Renter Ratings

Noise	N/A
Grounds	3
Safety	3.2
Office Staff	2.8
Maintenance	3.2
Neighborhood	4.5
SatisFacts™ Tour Survey	3.1/5
SatisFacts™ Move-In Survey	3.1/5
SatisFacts™ Maintenance	3.9/5
SatisFacts™ Renewal Survey	2.8/5

Review Count

Number of reviews in the past 365 days	31

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	3.03 days

Ratings & Reviews (73 Reviews)

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Claudia_A755 • tenant • 2016

Updated Review

09/07/2017

Ulofts is an amazing place to live!! I love the staff here.They have been so friendly and have been able to help us with any issues we have. Maintenance has also been quick to respond and fix any problems that we encounter. Living here has made … See More

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ULofts Apartments Manager

09/07/2017

Hello Claudia, We greatly appreciate your comments. Thank you for choosing U Lofts Apartments! Thank you, Amanda Reputation Manager

Verified Resident • vrp • 2018 - 2021

Updated Review

02/23/2021

Only good thing here is the location, closed to Tech. Others are very terrible. It's very dirty and unsafe. The higher floor staircase doesn't has security camera. The office team are disrespectful and unprofessional. The maintenance team are not bad but only few people, which is… See More

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ULofts Apartments Manager

03/01/2021

Thank you for reaching out. It is always our top priority that our residents live comfortably in our community and we sincerely apologize for the inconveniences you've experienced. We are disappointed that our services have not been up to par with our standards and want to change that. Please email our new manager directly at [email protected] so we can make sure your issues are resolved as soon as possible. We hope to speak soon.

Previous Review

· 08/04/2020

Verified Resident • vrp • 2017 - 2021

02/20/2021

It is a great community, I think there should be some community activities so the residents can get to know each other. Also, the residents should be able to borrow ironing boards, vacuum cleaners etc.

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ULofts Apartments Manager

02/22/2021

Thank you for your feedback! We are happy to read that your experience with us has been great thus far. We appreciate your suggestions and have taken them into account, and encourage you to reach out if you need anything at all!

Verified Resident • vrp • 2021

02/02/2021

I like the proximity of the building to Texas tech it helps with mobility around here. Maintenance has been great so far, and any problems or things you would like to address you can promptly do it via email or phone and will receive a correspondence… See More

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ULofts Apartments Manager

02/02/2021

Thank you for sharing your thoughts! Our team understands how important it is to keep our community well-maintained, and that's why we strive to successfully take care of any issues that come up. That's also why we make sure to provide all residents with helpful and accommodating service, so it's great to see that you have had positive interactions with the maintenance team. Thank you for choosing ULofts Apartments as your home.

Verified Resident • vrp • 2020 - 2021

Updated Review

01/22/2021

AllI I heard is suffering because of office management's response. They don't care. Any properties can have some maintenance problems, but the way they deal with their resident is unbelievably disappointing. I know many of them in this building. They all said the same issue related… See More

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ULofts Apartments Manager

01/25/2021

I'm sorry to hear about your experiences with our management. It's important to us that residents feel taken care of, which is why I'd really appreciate being able to help. When you have a moment, please email me at [email protected] I hope to speak with you soon and look forward to addressing any concerns to your satisfaction.

Previous Review

· 09/10/2020

Verified Resident • vrp • 2021

01/16/2021

With this apartment you don't really know which one you're going to get. The furnitures in the apartment are quite old. I came in and there were roaches on the floor and a lot more other issues. They take some time before solving issues.

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ULofts Apartments Manager

01/19/2021

We want your experiences at ULofts Apartments to be nothing but the best, and we're glad that you've brought this to light so we can be sure your time here meets that expectation. Please reach out to our front office so we can start looking into this pest problem as soon as possible.

Verified Resident • vrp • 2020 - 2021

01/08/2021

Overall hasn't been a great experience. Was given the wrong apartment number, then was given the wrong keys 3x, then given the wrong mailbox key multiple times before they finally checked themselves. Was notified that wifi was included wasn't notified that you needed a router. Then… See More

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ULofts Apartments Manager

01/16/2021

Please accept our apologies for the inconveniences you've experienced. When you have a moment, will you stop by our office to speak with our team? We'd like the chance to go over when your maintenance order will be completed and address any remaining concerns you may have. We appreciate your patience and sincerely look forward to turning your experience around.

