#10,670 #8 #1,790

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The JaXon

4855 Magnolia Cove Drive, Kingwood, TX 77345
(148 Reviews)

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

C
C

Renter Ratings

D-

Review Ratings

Noise

1.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

1.3

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

C

Number of reviews in the past 365 days

3

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

5.67 days

View Community Timeline
View Community Timeline

The JaXon Reviews

(140)

4.2 rating

See Details

148 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2019 - 2023

8/27/2023

Honest review of The Jaxon in kingwood Texas

Lived in that community for over 4 years and the state of management is just shocking. when the community name was harbor view it was an amazing place to live then everything changed after they named is the Jaxon. Dirty hallways, found human feces in… See More>
    Manager

    8/31/2023

    The JaXon
    Thank you for reviewing as a former resident. We value the comfort of our residents, and the feedback you shared about community upkeep does not reflect our high standards. We have shared your observations with our team to ensure we monitor all the community-related concerns you mentioned. We have had multiple conversations with you over the phone and email regarding your move-out charges. All of these charges were valid based on our examination of your home after it was vacated, and we have pictures as well. Please email us at thejaxon@alapts.com should you have any additional questions. Good luck with your future endeavors.
    Review Author Icon

    anonymous

    Resident 2021 - 2023

    8/8/2023

    DO NOT MOVE TO THE JAXON

    BUGS: Regardless of how clean you keep apartment, there will be HUGE cockroaches inside, and outside in the entire hallway. We had to call pest control several times to come spray the apartment, and we still had cockroaches, spiders, and other creatures that we have… See More>
      Manager

      8/15/2023

      The JaXon
      Thank you for your feedback as a former resident. We are committed to providing comfortable homes and a positive living experience and are sorry that you felt dissatisfied with your time in our community. We will make note of your concerns so we can identify any areas that may need improvement. If you have any additional suggestions you would like to share, we invite you to contact us at thejaxon@alapts.com. We wish you well in your new home.
      Review Author Icon

      anonymous

      prospectiveVisited 2023

      6/27/2023

      BEWARE ... does not take responsibility for their own negligence

      BEWARE!!! The Jaxon has faulty gates on the parking deck that damage vehicles, and they will not pay for the damage or even give you their insurance info to file a report. On the afternoon of June 6th, our daughter was visiting a friend at… See More>
        Manager

        7/3/2023

        The JaXon
        Thank you for connecting with us. As we have discussed, the garage is not intended for visitor parking, and the exit gate closes between vehicles as intended. Our gate is functioning properly, and we have communicated that each vehicle must stop after the last car has exited. The signage on the gate indicates that we do not assume any responsibility for any damage to vehicles caused by the gate. If you wish to discuss this matter further, you are welcome to contact us at corporatecontact@alapts.com.
        Review Author Icon

        whollyfree@gmail.com

        Resident 2022

        7/24/2022

        aprtment great, pool a bust

        We rented an apartment at the Jaxon in Kingwood because it had a pool. We found the apt to be comfortable , clean and completely what we wanted. We will return. But the pool....First we were told it was closed all day Monday for "cleaning".… See More>
          Manager

          7/29/2022

          The JaXon
          We appreciate your feedback and are glad to know that your overall experience in our community met your expectations. It is disappointing to hear that the pool facilities were not maintained to your satisfaction, and we are sorry for any delay that may have occurred in resolving this. We will be sure to discuss this with the appropriate team members and encourage you to contact us at thejaxon@alapts.com if there is anything else we can do for you at this time.
          Review Author Icon

          anonymous

          Resident 2017 - 2021

          4/28/2022

          Steer Clear!

          Lived at this complex from 2017-December 2021 Once this was a beautiful, luxurious, safe, and quiet place to call home. Those times are long gone. In 2019 a new management company (American Landmark) bought the former Harbor View apartments and gave it a new name.… See More>
            Manager

            5/5/2022

            The JaXon
            Thank you for your feedback. Our team values the comfort and satisfaction of our residents, and we are sorry to learn that you have concerns about upkeep and noise. At your convenience, we invite you to contact us at corporatecontact@alapts.com so we can address these observations.
            Review Author Icon

            anonymous

            Resident 2022

            4/22/2022

            Nasty

            since moving here in January I have experienced extra fees on my rent every month so far, even had property manager have to remove fees because she “didn’t know where they came from”. My 1st floor luxury apartment (whole reason I chose Jaxon) flooded due… See More>
              Manager

