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The Stella


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anonymous

Resident 2015

7/2/2015

The Surround (previously known as Vineyard Apartments) was having a special which included $400 off 1st month's rent (regardless if you signed up for 6 or 12 months) as well as throwing in an Insignia 40" flat screen tv. Basically, they're begging people to sign up. After living here for 1 week, I'm not at all surprised they're so desperate - this is the worst apartment complex my husband and I have ever lived in. 1) The staff is terrible. They seem to have no idea what's going on. Don't know if this is because they're under new management with Presidium, but they really need to get it together. 2) Maintenance is awful. Paid an extra $30/month for a washer/dryer that doesn't work. Several days later, and after walking over to the office DAILY to remind them of my maintenance requests, someone finally came by to fix it. We started to run our 1st load, but the washer flooded out the bottom and all over our floors! Water is likely pooled under there right now. Did a maintenance request online, but no one has been by yet. We will fight them in court if they try to sue us for water damage. Not our fault that your maintenance people can't fix a W/D, and then can't be contacted over the next 4 days. 3) They give no early notice to the residents about when the office will be closed for a holiday. Went to the office today, and there's a sign posted on the door that they're closed for a "mandatory meeting." An all day meeting?! Yeah right. That's code for "taking-off-early-for-a-4-day-holiday-weekend." 4) It's been 7 days and still have not received our mail key. After the holiday, it will have been 11 days that we've been waiting to get our mail. 5) Our apartment reeks of stale cigarettes, 6) They rarely answer the phone in the office. They say they're having the lines worked on...I'm guessing they just don't pick up. The only perks: the appliances (excluding the W/D) are new, the modern details are nice, and there's ample parking. So glad they offer a 6 month lease - we are counting down the days till it's over.

    Review 19 out of 47

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    The Stella

    March 2024

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