The Kacey at Kingwood
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The Kacey at Kingwood

21919 Northpark Dr, Kingwood, TX 77339
(94 Reviews)
$1,036 - $2,023/mo

The Kacey at Kingwood Reviews

(73)

3.8 rating

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94 total reviews

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Verified

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Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 836601

Verified Resident 2020 - 2022

11/4/2022

New apartments, great kitchen and storage spaces, decent size, great location and very pleasant experience with the staff and neighbors. Parking space was never an issue, no matter how late you arrive. Never heard any late night parties, or scandal. BarkPark is kept clean and there is plenty of rooms for large dogs to play. Maintenance staff is amazing. Office staff can do better sometimes, but they are trying. Overall, you will like it. Spent two years here, and I call it HOME. Oh, and I forgot about the nice pool, very well maintained all year long.

    Manager

    11/11/2022

    The Kacey at Kingwood
    Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

    Updated Review

    Review Author Icon

    Resident 1058880

    Verified Resident 2022

    10/28/2022

    Appliances are dated. You pay for washers and dryers that don't clean the clothes. Water pressure & water temperature aren't consistent. Gate barely works. Neighbors are inconsiderate & rude. Gym equipment is old and feels like it's going to fall apart while using it. Roaches and spiders everywhere. Cell reception is AWFUL. You can only have their internet service called optimum (which I've never heard of) If you call or email GOOD LUCK. Ty is the only helpful one in the office.The phones are rarely answered because Ty does all of the work by himself. Manager even forgets to submit payments. And late fees are added for no reason. If you have other apartments in mind GO WITH THEM!

      Manager

      11/3/2022

      The Kacey at Kingwood
      Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to work towards a resolution, so if you are willing, please reach out to us at (281) 791-0505 to discuss this further.
      Review Author Icon

      Resident 1071537

      Verified Resident 2020 - 2022

      10/2/2022

      The location is great. Close to a major highway, spacious units and right behind H?E?B. I don't spend a whole lot of time in my apartment due to my job, but when I do, it is enjoyable. Wooden floors are great for pets. Every now and then there are issues with the gate and the walls here can be a bit thin, but nothing too crazy. Overall, I've enjoyed my experience living here.

        Manager

        10/7/2022

        The Kacey at Kingwood
        Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

        Updated Review

        Review Author Icon

        Resident 1042959

        Verified Resident 2022

        9/30/2022

        Things that are broken do not get fixed. The gym door has been broken since I moved in, and since I work out early, it's a security concern. The game room door handle is also broken. The things that were broken/missing from my apartment from the date of move in never got fixed or addressed.

          Manager

          10/4/2022

          The Kacey at Kingwood
          Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (281) 791-0505. We look forward to hearing from you.
          Review Author Icon

          Resident 1070978

          Verified Resident 2022

          9/30/2022

          I wouldn't have moved in if I knew how disorganized office staff was. I am missing both my mail keys and one of my garage remotes. Also, there are too many outrageous fees attached to my lease. This makes zero sense!

            Manager

            10/3/2022

            The Kacey at Kingwood
            Hi, we are disappointed to hear that you did not have a more positive experience with us at The Kacey at Kingwood. We would like to work towards a resolution, so if you are willing, please reach out to us at (281) 791-0505 to discuss this further.
            Review Author Icon

            Resident 1068874

            Verified Resident 2020 - 2022

            9/23/2022

            Apartments are still new and I'm glad my unit is flawless. (Only tenant that has lived there). The gate is always broken, you have people walking all over the place late at night. Seems like there's no safety. Cars getting broken into. I like these apartments so much but the area is getting trashed by residents and the staff not upkeeping the property. I would like to renew but I know the price will go up higher and to be honest, I can move across the street at the new apartment complex getting built for the same price if not cheaper. Management has been turned over 3 times since the property has opened. Never really had an issue with them. So I guess that's good. I think there's better alternatives in the area if I'm being honest

              Manager

              9/26/2022

              The Kacey at Kingwood
              Hi, we are disappointed to hear that you did not have a more positive experience with us at The Kacey at Kingwood. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (281) 791-0505. We look forward to hearing from you.
              Review Author Icon

              Resident 1066732

              Verified Resident 2022

              9/16/2022

              Fabulous staff and beautiful apartment complex. The apartment complex is very clean and the amenities are wonderful. We love that there is a pet spa and agility park on site. It is right across the street from a nice H?E?B and very close to the freeway for easy commute to downtown Houston.

