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The Surround

4299 Pleasant Run Rd, Irving, TX 75038
4299 Pleasant Run Rd, Irving, TX 75038

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The Surround

 
 
 
 
 
 

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Ratings & Reviews (47 Reviews)

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QEHoward68 • Resident 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/31/2020
I hope someone from corporate office sees THIS. I normally never write bad reviews but I HAVE TO SAY SOMETHING. I am so FRUSTRATED and ANGRY with this property that I DON'T KNOW WHERE TO START. I've lived here 2 years and I've NEVER been late… See More
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Lisyet_D • Resident 2017 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/29/2019
El lugar no esta tan mal, esta un poco viejo, sucio y descuidado pero lo que si lo hace parecer super malo es la manager tan ineficiente, grosera y falta de etica que tienen ahi trabajando porque vas a la oficina a resolver cualquier problema y… See More
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BHare11 • Resident 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/08/2019
Terrible service. Management switched every few weeks. Can't get an answer on the phone. Can't get maintenance done AT ALL. TERRIBLE PLACE! Left my bathroom destroyed for over 2 weeks. Destroyed bedroom and closet contents. Was advised about a discount that was never given to us.… See More
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Former Resident 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/01/2019
This apartment complex is utterly disgusting. In moving in, they gave us the keys and did not show us the unit before moving in. When we walked in the smell of roach feces was a strong stench. There were dead roaches in the refrigerator and behind… See More
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Resident 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/03/2019
Ever since I've moved in, my experience with this complex has not been well. Getting in contact with the office seems impossible over the phone since they never answer. Maintenance orders seem overlooked and not effective. The parking lots are FULL of holes that would easily… See More
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Resident 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/01/2019
The water in my shower is consistently cold, I've reported it with little to no response on improvement. The walls are thin and I regularly come home to the noise of my neighbors upstairs and the conversations of those next door. The maintenance is pretty inconsistent… See More
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Resident 2011 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/05/2018
Cool place now back when I came it wasn't I just wish the water bill was cheaper. But over all iv been there for 6 years. Office staff very nice manager understanding and helpful. And i love that they have something every Holliday for the kids.… See More
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The Surround Manager

12/06/2018

Thank you so much for taking the time to give us a review and for your very kind words. Should you have any questions on your utility bill (or any other items) please do not hesitate to reach out to us by calling (972) 252-6568 or by stopping by the leasing office. Thank you again for your time and please have a wonderful day!

Resident 2017 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/23/2018
Pro's: Great and friendly office staff , clean grounds with 2 pools (only wish they were open a bit a longer) close to public transportation and anything you need (grocery stores, restaurants, etc. are in a short walking distance), area schools ( elementary and middle school)… See More
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The Surround Manager

12/04/2018

Thank you so much for taking the time to give us your honest feedback. We truly appreciate hearing from our community members. We will certainly look into your suggestions and see if there aren't some solutions we can come up with. Should you ever need anything from your Surround team, please do not hesitate to reach out to us by calling (972) 252-6568 or by stopping by the leasing office. Thank you again for your time and please have a wonderful day!

Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/29/2018
I love living here in this community. Great schools across the street. Nice community to raise a family. The Assistant Manager Janet is very awesome, she's understanding. And will go out of her ways to make you feel comfortable living here. If you are looking to… See More
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Lyndarose • Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/23/2018
When we first moved in we had so many issues, but the moment we met Janneth Sevilla she took charge and resolved EVERYTHING! She is the only reason why we still live here. We love her and she definitely loves her job, answers all questions, and… See More
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emilylytner • Prospective Resident Visited 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/29/2018
The ladies in the office, Miss Fanny and Miss. Rosey, gave me and my roommate EXCELLENT customer service. They were kind and very helpful and were very accommodating. The playground on site looked amazing!! it was huge and they also had a soccer field for my… See More
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The Surround Manager

09/13/2018

Hello Emily, thank you so much for taking the time to give us a review and for your very kind words. We are truly happy to hear that you are having a 5-star experience with us. If there is ever anything you need from your Surround team, please do not hesitate to reach out to us by calling (972) 252-6568 or by stopping by the leasing office. Thank you again for your time and please have a wonderful day!

Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/12/2018
Came to visit my boyfriend on several occasions and there is a ROACH infestation! He has complained to the office but no spray is getting rid of these nasty roaches. I get sick to my stomach being here. He hasn't even been moved in 3 months… See More
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The Surround Manager

07/13/2018

We are a little surprised to hear this as we have not received any complaints to the magnitude you are describing. Having said that, we want nothing more than to make sure our community members are happy and comfortable. We would need to speak to the actual lease holder, since you do not live in our community. We encourage your boyfriend to please reach out to us at (972) 252-6568 or by stopping by the leasing office. This way we can discuss his concerns in detail, get a plan of action together, and work towards the solution. We appreciate you taking the time to make us aware of this on your boyfriend's behalf and we look forward to hearing from him, so we can address his concerns. Thank you.

Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/28/2018
I just want to say the staff at The Surround have been very helpful. They we're able to walk me through the process from looking at an apartment all the way to getting the keys. I just want to say a big thank you from Rosie.… See More
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The Surround Manager

07/02/2018

Thank you so much for your very kind words and for taking the time to give us a review. We truly appreciate hearing from our community members. Knowing that you are having a 5-star experience means the world to us. Should you ever need anything at all, please do not hesitate to reach out to your Surround team by calling (972) 252-6568 or by stopping by the leasing office. Thank you again for your time and please have a wonderful day!

aderinola ogundimu • Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/05/2018
I can't wait to move out, limited parking spaces for residents,bugs and roaches every where, limited visitor parking spaces too. Hidden fees, lackadaisical attitudes towards residents and consistent water shortage See More
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The Surround Manager

04/09/2018

We are so sorry this has been your experience. We strive to provide a place all of our community members are proud to call home and we do not want you feeling this way. Our goal is for you to be happy and to stay with us for many years. We are truly sorry we have failed you here. A team member will be reaching out to you shortly to discuss you concerns in detail and work towards a solution for each of them. Thank you so much for taking the time to give us your feedback and we will be in touch shortly.

Resident 2006 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/28/2017
I have lived her for over 10 years because it was cheap and convenient but since the sell to another management company the rent reflect the zip code but not the quality of the complex. The shower will just when cold she someone flush in you… See More
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The Surround Manager

11/29/2017

Thank you so much for taking the time to give us your feedback. We are so sorry to hear this has been your experience. We would love the opportunity to speak to you in person or over the phone, so we can address each of your concerns and come to a solution. We want all of our community members to be happy and proud to call The Surround their home. Please reach out to us at (972) 252-6568 or stop by the leasing office at your earliest convenience. We apologize again for your experience and look forward to hearing from you soon.

Resident 2015 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/20/2016
I am writing this review to warn others of my horrible experience. It has come to the point where I need to make sure to forewarn others to not move here. I have had an ongoing maintenance issue of not having my air work properly for… See More
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Resident 2014 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/23/2016
It's an older apartment complex with less dense walls and floors, therefore noise or sound travels through them quite easily. This can be embarrassing if you have children or guests and have to hear intimate moments through walls. What angers or has angered residents or ex… See More
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robertal1217 • Resident 2013 - 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/05/2015
The apartments are good to live in if you don't own or plan on owning any furniture because it would get infested by bed bugs. I admit that there were a thousand roaches when I moved in but once you wipe everything down and keep it… See More
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Resident 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/02/2015
The Surround (previously known as Vineyard Apartments) was having a special which included $400 off 1st month's rent (regardless if you signed up for 6 or 12 months) as well as throwing in an Insignia 40" flat screen tv. Basically, they're begging people to sign up.… See More
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Resident 2014 - 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/14/2015
The most worst apartment in the metroplex, full of bed bugs, lowest quality from office staff. After requesting for a maintainance you gotta wait indefinite time! Office staff are very rude!! They recently changed the name of the apartment to Surround! But the lowest quality maintenance… See More
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omololasodeinde • Resident 2012 - 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/05/2015
I use to live here sept 2012-feb2014. Too many roaches, theft, drug dealers. Do not live there pls. Customer service is so horrible,The Manager is very rude. My Mom car got towed, they are rip off. Do not live here. Your life is not secured. You… See More
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Nahid yagoub • Resident 2013 - 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/23/2014
I would give it one star cuz there is nothing less. The worst staff ever they are rude, unprofessional and foul. I lived ther for a year the water leaks all the time last time we had to call 911 cuz the water has flooded the… See More
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Resident 2013 - 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/21/2014
For the most part, living here wasn't that bad. My only issue was with management. They are unorganized, slow, forgetful, and flat out negligent. In the year that i lived there, the staff changed every few months (aside from the ------ Manager) so thats a red… See More
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Resident 2012 - 2014
Rating Breakdown
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Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/25/2014
I wouldn't recommend anyone to Move into these apartments. Just to name several bad things you can look forward to by residing in the vineyards: poor management very rude, unprofessional, foul, and dishonest. Maintenance is poor as well, constant water leaks, loose toilets, bad refrigerator, and… See More
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give321 • Resident 2011 - 2012
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/11/2013
IF YOU'RE SMART... DO NOT, I REPEAT DO NOT MOVE HERE. I LIVED HERE FROM JUNE 2011 UNTIL FEB. 2012.... THEY HAVE BED BUGS, THE MANAGEMENT AND STAFF ARE YOUNG AND HIRE ANYONE IN THE OFFICE. I PAID $1400 ON RENT AND THEY DID NOT REPORT… See More
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 Updated Review
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Manager

 
·

Features & Amenities

Laundry

  • Laundry On-Site
  • Washer and Dryer Included in Apartment Home

General

  • Clubhouse
  • Fitness Center
  • Playground
  • Pool

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

  • Price
    Price

    N/A

  • SQ. FT.

