I am a current resident and my apartment is infested with German roaches. I created a ticket for pest control a couple of months back and the crew showed up to do some treatment. Apparently pest control folks only come on Fridays. Anyway the treatment done was ineffective, and within a month I had the roaches back. I have had an open ticket now with the leasing/maintenance office for pest control but nobody has come to address it. I was told that since the pest control folks only come on Fridays, and the Friday after Thanksgiving is a holiday, I would need to wait one more week. Meanwhile one of the bathroom sinks has been leaking for a few weeks now, and has been repaired once, along with a mold control spray. However as is usual with this community, nothing gets corrected the first time and you need to keep following up with the leasing/maintenance office. I just hope that this mold and pest infestation does not cause health issues to me or my family.
Manager
12/3/2018
Villas of Vista Ridge Apartments
We're saddened that your experience with our team and maintenance has left more to be desired. We strive to deliver unparalleled service, and we apologize for falling short of expectations. We want to make sure your home is in the best possible condition, so we encourage you to bring these concerns to us in person at our office so that we may reach a resolution, thank you.