| Number of reviews in the past 365 days | 30 |
| Percentage of reviews responded to | 80% |
| Average time to respond to reviews | 13.53 days |
The Palmer at Las Colinas Apartment Homes
2940 W Royal Lane , Irving, TX 75063
2940 W Royal Lane , Irving, TX 75063
- Lease Now to Receive Waived up front Fees AND One Month FREE! Conditions apply. Contact us for more details.
MOVE-IN SPECIALS
epIQ Index Report Card
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
- online reviews
- resident surveys
- manager's engagement with renter reviews
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Community epIQ Grade
Ratings & Reviews (378 Reviews)
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Verified Resident 874513 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/20/2021
Community is nice but if you work nights and your a light sleeper find some where else kids run threw the build like they own the place neighbors walk up stairs like they are 300 lbs. Not mention these kids will go of there way to… See More
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Resident • 2017 - 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/18/2021
Pipes are broken in community and maintenance is not responding at all. No ETA or communication sent. No one is responding on emergency. Lots of apartments are empty. They could've helped affected residents by giving access to empty flats. Feeling Sad! See More
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Resident • 2020 - 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/15/2021
DO NOT LIVE HERE. I cannot wait until my lease is up and even then I may just break it early and count my losses. I absolutely hate this place and wouldn’t recommend it to my worst enemy. The kids here terrorize the residents by running… See More
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Verified Resident 871836 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/10/2021
Gym , swimming pool maintained good. Gym , swimming pool maintained good. Gym , swimming pool maintained good. Gym , swimming pool maintained good. Gym , swimming pool maintained good. Gym , swimming pool maintained good. See More
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Verified Resident 870137 • vrp • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/04/2021
Most of the residents in this apartment are because of the school district. High rent because of this.. Old buildings. Front office support is bad. Quick maintenance service. Near to most of the indian shops. See More
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Verified Resident • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/24/2021
They have good facilities for public entertainment, club house, 2 pools, kids play area and dog park with dog play area. Enough parking places for family and visitors. Like it that the maintainance guys are excellent. See More
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The Palmer at Las Colinas Apartment Homes Manager
01/28/2021
Dear Resident, thank you for your review. We regret that you are not 100% happy, and will use this as an opportunity to improve. Please contact me with any concerns. Thank you, The Palmer at Las Colinas Manager 972-996-06 90 [email protected]
Verified Resident • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/14/2021
I love the area over all the biggest complaint is the STAFF with the treatment of community. The maintenance staff is lazy and slow. I suggest they have some additional training or be replaced all together. Also they need consistent office hours. COVID is not an… See More
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The Palmer at Las Colinas Apartment Homes Manager
01/14/2021
Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would love to get with you to correct any issues. Please give me a call when you have a moment to speak. Thank you, The Palmer at Las Colinas Manager 972-996-0690 [email protected]
Verified Resident • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/06/2021
If I have a problem all I have to do is make a phone call. The office staff is well diverse with any situation that I have had. This is includes a problem with paying my rent online or unable to sign a new lease to… See More
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The Palmer at Las Colinas Apartment Homes Manager
01/06/2021
Hi, Thank you for the great review! If there is anything we can do for you during your stay, please let us know. Thank you, The Palmer at Las Colinas Manager 972-996-0690 [email protected]
Verified Resident • vrp • 2020
Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/25/2020
Have had a great experience this location and very satisfied with the level of service and the property so far. Location is great and the building is very nice. People are positive and polite and havent experience any issues or problems. The staff had been very… See More
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The Palmer at Las Colinas Apartment Homes Manager
12/30/2020
Thank you so much for the great review! We really appreciate you as a resident and if you need anything, please let us know. Thank you, The Palmer at Las Colinas Manager 972-996-0690 [email protected]
Previous Review· 11/22/2020
Verified Resident • vrp • 2015 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/25/2020
Excellent community with good school and leasing staff are professional, especially greystart owner is awesome.Excellent community with good school and leasing staff are professional, especially greystart owner is awesome.Excellent community with good school and leasing staff are professional, especially greystart owner is awesome. See More
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The Palmer at Las Colinas Apartment Homes Manager
12/30/2020
Thank you so much for the great review! We really appreciate you as a resident and if you need anything, please let us know. Thank you, The Palmer at Las Colinas Manager 972-996-0690 [email protected]
