Review History for Jason_S576

Marquis at Kingwood


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Jason_S576

Resident 2017 - 2019

2/24/2019

I own a business so I don't normally give bad reviews. I definitely understand there are 3 sides to every story so I hate complaining without the other party getting a chance to make it right. My number is for a face to face. As of right this minute I'll keep reviewing your apartment complex with the truth and every time I see new potential tenants touring this place I'll politely explain the hidden problem, exactly why we are moving out of here. Management why would you allow a tow truck driver to lurk through our complex daily looking for vehicles to tow? It causes serious problems ... like for example: towing my wife's Jeep to their yard then realizing her Jeep did have the proper sticker. They (try to) sneak it back here to the complex, then lied to cover up their mistake. Accidents do happen .... BUT WHEN THE TOW TRUCK DRIVER IS CONSTANTLY LURKING AROUND HERE FOR VEHICLES TO TOW .... these type of accidents occur. Nobody will even admit it ... yet he parked it back in a different spot and we have witnesses. We follow the rules... we have our stickers, we pay our rent, mind our own business! We even pay extra for a covered parking which is the ONLY assigned parking here. 75% of the parking here is not assigned parking and the spots for visitors is very limited, which is barely marked. I welcome anyone with authority to show me where to so-called visitor parking spots are. Yesterday a friend come by our apartment (3:30 pm) and parked in an unassigned parking spot, was towed in less than 30 minutes after she got here. There was plenty of open spots next to her ... we looked and there was open spots so she was not blocking anyone. So in the middle of the day... no rules were broke. So here you go .... I'm paying the $380 tow bill since it is my fault for living in a place that obviously doesn't care about your tenants. Management please call me and explain why your tow truck driver is constantly lurking through this complex LOOKING for vehicles to tow. The only option I have here is a tenant to give 1 star reviews on everything your name is attached to. If you'd like to discuss this matter in person I'll only speak to you face to face, not over the phone.
    Manager

    2/25/2019

    Marquis at Kingwood
    Hello Jason - Thank you for taking the time to provide us with your feedback. We do our best to regulate parking and employ a tow company to ensure everyone is parked legally (not blocking handicap loading zones, fire lanes, etc.) and are that everyone is parked according to their community parking permit (reserved vs. not reserved spots). We understand your frustration and we apologize for the inconvenience the towing incident this weekend caused. We have already contacted the towing company, as improperly towing residents or their guests is inexcusable. We would like to discuss this matter with you further. Please reach out to the office at your earliest convenience at (281) 318-1963. Thank you, CWS Customer Care

    Review 30 out of 166

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    Marquis at Kingwood

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