Villas at Waterchase Apartments
#8,924 #14 #1,502

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Villas at Waterchase Apartments

165 North Old Orchard Lane , Lewisville, TX 75067
(229 Reviews)
$730 - $1,145/mo

Move-In Specials

**ONE MONTH FREE RENT** Quick Move-in SAVINGS! Move in to a stunning apartment at Villas at Waterchase by May 15th and receive ONE MONTH FREE! Restrictions app...

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Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

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1 Bed, 1 Bath

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1 Bed, 1 Bath

See Floor Plan Details

1 Bed, 1 Bath

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2 Bedrooms

2 Beds, 2 Baths

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2 Beds, 2 Baths

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B-
B-

Renter Ratings

C+

Review Ratings

Noise

3.0

Grounds

2.5

Safety

2.0

Office Staff

3.0

Maintenance

3.5

Neighborhood

3.5

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

C

Number of reviews in the past 365 days

2

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

9 days

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Villas at Waterchase Apartments Reviews

(228)

3.5 rating

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229 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Claire_L281

Resident 2023

11/22/2023

Don't make the same mistake I did

**Don’t be sold by the ‘great’ move-in specials offered.*** Just to preface, I am not one to complain or even care enough to write a bad review, but I wish there was an option for 0/5 starts. I feel like anyone thinking about applying here… See More>
Manager

11/27/2023

Villas at Waterchase Apartments
Hi Claire. We're sorry to hear that your recent experience at Villas at Waterchase didn't meet your expectations. We appreciate your feedback and that you have taken the time to share your concerns with us. We are committed to ensuring all residents feel supported and well taken care of, and if we missed the mark in any way, we would love to discuss this further with you. We value your input and invite you to reach out to us directly to discuss your concerns properly. Our contact information is Office@VillasAtWaterchase.com or 972-221-4420. Thanks again Claire.
Review Author Icon

marycfmorris@gmail.com

Resident 2023

7/8/2023

Problems resolved quickly, staff is friendly and communicative

After we decided to move to Lewisville, I put together a list of the most popular apartments in the area and were disheartened by what we found. I did a second search, this time by positive reviews, and reached out to the first few that… See More>
    Manager

    7/21/2023

    Villas at Waterchase Apartments
    Hi there. We couldn't be more appreciate of your kind words, and we feel so lucky to have you as a new resident! This review truly means the world to us. We appreciate you so much!
    Review Author Icon

    softballhannah44@gmail.com

    Resident 2020 - 2021

    2/10/2022

    I loved living at Villas at Waterchase. Liz and Monica were amazing. They were always very helpful. The complex was always very clean and maintenance always made sure my apartment work orders were done very quickly. I would recommend this complex to anyone.

      Manager

      7/1/2022

      Villas at Waterchase Apartments
      Thank you so much! We appreciate it!
      Review Author Icon

      anonymous

      Resident 2015 - 2021

      8/24/2021

      Here at Waterchase Apartments, the personal is very friendly, they are quick to fix your requests. They keep the come clean and safe, Liz is always willing to go above and beyond to help you out. Thank you Liz.

        Manager

        10/20/2021

        Villas at Waterchase Apartments
        Thank you so much for your kind words! We appreciate it!
        Review Author Icon

        anonymous

        Resident 2021

        5/27/2021

        when I went to visit the apartment dog ---- is everywhere they don't clean their yards pools are dirty. and people's junk is all on the patio. mini blinds look bad it just a dirty place there is no security gate left open all day… See More>
          Manager

          11/4/2021

          Villas at Waterchase Apartments
          Hi there - We're sorry to hear your experience at Villas at Waterchase was not up to standards. Please feel free to contact our Property Manager to discuss any issues/concerns you might have that could improve your opinion of our community!
          Review Author Icon

          anonymous

          Resident 2018 - 2021

          4/27/2021

          I use to love living here, but since the new management company took over I feel like the service has gone down hill. The office staff says one thing then another. Get everything in writing. The hallways are dirty and some even smell. Repairs take… See More>
            Manager

            11/4/2021

            Villas at Waterchase Apartments
            Hi 'Anonymous' - we know a change in management and ownership can cause some unforeseen challenges. We've worked extremely hard to get the community turned around and running efficiently and effectively. If you are still experiencing any issues, and still live at the community, please feel free to contact the Property Manager at your convenience to discuss.
            Review Author Icon

            anonymous

            prospectiveVisited 2021

            2/8/2021

            When the lady was trying to show me and my sister the apt their was so much dog poo every where . Do not the the website fool you it's not that clean . trash all in the hall ways. which also had and smell.… See More>
              Manager