Verified Resident • vrp • 2017 - 2020
Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/15/2020
I love the complex my apartment has foundation issues this has caused bugs to enter my home I am currently looking to move because of this problem and my bathroom ceiling appears to have mold. Foundation cracks in the crown molding. See More
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The Palmer at Las Colinas Apartment Homes Manager
12/24/2020
We regret to hear that there are issues in your apartment. Can you give us a call at 972-996-0690 so we can definitely try to remedy the situation and take care of you? Thank you, The Palmer at Las Colinas Manager 972-996-0690 [email protected]
Previous Review· 09/10/2020
Verified Resident • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/15/2020
It was a great experience. Friendly, diverse and respectful neighbours. I really enjoyed my stay but unfortunately I had to move due to a spike in the rent prices when my lease was about to expire. It is too bad. See More
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The Palmer at Las Colinas Apartment Homes Manager
12/24/2020
We are sorry to see you leave our community. If there is anything we can do to keep you, please let us know! Thank you, The Palmer at Las Colinas Manager 972-996-0690 [email protected]
Verified Resident 846018 • vrp • 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/22/2020
Good community with good facilities and Coppell ISD. But keep your expectations from office staff limited to minimum. Those ladies are not very polite and helpful. We are living without a microwave oven for more than 3 weeks! It broke down and they said they'll replace… See More
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Verified Resident 842821 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/12/2020
Worest Apartments and the maiantanance staff and apartments staff are not responded to queries. I strongly disagree this apartment. Neighborhood is only positive one and no cleanliness , mosquitoes , no play area for kids. See More
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The Palmer at Las Colinas Apartment Homes Manager
11/17/2020
We regret to hear that your experience with us was not a more positive one. Thank you for letting us know. If you are willing, please contact us at (972) 996-0690 so we can work towards a resolution. Thank you, The Palmer at Las Colinas Manager 972-996-0690 [email protected]
Verified Resident 842227 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/11/2020
We are new to the area in general but so far management has been good to us in answering most questions we have. Ursula in particular has been outstanding and very helpful! It will take a little more time to give a better assessment but so… See More
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The Palmer at Las Colinas Apartment Homes Manager
11/17/2020
Hi, we're happy to hear that you are happy! Thank you for the great review and I am sure Ursula will appreciate it! Please let us know if we can do anything for you during your stay here. Thank you, The Palmer at Las Colinas Manager 972-996-0690 [email protected]
Verified Resident 835963 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/25/2020
Plenty of times happens and called to office but no satisfactory help 1) Guest Bathroom does not flow 2) Kitchen light goes off 3) Dish washer runs differently, it last 3-12 hours for a complete cycle 4) Upstairs kids runs, and too much (excessive) sound like… See More
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The Palmer at Las Colinas Apartment Homes Manager
11/02/2020
We regret to hear that your experience with us was not a more positive one. Thank you for letting us know. If you are willing, please contact us at (972) 996-0690 so we can work towards a resolution. Thank you, The Palmer at Las Colinas Manager 972-996-0690 [email protected]
Verified Resident 835107 • vrp • 2016 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/22/2020
With the poor service we have encountered living her through three different management companies I will not be renewing my lease come March and plan to move elsewhere. I wouldn't even recommend my worst enemy to live here. You have to go over the people in… See More
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The Palmer at Las Colinas Apartment Homes Manager
11/01/2020
We regret to hear that your experience with us was not a more positive one. Thank you for letting us know. If you are willing, please contact us at (972) 996-0690 so we can work towards a resolution. Thank you, The Palmer at Las Colinas Manager 972-996-0690 [email protected]
Verified Resident 834486 • vrp • 2015 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/20/2020
I've been very disappointed how they don't care about the hygiene as so many time we had felty water coming from toilette flood the apartment with no carpet cleaning experienced si ce our 2nd year which is 2016. And now the flooring is going g down.… See More
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The Palmer at Las Colinas Apartment Homes Manager
11/01/2020
We regret to hear that your experience with us was not a more positive one. Thank you for letting us know. If you are willing, please contact us at (972) 996-0690 so we can work towards a resolution. Thank you, The Palmer at Las Colinas Manager 972-996-0690 [email protected]
Verified Resident 833112 • vrp • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/16/2020
According to the huge rent, nothing is good. Very low quality appliance. No walkway in community. No proper cleaning to the kids play area even no grass cutting. Always lot of noise from upstairs. . See More
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The Palmer at Las Colinas Apartment Homes Manager
11/01/2020
