Sierra Crossing Apartments

What is epIQ?

Sierra Crossing Apartments

2717 3rd St, Lubbock, TX 79415
(70 Reviews)
$1,038/mo
Share Feedback
Write a Review
Leave a Video ReviewNew

Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

N/A
N/A

Renter Ratings

N/A

Review Ratings

Noise

0.0

Grounds

0.0

Safety

0.0

Office Staff

0.0

Maintenance

0.0

Neighborhood

0.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

N/A

Number of reviews in the past 365 days

N/A

Manager’s Review Engagement

N/A

Percentage of reviews responded to

N/A

Manager’s Review Reply Time

N/A

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

Sierra Crossing Apartments Reviews

(70)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

medhope

Resident 2012 - 2014

2/2/2014

This is one of the most horrible and uncomfortable apartment complex I have ever been. I do not recommend it at all. They never respect your privacy, the maintenance is awful water pressure is unstable and during shower it goes down and you get cold water… See More >
    Review Author Icon

    ranter1380

    Resident 2013

    11/27/2013

    It has been almost one year that we can not take a shower in our home because the water is not adjustable. The manager is awful.We have rats and cockroaches.Whenever the weather become cold the heater will not work. And every year they say that… See More >
      Review Author Icon

      anonymous

      Resident 2013

      10/13/2013

      Extremely crappy apartment complex with roaches and rats. The apartment manager is just not co-operative,and black mails for petite reasons. We signed the lease for a particular apartment and got some other apartment which was smaller than the one that we saw. The worst of… See More >
        Review Author Icon

        anonymous

        Resident 2011 - 2013

        8/30/2013

        This is by far the worst apartment to live in Lubbock. The manageress' Brooke is an evil woman. She doesn't know what she is doing and she lies. The pool is filthy, there is no gym and they never get around to actually fixing anything.… See More >
          Review Author Icon

          anonymous

          Resident 2012 - 2013

          8/17/2013

          Horrible management. The swimming pool is so filthy and algae ridden all the time. They don't take care of it. There's also black mold and yellow mold growing on the ceiling of most apartments which is a health hazard and they don't ever clean it.… See More >
            Review Author Icon

            anonymous

            Resident 2013

            1/15/2013

            I think the BBB NEEDS TO BE CONTACTED ABOUT THESE APARTMENTS.

              Review Author Icon

              anonymous

              Resident 2012 - 2013

              1/14/2013

              RATS IN MY APARTMENT. First of all, I will not recommend this apartment to anyone not even my enemies. Before I moved in they were having a special, if you pay 6 months up front, the rent will be 450 instead of 575. I came in… See More >
                Manager

                1/31/2013

                Sierra Crossing Apartments
                At Sierra Crossing we make sure that every tenant enjoys a pleasant leasing experience. Every prospective tenant is informed of their lease terms, and or rates, before, during and while signing the lease. Upon completion of the lease agreement, each tenant receives a copy for their records. In addition to this legal document each tenant receives a monthly bill which expressly states the amount of rent and utilities due each month. We have a professional pest control company servicing us periodically and Terminix provides safe, effective pest control services. However, no matter how well Terminix ameliorates the pest issues, Sierra Crossing cannot enforce particular standards of cleanliness and wellbeing which affect the amount of pests attracted to a particular apartment. Each tenant should keep a clean environment free of leftover food which attracts pest coming from outside. If a tenant does not maintain a clean living space we cannot be held responsible if pest problems increase. Resident Manager
                Review Author Icon

                barcodeg

                Resident 2009 - 2012

                10/18/2012

                If you read reviews on this site while choosing apartments, as a fellow searcher, take my advice: Take everything written on this website with a pinch of salt. I am relying on the reviews for my new apartment search and after reading a lot of these… See More >
                  Review Author Icon

                  anonymous

                  Resident 2012

                  9/18/2012

                  I move in here very reacently. From the first day they shut down water for four days. Thsi happens very often in Sierra crossing apartments. It never happened in Heritage where I was for 3 years. I am really diassapointed of coimg in Sierra crossings… See More >
                    Review Author Icon

                    anonymous

                    Resident 2012

                    9/15/2012

                    Most disgusting place to live... New Manager is as sadistic as the old manager.She started laughing when i said my car got towed.I have been here for 4 years and I hate to stay here any more. I recently sold my old car and got… See More >
                      Manager

