The Oaks at Valley Ranch
#8,193 #34 #1,361

What is epIQ?

The Oaks at Valley Ranch

9519 East Valley Ranch Pkwy, Irving, TX 75063
(414 Reviews)
$1,250 - $5,312/mo

Floor Plans & Pricing

1 Bedroom

A1

1 Bed, 1 Bath | 575 sq. ft.

$1,250 - $2,987

5 Available Units

See Floor Plan Details

A2

1 Bed, 1 Bath | 681 sq. ft.

$1,272 - $3,149

5 Available Units

See Floor Plan Details

A3

1 Bed, 1 Bath | 758 sq. ft.

$1,360 - $3,504

5 Available Units

See Floor Plan Details

A4

1 Bed, 1 Bath | 820 sq. ft.

$1,451 - $3,440

4 Available Units

See Floor Plan Details

A5

1 Bed, 1 Bath | 986 sq. ft.

$1,580 - $2,834

1 Available Unit

See Floor Plan Details

2 Bedrooms

B2

2 Beds, 2 Baths | 1,096 sq. ft.

$1,751 - $4,624

5 Available Units

See Floor Plan Details

B3

2 Beds, 2 Baths | 1,235 sq. ft.

$1,876 - $4,894

5 Available Units

See Floor Plan Details

B4

2 Beds, 2 Baths | 1,630 sq. ft.

$1,976 - $5,312

2 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B
B

Renter Ratings

C

Review Ratings

Noise

3.3

Grounds

2.3

Safety

2.3

Office Staff

2.1

Maintenance

2.2

Neighborhood

3.7

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

60

Manager’s Review Engagement

B

Percentage of reviews responded to

73.33%

Manager’s Review Reply Time

C

Average time to respond to reviews

41.5 days

View Community Timeline
View Community Timeline

The Oaks at Valley Ranch Reviews

(408)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1251471

Verified Resident 2021 - 2024

5/16/2024

I am not happy with this community. Management is not helpful, the team in the office does not like to help people. I've had many issues in the past it took forever for them to fix it. My fridge has been broken for about… See More>
    Review Author Icon

    Resident 1250641

    Verified Resident 2023 - 2024

    5/12/2024

    When I moved in, the water pressure in the bathroom sink was so low, it was barely a trickle. It took them two months (and several follow ups) to fix it. The bathtub resurfacing is old and peeling all over and they refuse to fix… See More>

      Updated Review

      Review Author Icon

      Resident 1133211

      Verified Resident 2021 - 2024

      4/22/2024

      I love the unit. It is spacious and has ample storage. I think the landscaping & lighting could be improved, especially at entries. Management could be better at communication regarding changes such as the package locker which I didn't know about… See More>

        Updated Review

        Review Author Icon

        Resident 1122547

        Verified Resident 2022 - 2024

        4/13/2024

        Water is always a problem in this community. They plan to cutoff water only on weekends & simply say an immediate leak found. I repeat again water shutoff are planned & shutoff on weekends. There was time we were with no water for couple of… See More>
          Review Author Icon

          Resident 1241040

          Verified Resident 2022 - 2024

          4/4/2024

          The safety of the community is wonderful. However pest control is terrible. I have been living with an infestation and pest control has done nothing helpful. I have given up and cannot wait to move out

            Manager

            4/8/2024

            The Oaks at Valley Ranch
            Our team appreciates you sharing your observations with us. We understand the importance of pest control in our community, and we would like to speak with you directly about any concerns you have. Please visit our office or call us at your earliest convenience.
            Review Author Icon

            Resident 1237532

            Verified Resident 2019 - 2024

            3/23/2024

            Living here has been nothing short of a bad dream. Foundation issues has created uneven flooring. My doors do not properly seal closed so pest walk right in multiple times a day. Incorrect billing processes that the management will acknowledge but will not correct. Maintenance… See More>
            Manager

            4/3/2024

            The Oaks at Valley Ranch
            Hello, thank you for reviewing. At the heart of our team's commitment to serving our community is our dedication to making sure you feel your needs are met. We are discouraged to learn of any issues with your doors, or any delayed repairs to your home. Please reach out by phone or visit our office at your earliest convenience.
            Review Author Icon

            anonymous

            Resident 2021 - 2024

            3/19/2024

            Trash management team

            Roaches everywhere in my apartment since December last year. Now is almost the end of March. If you like living with roaches or bugs, here is the right place. And if you don't need hot water, here is the right place. Management team is the… See More>
              Manager

              4/3/2024

              The Oaks at Valley Ranch
              Hello, thank you for reaching out. Maintaining a pest-free community is very important to us, so it is disappointing to see your comments. Would you please call us or visit our office so we can better address your review? We appreciate your time.
              Review Author Icon