Verified Resident • vrp • 2019 - 2021

01/02/2021

Years go, not good, please improve your service and lower your rent. And the Maintainance team, response not quickly and take weeks to repair our heater, OMG, unbelievable. I hope your company should do better

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ULofts Apartments Manager

01/05/2021

Thank you for reaching out. It's our priority to provide residents with a comfortable living experience and we apologize for any delays in maintenance services. If you have a moment to contact our front office, they'll be able to look into this matter and clear up any miscommunication along the way. We hope to speak with you soon and look forward to fixing any issues to your satisfaction.

Verified Resident 718555 • vrp • 2018 - 2020

12/04/2020

I always feel safe and protected here. I love my peaceful and beautiful surroundings. I have lived here for 2 years and would choose no other community, or no other apartment. When I move from here, I will be going home. See More

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ULofts Apartments Manager

12/06/2020

This is just what we love to hear! We appreciate you being a part of our community for 2 years and counting. Our goal is for our residents to feel happy in their homes and it seems like we accomplished that. Let us know if you need anything, as we are happy to help!

Verified Resident 849122 • vrp • 2020

12/01/2020

I dont recommend Uloft because I dont think the staffs are commited to help the residents. They are always looking their cell phones... some of them dont talk to us when meet us inside Uloft. Our emails take a long time to be answered.

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ULofts Apartments Manager

12/03/2020

Thank you for reaching out. We're disappointed by your impression and would like a chance to address any concerns you may have. When you have a moment, please give us a call. We apologize for any miscommunication in the past, we look forward to providing you with a better experience moving forward.

Verified Resident 843891 • vrp • 2020

11/15/2020

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ULofts Apartments Manager

11/16/2020

Thanks for the high rating! We appreciate the support.

Verified Resident 833313 • vrp • 2018 - 2020

10/16/2020

Its a quiet place and there aren't disruptions from other tenants. The staff are very helpful and friendly. The maintenance workers act fast to resolve your issue the first time and all issues are handled professionally.

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ULofts Apartments Manager

10/18/2020

Thank you for sharing with us. We're honored!

Verified Resident 827904 • vrp • 2020

10/04/2020

If you look around for apartment reviews, you'll find a lot of negative takes about this place - don't believe them. Almost all of the negative reviews about this place were under the previous management. The new management, in contrast, are awesome and responsive, and they… See More

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ULofts Apartments Manager

10/05/2020

What an honor! Thanks for reviewing ULofts and letting us know what we're doing here works. We appreciate the support!

Verified Resident 827266 • vrp • 2020

10/02/2020

Ulofts has being a home for me since I moved here. It's really quiet and clean. The manager and the staff are very friendly and are always ready to help. It's nice that it's near TTU campus and all the utilities are included :)

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ULofts Apartments Manager

10/04/2020

Thanks for letting us know what we're doing here works. We're honored!

Verified Resident 823629 • vrp • 2020

09/25/2020

Not very well experience. The staffs are rude and not helpful. Emails and requests were ignored. Advertised wrong information. Referral bonus was not paid and got ignored when I asked. No package notification like other apartments. You never know if your package is delivered.

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ULofts Apartments Manager

10/01/2020

Dear resident, thank you for reaching out. We're sorry about these inconveniences and would love a chance to speak privately. We want to learn more details so we can figure out how best to move forward. Please reach out to us at [email protected] and reference this post. We look forward to connecting with you and getting to the bottom of this.

Verified Resident 822453 • vrp • 2019 - 2020

09/22/2020

The pool I live near has been ugly to see for over a year. I hope it is somewhere I can eventually use. Also all the stray cats need to go, people continue to feed them even after you issued an email to tell them no.… See More

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ULofts Apartments Manager

09/23/2020

Thanks for this feedback. We're always looking for ways to improve our community, so we value the thoughts you shared here. Please don't ever hesitate to reach out to us with any additional suggestions. We're always here to help.

Verified Resident 820363 • vrp • 2019 - 2020

09/18/2020

Ulofts is not the college student living choice if you are looking for lots of activities or hanging with other college students. It is the apartment if you want to be able to actually walk to class. The apartments are fairly large compared to others at… See More

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ULofts Apartments Manager

09/20/2020

Thank you for this detailed review! We appreciate you sharing your experience with us. We're always here to help, so please don't ever hesitate to reach out!

Verified Resident 814860 • vrp • 2020

09/09/2020

I just move in a few months ago, and I have been having a good time so far. If I need to say something bad about this apartment, it will be some equipments are too old to use. Some furniture is not useful and it only… See More

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ULofts Apartments Manager

09/09/2020

Dear resident, thank you for your thorough review and 5 stars! We appreciate this feedback so much. We're always here to help out how we can, so please don't ever hesitate to reach out to us with anything. We're so glad you're here!