                Manager

                9/19/2022

                The Kacey at Kingwood
                Hello there! We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

                Updated Review

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                Resident 1032716

                Verified Resident 2021 - 2022

                9/2/2022

                The staff has changed three times in the six months I have lived here and none of them are very polite or professional. The front gate is always broken. My first apartment had a roach infestation that was never resolved (and management knew about it before I moved in) Fortunately I transferred to a larger apartment. Upon ,I've out of that first apartment, they charged me to clean the carpet which wasn't even dirty. They charge you a base rent then a monthly fee for everything (Washer and dryer, pest control, parcel box rental, trash pick up, etc.)

                  Manager

                  9/6/2022

                  The Kacey at Kingwood
                  Hi, we're disappointed to hear of the negative experience you had at our location. If you are willing to give us another chance, please reach out to us at (281) 791-0505 to speak to our manager directly.
                  Review Author Icon

                  Resident 1058060

                  Verified Resident 2021 - 2022

                  8/23/2022

                  Quiet community. Gates always broken. Pool is often closed. Good location. Maintenance staff friendly and good. Office staff keeps changing and it makes it difficult to build a good relationship with them. A couple weekend events never happened.

                    Manager

                    8/27/2022

                    The Kacey at Kingwood
                    Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!
                    Review Author Icon

                    Resident 1057909

                    Verified Resident 2022

                    8/23/2022

                    Tye was wonderful with us from the time we walked in, super helpful and informative. The only recommendations would be to somehow fix the constant power outages & power wash the hallways outside because some are super stained.

                      Manager

                      8/26/2022

                      The Kacey at Kingwood
                      Hi, we really appreciate your feedback! If you're ever in need of more help, please let us know!
                      Review Author Icon

                      Resident 1055181

                      Verified Resident 2022

                      8/15/2022

                      Since we moved, the leasing office and maintenance staff have been excellent. Their professionalism is second to none. The garbage area is well kept, super clean. The only concern is the front gate malfunction.

                        Manager

                        8/19/2022

                        The Kacey at Kingwood
                        Hello, thank you for your kind review; we are happy to pass along your comments to the team here at The Kacey at Kingwood! We hope you have a great day!
                        Review Author Icon

                        Resident 1055165

                        Verified Resident 2021 - 2022

                        8/15/2022

                        It suck and there is always bugs coming into our apartment no matter what we try. Had an issue with a creepy neighbor that never got resolved even after I emailed the front office. Amenities are always closed or broken.

                          Manager

                          8/19/2022

                          The Kacey at Kingwood
                          Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We hope you are willing to give us another chance. Please reach out to us at (281) 791-0505 so we can work towards a resolution.
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                          Resident 1051958

                          Verified Resident 2021 - 2022

                          8/5/2022

                          I think the rent is way to high for the property. The office staff communication is week, as far as getting back to me on a renewal. The problem was resolved once I was able to pin them down, by showing up to the office every day for about three weeks.. finally they were able to get the rent where I could afford it. No issues since. The maintenance guys are awesome.. but I wish that we could keep the gate fixed to keep all the unwanted people out.. also they need to do something about vehicles speeding throughout the complex, vehicles and motorcycles. And could you inform the residents to put trash in dumpster and not just put buy the door.. that's all I have to say..have a great day

                            Manager

                            8/7/2022

                            The Kacey at Kingwood
                            Hello, we appreciate you taking the time to leave us this feedback. Please reach out to the management regarding the issues you have mentioned above.
                            Review Author Icon

                            Resident 1050868

                            Verified Resident 2020 - 2022

                            8/2/2022

                            As of right now, The Kacey has a horrible office communication. No one ever calls you back or they do not answer the phone. I've emailed, called a d left voicemails and no one responds. When you need the office to update, correct or add any information for your contract it doesn't get done

                              Manager

                              12/9/2022

                              The Kacey at Kingwood
                              We apologize for any delay in communication! Please email me at kacey.pm@cafmanagement.com. -Emily, Property Manager
                              Review Author Icon

                              Resident 1050758

                              Verified Resident 2022

                              8/2/2022

                              Overall it's a nice community. The only issues I've had in my specific unit is lots of bugs. I live on the bottom floor so I'm not sure if that's why, but I've seen a lot of spiders, earwigs, centipedes, roaches, and even a couple ants.

                                Manager

                                8/4/2022

                                The Kacey at Kingwood
                                Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
                                Review Author Icon

                                Resident 1047653

                                Verified Resident 2022

                                7/23/2022

                                Experience has been poor due to the lack of caring by the property management. We were told we could move in on a certain day , in writing, and they did not commit to that date and we were forced to cancel our original move in date. We had no washer and dryer for several weeks and we were only told this was due to staff shortages. The gates are constantly broken and the pool is a nasty mess and never cleaned before opening each day. One day to clean the pool area is not enough. The overall experience at The Kacey has been poor.