              Resident 1232692

              Verified Resident 2023 - 2024

              3/7/2024

              Experience has been terrible so far. Water is turned off atleast twice a week, main office never responds, apartments are super run down and bug infested. I made the mistake if signing a 14 month lease but can't wait to leave

                Manager

                3/11/2024

                The Oaks at Valley Ranch
                Thank you for choosing our community as your home. We hope to create a relaxing and comfortable environment for our residents and are concerned to hear that you have not been satisfied with your experiences so far. Please call or come by the office soon so we can help address your concerns and discuss a possible pest solution with you. Our team looks forward to restoring your happiness.
                Review Author Icon

                Resident 1232632

                Verified Resident 2013 - 2024

                3/7/2024

                It's terrible. Been through many ownership groups and they are all the same. There are big cracks in the walls. Showers are terrible toilet keep running. Water is always turned off. Apartment has not been updated in years.

                  Manager

                  3/11/2024

                  The Oaks at Valley Ranch
                  Our team strives to provide exceptional service to our residents, so thank you for highlighting some areas of improvement for us. We would love to talk to you further about your concerns, so please call or come by our office when you can. We look forward to restoring your happiness.
                  Review Author Icon

                  Resident 496386

                  Verified Resident 2022 - 2024

                  3/4/2024

                  Not worth the price of rent! Renovations, but still old apartments. Water is always being shut off for repairs. Mandatory charges you should have a choice for. Been without a/c for over 6 months. Definitely not worth the money.

                    Manager

                    3/11/2024

                    The Oaks at Valley Ranch
                    Hello, thank you for your candid review. We understand the importance of clear communication and prompt repairs, so our team would like to discuss any issues in your home with you directly. Would you please call us or visit our office at your earliest convenience? We appreciate your time.
                    Review Author Icon

                    Resident 1230502

                    Verified Resident 2023 - 2024

                    2/29/2024

                    The apartment I am renting is fine, minus the kitchen pantry it's missing according to the Floorplan. As for the property management here, it's been a horrendous experience. They very rarely if ever follow up on issues, maintenance requests are consistently closed without actually being… See More>
                      Manager

                      3/11/2024

                      The Oaks at Valley Ranch
                      Hello, thank you for sharing your observations. We value your time and your well-being, so we are sorry to hear about a missed appointment regarding your concerns about lighting. Would you please visit our office or contact us by phone at your earliest convenience? We look forward to speaking with you.
                      Review Author Icon

                      Resident 1229655

                      Verified Resident 2022 - 2024

                      2/26/2024

                      I enjoy the quite, slow pace of this community. Rarely are there disturbances or noises from residents. Nothing but friendly noises like kids laughing or bike bells. It's wonderful to spend time on my patio and enjoy the sounds of birds and read. I love… See More>
                        Manager

                        2/29/2024

                        The Oaks at Valley Ranch
                        Our team appreciates you sharing the many wonderful reasons you feel so at home in our community! We are delighted to know that our peaceful and friendly atmosphere serves you so well. Thank you for your review.

                        Updated Review

                        Review Author Icon

                        Resident 1102800

                        Verified Resident 2017 - 2024

                        2/17/2024

                        The area is great, and the community is nice and quiet. The buildings are older, and some of them could stand to be updated. But overall, I really like the community that exists here. I've been here for over five years now.

                          Manager

                          2/19/2024

                          The Oaks at Valley Ranch
                          Our team is honored to have you as a long-term resident! Thank you for taking the time to let us know how much you value the peaceful atmosphere and ideal location we have to offer. We will be sure to discuss your feedback as a team, but please do not hesitate to reach out if there is more you would like to share.
                          Review Author Icon

                          Resident 1226884

                          Verified Resident 2020 - 2024

                          2/16/2024

                          I enjoy living here for the most part. I'm grateful that the community is quiet and safe. Maintenance is quick and trash is picked up and maintained regularly. It's really close to two local parks that makes the area beautiful and family oriented.

