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Ashton Pointe Apartments

308 Frankford Ave

Lubbock, TX 79416



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Resident 2017 - 2019 Not Recommended
Reviewed 09/28/2019
I would give zero stars if it was an option. Lack of responsibility and poor maintenance service. Don't move in!!! My apartment was flooded due to the plumbing issue. At day 1, I was informed that they would fix the issue and clean up the carpet. I called them in the evening and they said everything was fixed. The carpet was cleaned up. However, I realized the truth when I got home that they just throw my bedroom stuff out to the living room. The carpet was still wet and had an extremely awful smell. I talked to the management team again the next morning. They said, "it is not their fault and nothing they can do." - All residents in the building are suffering, not just me. - They need to wait until the carpet is dry. No timeline was promised. They asked me to just stay in my living room and suffer. - They deny offering a place where I can live during the process of fixing this issue. - They deny changing the carpet event it is really dirty. - They deny to get the work done during the weekend, even residents are suffering. The room is unlivable!! In conclusion, they think this is not their fault. It is the city's fault. Residents have to wait and suffer from this flooding event.
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