                                  Manager

                                  1/19/2023

                                  The Kacey at Kingwood
                                  Hi, we are disheartened to hear about your experience here in our community. We'd like to resolve these issues for you as quickly as possible. We would like to work towards a resolution, so if you are willing, please reach out to us at (281) 791-0505 to discuss this further.
                                  Review Author Icon

                                  Resident 1044223

                                  Verified Resident 2021 - 2022

                                  7/13/2022

                                  For the most part the community is good and like living here beside the noise at the pool and the light that shines through the bedroom window from outside at night. I received noise complaint violations when not at home.

                                    Manager

                                    1/19/2023

                                    The Kacey at Kingwood
                                    Hello, we appreciate you taking the time to leave us this feedback. Thank you again for taking the time to let us know how we can improve.
                                    Review Author Icon

                                    Resident 1044218

                                    Verified Resident 2022

                                    7/13/2022

                                    I like the community so far. I just feel like my apartment wasn't cleaned to expectations. Patio is covered in dirt and found glass. Carpet is stained and covered in dog hair. Ants were found throughout.

                                      Manager

                                      7/16/2022

                                      The Kacey at Kingwood
                                      Hello, we appreciate you taking the time to leave us this feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
                                      Review Author Icon

                                      Resident 1040206

                                      Verified Resident 2022

                                      6/28/2022

                                      We have been very satisfied with The Kacey. The office and maintenance staff answer promptly to any concerns and are very professional. The pool area is always clean and it is a quiet community. We are enjoying living here.

                                        Manager

                                        7/15/2022

                                        The Kacey at Kingwood
                                        Hello, Wow! Thanks so much for sharing your raving experience with Kacey . We strive to provide the best service possible. We also appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!
                                        Review Author Icon

                                        Resident 1035094

                                        Verified Resident 2021 - 2022

                                        6/12/2022

                                        It's been great except for the sever lack of communication between residents and office staff. Office staff (Marisela?) is rude and doesn't seem to care about customer service. Amenities are great on the other hand.

                                          Manager

                                          6/13/2022

                                          The Kacey at Kingwood
                                          Hello, we appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. If you are willing to give us another chance, please contact us at (281) 791-0505 so we can understand your situation better in order to try and turn your experience around. Thank you, The Kacey at Kingwood
                                          Review Author Icon

                                          Resident 1034491

                                          Verified Resident 2022

                                          6/10/2022

                                          So far, mediocre at best. It's taken weeks to get most of the issues fixed, but one major one still remains...the a/c doesn't cool the primary bedroom. In TX, that's a big deal. When paying close to $2000/month, I expect the unit to be ready and everything working when I move in. Sadly, that's not the case here.

                                            Manager

                                            6/12/2022

                                            The Kacey at Kingwood
                                            Hi, we are disheartened to hear about your experience here in our community. We'd like to resolve these issues for you as quickly as possible. Please contact us at (281) 791-0505 so we can work with you to make this right.
                                            Review Author Icon

                                            Resident 1028119

                                            Verified Resident 2022

                                            5/21/2022

                                            The staff here is ok. Nothing more to add. The property is well maintained. I just wish the staff moved a little faster to address issues/requests . Other than that the move to the Kacey at Kingwood has been just ok. :/

                                              Manager

                                              5/24/2022

                                              The Kacey at Kingwood
                                              Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
                                              Review Author Icon

                                              Jesslpierce

                                              Resident 2021

                                              11/13/2021

                                              It use to be the Royalton at Kingwood. Management at least attempted to address my terrible neighbors above me stomping, yelling, jumping, all the time. We got new management I called about my neighbors above and they said they don’t address issues like what I’m having with my neighbors. Jesse said she would have to talk to her manager and he would have to read the policy and procedures for their company to see how to address it? How do you not know? You can’t just address it with someone’s neighbors. I have lived her 6 months and the worse apartments I have ever lived at in my life! DON’T LIVE HERE! New management won’t address and won’t know how to address any issue you might have. The front gate is often broken so anyone can come in.

                                                Manager

                                                1/22/2023

                                                The Kacey at Kingwood
                                                Hi! Thank you for taking the time to share your experience with us at The Kacey at Kingwood. We'd love the opportunity to resolve any issues and make you a happy resident. Please reach out to us so that we can work toward a solution. Thank you!