                            Manager

                            2/19/2024

                            The Oaks at Valley Ranch
                            Thank you for letting us know about the many features of our community that appeal to you! We are proud to provide a peaceful, well-maintained living environment and family-friendly atmosphere for our residents. It is our pleasure to have you here!
                            Review Author Icon

                            Resident 1226673

                            Verified Resident 2021 - 2024

                            2/15/2024

                            I feel like my own unit has slowly gotten worse as I have lived here, and the management is inconsistent. My toilet never really works, and I have asked for repairs several times. My washing machine is broken, and when they come out, they never… See More>
                              Manager

                              3/11/2024

                              The Oaks at Valley Ranch
                              Thank you for your candid review. We are glad to know that you have felt comfortable with your home here, and we also welcome your thoughts on any areas that may need a refresh. We also would like to learn more about any less-than-stellar interactions with our team. Please call us or visit our office at your earliest convenience.
                              Review Author Icon

                              Resident 541894

                              Verified Resident 2023 - 2024

                              2/12/2024

                              Maintenance and the office people are great. The property it's self though could be a lot better. There's tons of mud and the parking lot is always flooded. On top of that if you live on the "wrong" side of the property the water is… See More>
                                Manager

                                2/14/2024

                                The Oaks at Valley Ranch
                                Thank you for taking the time to review! Our "great" team is glad to know that you feel so positively toward their efforts to serve our residents. That said, we regret any issues you have experienced with parking or water. Please drop by our office or call us so we can better address these matters. We appreciate your time.
                                Review Author Icon

                                Resident 1222168

                                Verified Resident 2023 - 2024

                                2/1/2024

                                Upon moving into the Oaks at Valley Ranch, I was excited and hopeful of a great experience. The people within the community itself are beautiful. However, the structural makeup of this complex needs some tending, too. In phase 1, there have been constant water inconsistencies.… See More>
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                                  Resident 1222103

                                  Verified Resident 2023 - 2024

                                  2/1/2024

                                  Welcome to the exclusive 'NO-WATER WONDERLAND' ? the ultimate destination for those who enjoy the thrill of living in a developed country without the inconvenience of WATER! Experience the joy of entering the TRIVIAL age where surviving without water in extreme conditions is just another leisure… See More>
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                                    Resident 1221306

                                    Verified Resident 2023 - 2024

                                    1/29/2024

                                    This place is great if you love cockroaches, spiders, ants, and all other bugs to be found everywhere. Oh, especially if you love when you make pest control and maintenance requests and they never respond in time. Also, they are horrible with communication. Towing cars… See More>
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                                      Resident 1221259

                                      Verified Resident 2023 - 2024

                                      1/29/2024

                                      The staff here is incredible. Very kind and responsive. Bugs were an issue upon move-in, but now thankfully it is under control. -This form is forcing to type out 70 more words and I have nothing left to say other than overall prices could be… See More>
                                        Manager

                                        2/1/2024

                                        The Oaks at Valley Ranch
                                        Our "incredible" team is flattered by your words of praise for their responsive service! Thank you for taking the time to share your feedback with us. We value your perspective as a resident, and we hope you will let us know if there is anything you need.
                                        Review Author Icon

                                        Resident 1218740

                                        Verified Resident 2023 - 2024

                                        1/20/2024

                                        Worst apartment In my life time. 100% guaranteed it's number 1 Ranking in the worst list Worst apartment In my life time. 100% guaranteed it's number 1 Ranking in the worst list Worst apartment In my life time. 100% guaranteed it's number 1 Ranking in the worst… See More>
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                                          Resident 1218269

                                          Verified Resident 2023 - 2024

                                          1/18/2024

                                          "Pathways and stairs are wet and dirty, lacking proper cleaning. The presence of roaches adds to the discomfort. The staff is rude, making the overall experience unpleasant. In conclusion, this apartment is not a suitable place to stay."… See More>
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                                            Resident 1214774

                                            Verified Resident 2023 - 2024

                                            1/6/2024

                                            My stay has been quite peaceful. Only issue I find some time is with the service. Mainer time service request is closed without work and multiple request need to be raised to get the issue resolved. Also due to language barrier it is difficult to make… See More>
                                              Manager

                                              1/9/2024

                                              The Oaks at Valley Ranch
                                              Our team is pleased to hear you enjoy the peaceful atmosphere of our wonderful community. Thank you for sharing your perspective on the service you have received from our maintenance team. We would love to hear any suggestions you may have for our improvement. Thank you!
                                              Review Author Icon

                                              Resident 1213995

                                              Verified Resident 2013 - 2024

                                              1/4/2024

                                              I love my neighbors but the community is not well maintained. Many water leaks and loss of water due to repair. Landscaping is done poorly. There is a strip of mud outside my door (between buildings 9824 and 9826). The is another water leak outside… See More>
                                                Manager

                                                1/10/2024

                                                The Oaks at Valley Ranch
                                                Thank you for taking the time to share your observations. We are glad to hear that you love your experience with neighbors in our community, and we want you to know that our team takes the feedback you have provided seriously. We will be sure to discuss maintenance, pet waste pickup, and other concerns you have shared. That said, we would also like to speak with you directly when you have the time. Please give us a call or drop by our office.
                                                Review Author Icon

                                                Resident 1213243

                                                Verified Resident 2023 - 2024

                                                1/1/2024

                                                Maintenance staffs are pathetic. When you raise a ticket, it takes more than two weeks even with multiple follow ups. Even management staffs are also not pro-active. For a simple damage waiver it took more 7 days to approve.

