Review History for anonymous

Woodland Hills Village Apartments


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anonymous

Resident 2014 - 2016

7/9/2016

I left a review on their website, but since they can screen those they avoid putting up any negative reviews. Before you sign a lease, they tell you how reasonable they are and how they are able to work with you if there are ever any issues. This is a lie. Recently they remodeled the apartments including the office. In doing this, they removed the drop box to drop off your rent during closed hours. For me, this is extremely inconvenient. My husband and I have 3 jobs and one car. As you could imagine, that leaves us with little to no time to get to them during business hours, meaning a drop box was a needed amenity. With the previous management you could pay rent late and they would still charge a late fee, but they would accept your rent and allow you time to get that late payment of $75, which most people wouldn't just be able to spare on short notice. The current management team not only refuses to accept your rent late but requires that you also have the late fee. If the offices were closed on grace period days and you are given no extension how is that reasonable. I think that their customer service is awful. Sure the law is that they don't have to accept your rent payment without the late fee but the reality is that that is unreasonable. Everyone has a different schedule and you can't expect them to be able to align with your schedule perfectly. Get your drop box back. Clearly this is a way of forcing people to have to pay extra money when you could simply accommodate the fact that my time isn't on your time. Learn what customer service really is because your management team is clearly only out for money and not worried about the customer satisfaction. I would have no problem paying a late fee, but the real issue is that you refuse to take a rent payment when you could still have your late fee. You should be ashamed of yourselves. Word of mouth is the most powerful source of advertisement. A lot of people already think that this complex is one of the worse ones in Kingwood and you all haven't helped that case out much. Sure this place looks a lot better but your customer service is fake and awful.

    Review 10 out of 141

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    Woodland Hills Village Apartments

    June 2024

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