 - 2020

3/4/2020

You should really read all the reviews and take head to them before you move into these apartments. My kids live here and they have had nothing but problems with management and maintenance not being helpful at all to the living conditions of the apartment.See More >
Manager

4/1/2020

The Brandt
It's upsetting to hear that you did not receive the top-notch service we strive to provide. Unfortunately, we were unable to locate you in our system as a leaseholder or occupant. Please reach out to us at (972) 255-3445 at your earliest convenience so we can work towards a resolution.
Avatar

anonymous

prospectiveVisited 2019

10/29/2019

This apartment complex completely lied about the available unit, the remodel and did not communicate all the way up until 3 days before move in when we reached out to them. How do you not have an apartment ready that you leased to someone.

Avatar

Dinorah_Ian_Andre

prospectiveVisited 2019

10/16/2019

Out of three apartment properties my sons and I visited yesterday, the best one was, without a doubt, The Brandt! As we walked into the leasing office, Landon Bacy welcomed us and gave us a comprehensive description of the amenities, floor plans, options The BrandtSee More >
Manager

11/6/2019

The Brandt
Hi, Dinorah_ian_andre. We appreciate your feedback about the staff, as we always strive to deliver the best experience to all of our valued residents! We are thrilled to know your experience at The Brandt has been a positive one. We hope that it continues this way and encourage you to let us know if there's anything else we can do to make your home more comfortable! - The Team at The Brandt
Avatar

anonymous

Resident 2017 - 2019

7/5/2019

This will be my second year living here and I absolutely love it! The staff is super friendly and the new upgrades are fantastic. Love the amenities and all the resident events they throw for us. I would definitely recommend to any one searching forSee More >
Avatar

anonymous

Resident 2019

4/30/2019

I moved here on 26 April, took a 2 bhk apartment. When we were looking they showed us a different apartment, saying that they are getting the actual apartment ready. If we do not book this, the rent will increase. So just look at thisSee More >
Avatar

Frankie_C

Resident 2018 - 2019

4/24/2019

I would like to said, This apart complex for the money is just a waste of money, my son apart got flood it four times and still they don't do anything to correct the situation. I'm a Active Duty Military (ARMY) and the support iSee More >
Avatar

Kenneth_C628

Resident 2009 - 2019

3/26/2019

Vanessa Lopez does a great job customer service is very hard at times but she has been great dealing with tough issues and she always takes care of my issues . Great amenities and close to area event . .

Avatar

badbbilly

Resident 2019

3/21/2019

The leasing staff is really good and efficient, especially Vanessa Lopez, who worked with me from Nevada and helped me relocate to the Brandt in Texas, without any issues. They are constantly upgrading the facilities (office and workout recreation areas and the two main poolsSee More >
Avatar

rrcavazos59

Resident 2019

3/21/2019

I love this community because the staff is excellent,especially Assistant manager Iris Flores and her staff, Vanessa Garza,Vanessa Lopez,Isabell Perry, they really care about the tenants. If I have an issue they will attend to it immediately. I will continue to live here because ofSee More >
Avatar

anonymous

Resident 2018 - 2019

3/20/2019

The Brandt feels private with great access to entertainment and and restaurants. The place has ample parking slots and the apartment included washer + dryer. The office staff including Vanessa are very friendly and attentive.

Avatar

mmeacham

Resident 2015 - 2019

1/25/2019

The entire staff has been nothing but great to me the past 4 years I have lived here. I really appreciate that they remember me and always have a smile on their face. A few of the girls have been there for as long asSee More >

Features & Amenities

Laundry
  • Brand New Washers and Dryers
  • Laundry On-Site
  • Washer/Dryer
  • Washer/Dryer Connections
Parking
  • Enclosed Private Yards
Pets
  • Cats Allowed
  • Dogs Allowed
Other
  • Additional Storage
  • Air Conditioner
  • BBQ and Picnic Area
  • Balcony or Patio
  • Barn Doors
  • Carpet
  • Ceiling Fan
  • Cyber Cafe with WiFi
  • Digital Thermostats
  • DishWasher
  • Disposal
  • Dog Park and Pet Wash Station
  • Energy and Water Efficient Appliances
  • Faux Wood Floors
  • Fireplace
  • Fitness Center
  • Granite Countertops
  • Kitchen Islands
  • Large Closets
  • Lifesize Chess
  • On-Site Maintenance
  • On-Site Management
  • Outdoor Movie Theater
  • Package Receiving Service
  • Playground
  • Premium Community Grills
  • Premium Flooring
  • Private Balcony
  • Public Transportation
  • Recycling Program
  • Refrigerator
  • Renovated Gym and Clubhouse Areas
  • Stainless Steel Appliances
  • Three Premium Swimming Pools
  • Tiled Backsplash in Kitchen
  • Track Lighting Available
  • Walk In Closets
  • Wheelchair Access Available
  • Window Coverings
  • Wood Floors
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Leasing

Tucked away in Cotton Valley between Cottonwood Valley Golf Course and Cottonwood Park, your new apartment at The Brandt embodies elegance while staying grounded in the beautiful North Texas terrain that surrounds it. Your new home in Irving, Texas is convenient to Four Seasons Resort and Club Dallas at Las Colinas, Jack E. Singley Academy, Victoria Park, and other area attractions. Hit the town to enjoy nearby shopping, dining, and entertainment, or stay in and enjoy your home's fireplace, beautiful views, and high ceilings. The surrounding tree-lined streets bring you home to luxurious apartment features and community amenities at The Brandt. Our Apartments feature efficient appliances, a dishwasher, extra storage, a balcony or patio, washer and dryer connections, skylights, and stunning views. Our community includes a swimming pool with sundeck, yoga room, spa, covered parking, a dog park, and a 24-Hour Fitness Gym.

Office Hours

  • Sunday: Closed
  • Monday - Friday: 08:30 AM - 05:30 PM
  • Saturday: 10:00 AM - 05:00 PM
This community is managed by

Western Wealth Communities

B
B
Communities
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Questions & Answers (0)

Frequently Asked

What are noise levels like at The Brandt ?
The community is rated 2.7/5 stars, which is considered having moderate noise levels on average.
How satisfied are residents with the upkeep and overall appearance of the grounds at The Brandt ?
The community is rated 2.8/5 stars, signifying moderate satisfaction on average.
How safe is The Brandt ?
The community is rated 3/5 stars, which is considered being moderately safe on average.
How satisfied are residents with the neighborhood
The community is rated 3.5/5 stars, signifying much satisfaction on average.
How effective was the maintenance team when resolving your problem?
The community is rated 2/5 stars, which is considered being slightly effective on average.
How often does management engage with reviews?
Managers have responded to 83.33% of their community reviews in the past year.
How quickly does management engage with reviews?
Managers have replied within 32.75 days to their community reviews in the past year.
Who manages The Brandt ?
Western Wealth Communities
What is the pet policy at The Brandt ?
Cats Allowed
Dogs Allowed
What types of floor plans are available?
1 Bed, 1 Bath
2 Beds, 2 Baths

Contact Property

The Brandt

July 2021

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Beds

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Baths

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The Brandt is a 632 - 1,045 sq. ft. apartment in Irving in zip code 75038. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,260 - $2,335. Nearby cities include Farmers Branch, Euless, Emory, Coppell, and Grapevine. 75016, 75062, 75039, 75039, and 75309 are nearby zips.