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Resident · 2013 - 2015
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Noise
Maintenance
Neighborhood
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05/21/2015
I am the first person to live in my unit and do not really have any complaints with my apartment. My biggest complaints are with the exterior of the property. Some residents seem to think full trash bags left on patios and balconies is acceptable. As well, some dog owners do not pick up after their dog. There are breed restrictions when it comes to dogs but some residents have these restricted animals as pets and staff seem unconcerned. Some residents have pets that exceed the weight limit. Some residents seem to think their patio/balcony is a storage room while leases explicitly state patios/balconies are for patio furniture and/or plants only. Management needs to address these issues and clean up the property.
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Landmark of Magnolia Manager

05/22/2015

Thank you so much for your review. We always like to hear from our residents how we can improve your stay. I am glad that you are pleased with your unit, however sad to hear that you are displeased with the exterior or your fellow residents. I can assure you at this time that management has sent letters addressing all patios that are not in compliance. Generally we sent a "reminder" notice first, followed by a violation and fine if policies are not followed. As with any community, policing dogs is very hard. We rely on residents letting us know specifically who is not cleaning up after pets so we can address those owners. We typically have grounds cleaning up the dog "mess" so that residents don't have to deal with it. With our current weather being so wet, that has been difficult. In regards to restricted breeds or larger animals being on property; we are aware of these animals and unfortunately, these animals specifically are given exception under certain rental laws. It appears to the average person that management "doesn't care" when in fact we absolutely do, however certain laws are in place to allow certain animals and give exceptions. I certainly hope this helps. We always want our residents to be happy. Please feel free to let us know what else we can do to make your stay better.

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