We regret to hear that your experience with us was not a more positive one. Thank you for letting us know. If you are willing, please contact us at (972) 996-0690 so we can work towards a resolution. Thank you, The Palmer at Las Colinas Manager 972-996-0690 [email protected]
Verified Resident 826364 • vrp • 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/30/2020
Nice location but noisy place to live. Too many kids running around without any rules or parents. Thats bound to happen when you have 7 people in a one bedroom. Maintenance and management have been great. See More
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The Palmer at Las Colinas Apartment Homes Manager
11/01/2020
We regret to hear that your experience with us was not a more positive one. Thank you for letting us know. If you are willing, please contact us at (972) 996-0690 so we can work towards a resolution. Thank you, The Palmer at Las Colinas Manager 972-996-0690 [email protected]
Verified Resident 820542 • vrp • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/19/2020
Had the worst experience in this apartment/community out of all the communities that I have lived so far. Its dirty - dog poops all around and upon complaining nobody from the leasing office takes care of it. Its infested with roaches and the resident has to… See More
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The Palmer at Las Colinas Apartment Homes Manager
09/29/2020
We regret to hear that your experience with us was not a more positive one. Thank you for letting us know.If you are willing, please contact us at (972) 996-0690 so we can work towards a resolution. Thank you, The Palmer at Las Colinas Manager 972-996-0690 [email protected]
Verified Resident 812255 • vrp • 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/06/2020
I have a very bad experience on maintenance side ,issue is not getting resolved after 5 days.Follow up call to staff also doesn't help inside asking to wait for few more days which is really surprising instead of solving the issue See More
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The Palmer at Las Colinas Apartment Homes Manager
09/20/2020
Thank you for leaving us a review. We regret to hear that your experience with us was not a more positive one. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (972) 996-0690 so we can work towards a resolution. Thank you, The Palmer at Las Colinas Manager 972-996-0690 [email protected]
Verified Resident 804248 • vrp • 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/16/2020
Community is good but building is poorly maintained. Lot of noise, floors are dirty. Maintenance is sub par. We got renovated unit but the flooring, cabinets and bathroom quality is very poor. Paint stares peeling off in bathrooms. Closet doors are the worst See More
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The Palmer at Las Colinas Apartment Homes Manager
08/21/2020
Thank you for leaving us a review. We regret to hear that your experience with us was not a more positive one. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (972) 996-0690 so we can work towards a resolution. We look forward to hearing from you. Thank You Las Colinas Manager 972-996-0690 palmerlas [email protected]
Verified Resident 801122 • vrp • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/07/2020
I would maybe recommend them but i would put a clause on the roach issue as well as the cleanliness issue of the hallways and stairways. There is also a wasp nest growing outside near the staircase and it is scary See More
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The Palmer at Las Colinas Apartment Homes Manager
08/17/2020
Hello, we are very happy to have provided you with such a positive experience! We would love to get rid of the wasp nest for you. We would like to have a better understanding about your experience. Please reach out to us at (972) 996-0690 at your earliest convenience and we will do our best to resolve this with you. Thank you, The Palmer at Las Colinas Manager 972-996-0690 [email protected]
Former Resident • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/29/2020
I love this community because of it's location, nice apartments, Safety and most important Great Staff specially Andrea Rojas. She is the sweetest Manager and very helpful and kind, she will truly understand your concern and do the best she can. It was unfortunate that I… See More
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The Palmer at Las Colinas Apartment Homes Manager
07/03/2020
Hi, thank you so much for your positive comments about The Palmer at Las Colinas! We are so happy to read such a great review about The Palmer at Las Colinas! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Thank you, The Palmer at Las Colinas Manager 972-996-0690 palmerlascol[email protected]
•
Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
Manager
Features & Amenities
Laundry
- Washer and Dryer Included in Apartment Home
Parking
- Garage Parking Available
- Reserved Covered Parking
General
- 24-Hour Emergency Maintenance
- Additional Storage
- Aqua Lounge
- Balcony or Patio
- Business Center
- Clubhouse
- Coat Closets
- DishWasher
- Disposal
- Dog Park
- Energy Efficient Heat and Air Conditioning
- Fireplace
- Fitness Center
- Gated Community
- Granite Countertops
- Hardwood Flooring
- High-Speed Internet
- Kitchen Pantries
- Mail Center
- Microwave
- On-Site Management
- Park-like Setting
- Pet-Friendly Community
- Picnic Area
- Playground
- Pool
- Preferred Employer Program
- Premium Upgrades
- Stainless Steel Appliances
- Tiled Backsplash in Kitchen
- Valet Trash Service
- Vanity with Double Sinks
- Vaulted Ceilings
- Walk In Closets
- Wine Fridge in Select Homes
Pets
- Cats Allowed
- Dogs Allowed
Floor Plans & Pricing
MOVE-IN SPECIAL:
- Lease Now to Receive Waived up front Fees AND One Month FREE! Conditions apply. Contact us for more details.
