Apartment was dirty, looked just like someone did a quick wipe down, when talked to front office they assured me that a "deep clean" was performed. Was extremely disappointed that was considered a "deep clean". Other than cleanliness of the apartment, was disappointed of with the lack of communication before I moved in. Now that I am moved in, communication is great.
Manager
11/13/2019
South Shore Lakes Apartments
Thank you for taking the time to share your experience. I'm very sorry to hear that you weren't pleased with the level of cleanliness of your home prior to your move in. But we appreciate your feedback and will ensure that our cleans are perfection upon anyone's move in. I would, however, love to discuss the lack of communication you felt you received before you moved in so that we can determine what can be done better in the future. If you will please feel free to either call and speak with me at (281)538-5533 or you can email me directly at dstephens@venterraliving.com Thank you again for your review, and we hope you have a wonderful day! Sincerely, Diana Stephens - Community Manager, Experience Leader