Review History for Verified Resident 1082946

The Kacey at Kingwood


Updated Review

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Resident 1082946

Verified Resident 2020 - 2022

11/7/2022

I moved into this apartment complex on June 2020. Apartments were new, and nice looking. The price was good and within the average rate. About two years after, they change the administration and the name of the apartments. The new staff members do not know much about the existing residents. In general, it was a down grade. The new administration has changed its staff about 5 times since they took place. They current staff members still do not care much about resident's complains, and probably will lie to you in order to make us you away. They have poor communication and even worse performance. It takes around 4-5 times for them to do the right contract with the right information. It takes an average of 3 months to get something fix from the gym or the pool area. They have no security at all. Motorcycles were stolen, catalytic converters, tires and not a single camera was installed at the entrance of the apartments. Instead they repainted the wall blue. The rent prices for all units went up at least 18% but the quality of the service went down 100% so I do not recommend the apartments no more.
Manager

12/1/2022

The Kacey at Kingwood
Hi! Thank you for taking the time to share your experience with us at The Kacey at Kingwood. We'd love the opportunity to resolve any issues and make you a happy resident. Please reach out to us so that we can work toward a solution. Thank you!
1 Previous Review

Previous Review

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Danielcam135

Resident 2019 - 2022

7/13/2022

Okay Apartments Mediocre administration

The Kacey at Kingwood apartments are Okay, but they are overpriced for what they offer. No washer or dryer, and one of the gym machines broke down and took them 8 months to get it fixed. Another machine broke down a month ago and who knows how long it will take them to get it fixed. Likewise, the pool was out of order for about 6-7 months, and it is never clean. The administration changed and decided to invest on useless things like new signs, paint and gym carpet so it matches the colors of the new administration instead of investing on security or real problems like catalytic converters being stolen. If you have a motorcycle or a nice car. Make sure you pay for a garage because your wheels will get stolen or your whole motorcycle will disappear as well. Finally, the new management does not care about who is living in the apartments, and they do not take the effort to look at the existing lease contracts. It will take them minimum 5 times to get some paperwork done for you since they do know anything about their residents. After 2 years of living there, I will definitely move out once my lease ends.
Manager

7/15/2022

The Kacey at Kingwood
Hi, we are disheartened to hear about your experience here in our community. We'd like to resolve these issues for you as quickly as possible.

Review 50 out of 73

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