              4/28/2022

              The JaXon
              We are sorry to hear of the challenges you have experienced with flooding and getting into a new home. We strive to provide prompt and helpful service, and we take your feedback seriously. We will escalate your comments about trash in the community to the appropriate team, and we invite you to email us at thejaxon@alapts.com so we can talk.
              Review Author Icon

              chentytrev

              prospectiveVisited 2021

              11/15/2021

              Chris & Trenton were awesome for the tours were very informative and they had us at hello, their personalities were so friendly and they tried hard to make us feel that we were making the right decision. Will be moving next month and I can't… See More>
                Manager

                11/18/2021

                The JaXon
                Thank you for sharing your outstanding experience as a prospective resident. We are thrilled to hear that Chris and Trenton took great care of you and look forward to welcoming you to our community.
                Review Author Icon

                anonymous

                Resident 2021

                10/4/2021

                Don’t do it. We are so disappointed and can’t wait for this lease to be over. I am at a hotel right now with my family because our ac has went out multiple times. Then, on yesterday, nobody would even give us a call back.… See More>
                  Manager

                  10/9/2021

                  The JaXon
                  We appreciate you sharing your thoughts. Our residents' comfort is of the utmost importance to our team, so we deeply apologize if you have had concerns with your air conditioning. We want to address this for you as soon as possible, so please connect with us at corporatecontact@alapts.com at your earliest convenience.
                  Review Author Icon

                  David_D425

                  prospectiveVisited 2020

                  12/15/2020

                  This is a beautifully renovated apartment! The staff was spot on and welcoming, and they made sure to explained everything I needed to know before making a decision. Just a wonder area, beautiful, and very peaceful. Kelesia has an outstanding staff at this wonderful community.

                    Manager

                    12/17/2020

                    The JaXon
                    Hi David, thank you for the excellent review and for selecting our beautifully updated community as your next home! Our team strive to deliver superior service and value for our residents each day. We are glad that your visit and tour was such an enjoyable experience. Let us know if there is anything we can do to assist you as you join the community!
                    Review Author Icon

                    Leah_S994

                    prospectiveVisited 2020

                    12/12/2020

                    This complex is so beautiful! I love the appliances and the small details. The staff is very friendly and attentive. I feel very safe on the grounds and they're very clean. I'm looking forward to becoming a resident.… See More>
                      Manager

                      12/15/2020

                      The JaXon
                      Hi, Leah! We appreciate you reviewing us. It is wonderful to know that you are impressed by our friendly team and pristine community. Please let us know if we can assist you during the transition.
                      Review Author Icon

                      Tahlia_C

                      prospectiveVisited 2020

                      12/11/2020

                      After visiting 10 different apt complexes we squeezed the quickest 10 minute tour because they had just closed the leasing office and on the drive home there was no debate, The Jaxon was THE ONE. For the price we couldn't find anything even close to… See More>
                        Manager

                        12/15/2020

                        The JaXon
                        Hi Tahlia, thank you for writing this review. We are excited that you chose to join our community and glad you are enjoying your modern, spacious home. Please let us know if there is anything we can do to help you.
                        Review Author Icon

                        anonymous

                        Resident 2020

                        9/29/2020

                        It's amazing how a couple of people in an office can take what could be an excellent place to live and turn it into an annoying lease. The management is lazy and unknowledgeable. The changes that have been made in 2020 are illogical and unwelcoming… See More>
                          Manager

                          10/2/2020

                          The JaXon
                          Thank you for recognizing our maintenance team for their prompt, effective assistance with your needs. Customer service is our priority, and we are sorry to hear you have noticed a decline in quality recently. We would greatly appreciate an opportunity to discuss your comments, so please connect with us at corporatecontact@alapts.com. We look forward to speaking with you soon.
                          Review Author Icon

                          anonymous

                          Resident 2018 - 2020

                          8/10/2020

                          Today I called the manager to voice my dissatisfaction with the threatening group emails sent to the residents such as the ones I received today giving us one hour notice and another one giving 36 minutes to move our cars or they would be towed… See More>
                            Manager

                            8/13/2020

                            The JaXon
                            Thank you for connecting with us. We understand how much our residents value courteous, helpful communication and clean common areas, so please accept our sincere apologies if we have missed the mark on either of those matters. When you have time, please contact us at corporatecontact@alapts.com so we can learn more about your interactions with our team and take action to uplift your experience. We look forward to speaking with you.
                            Review Author Icon

                            Bill_L168

                            Resident 2020

                            3/17/2020

                            I love this community because security, very peaceful and the staff and maintenance is awesome. They have always responded to all concerns and the service when I have a need is quick and professional. I highly recommend The Jackson and Kelesia for being very professional.

