Review History for Verified Resident 1100355

The Kacey at Kingwood


Updated Review

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Resident 1100355

Verified Resident 2022 - 2023

6/16/2023

We love our apartment but are not enjoying the overall experience. One cannot reach the office when you need via phone or email. For some reason the manager and herself trained staff thinks we are here for then. When you wake up you expect to see or get an unfriendly don't do this or that or it's a lease violation email. Sorry, CAF asked, I answered.
    Manager

    6/29/2023

    The Kacey at Kingwood
    Thank you for sharing your feedback about your experience at The Kacey at Kingwood. We're glad to hear that you love your apartment, but we apologize for any frustrations you've experienced with the overall experience. We understand the importance of being able to reach the office when needed, and we apologize for any difficulties you've encountered in reaching us via phone or email. We will review our communication channels to ensure better accessibility and responsiveness to resident inquiries. We apologize if any interactions with our manager or staff have given you the impression that they prioritize their own needs over resident satisfaction. We value our residents and strive to provide a positive and friendly environment. We will address this matter with our team to ensure a more resident-focused approach. Regarding lease violation emails, we apologize for any unfriendly communications you may have received. Our goal is to maintain a harmonious community, and any reminders or notifications should be delivered respectfully and in a helpful manner. We will review our communication practices to ensure they align with our commitment to excellent resident service. If you have any further concerns or specific feedback you would like to discuss, please reach out to our management team directly. We appreciate your feedback and are committed to improving your overall experience at The Kacey at Kingwood. Thank you for bringing these matters to our attention.
    1 Previous Review

    Previous Review

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    Resident 1100355

    Verified Resident 2022 - 2023

    1/6/2023

    We have lived here a year now. We enjoy the place. Only negative, ownerships lack of safety concern and the security gate needs to be fixed. Was told by staff what the problem is, money needs to be spent to fix the problem. Just now spending it. Also security fencing lack needs to be address. Suggestions fall on def ears.
      Manager

      1/9/2023

      The Kacey at Kingwood
      Hi, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

      Review 23 out of 73

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      The Kacey at Kingwood

      June 2024

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