Review History for Verified Resident 657653

Keystone Apartments


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Resident 657653

Verified Resident 2019

8/30/2019

I would 100% not renew my lease here or recommend anyone to live here. We get charged for pest control fees yet nothing actually gets done that I see. I constantly have red ants coming through my window and I have asked for help and what I got from management was that I can deal with it myself until pest control comes which is FOUR DAYS LATER. I have also had other issues that I asked for help with and put a service order in for and management told me that it wasnt important enough for anyone to come fix. Everyone on this management team is terrible. A retraining needs to happen or hire friendlier people. I was also told that these apartments were nice and that they will be fixed when I moved in. I waited two weeks to move into my apartment just to come into an apartment where the paint wasnt even finished, carpets were destroyed from previous renters, ac and heater never worked, and many many more issues. Bc of management not being helpful, friendly and lying to me I will definitely be ending my lease early.
    Manager

    6/28/2019

    Keystone Apartments
    Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to have a better understanding of your experience. Please reach out to us at (254) 554-3300 at your earliest convenience and we will do our best to resolve this with you. Keystone Team

    Review 51 out of 113

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    Keystone Apartments

    March 2024

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