Review History for c2gemineyes

Heritage Apartments


Review Author Icon

c2gemineyes

Resident 2019

11/17/2019

I worked in property management for over 12 years. So I say this with the experience & the understanding from being on both sides of the situation. The new management team that is here now is Awful. Now granted they are only enforcing the policies that the management company has in place but they dont need to be tyrants about it. The office impounded my car (that was Rightfully parked in front of MY GARAGE) costing me $300. I work from home. They know this & failed to contact me before doing so. The property was having stripes painted which does NOT REQUIRE cars to be moved. But if paint gets on them it's not the responsibility of the management company. The office claimed they sent out notices which I did not receive, still. If they put them on the Front doors then most people didnt even see them since the ones with garages use mainly their garage access bc they park in there. Several ppl had their cars impounded. That's the Second time the office impounded my car in 6 weeks, $600. This is the mentality and tone set of how they conduct business and operate. My oven, microwave, and refrigerator are NOT WORKING properly and only half the time. It took me 2 hours to bake a cake after throwing 5 of them in the trash for pulling them out on time and being still raw in the middle. I finally concluded that the oven does NOT WORK. The maintenance comes over, turns it on. And says "it works" The End. So unless I buy new appliances myself I dont have any properly working ones. There are several very nice choices of apartments with kind, courteous, and professional staff that will take care of ur needs as they come about that are much better alternative choices than the Heritage Apartments. The previous staff weren't the Nicest, but they did get things taken care of. This staff is Horrible. You don't want to get stuck in a contract that is expensive to get out of and plus moving is a stressful hassle. Update: I went to court for the tow hearing regarding the manager towing my car from my parking space directly in front of my garage when painter's restripped the parking lot. (Which is not necessary to move the cars in order to do so.) I was given no notice of their paint project nor to move my car. The manager showed her true character when she Lied in court to the judge claiming I had responded to a "notifying text" with "where do I move my car?" If that were True then I would have moved my car bc they threatened to impound otherwise. I was Asleep. I did Not send Any text message until the car was gone from my parking spot that I pay for. I then asked where the car was & if they towed it, Again. The new manager is very unprofessional to say the least. She presents as combatitive, with an attitude when asked to speak with her. I am a well educated and experienced individual that has worked with people for many decades & in my opinion, the staff that is presently working the office, is by far extraordinarily inexperienced and very unprofessional. To the point that it seems they are unaware of what their job description entails. The manager acts as if shes a warden at a county jail instead of a manager of an apartment complex. Training was underrated here. Something the owner should invest in. Or better yet, hire staff that has some class, professional ethics, some common sense, & a passion for their job. There are new properties going up all around this area. At the same comparable rates. Go get a nice new apartment with fresh staff that won't treat u as if ur a burden to live there. Good Luck.

    Review 2 out of 36

    Share This Review

    Check Availability

    Heritage Apartments

    March 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    Beds

    0

    Baths

    0

    Share This Review