    756

  • Available
    Avail.

    N/A

  • Model

    1 Bedroom Townhouse

  • Price
    Price

    $875

  • SQ. FT.

    619

  • Available
    Avail.

    N/A

  • Model

    1 Bedroom Flat

2 Bedrooms, 1 Bathroom

  • Price
    Price

    $1,050

  • SQ. FT.

    869

  • Available
    Avail.

    N/A

  • Model

    2 Bedroom Flat A

2 Bedrooms, 1.5 Bathrooms

  • Price
    Price

    $1,150

  • SQ. FT.

    1,038

  • Available
    Avail.

    N/A

  • Model

    2 Bedroom Townhome

2 Bedrooms, 2 Bathrooms

  • Price
    Price

    $1,200

  • SQ. FT.

    920

  • Available
    Avail.

    N/A

  • Model

    2 Bedroom Flat B

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

B
Presidium
VIEW 29 COMMUNITIES

Are you searching for the perfect apartment home in Irving, Texas? Look no further than The Surround! Our warm and inviting apartment community is nestled where everything you love is just minutes away. Enjoy the closeness of the best dining, shopping, restaurants, and entertainment that Irving has to offer. If convenience is an important factor in your lifestyle, you have come to the right place.

Office Hours

  • Sunday: Closed
  • Monday - Friday: 08:30 AM - 05:00 PM
  • Saturday: 09:00 AM - 03:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at The Surround?
The community is rated 3/5 stars, which is considered having moderate noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Surround?
The community is rated 3/5 stars, signifying moderate satisfaction on average.

How safe is The Surround?
The community is rated 1/5 stars, which is considered being not safe on average.

How satisfied are residents with the neighborhood
The community is rated 3/5 stars, signifying moderate satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 1/5 stars, which is considered being not very effective on average.

Who manages The Surround?
United Apartment Group

What is the pet policy at The Surround?
No pet policy available

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 1.5 Baths and 2 Beds, 2 Baths


The Surround Gallery

Manager Uploaded Photos
Floor Plans

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The Surround is a 619 - 1,038 sqft apartment in Irving in zip code 75038. This community has a 1 - 2 bedroom, 1 - 2 bathroom, and is for rent for $875 - $1,200. Nearby cities include Farmers Branch, Euless, Emory, Coppell, and Grapevine. 75016, 75062, 75039, 75039, and 75309 are nearby zip codes.

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  • Sq. Ft.

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  • Model

MOVE-IN SPECIAL

The Surround

Provided by Property Management

Management Photos (62)

  • (Manager photo uploaded on 05/20/2019) Image of The Surround in Irving, TX
  • (Manager photo uploaded on 05/20/2019) Image of The Surround in Irving, TX
  • (Manager photo uploaded on 05/20/2019) Image of The Surround in Irving, TX
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  • (Manager photo uploaded on 05/20/2019) Image of The Surround in Irving, TX
  • (Manager photo uploaded on 05/20/2019) Image of The Surround in Irving, TX
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  • (Manager photo uploaded on 05/20/2019) Image of The Surround in Irving, TX
  • (Manager photo uploaded on 05/20/2019) Image of The Surround in Irving, TX
  • (Manager photo uploaded on 05/20/2019) Image of The Surround in Irving, TX
  • (Manager photo uploaded on 05/20/2019) Image of The Surround in Irving, TX
  • (Manager photo uploaded on 05/20/2019) Image of The Surround in Irving, TX
  • (Manager photo uploaded on 05/20/2019) Image of The Surround in Irving, TX
  • (Manager photo uploaded on 05/20/2019) Image of The Surround in Irving, TX
  • (Manager photo uploaded on 05/20/2019) Image of The Surround in Irving, TX
  • (Manager photo uploaded on 05/20/2019) Image of The Surround in Irving, TX
  • (Manager photo uploaded on 05/20/2019) Image of The Surround in Irving, TX
  • (Manager photo uploaded on 05/20/2019) Image of The Surround in Irving, TX
  • (Manager photo uploaded on 05/20/2019) Image of The Surround in Irving, TX
  • (Manager photo uploaded on 05/20/2019) Image of The Surround in Irving, TX
  • (Manager photo uploaded on 05/20/2019) Image of The Surround in Irving, TX
  • (Manager photo uploaded on 05/20/2019) Image of The Surround in Irving, TX
  • (Manager photo uploaded on 05/20/2019) Image of The Surround in Irving, TX
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  • (Manager photo uploaded on 05/20/2019) Image of The Surround in Irving, TX
  • (Manager photo uploaded on 05/20/2019) Image of The Surround in Irving, TX

Provided by Other Residents

Resident Photos (3)

  • (Resident photo uploaded on 12/06/2012) Image of The Surround in Irving, TX
  • (Resident photo uploaded on 07/08/2019) Image of The Surround in Irving, TX
  • (Resident photo uploaded on 07/08/2019) Image of The Surround in Irving, TX
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