Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 66.67% |
Average time to respond to reviews | 122.33 days |
Contact Property
Indiana Village
701 N Indiana Ave
Lubbock, TX 79415
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 66.67% |
Average time to respond to reviews | 122.33 days |
Wow- thank you for your 4-star review. Please know that we value all feedback to better serve you. Remember to register for RentCafe (if you haven't already done so) so you can stay up to date to any changes or upcoming resident events we will have for you. We appreciate you as a resident.
Thank you for your review/response. Please note that Indiana Village in Lubbock does not have elevators or gates at the property so we believe this was posted to this property by mistake. We wish you the very best.
Thank you for sharing your experience with us. We take all feedback seriously and use it as a chance to learn how to better serve you. Additionally, we apologize if the experiences you had with us were not to your satisfaction and assure you that it is not the level of service we strive to provide. We would love to discuss any issues you are experiencing in greater detail and encourage you to call the office and speak with the Property Manager at your earliest convenience. We want to ensure that we take care of your concerns.
Thank You for your review, we are so happy to have you live with us here at Indiana Village. We will continue to make your living experience a great one.
Thank You for your review, we apologize for the experience upon your move in, we will make sure we will take care of your needs in the future.
Thank you very much for taking the time to review our property! We appreciate your kind words and feedback. We look forward to many more years having you as a member of our community!
Thank you for your wonderful feedback. We are so happy you enjoy living with us and hope to have you as a member of our community for many years to come!
Thank you for your feedback and positive review score! We would love an opportunity to discuss how we can better serve you. Please contact the Property Manager so that we can help increase your satisfaction. We are so happy you enjoy living with us and also look forward to many more years with you as a member of our community.
Thank you so much for the 5 star review! We are so glad that you enjoy the valet trash service! If there is anything that you need, please let us know. We hope to have you and your family as our resident for a very long time!
Thank you so much for your feedback and 4 star review! We strive for excellent customer service and are happy to hear that we were able to take care of your concerns. We hope to have you as one of our residents for a very long time! Thank you again!
Thank you so much for the review! We appreciate your residency with us and if there is anything we can do to assist you, please let us know. We look forward to having you as one of our residents for a long time!
Thank you for taking the time to review our property. We appreciate your kind words and your feedback. Thank you for letting us know about about the grass. Please contact the office so that we can assist you regarding this concern. Thank you so much!
Thank you for sharing your experience with us. We take all feedback seriously and use it as a chance to learn how to better serve you. Additionally, we apologize if the experiences you had with us were not to your satisfaction and assure you that it is not the level of service we strive to provide. We would love to discuss any issues you are experiencing in greater detail and encourage you to stop in the office at your convenience.
We are so glad you enjoy the apartment team. If anything comes up, please reach out! Remember to come for our monthly residente events as well!
Thank you for taking the time to review our community at Indiana Village. We appreciate your kind words and your feedback. If we can assist you further, please let us know. Thank you again for being our resident!
Thank you very much for taking the time to review our property! We appreciate your kind words and feedback. We look forward to many more years having you as a resident of our community!
We appreciate the time you took to review our community! We are happy to have you a part of Indiana Village, as always we are always here to help! Thank you!
Thank you very much for the 5 star review and taking the time to review our property! We appreciate your kind words and feedback. We look forward to many more years having you as a member of our community!
We hope we continue living up to your standards! If anything should arise, please reach us in our leasing office or give us a call. We appreciate you taking the time to rate our community!
Wow- a 5-star review! Thanks so much for allowing us to serve your needs. Please be on the look out for our resident events, we look forward to having you! Let us know if anything else should arise.
Wow- thanks so much for your 5-star review! We value your feedback! Keep in mind of the resident referral in place for all our residents. A bonus for each person you refer, come see us for questions you may have.
We are so glad you are a part of our community. Thanks so much for taking the time and reviewing Indiana Village Apartments. We look forward to seeing you at our resident events each month! Stay tuned!
Thank you for your response and rating. We value your feedback and are sorry to hear that your initial experience did not meet your expectation; however, we are glad to hear that your concern was addressed and resolved. Please let us know if there is anything that you need by contacting the leasing office. Thank you again for being our resident!
Thank you for your feedback. We take all feedback seriously and strive for excellent customer service. We are sorry to hear that your experience here at Indiana Village did not meet your expectation. Please reach out to the property manager at your earliest convenience so that we can best assist you with these concerns.
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**We are currently operating with a heightened sensitivity to social distancing. We would still very much love to show you our community and discuss available options for touring. Please contact us to learn more.***Indiana Village Apartment Homes, in Lubbock, Texas, is a place you can call your own. Our convenient location puts you exactly where you want to be with access to Loop 289 and Hwy. 84 – Clovis Road. Easily make your way to Texas Tech University, University Medical Center, Rawls Golf Course, Hodges Park, and great shopping and dining areas.
Please allow up to 24 hours for your answer to be visible to the public.
Contact Property
Indiana Village
701 N Indiana Ave
Lubbock, TX 79415