Number of reviews in the past 365 days | 61 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 1.57 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 61 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 1.57 days |
Thank you so much for your feedback! We are so glad you're enjoying our community and our convenient location. We look forward to you continuing to call SYNC at Kinglsand Ranch home for many years to come!
Thanks so much for the great feedback! We are so happy you're loving your new home and that you chose to join our community here at SYNC at Kingsland Ranch. Please do not hesitate to let us know if there is anything we can assist you with.
Gracias por tus sugerencias.
Thank you so much for leaving a review. We truly appreciate it and will continue to do our best to keep you happy. :)
We are very concerned with your review. Please contact Millie, your Property Manager, at 281.599.7200 at your earliest convenience so we can better address your concerns.
Hello, Please contact us in the office so we may go over late payments and fees per your lease agreement.
Thank you so much for your feedback! We are so glad you're enjoying our community and our convenient location. We look forward to you continuing to call SYNC at Kinglsand Ranch home for many years to come!
Thank you for taking the time to discuss this situation with our team and bring it to our attention. We look forward to further discussions so we may transfer you to another unit while we address this situation and sincerely apologize this happened. Thank you for your residency with us here at SYNC at Kingsland Ranch!
Thank you so much for your wonderful feedback and continued residency! We really appreciate you recommending our community to your family and friends, and look forward to seeing you at our next event!
We regret you feel this way as our team truly cares about our residents, but have to follow our legal obligations. We are very surprised by your comments as these have not been the sentiments brought to our attention in recent conversations, but respect your opinions. Please reach out to us in the office so we may better address your concerns.
Thank you for taking the time to provide us with your review. We're glad to hear you're enjoying your residency with us! We look forward to seeing you at the next community event!
Thanks for your feedback! We're glad you're enjoying our convenient location. We are always looking for ways to improve our community. Feel free to reach out to us in the office if you have any ideas you'd like to share!
Thank you for taking the time to provide us with your valuable feedback. We share your frustrations with residents not following community policies and do enforce lease violation fines. We really appreciate your suggestion about the reminders and will definitely take this into consideration. Please don't hesitate to reach out to us in the office if you would like to discuss these or any other concerns further.
Thank you for taking the time to provide us with your feedback. We appreciate you bringing your experience to our attention. It is always our intention to provide our residents with great service and regret to hear this has not been the case. We will work to do better going forward.
Thank you for bringing your experience to our attention. We sincerely apologize that you have encountered these issues. We do not have any past work orders in your resident file, but will be contacting you for more information so we may better address your concerns.
Gracias por su review. Estamos de acuerdo que la comunidad esta muy bien ubicada. Es alarmante que se siente que a sido descriminada por nuestra gerencia. Le puedo asegurar que no practicamos ni descriminacion ni racismo. Me gustaria que visitara la oficina y me pudiera explicar que la llevo a sentirse asi. Por favor comuniquese conmigo, la gerente, para que podamos hablar sobre su experencia.
Thanks for rating your experience!
Hello, While we are not positive who you are since this review is anonymous, we believe this was in reference to the incident where we had to call the courtesy officer after an individual refused to leave the office or go to the business center when the team had to lock up. We always want our residents to feel welcomed, but do have to secure the office area when team members are not present. Please feel free to reach out to the Property Manager if you would like to discuss your experience further.
We apologize your experience has not met your expectations and thank you for the feedback. We will be looking into your concerns and addressing these with our team. We value our residents feedback greatly and are always looking for ways to improve our community. Please feel free to contact us at 281.599.7200 to discus your experience further.
Thank you so much for the great feedback, and welcome home to SYNC at Kingsland Ranch! Please let us know if there is anything you need assistance with, we are here for you!
Gracias por tus comentarios!
Thank you for taking the time to provide us with your feedback. We would greatly appreciate you contacting Millie, your Property Manager, so your concerns can be addressed and discussed further. We look forward to hearing from you soon.
Thanks so much for your review! We apologize for any disturbance you're experiencing from your neighbors, but are glad to hear overall you are enjoying our community. We look forward to seeing you at our next event!
Thank you for the review! We are glad you are enjoying our excellent community! We apologize for any inconvenience you have had with finding a parking spot closer to your building. With everyone being home so much more this year, we understand this frustration. We hope once things get back to "normal", and parking limitation will also go back to how things were freely with much more availability. We are so happy you're happy here and hope you call SYNC at Kingsland Ranch home for many years to come!
Thanks for the great review! We really appreciate your recognition of our fantastic team. We look forward to seeing at our next resident event soon!
Thank you for your review! We're so glad you've had a great experience and love where you live! As always, let us know if there's anything we can help with.
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Luxury Katy, TX Apartments. Select from one of our spacious one or two-bedroom floor plans and discover all of the comforts and conveniences you'll enjoy. Our spacious layouts are outfitted with elegant and comfortable features that ensure a tranquil lifestyle. Live in the heart of Katy, TX in one of the most sought-after apartments where you'll indulge in wood-like floors, washer/dryer, chef-style kitchen, and more! See what's available today and make your reservation soon! Apply Now!
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21101 Kingsland Boulevard
Katy, TX 77450