                              Manager

                              3/19/2020

                              The JaXon
                              Greetings Bill,We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
                              Review Author Icon

                              mkhenry08

                              prospectiveVisited 2020

                              3/6/2020

                              I love this community.. for the convenience to all Kingwood area... Close to KINGS HARBOR... various restraunts, shopping, ect...... AMANDA, THE JAXON leasing professional discussed all my leasing options, showed me around the property, and set me up with portal to complete the leasing experience.....… See More>
                                Manager

                                3/10/2020

                                The JaXon
                                Mkhenry, thank you for the excellent review and for choosing our community as your future home! Amanda excels in putting residents at ease from their first interaction with her. We are glad that she was able to make your visit and leasing application such an enjoyable experience. Our team is excited to welcome you to our community!
                                Review Author Icon

                                Resident 674929

                                Verified Resident 2019

                                8/6/2019

                                Lived here during the flooding of Hurricane Harvey. Unfortunately, at that time I lived on the first floor. I was impressed by the way the team on site and corporate handled the situation. They were very sensitive to our needs and loss… See More>
                                  Manager

                                  8/7/2019

                                  The JaXon
                                  Hi Neighbor! Thank you so much for taking the time to give us a review! I'm so glad to hear that you think so highly of Harbor View and came back to stay with us. If there is anything we can do to make your experience with us even better, please let us know. Thanks again! Stephanie Clay- Community Manager
                                  Review Author Icon

                                  Resident 671162

                                  Verified Resident 2019

                                  7/30/2019

                                  From day 1 my overall experience exceeds all expectations. Staff is friendly and overall apartment condition is excellent. I feel safe coming and going, it's quiet and always clean. Maintenance is always eager to take care of any issues.

                                    Manager

                                    7/31/2019

                                    The JaXon
                                    Hello Neighbor! Thank you for taking the time to let us know how much you like it here! We appreciate hearing back from our residents. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Taylor Toran - Assistant Community Manager
                                    Review Author Icon

                                    Resident 664479

                                    Verified Resident 2019

                                    7/14/2019

                                    The leasing staff is awesome. I lost my home due to unforeseen medical disability and decrease in income. From RN to disability is a shock. However other personal issues also contributed to the lose of my home. Oh ya know like sued for custody of… See More>
                                      Manager

                                      7/16/2019

                                      The JaXon
                                      Hello Neighbor! We're so happy to hear that you are enjoying your new home at Harbor View! We know finding and choosing a new home in the midst of all of that is stressful and we're so glad we were able to do what we could to help out. Thank you so much for taking the time to give us a review. If there's anything we can do for you please let us know. Thanks again! Stephanie Clay- Community Manager
                                      Review Author Icon

                                      Resident 658035

                                      Verified Resident 2019

                                      6/28/2019

                                      It feels like home. Everything is taken care of well and the staff are all, ALWAYS very polite and helpful. This apartment building makes living stress free and a pleasurable experience. The recreational facilities are also a nice plus. Lastly I… See More>
                                        Manager

                                        6/28/2019

                                        The JaXon
                                        Hello Neighbor, Thank you so much for taking the time to give us such a great review! We love hearing back from our residents. We're so happy to hear that you enjoy calling Harbor View your home! If there's anything we can do to make your experience with us even better please let us know. I'd love to discuss our improvements with you! Thanks again! Stephanie Clay- Community Manager
                                        Review Author Icon

                                        Resident 638899

                                        Verified Resident 2019

                                        5/11/2019

                                        Beautiful property with a caring yet professional staff. From their day to day interaction with their residents to their freindly nature I cant help but recommend this property to anyone looking for apartments.

                                          Manager

                                          5/14/2019

                                          The JaXon
                                          Hello! Thank you so much for the wonderful comments on Harbor View by Cortland. We really appreciate you taking the time to write us a review! We always strive to be the best, please let us know if there is anything we can do to make your home even better! Thank you, Stephanie Clay- Community Manager
                                          Review Author Icon

                                          Resident 625538

                                          Verified Resident 2018 - 2019

                                          4/10/2019

                                          I consistently see smell urine and feces in the halls from other tenets pets. People need to start cleaning up after their pet along with personnel checking for clean hallways. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

                                            Review Author Icon

                                            Resident 618820

                                            Verified Resident 2018 - 2019

                                            3/23/2019

                                            It's been over all a pleasant experience . I notice people do not clean up after their dogs and kids are let to run around screaming and crying while parents come in from outside. I am happy living here until my contract is up.