              11/4/2021

              Villas at Waterchase Apartments
              Hi there - We're so sorry to hear you were unsatisfied with your experience at our community. When it's convenient for you, please consider scheduling a time to speak with our Property Manager to discuss any questions or concerns you may have. We would appreciate the opportunity to turn your opinion around.
              Review Author Icon

              anonymous

              Resident 2012 - 2020

              10/12/2020

              A lot of lights are out around the buildings. Several breezeways are filthy and need power washing. The complex is supposed to be gated but the entrance, exit, and gate off of the office entrance are always left open. Staff doesn't wear a mask in… See More>
                Manager

                11/4/2021

                Villas at Waterchase Apartments
                Hi there - we're disappointed to hear about your experience at Villas at Waterchase. Please contact our leasing office to see if there is anything we can do to help improve your opinion of our community. Thank you!
                Review Author Icon

                anonymous

                Resident 2020

                8/9/2020

                DO NOT LIVE HERE!!!! these apartments are currently under new ownership and since then we have had so many problems . We had our apartment broken into two weeks ago, and the office staff did little to nothing to help. Our sliding glass door didn't… See More>
                  Manager

                  11/4/2021

                  Villas at Waterchase Apartments
                  Hi 'Anonymous' - we know a change in management and ownership can cause some unforeseen challenges. We've worked extremely hard to get the community turned around and running efficiently and effectively. If you are still experiencing any issues, and still live at the community, please feel free to contact the Property Manager at your convenience to discuss.
                  Review Author Icon

                  anonymous

                  Resident 2020

                  7/13/2020

                  This place IS a slum! I wouldn't recommend it to anyone. I am out of here soon. They don't take care of anything, it's impossible to get things addressed, parking is horrible, cops here all the time, and they tow cars all the time. You… See More>
                    Manager

                    11/4/2021

                    Villas at Waterchase Apartments
                    Hi there - We’re very sorry to hear that your experience with Villas at Waterchase was not up to your expectations. Please contact our leasing office to see if there is anything we can do to help improve your opinion of our community. Thank you!
                    Review Author Icon

                    Resident 745526

                    Verified Resident 2020

                    2/18/2020

                    An amazing apartment complex! The buildings are well made and well maintained. The manager is amazing, the response time to issues is incredibly fast. Best experience that I have ever had. Highly recommend

                      Manager

                      2/20/2020

                      Villas at Waterchase Apartments
                      Thank you for your feedback. We strive for excellence. If you ever need anything, please contact us. Have a great day!
                      Review Author Icon

                      Resident 742836

                      Verified Resident 2020

                      2/7/2020

                      Fairly new to these apartments, but the staff is extremely kind. The grounds and pools are up kept, and the apartments are nice. I switched my move in date, and they got me in within the hour. Also, most residents are kind.

                        Manager

                        2/10/2020

                        Villas at Waterchase Apartments
                        Thank you for the positive review. We strive for excellence and appreciate you taking the time to let us know how we are doing. Should you ever need anything, contact us at the office.
                        Review Author Icon

                        Resident 742441

                        Verified Resident 2020

                        3/28/2020

                        I've been here about a month. I'm very happy with my decision to move here. It is close to shopping and restaurants. Everyone at the apartment seems to very friendly. Moving in was so easy. The office staff helped me with everything. Lindsey was great.

                          Manager

                          2/24/2020

                          Villas at Waterchase Apartments
                          Thank you for the five star rating. The team at Villas at Waterchase strive for excellence. Should you need anything at all, please contact the office.
                          Review Author Icon

                          Resident 717179

                          Verified Resident 2019

                          11/13/2019

                          Just tired of all the issues we have had in the 6 1/2 months we have lived here. It's unacceptable. Lindsay has always been helpful, I don't want to complain about maintenance... they do what they can, but multiple outside vendors have To come in… See More>
                            Manager

                            11/19/2019

                            Villas at Waterchase Apartments
                            Thank you for your feedback. I would hope that your issues have been addressed quickly. I would like to know more so that I can assist and address the contractors that have been needed for your repairs. I can be reached at rena.hansen@bhmanagement.com. We strive for great customer service and I am always willing to assist.
                            Review Author Icon

                            Resident 706255

                            Verified Resident 2017 - 2019

                            10/13/2019

                            I am very satisfied to live here. The area is very quiet, the problems found in the rented apartment have been satisfactorily resolved, the maintenance staff is extremely polite, friendly and responsible. Management cares because all things work. The problem I see is that the people… See More>
                              Manager

                              10/15/2019

                              Villas at Waterchase Apartments
                              Thank you for taking your time to review Villas at Waterchase! We are happy to have you here.
                              Review Author Icon

                              Resident 705086

                              Verified Resident 2019

                              10/9/2019

                              Me parece excelente, seguro y muy tranquilo. Sumamente c?ntrico tenemos todo lo que necesitamos cerca, buenas escuelas, parques y algo muy importante la polic?a y el 911 a la mano. Se vive muy ah gusto y las personas son respetuosas.