                      9/19/2012

                      Sierra Crossing Apartments
                      Dear Sir/Madam, I am very sorry about your car being towed away on Saturday, September 17, 2012. However, as we have sent out many notifications by means of email and physically placed on your door we cannot accept responsibility for your car being towed away. Paragraph 18 of your lease contract states that, â??You and all guests and occupants must comply with any written apartment rules and community policiesâ?¦â?? and also the community policies of Sierra Crossing state: â??All vehicles parking on the premises of Sierra Crossing Apartments must have either a resident parking permit on their vehicle, or a guest pass. Vehicles without permits or passes may be towed without notice to residents or guests, and vehicle owners are solely responsible for payment of a towing feeâ?¦â?? In regards to the return policy of deposits, every tenant at Sierra Crossing Apartments has the right to request a walk through at the time of vacating their apartment, so that there are no surprises on their final account statement. We cannot be held accountable for a tenantâ??s standard of living while staying at Sierra Crossing. Normal wear and tear is taken into consideration when walking a unit to assess damages, if the damage is excessive only then is a former resident charged for that damage. Thank you and have a great day, Sierra Crossing Management
                      Review Author Icon

                      anonymous

                      Resident 2010 - 2012

                      8/1/2012

                      The latest reviews sound like they are being written and posted by members of management talking to themselves. One of my favorite American expressions I learned early on after arrival here in this country is that "you can't make a silk purse out of a… See More >
                        Review Author Icon

                        anonymous

                        Resident 2010 - 2012

                        7/30/2012

                        I have been living at Sierra Crossing for almost 2 years. Recently, I began to think of moving out, because of unprofessional treatment of manager. But, a few days ago I received a letter from the owner, saying that the manager was just terminated, so I… See More >
                          Review Author Icon

                          sad2behere1964

                          Resident 2010 - 2012

                          7/29/2012

                          IF YOUR LOOKING FOR GOOD NEIGHBOR, GREAT RENT,GOOD FRIENDS WALKING TO TECH. DON'T LOOK ANY MORE ..... YOUR HERE. IF YOUR LOOKING FOR SWIMMING POOL, COMPUTER IN OFFICE FOR US TO USE ..... YOUR HERE..... I have a great apartment,very nice 2 bed ,2 bath.… See More >
                            Review Author Icon

                            anonymous

                            Resident 2010 - 2012

                            7/29/2012

                            Before the manager that was recently fired even arrived, I had several issues that were not dealt with properly due to them being "fixed" by the owners' friend. This friend had an apartment complex in town that caught on fire due to electrical issues… See More >
                              Review Author Icon

                              anonymous

                              Resident 2012

                              7/28/2012

                              The management is too bad. They never accept mail. It cost me a month to receive my new laptop and i have to use my friends' address when i purchase other stuff online.… See More >
                                Review Author Icon

                                anonymous

                                Resident 2012

                                7/28/2012

                                The apartment complex is near TT and restaurants via skybridge, walking distance. Also, there is a Medical Center nearby, it's about a 3 minute drive. I've never had any problems with the staff (very friendly/helpful), other than the Manager. But, just recently, I received a… See More >
                                  Review Author Icon

                                  scrossing

                                  prospectiveVisited 2012

                                  7/28/2012

                                  Message from the owner: Dear Residents of Sierra Crossing, We just terminated our current manager which some of you had complaints posted on apartmentratings.com previously. We know we lost some of you because you were not treated professionally with current manager, and your complaints were not taken… See More >
                                    Review Author Icon

                                    anonymous

                                    Resident 2011

                                    7/28/2012

                                    NO Not Recommended NO Not recommended

                                      Review Author Icon

                                      anonymous

                                      Resident 2011 - 2012

                                      7/17/2012

                                      Good things about this place: Great location near Tech, I don't have a problem parking and they don't allow dogs which I am scared of anyways. Things I wish were better: The appliances inside are old like the stove, dishwasher and refrigerator. The microwave is… See More >
                                        Review Author Icon