Verified Resident 810557 • vrp • 2020

09/01/2020

Wow, where do I begin. They say there is a lock-out emergency number, it doesn't work/is out of service. Disgusting living conditions. Only good thing- location. The pool still hasn't been cleaned or even filled with water. Cats drink out of the mud water and become… See More

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ULofts Apartments Manager

09/02/2020

Hi there, we're concerned by what's highlighted in this review and would love a chance to speak with you privately. We want to learn more details so we can see how best to assist and improve the situation. At your earliest convenience, please reach out to us at [email protected] and reference this post. We hope to hear from you soon!

Verified Resident 810556 • vrp • 2020

09/01/2020

The appartment has an ideal location. The price is also reasonable. However, it is poorly managed and maintained . The hallway and appartment have strong and the staff are rude and incredibly slow/unwilling to respond. See More

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ULofts Apartments Manager

09/02/2020

Thanks for sharing these thoughts with us. We'd love a chance to speak with you privately about what you're noticing, so we can see how best to help out. Whenever you have a moment, please reach out to us at [email protected] and reference this post. We look forward to connecting with you and improving things all around!

Verified Resident 809467 • vrp • 2020

08/30/2020

When I moved in there were so many roaches in the kitchen, restroom, and all the cabinets. I couldn't use any of them for almost 2 weeks. I asked the management for the pest control, but they sent it very late, such that I spent a… See More

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ULofts Apartments Manager

08/31/2020

Dear resident, thank you for reaching out. It's important to us that you're comfortable in your home and we'd like to continue doing our part in accomplishing this. We appreciate your patience and would like the chance to go over pest control options that we have available. When you have a moment, please reach out to us at [email protected] and reference this review. We hope to speak with you soon and look forward to addressing each of these issues to your satisfaction.

Verified Resident 809466 • vrp • 2020

08/30/2020

This has been the absolute worst service. My intenet has been down for weeks. Nobody has reached out, called, or knocked on my door after I ask over and over for someone to get back to me. Along with work orders which were never attended to,… See More

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ULofts Apartments Manager

08/31/2020

Dear resident, on behalf of our office team, we'd like to apologize for these inconveniences! We understand how frustrating lack of communication can be. We'd love the chance to speak with you privately about what's going on to see how best we can assist. At your earliest convenience, please reach out to us at [email protected] and reference this post. We look forward to connecting with you and getting to the bottom of this.

Verified Resident 809203 • vrp • 2020

08/29/2020

When I showed up on my move-in date my keys were not available, then I was given the wrong keys, then it took over an hour and a half to get new keys. During that waiting period I watched as the two female staffers sat and… See More

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ULofts Apartments Manager

08/31/2020

Thank you so much for bringing this to our attention. We understand how frustrating this is and apologize for the inconveniences highlighted here. We'd love a chance to speak with you privately about what happened so we can see how best to assist. At your earliest convenience, please reach out to us at [email protected] and reference this post. We look forward to connecting with you and improving things all around.

Verified Resident 808983 • vrp • 2020

08/28/2020

It is a nice and comfy place. Parking garage could use some work, but all in all the actual apartment where i stay is pretty good. Only issue I've ever had was with the shower, but it was fixed rather quickly. ULofts is super close to… See More

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ULofts Apartments Manager

08/30/2020

Thanks for this wonderful review! We're so glad ULofts is the right fit for you. As always, welcome home!

Verified Resident 808956 • vrp • 2020

08/28/2020

The place is very nice. When I moved in the apartment was completely trashed and dirty. In my bathroom the tile is cracked and I had cigarette burns from the last tenant. The staff is very nice and helpful. We were missing some furniture and they… See More

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ULofts Apartments Manager

08/30/2020

Thank you for this feedback! We appreciate your kind words and are honored to have you as a resident in our community.

Verified Resident 807374 • vrp • 2018 - 2020

08/24/2020

My experience here has been somewhat likely, because the maintenance is so poor as the apartment conditions also poor. The main office attendance is not satisfied . So, overall, I think that they need to improved a lot on those aspects

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ULofts Apartments Manager

08/25/2020

Thanks for sharing your feedback. We're always looking for ways to improve resident experiences, so please contact our team and we'd love to take a closer look at your concerns. We hope to improve your stay!

•

Updated Review

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epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#175594; } .epiq-report-c { fill:#1976d2; } .epiq-report-d { fill:#8bc34a; } N/A

Renter RatingsB

Review CountA

Manager's Review EngagementA+

Manager's Review Reply TimeA

Ratings & Reviews (73 Reviews)

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

ULofts Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

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Noise

Maintenance

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Community epIQ Grade

Renter Ratings

Review Count

Manager's Review Engagement

Manager's Review Reply Time