                                Manager

                                10/11/2019

                                Villas at Waterchase Apartments
                                Thank you for your review! We are very happy to have you living here.
                                Review Author Icon

                                Resident 698341

                                Verified Resident 2017 - 2019

                                9/23/2019

                                I have lived in this community since 2017. I have had overall positive experiences from all the staff. I am pleased with how everything is handled when requested and I feel that the staff cares about their tenants.

                                  Manager

                                  9/24/2019

                                  Villas at Waterchase Apartments
                                  Thank you for taking the time to give us a review! We are happy to hear that a long term resident such as yourself has seen the improvements we have made over the past 2 years. We LOVE our residents!
                                  Review Author Icon

                                  Resident 691486

                                  Verified Resident 2019

                                  9/7/2019

                                  so far it has been great the people are friendly and my kids love it here would let anyone looking for a place that these apartments are good the only thing is the parking when you get in late other than that it is great.

                                    Manager

                                    9/13/2019

                                    Villas at Waterchase Apartments
                                    Thank you for your review! We are happy to have you here.
                                    Review Author Icon

                                    Resident 685856

                                    Verified Resident 2019

                                    8/26/2019

                                    I just moved in two weeks ago but so far we have had a great experience. The ladies at the front office are really nice and helpful and just really make the move in process easy. And we really happy here.

                                      Manager

                                      9/3/2019

                                      Villas at Waterchase Apartments
                                      Thank you for taking the time to give us a review! Glad that your move in process was easy. We are so happy that you are happy here!
                                      Review Author Icon

                                      Resident 682761

                                      Verified Resident 2019

                                      8/19/2019

                                      Staff friendly but the apartment I got wasn't/ isn't appealing. The clean up crew didn't clean the apartment properly. The toilet seat was dirty and used and toilet clogged. The paint on the kitchen cabinets are two different colors and someone… See More>
                                        Manager

                                        9/4/2019

                                        Villas at Waterchase Apartments
                                        Thank you for taking the time to leave a review. I understand that your apartment was re-cleaned, the owner of our cleaning company walked the apartment with you and you were satisfied with the work that was completed. We apologize that it was not completed correctly the first time, but happy that we were able to remedy the issue. Please let us know if there is anything else we can assist you with.
                                        Review Author Icon

                                        Resident 681893

                                        Verified Resident 2019

                                        8/17/2019

                                        So far, the Villas at Waterchase have gone above and beyond in order to make sure our experience in the apartment complex has been ideal. Move in date went off without a hitch, management did a great job in order to ensure we understood policies… See More>
                                          Manager

                                          8/20/2019

                                          Villas at Waterchase Apartments
                                          Thank you for your review! We are happy to hear that you are satisfied with your apartment. Please let us know if you need anything!
                                          Review Author Icon

                                          Resident 678271

                                          Verified Resident 2019

                                          8/14/2019

                                          After an initial fiasco, which has been resolved, the complex is quiet. Maintenance responds in a timely manner, and office staff are courteous and helpful. I would recommend Villas at Waterchase to anyone looking for a reasonably priced apartment.

                                            Manager

                                            8/20/2019

                                            Villas at Waterchase Apartments
                                            So happy we were able to work thru the hiccup! Let us know if you need anything!
                                            Review Author Icon

                                            Resident 674656

                                            Verified Resident 2017 - 2019

                                            8/5/2019

                                            I love it living on property. It's a breath of fresh air living here! From office staff to maintenance staff, Thank to all the staff make this place epic! The staff is always happy to help even if they ain't feeling it that day.… See More>
                                              Manager

                                              8/20/2019

                                              Villas at Waterchase Apartments
                                              Thank you for the nice comments! We are happy to have you as a resident!
                                              Review Author Icon

                                              Resident 671925

                                              Verified Resident 2019

                                              7/31/2019

                                              Great community and easy move in process. Although gates were not working recently they were fixed in a couple of days. Even without the gates functioning properly good sense of security and overall pleasant place to live.

                                                Manager

                                                7/31/2019

                                                Villas at Waterchase Apartments
                                                We are so glad that you chose Villas at Waterchase to call home and to hear that the repair was made in such a timely manner. Thank you for taking the time to provide your feedback and the 5 star rating!!
                                                Review Author Icon

                                                Resident 671795

                                                Verified Resident 2019

                                                7/31/2019

                                                I have never used an app before for an apartment but it has been a good experience. So far so good. This apartment is a good place in the community. The apartments are very roomy. The staff is nice and works with you. I would… See More>
                                                  Manager

                                                  7/31/2019

                                                  Villas at Waterchase Apartments
                                                  Thank you so much for the positive feedback and 5 star rating. We love that you would recommend us and have chosen Villas at Waterchase as your home.

