Number of reviews in the past 365 days | 31 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 3.03 days |
Contact Property
ULofts Apartments
1001 University Ave
Lubbock, TX 79401
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 31 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 3.03 days |
Hello Claudia, We greatly appreciate your comments. Thank you for choosing U Lofts Apartments! Thank you, Amanda Reputation Manager
Thank you for reaching out. It is always our top priority that our residents live comfortably in our community and we sincerely apologize for the inconveniences you've experienced. We are disappointed that our services have not been up to par with our standards and want to change that. Please email our new manager directly at [email protected] so we can make sure your issues are resolved as soon as possible. We hope to speak soon.
Thank you for your feedback! We are happy to read that your experience with us has been great thus far. We appreciate your suggestions and have taken them into account, and encourage you to reach out if you need anything at all!
Thank you for sharing your thoughts! Our team understands how important it is to keep our community well-maintained, and that's why we strive to successfully take care of any issues that come up. That's also why we make sure to provide all residents with helpful and accommodating service, so it's great to see that you have had positive interactions with the maintenance team. Thank you for choosing ULofts Apartments as your home.
I'm sorry to hear about your experiences with our management. It's important to us that residents feel taken care of, which is why I'd really appreciate being able to help. When you have a moment, please email me at [email protected] I hope to speak with you soon and look forward to addressing any concerns to your satisfaction.
We want your experiences at ULofts Apartments to be nothing but the best, and we're glad that you've brought this to light so we can be sure your time here meets that expectation. Please reach out to our front office so we can start looking into this pest problem as soon as possible.
Please accept our apologies for the inconveniences you've experienced. When you have a moment, will you stop by our office to speak with our team? We'd like the chance to go over when your maintenance order will be completed and address any remaining concerns you may have. We appreciate your patience and sincerely look forward to turning your experience around.
Thank you for reaching out. It's our priority to provide residents with a comfortable living experience and we apologize for any delays in maintenance services. If you have a moment to contact our front office, they'll be able to look into this matter and clear up any miscommunication along the way. We hope to speak with you soon and look forward to fixing any issues to your satisfaction.
This is just what we love to hear! We appreciate you being a part of our community for 2 years and counting. Our goal is for our residents to feel happy in their homes and it seems like we accomplished that. Let us know if you need anything, as we are happy to help!
Thank you for reaching out. We're disappointed by your impression and would like a chance to address any concerns you may have. When you have a moment, please give us a call. We apologize for any miscommunication in the past, we look forward to providing you with a better experience moving forward.
Thanks for the high rating! We appreciate the support.
Thank you for sharing with us. We're honored!
What an honor! Thanks for reviewing ULofts and letting us know what we're doing here works. We appreciate the support!
Thanks for letting us know what we're doing here works. We're honored!
Dear resident, thank you for reaching out. We're sorry about these inconveniences and would love a chance to speak privately. We want to learn more details so we can figure out how best to move forward. Please reach out to us at [email protected] and reference this post. We look forward to connecting with you and getting to the bottom of this.
Thanks for this feedback. We're always looking for ways to improve our community, so we value the thoughts you shared here. Please don't ever hesitate to reach out to us with any additional suggestions. We're always here to help.
Thank you for this detailed review! We appreciate you sharing your experience with us. We're always here to help, so please don't ever hesitate to reach out!
Dear resident, thank you for your thorough review and 5 stars! We appreciate this feedback so much. We're always here to help out how we can, so please don't ever hesitate to reach out to us with anything. We're so glad you're here!
Hi there, we're concerned by what's highlighted in this review and would love a chance to speak with you privately. We want to learn more details so we can see how best to assist and improve the situation. At your earliest convenience, please reach out to us at [email protected] and reference this post. We hope to hear from you soon!
Thanks for sharing these thoughts with us. We'd love a chance to speak with you privately about what you're noticing, so we can see how best to help out. Whenever you have a moment, please reach out to us at [email protected] and reference this post. We look forward to connecting with you and improving things all around!
Dear resident, thank you for reaching out. It's important to us that you're comfortable in your home and we'd like to continue doing our part in accomplishing this. We appreciate your patience and would like the chance to go over pest control options that we have available. When you have a moment, please reach out to us at [email protected] and reference this review. We hope to speak with you soon and look forward to addressing each of these issues to your satisfaction.
Dear resident, on behalf of our office team, we'd like to apologize for these inconveniences! We understand how frustrating lack of communication can be. We'd love the chance to speak with you privately about what's going on to see how best we can assist. At your earliest convenience, please reach out to us at [email protected] and reference this post. We look forward to connecting with you and getting to the bottom of this.
Thank you so much for bringing this to our attention. We understand how frustrating this is and apologize for the inconveniences highlighted here. We'd love a chance to speak with you privately about what happened so we can see how best to assist. At your earliest convenience, please reach out to us at [email protected] and reference this post. We look forward to connecting with you and improving things all around.
Thanks for this wonderful review! We're so glad ULofts is the right fit for you. As always, welcome home!
Thank you for this feedback! We appreciate your kind words and are honored to have you as a resident in our community.
Thanks for sharing your feedback. We're always looking for ways to improve resident experiences, so please contact our team and we'd love to take a closer look at your concerns. We hope to improve your stay!
Location is key at U Lofts Apartments in Lubbock, TX! We provide a home away from home environment where our residents can relax directly across the street from Texas Tech. Enjoy the convenience of the all-inclusive living style - All bills paid with your monthly rent - including cable and high-speed internet! What are you waiting for?
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Contact Property
ULofts Apartments
1001 University Ave
Lubbock, TX 79401