Review History for rajarshir

Villas of Vista Ridge Apartments


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rajarshir

Resident 2015 - 2017

7/1/2018

I wouldn't trust management that: 1. Sends me a different final account statement at least three times. 2. Takes from Oct 2017 to June 2018 to conclusively state their position on a refund that is still due to me. I moved out in September 2017 and pre-paid cleaning expenses. The first final account settlement that I received did not show my initial deposit of 500 USD and also reflected an incorrect charge of a full clean (in-correct since I had paid this already). It took me an office visit and multiple emails to acknowledge that a deposit of 500 USD existed. A second revised final account settlement was sent shortly after which reflected the deposit but still didn't reflect the reversal of the full-clean charge. Multiple visits, proof of payments and emails later failed to rectify the situation. At that point of time, I was told by the staff that Fairfield was very slow in responding to their queries for my statement of accounts and payments and that they were still trying to locate it. Finally, in June 2018, they said that they they were sorry but will not be able to refund the house cleaning amount to me. Initially, they stated that I had made the payment to the previous management but later they couldn't find it on my ledger despite my showing them copies of my bank account check that was paid to them. I don't suppose legal action makes sense for about 200 USD and perhaps a consumer complaint and a honest review is all I can leave for them.
    Manager

    7/2/2018

    Villas of Vista Ridge Apartments
    Rajarshi, we apologize for any inconveniences you've experienced in regard to your moving out of our community. We strive to deliver top-notch service to our residents and guests, and we're sorry for missing the mark with you. If you have any further questions or additional feedback to share, we encourage you to give our office a call, thank you.

    Review 30 out of 124

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    Villas of Vista Ridge Apartments

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