                                        cannon22

                                        Resident 2011 - 2012

                                        7/3/2012

                                        I believe that the person that wrote about the management being good must be one of the management staff. The apt was okay until it was sold to this new organization. They have the worst management that I have ever seen in my life. In… See More >
                                          Manager

                                          7/5/2012

                                          Sierra Crossing Apartments
                                          Sorry to disapoint you, but that review was written 100% by a current resident of Sierra Crossing Apartment and can be easily verified as such. The overall condition of Sierra is at least 50% improved from the time the new owners purchased this property in 2010 until present date. Previous owners left the property with nearly 2 years of deferred (incomplete) maintenance on the property which we have caught up to since that time. We have many residents of Sierra who renew their lease year after year, and some who have lived here more than 5 years. We have also had several residents who have moved to other apartments, only to tell us a month or two later that they wish to return to Sierra, acknowledging that although not perfect, we are far better than their new apartment complex. It is easy for a person who has no knowledge of the property or its operation in detail to engage in speculation of various aspects of management which have no basis in fact, and are basically fictional or greatly exaggerated to enhance the poster's viewpoint. Most experienced and intelligent persons reading reviews at apartment ratings know that, and can judge for themselves whether or not to live here, or at any apartment complex based upon their own analysis. Not one maintenance tech was fired during the time you lived on the property, despite your comments to the contrary. Maintenance techs move on to other jobs and cities on a regular basis as do personnel in all other types of businesses. In your instance, your case was dismissed (you lost) as the court found your case to be without merit or any basis in fact or contractual law .For the record, The judge did not support your side as indicated in your comments. Your suggestion that we send a letter to all the residents telling them to pickup their dogs feces even though we don't allow pets at Sierra was illogical. We do have an occasional stray run on the property, and sometimes an unauthorized pet which is immediately dealt with when discovered. We routinely mow the grass property wide as needed despite your comments to the contrary. When a person moves out we allow for normal wear and tear. Having many large stains in your carpet in excess of 6-8" is not normal wear and tear. Leaving large holes above your window to hang curtains is not normal wear and tear. We have many persons vacate an apartment after six months or even a year or two that are in excellent shape and they get the majority if not all their deposit back. Tech buses serving the property are as close as one-three blocks away which is fine with 99% of our residents. Our owners chose not to pay the $5000-$8000 per year Tech bus fee (not a little fee as you indicated) as those costs would have to be added to the rental rates as increased operating costs for the property which we chose not to do. Once again we invite anyone out to the property who may choose to visit to find out the real reason why many persons, both current and former residents have told us that living at Sierra Crossing Apartments is "Quiet, Comfortable and Convenient" . Thank you!
                                          Review Author Icon

                                          lubtx99

                                          Resident 2011 - 2012

                                          6/27/2012

                                          The management and staff here are very reasonable, kind, and easy to work with. The price (fair) and location (Close to TTU, UMC, and Covenant Hospital) is what originally attracted me to this apt. What hooked me was that the apt. they showed… See More >
                                            Manager

                                            7/5/2012

                                            Sierra Crossing Apartments
                                            Thank you for your comments; We appreciate them and are happy that you have chosen to renew your lease with us for another year. We are continuing to work with our pest control company, Terminex who we have under contract, to eliminate any and all pests from the property, and have made at least a 90% improvement in this area in the last year. Of course our goal is 100% improvement which takes time. We invite anyone to visit the property at any time to find out why many of our current and former residents have called living at Sierra Crossing, "Quiet, Comfortable, and Convenient," and continue to renew their lease with us year after year. Thank you.
                                            Review Author Icon

                                            anonymous

                                            Resident

                                            5/23/2012

                                            This is actually the first apartment review I've ever written. I feel it needs to be said that the staff at Sierra Crossing in Lubbock, Texas, are the scum of the earth. They completely wasted my time and patience. YES, I think they deserve to… See More >
                                              Manager