                                                  Features & Amenities

                                                  Laundry
                                                  • Laundry On-Site
                                                  Pets
                                                  • Fish Allowed
                                                    Fee: $400 ~ 400. Rent: $50. Restrictions: No exotic pets are allowed. 3 pets per apartment | $400 pet fee, $30 to $50 monthly pet rent per pet.| Breed restrictions apply.. Pet Limit: 3
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                                                  • Dogs Allowed
                                                    Fee: $400 ~ 400. Rent: $50. Restrictions: No exotic pets are allowed. 3 pets per apartment | $400 pet fee, $30 to $50 monthly pet rent per pet.| Breed restrictions apply.. Pet Limit: 3
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                                                    More Info
                                                  • Cats Allowed
                                                    Fee: $400 ~ 400. Rent: $50. Restrictions: No exotic pets are allowed. 3 pets per apartment | $400 pet fee, $30 to $50 monthly pet rent per pet.| Breed restrictions apply.. Pet Limit: 3
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                                                  Other
                                                  • 24-Hour Management Availability
                                                  • Business Center
                                                  • Clubhouse
                                                  • Courtyard and Green Space
                                                  • Dog Park
                                                  • Grilling Stations
                                                  • Hot Tub/Jacuzzi
                                                  • On-Site Maintenance
                                                  • Online Payments Accepted
                                                  • Online Resident Services
                                                  • Onsite Leasing and Maintenance Services
                                                  • Pet-Friendly Community
                                                  • Picnic Area
                                                  • Playground
                                                  • Pool
                                                  • Poolside Lounge Seating
                                                  • Quality Landscaping
                                                  • Resident Lounge
                                                  • Sports Court
                                                  • Sundeck
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                                                  Leasing

                                                  We don't just rent apartments. From the moment you walk through the front door, you'll feel the comfort and security that makes our residents happy to call us home. Cutting edge amenities, meticulously-groomed grounds, and a dedicated staff contribute to a higher standard of living. Convenient shopping, award-winning schools, local museums and parks are all close at hand, with sponsored activities to develop new hobbies while getting to know your neighbors.
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 09:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 04:00 PM
                                                  This community is managed by

                                                  The Pauls Corporation

                                                  B+
                                                  B+
                                                  Communities
                                                  28

                                                  Questions & Answers (1)

                                                  Lama gurung sudeep
                                                  Asked on: 02/13/2018
                                                  Q: Do u have 2028 apartment available Is it $1116

                                                  Frequently Asked

                                                  Based on 229 number of votes by renters, Villas at Waterchase Apartments is currently rated 3.5 out of 5 stars.
                                                  Villas at Waterchase Apartments is rated 2.5/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  Villas at Waterchase Apartments is rated 3.5/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                  Villas at Waterchase Apartments is rated 3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                  Villas at Waterchase Apartments is rated 2/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  Villas at Waterchase Apartments is rated 3.5/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                  Villas at Waterchase Apartments is rated 3/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  Managers have replied within 9 days to their community reviews in the past year.
                                                  The Pauls Corporation
                                                  Fish Allowed
                                                  Fee: $400 ~ 400
                                                  Rent: $50
                                                  Restrictions: No exotic pets are allowed. 3 pets per apartment | $400 pet fee, $30 to $50 monthly pet rent per pet.| Breed restrictions apply.
                                                  Pet Limit: 3
                                                  Dogs Allowed
                                                  Fee: $400 ~ 400
                                                  Rent: $50
                                                  Restrictions: No exotic pets are allowed. 3 pets per apartment | $400 pet fee, $30 to $50 monthly pet rent per pet.| Breed restrictions apply.
                                                  Pet Limit: 3
                                                  Cats Allowed
                                                  Fee: $400 ~ 400
                                                  Rent: $50
                                                  Restrictions: No exotic pets are allowed. 3 pets per apartment | $400 pet fee, $30 to $50 monthly pet rent per pet.| Breed restrictions apply.
                                                  Pet Limit: 3
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths
                                                  **ONE MONTH FREE RENT** Quick Move-in SAVINGS! Move in to a stunning apartment at Villas at Waterchase by May 15th and receive ONE MONTH FREE! Restrictions apply. Call for details. Offer subject to change.

                                                  Contact Property

                                                  Villas at Waterchase Apartments

                                                  May 2024

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                                                  Beds

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                                                  Baths

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                                                  Villas at Waterchase Apartments is an apartment in Lewisville in zip code 75067. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,145. Nearby cities include Flower Mound, Coppell, Emory, Highland Village, and Carrollton.

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