                                                Floor Plans & Pricing

                                                1 Bedroom

                                                A2

                                                1 Bed, 1 Bath | 726 sq. ft.

                                                $1,207 - $1,256

                                                2 Available Units

                                                See Floor Plan Details

                                                A1

                                                1 Bed, 1 Bath | 653 sq. ft.

                                                $1,176 - $1,222

                                                1 Available Unit

                                                See Floor Plan Details

                                                A6S

                                                1 Bed, 1 Bath | 919 sq. ft.

                                                $1,423 - $1,469

                                                1 Available Unit

                                                See Floor Plan Details

                                                Disclaimer: Special, prices and availabilities subject to change.

                                                epIQ Ratings

                                                What is epIQ?

                                                The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                epIQ Report Card

                                                In partnership with SatisFacts™

                                                Community epIQ Grade

                                                A
                                                A

                                                Renter Ratings

                                                A

                                                Review Ratings

                                                Noise

                                                4.3

                                                Grounds

                                                4.4

                                                Safety

                                                4.2

                                                Office Staff

                                                4.7

                                                Maintenance

                                                4.3

                                                Neighborhood

                                                4.6

                                                Survey Ratings

                                                SatisFacts™ Tour Survey

                                                SatisFacts™ Move-In Survey

                                                SatisFacts™ Maintenance Survey

                                                SatisFacts™ Renewal Survey

                                                Review Count

                                                A

                                                Number of reviews in the past 365 days

                                                20

                                                Manager’s Review Engagement

                                                A+

                                                Percentage of reviews responded to

                                                100.00%

                                                Manager’s Review Reply Time

                                                A

                                                Average time to respond to reviews

                                                2.4 days

                                                View Community Timeline
                                                View Community Timeline

                                                Features & Amenities

                                                Parking
                                                • Detached Garages and Reserved Carports Available
                                                Pets
                                                • Dogs Allowed
                                                  Pet Limit: 2
                                                  Less Info
                                                  More Info
                                                • Animal type not listed Allowed
                                                • Cats Allowed
                                                  Pet Limit: 2
                                                  Less Info
                                                  More Info
                                                Other
                                                • 2" Faux Wood Blinds
                                                • BBQ and Picnic Area
                                                • Bark Park
                                                • Built-In Shelving
                                                • Built-in Desks
                                                • Business Center
                                                • Cardio Strength Training Center
                                                • Clubhouse
                                                • Controlled Access
                                                • Drop Pendant Lighting
                                                • Energy Efficient Stainless Steel Appliances
                                                • Faux Wood Floors
                                                • Game Room with TVs and Pool Table
                                                • Granite Countertops
                                                • Large Closets
                                                • Luxor Package Lockers
                                                • Patio
                                                • Pet Spa
                                                • Premium Custom Cabinetry
                                                • Premium Hardware and Lighting
                                                • Premium Kitchen Lighting and Subway Tile Backsplash
                                                • Swimming Pool with Sundeck and Wi-Fi
                                                • Undermounted Kitchen Sinks with Gooseneck Faucet
                                                • View
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                                                Leasing

                                                Superb apartment home living to be established conveniently near Interstate 69 and outside Houston enabling seamless travels across the state. Our close proximity to fine dining, exciting entertainment, and great shopping is set to place you exactly where you will desire to be. If location and comfort are qualities you require in your search for a new home, we are the community for you.
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                                                Questions & Answers (0)

                                                Frequently Asked

                                                Based on 94 number of votes by renters, The Kacey at Kingwood is currently rated 3.8 out of 5 stars.
                                                The Kacey at Kingwood is rated 4.4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                The Kacey at Kingwood is rated 4.3/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                The Kacey at Kingwood is rated 4.3/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                The Kacey at Kingwood is rated 4.2/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                The Kacey at Kingwood is rated 4.6/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                The Kacey at Kingwood is rated 4.7/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                Managers have responded to 100% of their community reviews in the past year.
                                                Managers have replied within 2.4 days to their community reviews in the past year.
                                                Dogs Allowed
                                                Pet Limit: 2
                                                Animal type not listed Allowed
                                                Cats Allowed
                                                Pet Limit: 2
                                                1 Bed, 1 Bath
                                                2 Beds, 2 Baths
                                                3 Beds, 2 Baths

                                                Check Availability

                                                The Kacey at Kingwood

                                                June 2024

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                                                The Kacey at Kingwood is a 523 - 1,487 sq. ft. apartment in Kingwood in zip code 77339. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,036 - $2,023. Nearby cities include Porter, Atascocita, Humble, New Caney, and Huffman.

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