                                              5/24/2012

                                              Sierra Crossing Apartments
                                              Anytime a person applies for an apartment at Sierra Crossing they must pass a background check which includes credit, criminal and landlord history, as well as identity verification. When any one of those factors are not satisfactory or can not be verified, an application may be rejected which happened in your case. We welcome anyone interested to visit the property and find out why numerous residents, both past and present, (some of whom have lived here for more than 9 years) have described livng at Sierra Crossing as "Quiet, Comfortable and Convenient"
                                              Review Author Icon

                                              atirhere

                                              Resident 2010 - 2012

                                              3/17/2012

                                              I lived there for almost 2 years, and had to deal with a lot of issues with them. The community is really not safe, because even if it's "gated", some doors are open 24/7, everyone can walk in. many cars were broken into and things… See More >
                                                Manager

                                                3/22/2012

                                                Sierra Crossing Apartments
                                                When persons are reading reviews online, they should always keep in mind that there are two sides to each story, and sometimes the lines between reality and fiction are often blurred. Sierra is one of the few communities in Lubbock that is actually a gated community. The majority of apartment complexes in Lubbock are not, and are open for anyone and everyone to drive thru at will without any restrictions, 24/7. Occasionally we have our entrance gates damaged by residents or their guests and they are repaired as quickly as possible by our professional door contractors. We have 400 parking spaces on the property. We have approximately 4 reported issues in 2011 to the police, and in nearly every instance, items were removed from unlocked cars. something than can and does happen anywhere cars are parked, no matter what the location. With reference to the bed bug issue, we are not infested as this author suggests. The fact that she had a bed bug issue in her apartment does not make the whole community a problem. This problem exists all over the Lubbock community, and throughout the world for that matter, and has for many decades. Two employees live in apartments on the property, and a third employee will be moving in soon. That in itself speaks volumes as employees of apartment communities in general will not live on a property they work at if there are major problems within the community for obvious reasons. We engage the professional services of Terminix as our bed bug and pest control service, and they do an excellent job of eliminating any pest problems that may arise. Yes residents do have to pay for bed bug treatment if the problem occurs in their apartment as per the Texas Apartment Association addendum signed by residents when they move it; it clearly outlines this cost should it be necessary, and this addendum is in use by nearly all apartment complexes in Lubbock, and throughout the State of Texas. We have many residents who have lived at Sierra for many years and are happy with the property; Feel free to visit us anytime, and find out why many current and former residents of the Sierra have called living at the property "Quiet, Comfortable and Convenient. Thank you.
                                                Review Author Icon

                                                anonymous

                                                Resident 2010 - 2011

                                                3/1/2012

                                                If you choose to live here, you have to know that there are mice everywhere in the complex.… See More >
                                                  Review Author Icon

                                                  anonymous

                                                  Resident 2010 - 2012

                                                  2/13/2012

                                                  Sierra Crossing has had 3 different managers since I have lived here and the most current one has been useless. He hasn't done any of the maintainence that is needed. I have even spoken to him in person and he is very rude and arrogant.… See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    Parking
                                                    • Uncovered Parking
                                                    Other
                                                    • Community Center
                                                    • Controlled Access
                                                    • Pool
                                                    Show Less
                                                    Show More

                                                    Leasing

                                                    Located directly across from Jones Football Stadium, with a pedestrian walk bridge from Sierra Crossing to the stadium and rest of the campus, we are also within easy walking distance of numerous shops and restaurants. We are a non-smoking community so residents may enjoy a smoke free enviornment within their apartments. Find out why many of our past and current residents, some of whom have lived here for more than 9 years, have called livng at Sierra Crossing, "Quiet, Comfortable and Convenient". We look forward to seeing you soon!
                                                    Show Less

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: What is security like?

                                                    Frequently Asked

                                                    No pet policy available
                                                    1 Bed, 1 Bath

                                                    Check Availability

                                                    Sierra Crossing Apartments

                                                    March 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    30
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Is this your community?

                                                    Claim your community to update listing information, capture leads, and respond to reviews!

                                                    Sierra Crossing Apartments is an apartment in Lubbock in zip code 79415. This community has a 1 Bed, 1 Bath, and is for rent for $1,038. Nearby cities include Idalou, Slaton, Abernathy, Levelland, and Brownfield.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.