1 Bedrooms, 1 Bathroom
- PricePrice
$1,075 - $1,765
- SQ. FT.
707
- AvailableAvail.
5 Units
- Model
1 Bedroom 1 Bath A
View Floor Plan
- PricePrice
$1,120 - $1,850
- SQ. FT.
770
- AvailableAvail.
5 Units
- Model
1 Bedroom 1 Bath B
View Floor Plan
- PricePrice
$1,305 - $2,240
- SQ. FT.
867
- AvailableAvail.
3 Units
- Model
1 Bedroom 1 Bath with Den
View Floor Plan
2 Bedrooms, 2 Bathrooms
- PricePrice
N/A
- SQ. FT.
986
- AvailableAvail.
N/A
- Model
2 Bedroom 2 Bath A
View Floor Plan
- PricePrice
$1,630 - $2,625
- SQ. FT.
1,107
- AvailableAvail.
4 Units
- Model
2 Bedroom 2 Bath B
View Floor Plan
- PricePrice
$1,645 - $2,285
- SQ. FT.
1,240
- AvailableAvail.
2 Units
- Model
2 Bedroom 2 Bath C
View Floor Plan
3 Bedrooms, 2 Bathrooms
- PricePrice
N/A
- SQ. FT.
1,215
- AvailableAvail.
N/A
- Model
3 Bedroom 2 Bath
View Floor Plan
Disclaimer: Special, prices and availabilities subject to change.
Leasing:
We are now accepting in-person tours via scheduled appointments only. Our virtual tours are also available. Please schedule yours today. We’ve pulled out all stops at The Palmer at Las Colinas to provide beautiful apartments, top-notch features - all at a great value. Here, our upgraded apartment homes include premium touches like granite countertops, stainless steel appliance package, wood-style flooring, subway tile backsplash, and dual vanity sinks. The features are equally as impressive, highlighted by our expansive pool deck in the center of the community.
Office Hours
- Sunday: 01:00 PM - 05:00 PM
- Monday - Friday: 08:30 AM - 05:30 PM
- Saturday: 10:00 AM - 05:00 PM
Questions & Answers (1)
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Frequently Asked
What are noise levels like at The Palmer at Las Colinas Apartment Homes?
The community is rated 3/5 stars, which is considered having moderate noise levels on average.
The community is rated 3/5 stars, which is considered having moderate noise levels on average.
How satisfied are residents with the upkeep and overall appearance of the grounds at The Palmer at Las Colinas Apartment Homes?
The community is rated 3.3/5 stars, signifying much satisfaction on average.
The community is rated 3.3/5 stars, signifying much satisfaction on average.
How safe is The Palmer at Las Colinas Apartment Homes?
The community is rated 3.3/5 stars, which is considered being very safe on average.
The community is rated 3.3/5 stars, which is considered being very safe on average.
How satisfied are residents with the neighborhood
The community is rated 4.3/5 stars, signifying extreme satisfaction on average.
The community is rated 4.3/5 stars, signifying extreme satisfaction on average.
How effective was the maintenance team when resolving your problem?
The community is rated 3.2/5 stars, which is considered being very effective on average.
The community is rated 3.2/5 stars, which is considered being very effective on average.
How often does management engage with reviews?
Managers have responded to 80% of their community reviews in the past year.
Managers have responded to 80% of their community reviews in the past year.
How quickly does management engage with reviews?
Managers have replied within 13.53 days to their community reviews in the past year.
Managers have replied within 13.53 days to their community reviews in the past year.
Who manages The Palmer at Las Colinas Apartment Homes?
Greystar Real Estate Partners, LLC
Greystar Real Estate Partners, LLC
What is the pet policy at The Palmer at Las Colinas Apartment Homes?
Cats Allowed
Dogs Allowed
Cats Allowed
Dogs Allowed
What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths
1 Bed, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths
What is the move-in special?
Lease Now to Receive Waived up front Fees AND One Month FREE! Conditions apply. Contact us for more details.
Lease Now to Receive Waived up front Fees AND One Month FREE! Conditions apply. Contact us for more details.
The Palmer at Las Colinas Apartment Homes Gallery
Manager Uploaded Photos
Floor Plans
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The Palmer at Las Colinas Apartment Homes is a 707 - 1,240 sqft apartment in Irving in zip code 75063. This community has a 1 - 3 bedroom, 1 - 2 bathroom, and is for rent for $1,075 - $2,625. Nearby cities include Farmers Branch, Euless, Emory, Coppell, and Grapevine. 75019, 75039, 76234, 75019, and 75039 are nearby zip codes.
