Review History for princessdrx

Vista Springs Apartments


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princessdrx

Resident 2013 - 2016

10/14/2016

My husband and I lived here for 3 years. There were good and bad things about this company and complex. We were told they were owned by a "mom and pop" company that put money back into the apartments. At first, we believed this as the grounds had great upkeep and everything was wonderful. As time passed, things started to go downhill. The entrance gate was broken for 85% of the time that we lived there. This was disappointing as one of the reasons we chose this location was for the gated community. The pool was not always clean, or even working. There were strings of weeks where the pool was a dark green and locked in the heat of summer. The hot tub rarely worked, it was never hot, and there were never bubbles after the first few months we lived there. The grounds were kept clean, no trash, well groomed, but there were clearly irrigation issues as there were many areas that flooded and made it impossible to use walkways or stairs leading to some of the garages. They had a hard time keeping maintenance staff, there was always someone new around. Most of the maintenance guys they had knew what they were doing, and they were all courteous. The A/C unit in our apartment leaked from day 1 until the day we moved out whenever the air conditioner was running. It leaked so badly I left a roasting pan under the area where it leaked or else it would flood that part of our floor and carpet. Nothing was ever replaced or repaired correctly because the leak never stopped. Management is ok, though not always stable as there were several different managers and assistant managers that worked there during the time we lived there. Parking was never a problem for us as we had the one covered spot near our building and we also paid extra for a garage. The garage was nice, but leaked for a bit of time and ruined a custom made piece of dog furniture we had and we were never compensated for that. They fixed the leak, but never bothered to repair the huge hole in the sheetrock in the ceiling that they tore down. Management was usually courteous, but didn't always follow the same rules for everyone. They said it was policy to ask for ID in order to pick up your packages that were left by UPS/USPS/FedEX, but never once asked for my ID even after they would ask someone just before me for theirs. They didn't always enforce Lewisville laws; there are to be no open flames (read: grills) within 10 feet of the building which meant no grills on balconies, but there were always grills on balconies even after complaining. The location is great. The mall is super close, LOTS of both fast food and casual restaurants near by, several churches, several parks, and many schools nearby. I never felt unsafe in the neighborhood, in fact I would walk my dogs late at night by myself. The courtesy officer (whom I believe was a Lewisville officer) was always quick to respond to any problems although he did not always call back to let me know what the resolution was. The apartments are a good size with the bathrooms being HUGE for apartments. The kitchen was a great size with a nice island. There were plenty of windows with lots of light. The floors were squeaky, but my husband and I enjoyed that as it made it feel more like home for us. Overall, I would probably not recommend this complex to someone based on the issues I had with the flooding on the property, the broken entrance gate, the problems with the pool, and the fact that the rules weren't always enforced the same for everyone. Based on the location, size of apartments, and price for rent I would recommend these apartments. You just have to decide what works best for you.

    Review 4 out of 82

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    Vista Springs Apartments

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