Go To Moderator MenuYou are currently logged in as: 
Log Out

Contact Property

Ashton Pointe Apartments

308 Frankford Ave

Lubbock, TX 79416

 
 
 
 
 
 

SHARE YOUR REVIEW

Share
OVERALL SCORE
See Score Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Resident 2017 - 2019 Not Recommended
Reviewed 09/28/2019
I would give zero stars if it was an option. Lack of responsibility and poor maintenance service. Don't move in!!! My apartment was flooded due to the plumbing issue. At day 1, I was informed that they would fix the issue and clean up the carpet. I called them in the evening and they said everything was fixed. The carpet was cleaned up. However, I realized the truth when I got home that they just throw my bedroom stuff out to the living room. The carpet was still wet and had an extremely awful smell. I talked to the management team again the next morning. They said, "it is not their fault and nothing they can do." - All residents in the building are suffering, not just me. - They need to wait until the carpet is dry. No timeline was promised. They asked me to just stay in my living room and suffer. - They deny offering a place where I can live during the process of fixing this issue. - They deny changing the carpet event it is really dirty. - They deny to get the work done during the weekend, even residents are suffering. The room is unlivable!! In conclusion, they think this is not their fault. It is the city's fault. Residents have to wait and suffer from this flooding event.
How was this review?
Useful
Thanks for voting!
Report

  • Price

  • Sq. Ft.

  • Availability

  • Model

Ashton Pointe Apartments

Provided by Property Management

Management Photos (0)

    Provided by Other Residents

    Resident Photos (0)

        Back To Top
      Contact Property