                                                  Manager

                                                  1/10/2024

                                                  The Oaks at Valley Ranch
                                                  Hello, thank you for reaching out. We do our best to ensure that all maintenance requests are addressed promptly, so it is disappointing to hear of any way in which you have felt less than satisfied with our efforts. To help us learn more, please give us a call or drop by our office at your earliest convenience.

                                                  Features & Amenities

                                                  Parking
                                                  • Covered Parking
                                                  Pets
                                                  • Cats Allowed
                                                    Pet Limit: 2
                                                    Less Info
                                                    More Info
                                                  • Dogs Allowed
                                                    Restrictions: We love pets! A maximum of 2 pets are allowed per apartment. Restricted breeds are as follows: Akita Chow Chow Dalmatian Doberman Elkhound Foxhound German Shepherd Great Dane Greyhound Keeshond Malamute Pitt Bull/American Bull Terrier Presa Canario Rottweiler Additionally, mixed breeds of these dogs are also restricted. This list should not be considered all-inclusive. Please remember some breeds have nicknames and most have variations of their breed. Exotic animals and exotic rodents are not allowed.. Pet Limit: 2
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                                                  • Animal type not listed Allowed
                                                  Other
                                                  • 24-Hour Emergency Maintenance
                                                  • Clubhouse
                                                  • Credit Card Payments Accepted
                                                  • Dog Park
                                                  • Fitness Center
                                                  • Outdoor barbecue and Dining areas
                                                  • Package Receiving Service
                                                  • Pets Allowed
                                                  • Pool
                                                  • Positive Credit Reporting
                                                  • adjacent to the campion biking and hiking trail
                                                  • convenient deposit alternative available
                                                  • exceptional school districts including farmers branch and carrollton
                                                  • minutes away from dfw and love field airports, i-635 and president george bush turnpike
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                                                  Leasing

                                                  At The Oaks at Valley Ranch, luxury is a lifestyle. Each of our open-concept floor plans is equipped with industry-leading appliances and finishes for an optimal living experience, and the community amenities like a swimming pool with hydrospace and outdoor summer kitchen offer the best blend of comfort and convenience. At The Oaks, residents have everything they could ever want, right at their fingertips. At The Oaks at Valley Ranch, each of our renovated one- and two-bedroom apartments feature modern amenities, like updated kitchens, quartz countertops, and in-unit washer and dryers for the ultimate in both comfort and convenience. Open, bright and airy is the perfect way to describe our homes thanks to high, nine-foot ceilings, luxurious crown molding, and floor to ceiling windows.
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 10:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  Birchstone Residential

                                                  B
                                                  B
                                                  Communities
                                                  40

                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  Based on 414 number of votes by renters, The Oaks at Valley Ranch is currently rated 3.3 out of 5 stars.
                                                  The Oaks at Valley Ranch is rated 2.3/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  The Oaks at Valley Ranch is rated 2.2/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                  The Oaks at Valley Ranch is rated 3.3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                  The Oaks at Valley Ranch is rated 2.3/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  The Oaks at Valley Ranch is rated 3.7/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                  The Oaks at Valley Ranch is rated 2.1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  Managers have responded to 73.3333% of their community reviews in the past year.
                                                  Managers have replied within 41.5 days to their community reviews in the past year.
                                                  Birchstone Residential
                                                  Cats Allowed
                                                  Pet Limit: 2
                                                  Dogs Allowed
                                                  Restrictions: We love pets! A maximum of 2 pets are allowed per apartment. Restricted breeds are as follows: Akita Chow Chow Dalmatian Doberman Elkhound Foxhound German Shepherd Great Dane Greyhound Keeshond Malamute Pitt Bull/American Bull Terrier Presa Canario Rottweiler Additionally, mixed breeds of these dogs are also restricted. This list should not be considered all-inclusive. Please remember some breeds have nicknames and most have variations of their breed. Exotic animals and exotic rodents are not allowed.
                                                  Pet Limit: 2
                                                  Animal type not listed Allowed
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths

                                                  Contact Property

                                                  The Oaks at Valley Ranch

                                                  May 2024

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                                                  The Oaks at Valley Ranch is a 575 - 1,630 sq. ft. apartment in Irving in zip code 75063. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,250 - $5,312. Nearby cities include Farmers Branch, Euless, Dalla, Coppell, and Emory.

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