                                              Review Author Icon

                                              Resident 612967

                                              Verified Resident 2018 - 2019

                                              3/8/2019

                                              These apartments feel like living in a hotel style building its the best place I have ever rented at. I have lived at 3 other apartments in California for about almost 2K for a 1 bedroom in a pretty ruff area and after moving here… See More>
                                                Manager

                                                3/26/2019

                                                The JaXon
                                                Hello, Thank you so much for taking the time to give us such a great review! I'm so glad to hear that you are happy here. If there is ever anything I can do to make your experience with us even better please let me know! Thank you, Stephanie Clay- Community Manager
                                                Review Author Icon

                                                Resident 598179

                                                Verified Resident 2019

                                                3/4/2019

                                                The staff is always lovely and go out of their way to assist in anyway they can. Ive always had great experiences with cortland partners. Love the amenities and Kingwood communities are so quiet, everything you need is accessible and within walking distance.

                                                  Manager

                                                  3/26/2019

                                                  The JaXon
                                                  Hi , We are very happy to have provided you with such a positive experience! We know you have many choices in where to live and we are happy that you have chosen Harbor View by Cortland as your home. Thank you so much for taking the time to give us such a great review! Best Regards, Stephanie Clay- Community Manager
                                                  Review Author Icon

                                                  Resident 607547

                                                  Verified Resident 2018 - 2019

                                                  2/23/2019

                                                  Its nice apartments and friendly the front staff is nice and helpful and the ground are always clean theres a lot to do around the community and it feels safe every time I go out for a walk around with my family.

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    Parking
                                                    • Direct Access Parking Garage
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $300. Rent: $20. Pet Limit: 2. Comments: We happily accept up to 2 pets per apartment home. We have a one-time non-refundable pet fee of $300 per pet and a monthly pet rent of $20 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above-listed breeds.
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                                                    • Cats Allowed
                                                      Fee: $300. Rent: $20. Pet Limit: 2. Comments: We happily accept up to 2 pets per apartment home. We have a one-time non-refundable pet fee of $300 per pet and a monthly pet rent of $20 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above-listed breeds.
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                                                    Other
                                                    • 24-Hour Online Resident Services
                                                    • American Landmark 360 Resident Program
                                                    • BBQ Grills
                                                    • Balcony or Patio
                                                    • Breakfast Bar
                                                    • Controlled Access
                                                    • Deep Soaking Bath Tubs
                                                    • Double Vanity
                                                    • Elevator
                                                    • Fitness Center
                                                    • Hardwood Flooring
                                                    • High Ceilings and Crown Molding
                                                    • High End Appliances
                                                    • Microwaves in Select Homes
                                                    • Parcel Lockers
                                                    • Pool
                                                    • Premium Countertops
                                                    • Smart Locks Available
                                                    • USB Outlets
                                                    • Walk In Closets
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                                                    Leasing

                                                    Located in Humble ISD and near major employers like Kingwood Medical Center, our community offers a world of opportunity near the heart of the Lake Houston area. Designer features like granite countertops and nine-foot ceilings with crown molding will make you proud to call any of our one, two, and three-bedroom apartments home. Sweat it out in our 24/7 fitness center, or cool off at our resort-style pool. And when you're considering your weekend plans, head over to Atascocita Town Center for some retail therapy or spend some quality time outside and explore all the fishing and golfing options of Lake Houston. No matter what your day looks like, you'll come home to the hospitality and service of a team dedicated to you.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    American Landmark

                                                    B
                                                    B
                                                    Communities
                                                    103

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 148 number of votes by renters, The JaXon is currently rated 4.2 out of 5 stars.
                                                    The JaXon is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    The JaXon is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    The JaXon is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    The JaXon is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    The JaXon is rated 1.3/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    The JaXon is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 5.67 days to their community reviews in the past year.
                                                    American Landmark
                                                    Dogs Allowed
                                                    Fee: $300
                                                    Rent: $20
                                                    Pet Limit: 2
                                                    Comments: We happily accept up to 2 pets per apartment home. We have a one-time non-refundable pet fee of $300 per pet and a monthly pet rent of $20 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above-listed breeds.
                                                    Cats Allowed
                                                    Fee: $300
                                                    Rent: $20
                                                    Pet Limit: 2
                                                    Comments: We happily accept up to 2 pets per apartment home. We have a one-time non-refundable pet fee of $300 per pet and a monthly pet rent of $20 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above-listed breeds.

                                                    Contact Property

                                                    The JaXon

                                                    May 2024

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                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    The JaXon is an apartment in Kingwood in zip code 77345. This community has a 0 Bed, 0 Bath Nearby cities include Porter, Atascocita, Humble, New Caney, and Huffman.

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